Review from M S (Daughter of Resident) published on 16 January 2023
Submitted via Postal Card • Report

Overall Experience

They look after my mum excellently. Staff went out of their way, couldn't do enough, always there. Soon as we got there they made us a drink, plus kept on coming asking if we wanted anything. Her room was lovely, it was really nice. Did her proud in her last few weeks.

Reply from Honor Keatley, Managing Director at Madison Court Care Home

Thank you for such a lovely review of Madison Court Care Home. I'm pleased that our team looked after your Mum excellently and that they really went out of their way to make sure you were also looked after. The team were honoured to do her proud in her last weeks and I'm so sorry for your loss. Kind regards, Honor.

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Review from Alison S (Daughter of Resident) published on 12 December 2022
Submitted via Website • Report

Overall Experience

My mum was taken into Madison Court when she was discharged from hospital after breaking her hip in a previous care home. Right from the moment Mum arrived, we could see the care was excellent. The morning after my mum got there, the manager rang me to ask if I was ok and if had I had a better night's

sleep, as she knew our experience at Mum's previous care home had been quite traumatic. Unfortunately, my mum passed away after 24 days, but the staff made her final days comfortable and pain-free. We were able to visit her at any time and were able to stay as long as we liked. We were almost always offered a drink on arrival. We are so grateful that she was looked after so well and was treated with dignity and respect. The care in Madison Court is wonderful and we have nothing but praise for the staff there. Thank you.

Reply from Honor Keatley, Managing Director at Madison Court Care Home

Thank you so much for writing a review at what must be a difficult time for you. It is lovely for the team to know what a difference they have made, not only to your mum, but also you and the wider family. Best wishes.

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Review from D C (Son of Resident) published on 12 December 2022
Submitted via Website • Report

Overall Experience

After the extremely poor, unsatisfactory care Mum received while in respite in a previous care home, resulting in a three-week hospital stay with a broken hip after a fall, the whole experience at Madison Court has been fantastic even before Mum actually arrived at the home.
From the initial visit

by a member of the Madison team to Mum in the previous care home to assess her needs, communication has been fantastic - always clear and straightforward.
Since arriving at Madison, nothing has been too much trouble for them; everything and every staff member has been superb - Mum was very happy there. Unfortunately, her stay was very short due to a rapid decline in her health, but right until the end, nothing was too much trouble for any of the staff. We have the utmost respect for all the staff and cannot thank them enough for their care and kindness during Mum's short time there.

Reply from Honor Keatley, Managing Director at Madison Court Care Home

I'm sorry to hear you've lost your mum, but glad to know she was happy at Madison Court. It sounds like you all had a difficult time prior to her joining us, but it's great to read about the positive impact our wonderful team had on all of you. Thank you for taking the time to share this.
Best wishes.

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Review from Diane F (Daughter of Resident) published on 30 November 2022
Submitted via Website • Report

Overall Experience

From the moment my sister and I entered the reception, we felt at ease. Professional and caring from the outset. After visiting 23 care homes (we were thorough), Madison was simply the best by far. We feel so lucky to have found such a caring environment for our dad. From day one, our shoulders relaxed,

and we just knew Dad was safe and in the best place for his needs.
Dad settled straight away and makes comments about how great his new home is. Meals are home-cooked and delicious, the home itself is immaculate, and all the staff are approachable and accessible. We really were at our wit's end before finding Madison Court, but sleep soundly now as we are already seeing dad flourish. Hats off to the management for running such a well-led team.

Reply from Honor Keatley, Managing Director at Madison Court Care Home

Thank you for your wonderful review. I can just picture your dad in his home, safe and happy. It's great for the whole team to read your review and to see what a difference they make, not only to our residents but also to the wider families.

Best wishes,

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Review from V C (Daughter of Resident) published on 22 November 2022
Submitted via Postal Card • Report

Overall Experience

I cannot fault Madison Court, the staff are very friendly and dedicated to looking after the residents.
My dad is very happy in there, and for that I am very grateful. There is often entertainment in the home which he loves.
Nothing is too much trouble for the staff, I am so glad that my dad is happy

and being cared for by them. I cannot thank them enough.

Reply from Honor Keatley, Managing Director at Madison Court Care Home

What a wonderful review! Thank you so much for taking the time to submit it. It's great to read how happy your dad is.
Best wishes.

