Salisbury Manor

Shapland Close, Wilton Road, Salisbury SP2 7EJ
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9.9 80 Reviews
  • Salisbury Manor, Salisbury
Salisbury Manor is a luxury care home offering residential, nursing and dementia care. The General Manager leads a friendly team of professionals that provides compassionate care for residents, assisting them to enjoy their lives to the full.

The home was designed around a beautiful Georgian house and grounds, and has recently been renovated. Residents can enjoy an array of luxury facilities including newly refreshed and stylish lounges, a café and hair and beauty salon.

The team of fully qualified nurses and experienced care colleagues oversee the health and wellbeing of each resident with care and support available 24 hours a day. Everything they do focuses on enabling the fullest possible life for residents.

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Care Provided by Salisbury Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's

Good to Know

  • Person in charge
  • Skye Williams (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (63)
    • Single Rooms with ensuite Wet Room (63)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013

Funding & Fees Guide for Salisbury Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,565
    • Self-Funded Residential Dementia Care from £1,645

  • Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
    needs assessment which is required to fully understand the level of care and support required by each
    individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
    Contribution (FNC) if you are eligible.

    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Salisbury Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Visiting

  • Visitors welcome and guests. The home is open every day, however, please call ahead if wishing to meet the Home Manager. Lots of events are organised for the residents and if visiting one of the residents, it is always best to call in advance.


  • Parking

  • Salisbury Manor has plenty of private parking space for residents and visitors within its grounds.


Salisbury Manor Reviews (80)

Total of 80, showing 41-60
9.9

Salisbury Manor has a Review Score of 9.9 (9.851) out of 10, based on 25 reviews in the last 2 years. Over all time Salisbury Manor has 80 reviews.

Overall Experience

  • 64
  • 13
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Date Published

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Review from Helen (Daughter of Resident) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This has not been a good time for any of us to cope with having to say goodbye to a frail old person, into an ambulance, and then not see them for weeks. My mother, 88, had a few nasty falls and in the first week of January was in hospital. Then we needed respite care with a high level of nursing available.
All had to be done via IT. Then Gracewell came into view. Since that day there has been little to worry about. The point is that, despite all the Covid related restrictions and the fact that I haven't seen Mum since Jan 6th, I have felt totally confident that Mum was getting the best care and a much-needed rest after the hurly-burly of hospital. The first aspect to become apparent is that the administration is highly efficient. Any question, of which there were many at the start, was answered within the working day and resolved. The clinical team, lead with attention to detail, was good at feedback. Mum is now ready to return home thanks to a lot of kind care.

Reply from Scott Lindfield, General Manager at Salisbury Manor

Thank you for taking the time to review Gracewell of Salisbury. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your mother stay with us and looking forward to welcoming her back in the future if her requirements change.


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Review from S C (Daughter of Resident) published on 26 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My parents have had a difficult time adjusting to life in a carehome. The staff have been so helpful in trying to find a way to help them get the most of the experience of respite. Due to Covid and other factors, we have decided that my parents should become residents. Again, I cannot fault the staff
for all the efforts they have made to keep my parents safe and well.

Reply from Scott Lindfield, General Manager at Salisbury Manor

Gracewell of Salisbury appreciates that moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased your parents have settled in well.


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Review from Patricia W (Daughter of Resident) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had been deteriorating quite rapidly since reaching 90 and having been independent for many years was extremely apprehensive regarding residential care. After contracting Covid in November and being hospitalised, Mum was quite clearly struggling to try to cope after returning home and felt extremely
lonely and more ready to try respite care in a residential home. My sister and I visited Gracewell Salisbury in September 20 together with a number of other care homes and both felt that Gracewell ticked all the boxes to meet Mum's needs. It has been a big step, not just for Mum but for us as well, and the support we received from the lady who deals with Admissions was a huge help in making the process less stressful. Since Mum has been at Gracewell we have found all the staff we have dealt with extremely helpful and supportive and nothing seems too much trouble. Pod visiting has been a big help along with being able to arrange FaceTime appointments which have been great.

Reply from Scott Lindfield, General Manager at Salisbury Manor

Thank you for your kind words. We believe we have a fantastic team here at Gracewell of Salisbury and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.


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Review from J H (Wife of Resident) published on 23 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and our two children are very happy with the excellent care my husband has received since he arrived at Gracewell.
In giving my opinion, it must be appreciated that for nearly 4 1/2 months I was unable to visit my husband due to Covid restrictions.

Reply from Scott Lindfield, General Manager at Salisbury Manor

Here at Gracewell of Salisbury, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.


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Review from Tom E (Husband of Resident) published on 16 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very calm environment and found my wife in a very happy mood on each visit. Helped during meal times and was not rushed but allowed to eat at her own pace. Cheerful and helpful staff.

Reply from Claire Lousteau, General Manager at Salisbury Manor

Our dining team will be thrilled with your lovely comments. Here at Gracewell of Salisbury, we cater to each resident based on preferences and dietary requirements. Hearing this positive feedback is greatly appreciated by everyone in the home.


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Review from Christine B (Daughter of Resident) published on 11 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father, aged 94, came to Gracewell of Salisbury on 27th February 2020, with severe dementia, as he was unable to stay at home despite having a 24hr live-in carer. As a family, we had to find a residential home for Dad very quickly. The admission was organised in such a professional manner, efficient
and caring.
We have been overwhelmed by the understanding, compassion and practical care shown to Dad and the family. I cannot fault the care given to us all. The welcome Dad received was so special, and he settled straight away. He has been at Gracewell one week now, and it has all gone so smoothly. Every member of staff really cares. I genuinely feel this very high standard of care will continue for my dad and us.
Thank you for being such a professional, caring team.
I highly recommend Gracewell of Salisbury. It is exceptional.

Reply from Claire Lousteau, General Manager at Salisbury Manor

At Gracewell of Salisbury, our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team we strive to achieve a sociable and comfortable community our residents can call home. We are so happy to see the improvements made by your father.


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Review from R B (Friend of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We needed a safe refuge for our friend very quickly. After visiting half a dozen homes in the area, we decided that Gracewell was the most appropriate in terms of facilities, comfort and care. To date, we have not been disappointed.

Reply from Claire Lousteau, General Manager at Salisbury Manor

We are thrilled with your positive experience and are so glad your friend has settled in so well to Gracewell of Salisbury. We take great pride in delivering high quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.


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Review from W H (Resident) published on 13 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a notably elegant place to call home. Not the distant kind of elegance, though; even the very stylish interior decor has features to raise a smile. We have a well-dressed lounge so right for respectable lounging, and there's a courtyard with space for parties and appletrees. Clearly, senior
management is setting the tone of benevolent efficiency and doing it with a charm. The home carers for many people with many problems they give time and thought and attention for particular concerns; this is impressive. While standards of personal care can fluctuate occasionally, you know you are in good hands. Cheerful carers will show remarkable anticipation of their needs and serious attention to them, despite schedules. At meals, we have varied menus and good well-balanced food, with an amenable approach to differing tastes and dietary needs. For fun, we have an imaginative and energetic activities coordinator offering events in the lounge and excursions beyond the building. The visiting library; soon knows your tastes and keeps them supplied. Behind the scenes, you glimpse the computerised monitoring of our wellbeing. Staff contribute to our care plans which are updated regularly.

Reply from Claire Lousteau, General Manager at Salisbury Manor

We are thrilled with your positive experience and are so glad you have settled in so well to Gracewell of Salisbury. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.


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Review from Sally (Daughter of Resident) published on 13 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Gracewell is great. The decor is very smart, the rooms stylish and very comfortable and the staff friendly, efficient and very accommodating. My mother has stayed there as a respite care resident twice now and it is the only place she was prepared to go to again.

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Review from J R (Daughter of Resident) published on 18 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum always said she would never go into a home. I don't know how long she will be here but she is waiting for a hip replacement since the end of July 2019. It is like a 5-star hotel. The food is excellent, nothing is too much for any of the staff. There are lots of activities going on daily so residents
are kept busy. They have regular food and snacks. Outings are organised too. It is such a lovely place. I'm booking in but I am only 61!

Reply from Claire Lousteau, General Manager at Salisbury Manor

Thank you for taking the time to share your experience of Gracewell of Salisbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Review from Jan F (Wife of Resident) published on 29 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with the overall care given to my husband. The staff are well trained, kind, understanding and compassionate. The atmosphere is friendly and welcoming.

Reply from Claire Lousteau, General Manager at Salisbury Manor

Thank you for taking the time to share your experience of Gracewell of Salisbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Review from Sarah A (Daughter of Resident) published on 3 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It was a heartbreaking decision to put our Dad into a nursing home but Gracewell have made the transition for my Dad so easy, as he really didn’t want to leave his home. All the team are friendly and approachable and he is treated with respect. All requests are answered efficiently. Families made to
feel very welcome when visiting. Would highly recommend Gracewell.

Reply from Marketing, Marketing at Salisbury Manor

Thank you for taking the time to share your experience of Gracewell of Salisbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Salisbury Team


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Review from Claire B (Daughter of Resident) published on 14 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and Dad both came to Gracewell at the same time suffering from dementia. We were worried about how they would settle into their new home, but they quickly adjusted. They are both enjoying the daily activities, good food and loving care from all the staff. The staff have gone out of their way to
ensure that Mum and Dad have time together, even bringing them a hot chocolate to enjoy with the evening news after supper. The carers/nurses always speak to us and keep us updated on how Mum and Dad are and what they've been doing. Everything we have asked for has never been too much trouble and this provides Mum and Dad with the care and comfort we would wish for them. We are pleased to know that they are safe and well cared for.

