This is a wonderful place to live. I am lucky to be living here. A big thank you to everyone.
Maureen S (Resident)
the attention to her physical care is top-notch. The staff are friendly, professional and caring
Jules N (Daughter of Resident)
The care my husband has been given is wonderfuland it is a pleasure to see him so happy
J G (Wife of Resident)
A number of extra treats and services that are not covered by the weekly fee are also provided at Foxburrow Grange. These include: professional hairdressing, magazines and newspapers for personal reading, personal purchases such as fresh flowers for individual’s rooms, stationery, confectionery, alcoholic beverages, particular snacks; toiletries; clothing, shoes and slippers; dry cleaning and the installation of private telephone line, internet or cable TV connections.
In the absence of free provision by the NHS, the following may also be provided, but shall be charged in addition to the weekly fee: chiropody; occupational therapy; opticians; dentistry; physiotherapy, other privately arranged healthcare and being accompanied to any planned medical appointments. The Home Manager will notify you if charges do not apply for any reason.
Visitors to a nursing home can provide numerous benefits to residents, both emotionally and socially. Here are some of the key benefits:
1. Emotional Well-Being
2. Mental Stimulation
3. Sense of Purpose
4. Physical Health
5. Reduced Stress and Anxiety
6. Better Quality of Life
7. Family Involvement and Communication
8. Increased Social Engagement
Free parking for visitors
Foxburrow Grange Care Home has a Review Score of 9.0 (9.040) out of 10, based on 8 reviews in the last 2 years. Over all time Foxburrow Grange Care Home has 48 reviews.
Review from Paula G (Daughter of Resident) published on 24 March 2025
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Staff keep me informed through the App and call if there is something more serious. They always welcome me when I arrive- both in the unit and reception. Staff are clearly concerned for her ongoing welfare and personal wishes whatever they may be at the time. They apply principles of best wishes as necessary. As a result mum does feel loved and I am happy that she is in a secure and caring environment. Our family views are endorsed by mum's latest LA Deprivation of Liberty and BIA reports.
Reply from Michael Parris, Director of Nursing and Older Peoples Services at Foxburrow Grange Care Home
Thank you for taking the time to leave us such a lovely review which I have shared with our team on Hedgehog. Kind regards
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Review from Richard G (Son of Resident) published on 13 January 2025
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Reply from Michael Parris, Acting Director of Nursing and Older Peoples Services at Foxburrow Grange Care Home
Thank you so much for taking the time to leave us such a lovely review which I will share with the team.
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Review from S P (Daughter of Resident) published on 18 November 2024
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Reply from Naomi Bender, