Ash Tree House

Ash Tree House, Warwick Drive, Wigan WN2 4DT
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9.9 97 Reviews
  • Ash Tree House, Wigan
Ash Tree House offers 24 hour residential and dementia care in luxury surroundings which create a great place to live.

Staff at Ash Tree House are proud to be making a real difference to the lives of the residents and this is reflected in the personalised care and active lifestyle choices.

The modern and purpose-built home plus the inclusive offer means that life at Ash Tree House is relaxed, safe and enjoyable. All 60 bedrooms are en-suite wet rooms, enabling the team to deliver person-centred care in a dignified manner, promoting independence as far as possible. Your stylish room comes equipped with a flat screen TV, DVD player, mini fridge and wifi so when you aren’t joining in with an activity in one of the beautiful day spaces, you can enjoy spending time in your room and keep in contact with friends and family whenever you wish.

Ash Tree House is proud to have achieved ‘Outstanding’ in the area of ‘Responsive’ in their latest Care Quality Commission report and to be rated as ‘Good’ overall – May 2019.

The team understand that moving into a care home is a big step, which is why they have introduced 'supported admissions' for new residents. This is where a friend or family member can stay at the home during moving in day to help their loved one settle. They can even enjoy their first meal together.

You will understandably have lots of questions and concerns throughout these unprecedented times. Speaking to a member of the friendly team may help to give you peace of mind - they are here to help and support you every step of the way.

Ideal Carehomes won Large Residential Care Provider at the Laing Buisson Awards 2022.

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Care Provided by Ash Tree House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Ben Lee (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Ash Tree House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The well-being of residents is priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Ash Tree House are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.


  • Parking

  • Ash Tree House has plenty of onsite parking for visitors.


Ash Tree House Reviews (97)

Total of 97, showing 81-97
9.9

Ash Tree House has a Review Score of 9.9 (9.904) out of 10, based on 14 reviews in the last 2 years. Over all time Ash Tree House has 97 reviews.

Overall Experience

  • 77
  • 19
  • 1
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Date Published

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Review from U B (Wife of Resident) published on 20 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are great, nothing is too much trouble. The management has dealt with all my problems and issues. The home itself is lovely and clean. They all take pride in what they do and the care for my husband is outstanding.

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Review from Albert B (Husband of Resident) published on 1 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my wife everyday as it is so near to where I live. Every time I go I am always greeted with a smile and friendliness from the staff and I am made to feel welcome. The staff always keep me in the picture about what my wife has done that day. I cannot fault the staff, they are all so brilliant
with the patients. These are my comments so I hope they are useful to you.

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Review from Andrew R (Son of Resident) published on 12 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall satisfactory. Including staff which are very good. Food could be improved a lot, very mundane.

Reply from Helen Chermside, Customer Service Executive at Ash Tree House

Thank you for taking the time to review Ash Tree House. Ideal Carehomes appreciates all feedback about our homes and following your review, we have been in touch with the Home Manager to discuss the points you have raised. Our team at Ash Tree House will be in direct contact with you, to arrange a meeting to discuss your specific concerns and ensure they are resolved fully. Ideal Carehomes have recently employed three Regional Activities Executives who are assisting our homes to organise a varied range of activities. If you would like to discuss this matter further, please feel free to contact our Customer Services team on 0113 385 3570.


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Review from Michael B (Son of Resident) published on 25 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Ash Tree as an emergency due to my dad struggling to cope. The home has been fantastic.The change in my mum is wonderful to see. She seems to have got a new lease of life. The staff are great. We as a family can't thank the Home Manager enough for helping us when no one else would.
The residents are well looked after as our families when they visit. Plenty of activities for the residents.

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Review from Diane F (Daughter of Resident) published on 15 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum gets excellent care and attention. She participates in the full range of activities. She has gained a little weight due to the fabulous food she is provided with. Staff could do with checking of stained bed linen more frequently but that is my only criticism. A lovely home and lovely caring staff.

Reply from Helen Chermside, Customer Service Executive at Ash Tree House

Thank you for taking the time to review Ash Tree House. Ideal Carehomes appreciates all feedback about our homes and we are pleased to learn you are happy with home and the care provided. We have been in touch with the home who has advised new linen has already been ordered. If you would like to discuss this matter further, please feel free to contact our Customer Services team on 0113 385 3570.


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Review from Carla O (Granddaughter of Resident) published on 24 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ash Tree House is a lovely clean, warm and welcoming home. The cleanliness of the home and residents is impeccable. The staff are very friendly and welcoming and provide excellent care.

