Salisbury Manor

Shapland Close, Wilton Road, Salisbury SP2 7EJ
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9.9 80 Reviews
  • Salisbury Manor, Salisbury
Salisbury Manor is a luxury care home offering residential, nursing and dementia care. The General Manager leads a friendly team of professionals that provides compassionate care for residents, assisting them to enjoy their lives to the full.

The home was designed around a beautiful Georgian house and grounds, and has recently been renovated. Residents can enjoy an array of luxury facilities including newly refreshed and stylish lounges, a café and hair and beauty salon.

The team of fully qualified nurses and experienced care colleagues oversee the health and wellbeing of each resident with care and support available 24 hours a day. Everything they do focuses on enabling the fullest possible life for residents.

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Care Provided by Salisbury Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's

Good to Know

  • Person in charge
  • Skye Williams (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (63)
    • Single Rooms with ensuite Wet Room (63)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013

Funding & Fees Guide for Salisbury Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,565
    • Self-Funded Residential Dementia Care from £1,645

  • Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
    needs assessment which is required to fully understand the level of care and support required by each
    individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
    Contribution (FNC) if you are eligible.

    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Salisbury Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Visiting

  • Visitors welcome and guests. The home is open every day, however, please call ahead if wishing to meet the Home Manager. Lots of events are organised for the residents and if visiting one of the residents, it is always best to call in advance.


  • Parking

  • Salisbury Manor has plenty of private parking space for residents and visitors within its grounds.


Salisbury Manor Reviews (80)

Total of 80, showing 21-40
9.9

Salisbury Manor has a Review Score of 9.9 (9.851) out of 10, based on 25 reviews in the last 2 years. Over all time Salisbury Manor has 80 reviews.

Overall Experience

  • 64
  • 13
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Date Published

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Review from Sue B (Daughter of Resident) published on 22 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I have been looking after Mum for a long time and my sister has had Mum live with her for eighteen months - so non-stop 24/7 care for that time. We both felt in need of a holiday so arranged to visit a couple of care homes to book respite care for Mum. We visited Salisbury Manor Care Home
- and the greeting we received was so welcoming! All the staff in the main area spoke with us and they all spoke with Mum - not over her head to us but directly to her! Mum hasn't socialised for a long time and it was lovely to see her interaction with everyone! Mum had a lot of family visitors and they all said the same thing after their visit with her - she was very happy and talkative - which was wonderful to hear and made our holiday all the more special. They were appreciative of the cakes and savouries along with the tea and coffee. We would certainly have Mum stay at Salisbury Manor Care Home again and will take Mum to the Friendship Cafe held every month to keep in touch!

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Review from B V (Daughter of Resident) published on 8 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Accepted my Mother who had a stroke plus dementia at very short notice. her previous care home was failing to provide adequate care. The whole admission procedure was performed efficiently and with empathy. Once at Salisbury Manor my mother has thrived rather than being confined to bed, all aspects
of her care are excellent and provided by an incredible team. Thank you with all of my heart.

Reply from Reviews Team, Reviews Team at Salisbury Manor

Thank you very much for taking the time to leave us feedback about your experience. We are so proud of our team, they really do go the extra mile and this just backs us up, so thank you so much! I will pass on your kind words and thank you for choosing Salisbury Manor for your very much loved Mum.


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Review from Ann C (Daughter of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every member of staff has made this journey for my father, friends and family so much easier to bear. Efficient, friendly, empathetic, considerate, kind, professional and nothing too much trouble. Salisbury Manor, in such lovely surroundings, allows Dad to remain close to those who love him during his
recovery. Amazing team!

Reply from Suzanne Hesk, Reviews Team at Salisbury Manor

Thank you so much for your positive review, we like to pride ourselves on our family atmosphere and so glad that this has come across. Thank you for your time in completing the review and for choosing Salisbury Manor for your loved one. I'll be sure to share this with our team.


If you would like to provide us with any further specific feedback, please use the form on the following web page;


https://www.careuk.com/company/contact/feedback


Thank you for your time, and we look forward to hearing from you.


Many thanks the Care UK team.


