Vida Hall

Station View, Starbeck, Harrogate HG2 7JA
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9.7 56 Reviews
  • Vida Hall, Harrogate
Vida Hall is Vida Healthcare's first dementia care home located in Starbeck, Harrogate. The home provides exceptional care to older people living with dementia. Vida Hall is broken down into four individual houses offering specialised care for all stages of dementia. The houses within Vida Hall allow the team to offer a range of care from residential and nursing dementia care, Alzheimer's Disease care, Lewy Body care, Vascular dementia care, complex dementia care as well as respite care.

Vida Hall is committed to providing high-quality care that is completely tailored to the needs and lifestyles of residents, delivered by a highly skilled, compassionate team.

Vida Hall is rated 'Outstanding' by the Care Quality Commission.

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Care Provided by Vida Hall

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • Huntington's Disease
  • Parkinson's Disease
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Clare Shuker (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2012
    • Last Refurbishment: 2023
    • Number of floors: 1

Funding & Fees Guide for Vida Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Vida Healthcare accepts all funding channels. Please contact the homes for more information about our fees.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • There is a private onsite car park plus additional free parking on Station View.


Vida Hall Reviews (56)

Total of 56, showing 21-40
9.7

Vida Hall has a Review Score of 9.7 (9.677) out of 10, based on 11 reviews in the last 2 years. Over all time Vida Hall has 56 reviews.

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Review from Belinda S (Daughter of Resident) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team at Vida Hall are devoted to the care and wellbeing of residents and also the wellbeing of their families. I truly believe that if we had not moved our mum to Vida Hall when we did, she would not be with us today. The nursing home she was in previously, was not geared up for residents
with significant dementia and Parkinson’s. The lengths the Vida Hall team go to in providing regular and quality activities to stimulate the minds of residents is above and beyond - they are amazing.

Reply from Emma Lister, Marketing Manager at Vida Hall

Thank you so much for your lovely review. I will ensure this is passed on to our incredible team.


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Review from Sherie W (Daughter of Resident) published on 23 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad had to go into a care home at the beginning of lockdown. His first experience in care at the previous care home, was appalling as he was asked to leave after 3 days. Anyway, after a lot of worry for me, I came across Vida Hall in Harrogate. From the minute Dad arrived at Vida Grange, where he had
two weeks in isolation to moving to Vida Hall, the change in him was astonishing. Dad was no longer like a zombie, he was alert, happy and clean. The staff have been amazing with him, even though he sometimes can be quite a challenge. More importantly, they have made me feel so welcome, even through these challenging times we are living in. I am kept well informed of what’s going on and their webinars are a great method of communication. Everyone that works there has been so caring, from the management to the care staff. I would recommend this home to anyone. Dad seems happy in his dementia world and to me, that’s all that matters. Thank you.

Reply from Emma Lister, Marketing Manager at Vida Hall

Thank you for your kind words Sherie. I will make sure the team see your review. We are so so happy your dad is at Vida and part of the family.


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Review from Adele C (Daughter of Resident) published on 4 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved to Vida Hall from a different care provider where she had lived for around 9 months. Mum settled in well and I put this down to the safe environment of Vida Hall and the love, care and compassion given to her by all staff. Personal care had previously been very traumatic for mum, however,
this is now less distressing for her due to the dignified, caring way this is addressed by staff. Vida Hall has the most relaxed atmosphere where the whole focus is on the wellbeing of each individual resident. Mum is clearly less anxious than prior to moving to Vida Hall and we regularly see her character shining through which melts our hearts. The staff are truly dedicated, highly experienced in dementia care and care superbly for my mum by keeping her safe, happy and loved during these difficult times. We are regularly updated on mum's activities, health and
wellbeing. We cannot recommend Vida Hall highly enough to other families who are looking for specialist dementia care for their loved one.

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Review from Christine S (Wife of Resident) published on 29 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and the care team at Vida are totally dedicated to the people they are caring for. The ethos of Vida is to respect and cherish all the individuals living there, and this is evident in every aspect of the care provision. I hold them in high regard and know with certainty that my husband
could not be in a better place and is being cared for with skill, compassion, dedication and humour!
Vida is the Rolls Royce of dementia care.

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Review from Pauline Z (Daughter of Resident) published on 13 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for 6 months and I have found the staff and management very caring and responsive. Any concerns are dealt with promptly and efficiently as my mum's wellbeing is a top priority.
My mum is well looked after, the food is excellent and activities and personal times are weaved
into the day.
Vida Hall stands out as an example of quality person centered care.

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Review from G H (Power of Attorney of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the care and consideration for the gentleman who is being looked after. His personality is respected whilst coping with difficult issues. He is happy at Vida Hall and every effort has been made to ensure he has all the possessions and way of life he wants. The staff are
always friendly and smile which means a lot.

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Review from P M (Sister of Resident) published on 4 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my Sister has been residing at Vida Hall we have seen a marked difference in her. She is more content now than ever she has been for the last 10/12 years
We can only see her about once a month (availability of public transport) but we can now relax at home knowing she is living and being cared
for in such a wonderful environment We have always found the home and rooms to be in an immaculate state and the staff are some of the most caring we have known
The staff are so welcoming professional, friendly and approachable

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Review from Michael P (Brother of Resident) published on 18 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have experienced odd occasions of a lack of engagement at the entrance; of a slightly "cavalier" attitude with pushing a trolley through a banging door; of an apparent desire by some staff to "keep their heads down" when there is an obvious commotion somewhere and of a seeming lack of senior staff
available during a visit, but these are the exceptions. Generally the staff are extremely helpful and friendly, and set a relaxed atmosphere to the Hall.

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Review from David L (Son of Resident) published on 14 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff to resident ratio is high and staff are caring and sensitive. In recent months, activities in the unit have been reduced but we believe this will be resolved as current staff vacancies are filled with permanent staff. In our view there are not enough opportunities for residents to be taken out
of the home for fresh air, visits, walks etc. However, the overall standard of care is very good. Staff are caring and skilled.

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Review from Fiona (Daughter of Resident) published on 31 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has Alzheimer’s and Vida Hall became her home in May 2018. My father, who has vascular dementia, joined her 6 weeks later in the July after a short stay in hospital. They have a twin bedroom and we have created their own sitting room in the other room, with furniture, pictures and ornaments
from their home. The staff are amazing and I know my parents are in the best place possible under the circumstances. My brother and I considered hiring staff to look after them at home, but I am so pleased we didn’t do this. They have a social life in Vida which they would not have got at home, plus it would not have worked at home for a number of other reasons. I also feel very supported by all the Vida staff as it has been an extremely difficult couple of years managing the transition from home to care with parents who do not feel they have a problem. I am looking forward to concentrating on me and mine in 2019 in the knowledge my parents have the best care possible.

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Review from David D (Son of Resident) published on 24 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The best we could find in the Harrogate area specialising in dementia care. Newly built and well designed.

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Review from Ed M (Son of Resident) published on 24 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I know that my mother can be difficult to look after: because of her dementia she can be stubborn, rude, manipulative and even aggressive. She was admitted to Vida Hall after another local care home refused to have her back from hospital because of challenging behaviour, but this has never been seen
as a problem at Vida Hall. My mother's physical and mental health is better, because, I believe, of the close monitoring and pro-active intervention of Vida's nursing staff. Its particularly impressive to see the warmth and genuine affection with which your staff treat her, and in particular the little physical contacts, that convey a sense of care and respect. It is lovely to see the quality of the interactions staff have with her, even when she is shouting out, or being quite rude.

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Review from Stephen G (Son of Resident) published on 25 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the staff at Vida Hall who looked after my father after he left hospital in the final weeks of his life. When he arrived from the hospital he was very thin and weak and not eating. After a few days, he had improved, looking well- cared for, talking, interested in the activities and
eating well again. The staff were very welcoming and supportive to the whole family whenever we visited and informative about our father's condition and progress. His bedroom was large and comfortable and the sitting room was well organised and the staff looked after the needs of the individuals with confidence and in a friendly manner. We were so relieved and happy as a family that our father was so well looked after and settled into Vida Hall so quickly. It meant that the final weeks of his life were easier for everyone and you could see the improvement and enjoyment he experienced. We would highly recommend Vida Hall and wish to thank all the staff who were involved with his care.

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Review from Ken R (Husband of Resident) published on 24 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has and continues to receive the most outstanding care from very special people, namely the staff of Vida Hall.


Vida Hall provides a very caring and special service.


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Review from Susan P (Daughter of Resident) published on 19 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my mother receives at Vida Hall. She is always treated with dignity and respect and I have the highest regard for all the staff who are unfailingly patient and courteous in their dealings with her.
The management team have high standards in all areas and follow the most
up-to-date methods of treatment.

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Review from Sarah (Daughter of Resident) published on 31 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relation moved into Orchard View in May 2018 and the staff could not do enough to help them settle in and feel at home. They were all very friendly and have done what they can to ensure they still get out and about on daily walks and outings to Knaresborough which they really enjoy doing. The room
is lovely with en-suite. The food is great too. Would thoroughly recommend Vida Hall for anyone looking for a caring home for their loved one with dementia as this is what they specialise in.

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Review from Paul (Son of Resident) published on 31 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Vida Hall is, in my opinion, a well-run and well-staffed care home. In particular, we have been very impressed with the staff. They are, without exception, friendly, kind and welcoming.

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Review from Sheena M (Niece of Resident) published on 29 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt always looks well cared for and the support I get from the staff is second to none. I feel as though I am part of a family when I visit and know if I am unable to visit due to work commitments I know I can trust them. The staff always contact you if there are any issues. The rooms are practical
and homely and it is nice you can add things to make it personal to the resident. The activities provided are good including the live music.

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Review from Ruth (Daughter of Resident) published on 29 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Most of the staff at Vida Hall are excellent. They show great care for my mother and are very good at communicating with our family. There is a good programme of activities and it is a real joy to see the residents happiness when they are singing and listening to songs from their early years.