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Review from J Y (Wife of Resident) published on 15 November 2022
Submitted via Postal Card • Report

Overall Experience

I am always received in a friendly welcoming manner. If I need assistance with anything there is usually someone who can help. My husband is well cared for. He has poor communication skills but his needs are met through constant observation by the care workers. A good example of this was when he became

unwill, through observation it was noted he was leaning to one side. As this did not correct itself, it was thought he might have an infection. Within 24 hours a doctor was called who thought he should go to A&E. Thankfully it was nothing serious, however, it might have been without the quick action of his carers and their obvious knowledge of him. The staff work very hard to see the residents are well fed, well hydrated, clean and comfortable both in themselves and their surrounds. For this I can only say thank you.

Reply from Honor Keatley, Managing Director at Madison Court Care Home

Many thanks for your review. It's good to read how responsive the team have been - Thanks once again.
Best wishes,

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Review from Debbie W (Daughter of Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience

My mum moved onto Tudor around a year ago, prior to that she'd been in and out of hospital and in three different respites. In my opinion, Madison Court is streets ahead of any other home, it is well led and the staff are amazing! Mum us safe, happy, well looked after and settled - she laughs every

day! If you're looking to choose a home, don't just look at the surroundings or where a place is located, but at the way the staff treat you and the respect they show our relations - you only get one mum or dad and need to choose wisely. I appreciate the staff on Tudor every single day for the wonderful job they do and cannot recommend Madison Court enough!

Reply from Honor Keatley, Managing Director at Madison Court Care Home

What a wonderful review. It will be lovely for the team to see just how appreciated they are.

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Review from S K (Niece of Resident) published on 10 August 2022
Submitted via Website • Report

Overall Experience

The buildings and facilities are excellent and clean. My aunt is well looked after by every staff member. Everyone calls her by her name and treats her with dignity and respect. This may sound like a small thing but it is so important to her and me. The food is good, home-cooked and plentiful with drinks

and snacks always available and offered. Every resident at Madison Court is different and I know that the staff work really hard to meet their individual needs.

Reply from Honor Keatley, Managing Director at Madison Court Care Home

What a wonderful review. It's great to read that your aunt is so well looked after.

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Review from Eileen M (Daughter of Resident) published on 1 June 2022
Submitted via Postal Card • Report

Overall Experience

I can not recommend this care home highly enough. The management and staff are amazing, they have looked after my mum with the utmost care and love. They put a party on for her 100th Birthday with no cost to us family, they treat all the residents with dignity and respect. She could not be better looked

after than at Madison Court Care Home.

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Review from Chris C (Relative of Resident) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience

Both my husband and my mum are being cared for in Madison Court. The home and staff are excellent. Their care and love for both my loved ones shines through. I am treated like part of the family and can have any meal/drink etc, with them. I am an essential carer for my husband, and nothing is too much

trouble for the staff to help me. Our mum is now on end of life, and the dignity and care she is receiving is amazing. I feel lucky to have found Madison Court.

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Review from Brian C (Husband of Resident) published on 24 May 2022
Submitted via Postal Card • Report

Overall Experience

I researched quite a lot of care homes and many did not come up to our required standard, but on recommendation from a few friends, we chose Madison and have been very pleased with the home. The staff have been wonderful and very helpful. The place is always clean. I feel my wife is in safe and caring

hands and would recommend this care home.

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Review from Julie S (Daughter of Resident) published on 24 May 2022
Submitted via Postal Card • Report

Overall Experience

My mother was admitted for assessment in September 2021. The family's intention was to take her out of Madison Court after her assessment and put her in a suitable care facility nearer to home. After seeing the care of Madison's staff and how well looked after she was, it was decided to leave her in

the care of Madison.

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Review from Karen D (Daughter of Resident) published on 24 May 2022
Submitted via Postal Card • Report

Overall Experience

Before Mum went into care, we as a family researched quite a lot of homes, and this one had very good reviews. We felt happy that the staff were very friendly and caring.
We had a few concerns which got dealt with quickly and professionally.
The staff all do an amazing job and Mum settled in straight

away.

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Review from Debra E (Daughter of Resident) published on 18 February 2022
Submitted via Postal Card • Report

Overall Experience

Our experience of previous homes has not been great. Mum has been in Madison Court for almost three years and the family have nothing but praise for the team. Each team member is caring, knows Mum and shows empathy in any communication. During COVID the home have been unbelievable, which has given us,

as a family, the peace of mind that Mum is so well cared for. Thank you so much!

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Review from Paul W (Son of Resident) published on 1 September 2021
Submitted via Website • Report

Overall Experience

Mum has been in Maddison Court for over 2 years. I visited many care homes before finally being fortunate enough to find Maddison. The less said about some of the other homes the better.

We have found the staff who take care of mum exceptional, I won't mention individuals, because they are all very

special people, in all departments, doing a very difficult job.