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Review from Rosemary R (Daughter of Resident) published on 18 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A first-rate care home. The carers are welcoming and warm and seem to be having very good training in their roles. Important to have a manager that is seen and present and that is the case in Salisbury Manor. I feel very confident leaving my Mother in their care.

Reply from Suzanne Hesk, Reviews Team at Salisbury Manor

Hi and thank you very much for taking the time to leave us feedback about your experience. Your review has been shared with all at Salisbury Manor. Thank you. At Salisbury Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one!


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Review from Sue R (Daughter of Resident) published on 14 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident before it closed for seven months and one of the first back. All the staff are fantastic, and I feel my mother is very well cared for.

Reply from Suzanne Hesk, Reviews Team at Salisbury Manor

Thank you very much for taking the time to leave us feedback about your experience.
Your review has been shared with all at Salisbury Manor - thank you it is much appreciated.
At Salisbury Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one!


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Review from Mary B (Daughter of Resident) published on 26 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has advanced Alzheimer's disease and has been in Salisbury Manor for over six years. They look after her so well and have always been supportive of the family. Incontinent for six years and has not had a pressure sore in all that time. The home is a lovely building, and the carers are fantastic.

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Review from V B (Friend of Resident) published on 29 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My friend has her relative at the home and I recently visited her mother.
The home is not the place it used to be, it did not have the same atmosphere, happy and inviting, as it had on my past visits.
There are renovation works about to start and the home seems very empty and sad.
I did not see
any activities the afternoon I visited and there was very little interaction with the residents.
This is such a shame as the home used to be such a nice place to visit my friend.

Reply from Samantha Debenham, PA to Marketing Director at Salisbury Manor

Thank you for taking your time to feed back about your recent experience visiting Salisbury Manor. I believe on this occasion you visited early evening – we have different activities happening every day but, depending on the wishes of residents, these tend to happen in the mornings and afternoons (after lunch) as this is when residents are most keen to get involved. Understandably, when it gets later in the day, particularly after dinner, many residents like to relax, and we would always respect their wishes in this regard. I would also like to ally your concerns about the emptiness of the home, as we have the same number of residents on the floor your friend resides on as previously. The building work is ongoing across the next few months but we are doing our best to minimise disruption and daily life should remain as happy and normal for all residents throughout as it always has. If you have any concerns, comments or questions please do let us know and we’ll be happy to discuss these with you. We also have activity schedules on display throughout the home if you’d like to pop in when these are happening (you’re also welcome to join in with your friend) – we also run larger events, such as the recent Jubilee garden party which I believe you came along to, and you’re always welcome to join us for these too.


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Review from E H (Daughter of Resident) published on 6 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident of Salisbury Manor for over two years. In that time, he has been looked after wonderfully, despite Covid and lockdown restrictions. The staff look after him with the utmost compassion and good humour. Great activities that cater for both men and women. Just last week, he
was taken to the Army Museum for the day, and his favourite carer came in on her day off. That epitomises all that is Salisbury Manor. A caring, kind and happy place!

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Review from C T (Son of Resident) published on 25 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into the care home in September '21 after it became apparent that he could no longer be looked after safely at home. After months of anxiety and increasing despair, wondering what to do and how we could improve Dad's quality of life, we discovered Gracewell of Salisbury. It was a difficult
time made easier for the whole family by the friendly and helpful staff - for whom nothing seems to be too much trouble, and are professional in every way.

Reply from Carol Brewster, General Manager at Salisbury Manor

Gracewell of Salisbury appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased your father has settled in well.


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Review from John S (Son of Resident) published on 8 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t thank the staff of Gracewell of Salisbury enough for the care given to my mother during her time as a resident.
The standards of professionalism were high, and the warmth and compassion shown by everyone in interactions with all residents were exemplary. It was clear to me that nothing was
too much trouble. The demands placed on the home and its staff by my mother’s fast deteriorating Alzheimer’s were extensive and various, but the challenge was met in every aspect and both I and my mother were continually left with the clear impression that my mother was safe, being well looked after, and was cared for in very aspect. Kindness, warmth and compassion together with professional care were the hallmarks Thank you.