Reply from Marketing, Marketing at Salisbury Manor

Thank you for taking the time to share your experience of Gracewell of Salisbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Salisbury Team


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Review from A D (Wife of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment my husband was admitted to Gracewell of Salisbury in October 2018, I felt enveloped in warmth, comfort and support. I cannot express how lovely and compassionate each and every member of staff is. Nothing is too much trouble and everyone does everything they can to help. I am extremely
grateful to all the staff across the whole of Gracewell of Salisbury for that patience, kindness, support, compassion, wonderful humour and laughs that my husband and I love. I wouldn't want him anywhere else. Thank you, thank you, thank you.

Reply from Marketing, Marketing at Salisbury Manor

Thank you for taking the time to share your experience of Gracewell of Salisbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Salisbury Team


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Review from Patricia M (Daughter of Resident) published on 17 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was made to feel very welcome with respect for his privacy and individual needs dealt with in an understanding and compassionate way. The admission process was made easy and stress free for Dad who was obviously having to come to terms with this life-changing event. The staff have been polite, caring
and seem happy to deal with the smallest of issues. We are very pleased with the service you provide. Thank you.

Reply from Marketing, Marketing at Salisbury Manor

Thank you for taking the time to share your experience of Gracewell of Salisbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Salisbury Team


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Review from B B (Husband of Resident) published on 12 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent in every way.

Reply from Marketing, Marketing at Salisbury Manor

Thank you for taking the time to share your experience of Gracewell of Salisbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Salisbury Team.


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Review from Harmony A (Niece of Resident) published on 21 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Gracewell Salisbury have been so welcoming and helpful. Nothing has been too much trouble.

Reply from Marketing, Marketing at Salisbury Manor

Thank you for taking the time to share your experience of Gracewell of Salisbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


The Gracewell of Salisbury Team


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Review from Caroline P (Daughter of Resident) published on 3 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother transferred to Gracewell, Salisbury from another care home (different company) several miles away where she had been a resident for three and a half years.


At 94 and suffering from Dementia, it was with some trepidation that we made the decision to move her but in all ways possible the

move has been a great success. The staff at Gracewell's Salisbury home are, without exception, as caring and kind as you could hope for - and plentiful. If my mother needs assistance, she is attended to immediately and her medical and day to day requirements are constantly monitored by the nursing staff. Gracewell's carers are patient, considerate and always so welcoming - there is a lovely air of cheerfulness about the place. My mother is happy and content and very well cared for we are all so glad that she made the move.

Reply from Marketing, Marketing at Salisbury Manor

Thank you for taking the time to share your experience of Gracewell of Salisbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families' lives.
The Gracewell of Salisbury Team


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Review from P T (Wife of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find all of the staff very helpful and caring towards the residents. My husband has improved in many ways since arriving at the home and he seems to be very happy.

Reply from Marketing, Marketing at Salisbury Manor

Thank you for taking the time to share your experience of Gracewell of Salisbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Salisbury Team


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Review from Jaki J (Daughter of Resident) published on 22 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent a year in another “high end” nursing home before moving to Gracewell. Since the move, her condition and demeanour have improved considerably. We are delighted with how she has settled in and the care she is receiving. The food is very good, the activities are plenty, varied and appropriate
and all the staff take time to meet Mums needs. We feel confident now that she is getting the level of care she is paying for.

Reply from Marketing, Marketing at Salisbury Manor

Thank you for taking the time to share your experience of Gracewell of Salisbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Salisbury Team


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Current Review Score: 9.9 (9.851)

Overview of Review Score

The Review Score of 9.9 (9.851) out of 10 for Salisbury Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.851 for Salisbury Manor is calculated as follows: ( (268 Excellents x 5) + (17 Goods x 4) + (7 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 296 Ratings = 4.851

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Salisbury Manor is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (87)

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Meet the Team (1)

Skye

Skye Williams

Job Title: General Manager

I studied Adult Nursing at Bournemouth University and joined Salisbury Manor as a registered nurse before progressing to become Home Manager.


There’s plenty that keeps me busy in my role. I love supporting the residents and listening to their stories, doing admin, liaising with the team and ensuring they have everything they need to deliver the best care. I’m very proud of the team here at Salisbury Manor. Each colleague works with compassion and love for the residents.


Mealtimes are the best times of the day here at our Salisbury care home. Residents are socialising and enjoying the delicious food served by our talented catering team. It’s lovely to see the smiles and interactions between residents and the team at these times.


My husband is in the army, so, outside of work, family time is very precious as he’s often away on duties. I also enjoy reading and getting lost in a book.