If you are struggling, (like I was) to put a relative in a care home you will not do better than Maddison.

I can not speak too highly about Maddison and the staff. They also looked after my aunt and her family share the same feelings as me.

Thank you very much!

Reply from Honor Keatley, Managing Director at Madison Court Care Home

What a wonderful review. Thank you so much for taking the time to share your thoughts. It's lovely for the team to read what a difference they make not only to their residents but also to each resident's family.

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Review from Debbie B (Daughter of Resident) published on 15 June 2021
Submitted via Website • Report

Overall Experience

My mum has recently been admitted to Madison Court's Tudor Unit and I just want to say how lovely the staff are and how they put you at ease. As soon as my mum arrived they asked us all about her history, her past jobs and her children and even what she liked as a treat to eat. This may seem like a

small thing but it's not, it's massive to us as a family knowing that the staff are interested in knowing about our mum and what her life was like before dementia helping them to look after her as we would if she was still at home. Mum is settling day by day and it's such a relief. Thank you for all your hard work.

Reply from Honor Keatley, Managing Director at Madison Court Care Home

It really is so important that we get to know everything about someone to enable us to provide really person centred care and it sounds like the team are doing a great job. It's also good to know that you have a sense of relief. Thank you so much for taking the time to write this review and share your thoughts.

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Review from Michelle K (Daughter of Resident) published on 9 April 2021
Submitted via Website • Report

Overall Experience

Sadly my dad passed away in February 2021, my dad was in Madison Court for over 12 months. Absolutely fantastic team! He was very well cared for, so happy and peace of mind for us. Can't thank them enough! Highly recommended.

Reply from Honor Keatley, Managing Director at Madison Court Care Home

Many thanks for your review and I'm sorry to hear that your dad recently passed away. Thank you so much for acknowledging our fantastic team. It's great for them to hear that not only do they deliver great care to our residents but also reassurance to the wider family.

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Review from Anne C (Daughter of Resident) published on 23 November 2020
Submitted via Website • Report

Overall Experience

We were so pleased to find Madison Court Care Home. Our decision that this was the right place for Mum was proven correct from the first day she arrived. She was admitted to Rylands Unit in August 2019 and from day one, the care she received was excellent. All the staff had a very professional, caring

manner when dealing with individual residents. Mum was transferred to Tudor Unit in February 2020 as the staff felt that her needs would be better met there. The staff on both units kept me well informed and I was more than happy with the care Mum received. Visiting Mum in Madison was an uplifting experience. I was always welcomed by the staff and it was great to see the variety of experiences and entertainment that the staff provided for the residents. Sadly, Mum passed away in July and I know that she was extremely well cared for until her passing. I have a great fondness for Madison Court Care Home, we could not have chosen a better place for Mum to spend her final year.

Reply from Honor Keatley, Managing Director at Madison Court Care Home

I'm sorry you recently lost your mum. Thank you for making the time to write such a wonderful, heartfelt review. It is lovely for the team to know just what a difference they made to your mum but to you also.

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Review from Andrew G (Son of Resident) published on 28 July 2020
Submitted via Postal Card • Report

Overall Experience

Madison Court provided a caring environment for my mother. From my first visit, I was impressed by the engagement of staff at all levels, from the willingness of management to give detailed personal updates on my mother's wellbeing during periods while I was away overseas, to the attention and kindness

that individual staff paid her in her day-to-day care and the staff clearly knew her well. the home is embedded in its community with visits from local school children and other groups. Unfortunately, my mother's residence here coincided with the Covid-19 pandemic. Madison Court took very early action, including closing to all visitors some weeks before the national lockdown in March. Despite these efforts, a handful of residents caught the disease and my mother passed away due to it. The staff went above and beyond in order to support my mother. They were proactive in anticipating and providing for all her needs and were wonderful in the way they would comfort her, holding her hand and stroking her hair. We were able to video call every day for an hour or so. The staff are passionate about their vocation and care for the residents. I would highly recommend Madison Court.

Reply from Honor Keatley, Managing Director at Madison Court Care Home

Thank you for taking the time to write, at what must be a difficult time for you. What a truly wonderful review. It is lovely for the team to be able to read what a positive impact they had, not only on your mother but also yourself.

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Review from Chris W (Friend of Resident) published on 19 May 2020
Submitted via Website • Report

Overall Experience

Can’t thank the manager and staff for all their help and support during these extraordinary and difficult times; they have gone above and beyond their duties. The commitment and empathy they have for the residents is second to none.

Reply from Honor Keatley, Managing Director at Madison Court Care Home

Thank you so much for your heartfelt review - they really are a wonderful team.

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Madison Court Care Home

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