Reply from Clare Scott, General Manager at Salisbury Manor

Thank you for taking the time to share your experience of Gracewell of Salisbury. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Review from Eve G (Wife of Resident) published on 22 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted to Gracewell of Salisbury on 24th July 2021 following two traumatic stays in hospital. His mobility was severely compromised in that he could neither walk, talk or feed himself. It was thanks to the unstinting kindness, compassion and practical care provided, including communal
activities, that he is now beginning to walk again and is back to where he was six months ago. The most notable feature of Gracewell for us has been the family atmosphere. The level of compassion and understanding shown to each and every resident is reflected by staff at every level, even when under pressure.

Reply from Carol Brewster, General Manager at Salisbury Manor

Thank you for taking the time to share your experience of Gracewell of Salisbury. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. We are so pleased your husband has settled in well and you feel a part of our community. Your kind words will be shared with the team.


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Review from Rosie C (Daughter of Resident) published on 19 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent two years at Gracewell of Salisbury until she passed away 2 weeks ago. Everyone there treated her with such love and affection and made her time there really enjoyable and fun.
I visited often and found all the staff from office to carers, nurses and housekeeping to be efficient caring
and nothing was too much trouble. I thoroughly recommend Gracewell of Salisbury.

Reply from Carol Brewster, General Manager at Salisbury Manor

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Salisbury – particularly at such a difficult time. The team here are so grateful that your mother had such a positive experience of the home and this extended to family members and friends.


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Review from Frances P (Daughter of Resident) published on 28 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother first went to Gracewell for four weeks of respite care following hospital admission for a fall. She is in her late nineties and physically frail though of sound mind. Initially, she was anxious and reluctant to settle, but the staff could not have been more welcoming and caring, and now she
is a permanent resident. I have been immensely impressed by Gracewell. Care is provided to the highest standard and comfort to both residents and relatives. All my questions and concerns are listened to and taken seriously. The food is good. I am particularly impressed by the range of activities offered daily, which provide plenty of mental and social stimulus and fun! I am so grateful for all the help and support Gracewell has given my mother. The staff have gone above and beyond my expectations. It is a lovely, happy place. I recommend Gracewell highly.

Reply from Clare Scott, General Manager at Salisbury Manor

Gracewell of Salisbury appreciates moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased your mother has settled in well and look forward to welcoming you to our upcoming events in the home soon. Your kind words will be passed on to the team.


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Review from Lynda K (Daughter of Resident) published on 3 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My late father received end of life care at Gracewell for 10 days having spent 8 weeks in hospital. He received excellent care from the staff and had a lovely room opening up onto the rear patio. As retired nurses, my husband and I have an awareness and understanding of what good care involves. We could
not speak more highly of the care and attention my father received. He was always treated with respect and dignity.
The staff were very helpful and accommodating in respect to visiting considering the restrictions due to Covid -19. During our visits, our family were also well looked after by the staff with offers of hot drinks and sandwiches.
When he passed away the staff showed great empathy and compassion to us all.

Reply from Reena George, Deputy Manager at Salisbury Manor

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Salisbury, particularly at such a difficult time. It was our privilege to nurse and care for your father in his final days and we are so grateful for your kind comments.


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Review from Charlotte A (Daughter of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The transition for my dad moving into a care home was a daunting prospect but the staff at Gracewell of Salisbury made me feel so comfortable and welcomed him. He settled in really well and it's amazing to see him so settled and relaxed. They genuinely care about him and I know that he is in safe hands.

Reply from Carol Brewster, Home Admissions Advisor at Salisbury Manor

Here at Gracewell of Salisbury, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.


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Review from K H (Husband of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On discharge from hospital after a fall, my wise spent three weeks in respite care with no problems.

Reply from Carol Brewster, Home Admissions Advisor at Salisbury Manor

Here at Gracewell of Salisbury, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.