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Review from J W (Daughter of Resident) published on 7 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff seem to be a bit thin on the ground at the weekend and because of the limited numbers they don't have the time to see to residents, only this is not a reflection on them personally.

Reply from Helen Chermside, Customer Service Executive at Ash Tree House

Thank you for taking the time to review Ash Tree House. Ideal Carehomes appreciates all feedback about our homes and following your review, we have been in touch with the Home Manager who will contact you directly regarding your concerns. Ideal Carehomes has recently employed three Regional Activities Executives who are tasked with assisting our homes to organise a varied range of activities including trips out for residents. If you would like to discuss this matter further, please feel free to contact our Customer Services team on 0113 385 3570.


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Review from D S (Sister-in-law of Resident) published on 3 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit Ash Tree House regularly to visit my brother-in-law. The dedication and friendship shown by all the staff is amazing. On admission to Ash Tree my sister was very concerned that he would not be happy there, but he has settled in and now refers to Ash Tree House as home. I have visited several
nursing and retirement homes over the years and I can honestly say that I have never felt such a warm, loving and caring atmosphere as that shown at Ashe Tree House. This does not only apply to the residents but also to the families and friends who visit. You manager and all the staff deserve massive praise and thanks for their untiring efforts to make Ash Tree a happy friendly and loving home.

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Review from F W (Wife of Resident) published on 26 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Ash Tree House is truly amazing. My husband went into Ash Tree in October and the care he has received has been exemplary. The manager is brilliant, at first I was so upset about my husband going into care but she was wonderful in reassuring me he would settle (which he has) she
is always so caring and any problems you have she deals with immediately, a wonderful manager. The deputy manager is also really great and he is so helpful. All the carers are really tremendous and nothing is too much trouble for any of them with the wonderful love and care they show. I know my husband couldn't be in a better place.

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Review from Philip L (Son of Resident) published on 26 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care provided by staff at Ash Tree House, no complaints.

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Review from Muriel W (Wife of Resident) published on 26 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been very happy and settled at Ash Tree House. The staff have always provided excellent care and we have never had any issues with them. It has given my family and myself great peace of mind to know that my husband has been well cared for during his time there. Thank you.

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Review from Patricia W (Daughter of Resident) published on 26 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came into Ash Tree House December 2013 for 2 weeks but was made permanent in January 2014. The care team are very good and also the management. The room and the food are excellent the overall standard is excellent. Since moving in she has been well looked after, my mum has anxiety problems but
the staff have been very good with her. The cleanliness of Ash Tree House is excellent. I am so pleased my mum is in Ash Tree House she is well looked after and I have no worries of her wellbeing and also the safety or security of the home.

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Review from V E (Daughter of Resident) published on 26 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to Ashtree in October 2015. I have one word to sum up our experience so far "Excellent", from the friendly greeting from the receptionist, the amazing help from the manager and the assistant manager to all the care staff, cleaners, laundry staff and kitchen staff. Everyone is amazing.
The facilities and activities are fantastic. Ashtree feels like a real home from home. After two weeks dad started referring to it as home. Ashtree has made the transition of dad moving into a care home easier than I could have expected. A massive thank you to everyone who works there.

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Review from Frank L (Son of Resident) published on 19 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The best residential home we have seen, staff knowledgeable and competent with all aspects of care. Friendly atmosphere. Regular activities.

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Review from Kevin G (Son of Resident) published on 14 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall we are pleased with the home, the care and everything else at Ash Tree. More importantly is my mother is pleased and feels safe and well looked after. Thanks.

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Review from A M (Son of Resident) published on 13 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good service from the staff.

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Review from Yvonne H (Daughter of Resident) published on 24 September 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the staff at Ash Tree House. My mum is so well cared for and so settled. It’s never easy seeing your parent go into a care home but Ash Tree House made the whole thing so much better than it was. The staff are wonderful. Really pleased we were able to get mum a place
here.

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Current Review Score: 9.9 (9.904)

Overview of Review Score

The Review Score of 9.9 (9.904) out of 10 for Ash Tree House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.904 for Ash Tree House is calculated as follows: ( (152 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 166 Ratings = 4.904

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ash Tree House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (3)

Ben

Ben Lee

Job Title: Acting Home Manager

Joined: 2013

If I had to summarise working in care in five words, it would be - helping those who deserve it.


No image found

Marie Phillips

Job Title: Front of House Manager

Joined: 2024

Marie is the front-of-house manager at Ash Tree House.


Lorraine

Lorraine Harris

Job Title: Activities Coordinator

Joined: 2018

Lorraine is the Activities Coordinator for Ash Tree House