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Review from Rita (Aunt of Resident) published on 29 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My niece is well looked after, the staff showing both sympathy and empathy to her needs. Her accommodation is very nice and she is comfortable.

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Current Review Score: 9.7 (9.677)

Overview of Review Score

The Review Score of 9.7 (9.677) out of 10 for Vida Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.891 for Vida Hall is calculated as follows: ( (116 Excellents x 5) + (10 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 128 Ratings = 4.891

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.786 Points relating to the number of positive Reviews for Vida Hall is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14. 11 Positive Reviews ÷ 14 = 0.786

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Feb 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Meet the Team (9)

Clare

Clare Shuker

Job Title: Home Manager

Joined: 2014

Clare joined Vida Hall in 2014 and has worked in the Elderly Care sector for over ten years in various roles ranging from Senior Carer to Health & Social Care NVQ Assessor. During Clare's time at university, she took a community based route where she was able to source her own placements in primary and community care settings; district nursing, hospice care, palliative care, community matrons to name a few. After qualifying from university as a trained nurse, Clare went on to further train to be a Practice Nurse and earned a triangulated role between Leeds West CCG. Clare spent time overseeing the Nursing houses before becoming the Home Manager of Vida Hall.


Joanne

Joanne Mossman

Job Title: Deputy Home Manager

Joined: 2024

Joanne is a Registered Mental Health Nurse who has worked alongside people living with dementia since she was 16.


Joanne started working as a weekend receptionist in a care home and did various roles until she was able to work as a Care Assistant. Joanne worked at Vida Hall whilst completing her nurse training. Once qualified, Joanne worked on a Dementia Care Assessment Ward in Newcastle before returning to Vida Grange as a Nurse.


Akos

Akos Heresznyei

Job Title: Deputy Home Manager

Joined: 2013

Akos has worked in health & social care for more than 13 years. He has been a part of the team at Vida Hall since it opened and worked through all levels and areas. Akos started as night care assistant in 2013 and developed his career as team leader, senior team leader, house manager then became deputy manager in 2024.
Akos was awarded the Quality Award for Vida Hall in 2018. He gained qualification as a PIDC coach within the organisation, focusing on restraint reduction in our residents’ care.


Elizabeth

Elizabeth Scruton

Job Title: Operations Manager

Joined: 2024

Lizzie Joined the team at Vida Hall in 2024 as Operations manager, Lizzie has a background in customer service, hospitality and front of house and nothing is too much trouble. You will see Lizzie around and about during the day as she supports the operations team to make sure everything in the building runs smoothly. Lizzie Is here for the staff, residents and families and loves to get hands-on and get tasks completed.


Terri

Terri Spruce

Job Title: Clinical Development Lead

Joined: 2021

Terri has over 40 years experience of working as a Nurse in the NHS. During the last 14 years Terri has worked in the role as Community Matron., this involved caring for patients in all settings across the community. Terri has studied at Degree and Masters level, enabling her to both diagnose and prescribe medications within her competency levels. Terri is the Clinical Development Lead across Vida Healthcare and works closely with the Nurses and House Managers.


Helen

Helen Styles

Job Title: Head Chef

Joined: 2018

Helen has worked in healthcare for the past 20 years and joined the Vida family in 2018. Helen is passionate about offering a high standard in choice, variety and quality when planning and executing food menus for the residents of Vida Hall.
Outside of work Helen enjoys reading, travelling and spending time with her family.


Bernadette

Bernadette Mossman

Job Title: Healthcare Director

Joined: 2013

Bernadette is an experienced healthcare professional who started her career as a community psychiatric nurse in Glasgow. She boasts more than 25 years of experience in both public and private sector roles. Prior to joining Vida in October 2011, she worked as a regional manager for a large care provider where she was responsible for managing ten homes comprising 450 personnel and 300 beds. Bernadette is the Healthcare Director for Vida Healthcare and oversees both homes.


Arron

Arron Bolland

Job Title: Learning, Development and Quality Manager

Joined: 2013

Arron is a qualified as Registered Mental Health Nurse and joined Vida Healthcare in 2013. Arron has been a House Manager, and Quality Assurance Manager and has now transitioned into his new role as Learning, Development and Quality Manager. With many years of experience in the care sector, Arron is passionate about the delivery of quality dementia care. Vida’s ethos of care focuses on quality throughout every aspect of our service and Arron’s role involves promoting the highest possible standards. Arron supports the Home Manager and care teams to ensure the highest quality standards are met in the delivery of care.


Gabriella

Gabriella Zahariev

Job Title: Admissions Coordinator

Joined: 2024

Gabriella started working at Vida Healthcare in January 2017 as a Care Team Leader. She has over 15 years of experience in the care industry and has achieved her NVQ Levels 2 and 3 in Health and Social Care. Since joining Vida, Gabi has also completed a Leadership and Management course. In 2020, Gabi took on the role of Roster Coordinator and in 2024 became Vida Healthcare's Admission Coordinator. Her role involves supporting and guiding families to find the right Vida care home for their loved one living with dementia.