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Review from Jennie J (Relative of Resident) published on 1 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to a deterioration in his health, my Grandfather needed to move into a Care Home directly from hospital in the midst of some of the worst weeks of the COVID-19 pandemic. We were all keen that he move closer to family, a considerable distance from the hospital he was in, complicating the move further.
The team at Gracewell of Salisbury were absolutely brilliant, working hard to make the move as smooth as they could and going to great efforts to ensure my Grandfather felt "at home" and settled quickly, despite the necessary challenge of welcoming a new resident in the midst of a global pandemic. His room was beautifully prepared in advance, his support bespoke to his needs and the Gracewell team bent over backwards to facilitate regular telephone and video calls with family until we could visit in person. Sadly my Grandfather deteriorated further and has subsequently died but I feel incredibly grateful that he was in such a wonderful and caring environment during his final months.

Reply from Scott Lindfield, General Manager at Salisbury Manor

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Salisbury – particularly at such a difficult time. The team here are so grateful that your grandfather had such a positive experience of the home and this extended to family members and friends.


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Review from Sally P (Daughter of Resident) published on 20 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother went into Gracewell of Salisbury in February 2021 - during lockdown. This was an extremely difficult time for my mother and our family, for her to go into a nursing home, aged 99 and with slow onset Alzheimer's. All the staff at Gracewell's - Administration, Carers and Nurses have all been
more than helpful and caring during the time my mother has been there. She has settled amazingly well and I cannot thank the staff enough - I feel so much more relaxed now about my mother's care.

Reply from Scott Lindfield, General Manager at Salisbury Manor

Thank you for your kind words. We believe we have a fantastic team here at Gracewell of Salisbury and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Gracewell we believe this creates a relaxed and friendly environment for our residents to call home.


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Review from Wendy P (Daughter of Resident) published on 15 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been in the home for six weeks as her advancing dementia, and distance from us meant she was no longer able to live alone. From our first contact with the wonderful Home Admissions Advisor, we have been constantly impressed with the care and helpfulness of all the staff whether nursing,
reception, care assistants etc. Mum has settled well, visits have been possible with the help of staff who does the Covid testing. The local GP visits the home weekly, food is superb and her room is comfortable. It is never an easy decision to move a loved one into care but I cannot fault the effort and assistance from the whole team in Salisbury. Mum understands why she is in the home and always tells us how kind everyone is. The memory floor for dementia sufferers is bright and colourful, they have their own dining room and it’s great that we could bring paintings and photos to make the room seem like home.

Reply from Scott Lindfield, General Manager at Salisbury Manor

Thank you for leaving us such a wonderful review, our team members will be thrilled to hear your positive feedback. Here at Gracewell of Salisbury, we pride ourselves on understanding our residents needs to respect their independence and give a real sense of being at home.


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Review from Pam T (Daughter of Resident) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving my mum, who has dementia, into a home was a very stressful experience but the staff at Gracewell were incredibly supportive throughout. She has settled well, better than I could ever have hoped, and I feel very confident that she is being looked after by caring, competent staff who understand
her needs. I feel well informed about her care and the admin and admissions team have been kind, efficient and responsive.

Reply from Scott Lindfield, General Manager at Salisbury Manor

Gracewell of Salisbury appreciates moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased your mum has settled in well.


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Current Review Score: 9.9 (9.851)

Overview of Review Score

The Review Score of 9.9 (9.851) out of 10 for Salisbury Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.851 for Salisbury Manor is calculated as follows: ( (268 Excellents x 5) + (17 Goods x 4) + (7 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 296 Ratings = 4.851

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Salisbury Manor is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (87)

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Meet the Team (1)

Skye

Skye Williams

Job Title: General Manager

I studied Adult Nursing at Bournemouth University and joined Salisbury Manor as a registered nurse before progressing to become Home Manager.


There’s plenty that keeps me busy in my role. I love supporting the residents and listening to their stories, doing admin, liaising with the team and ensuring they have everything they need to deliver the best care. I’m very proud of the team here at Salisbury Manor. Each colleague works with compassion and love for the residents.


Mealtimes are the best times of the day here at our Salisbury care home. Residents are socialising and enjoying the delicious food served by our talented catering team. It’s lovely to see the smiles and interactions between residents and the team at these times.


My husband is in the army, so, outside of work, family time is very precious as he’s often away on duties. I also enjoy reading and getting lost in a book.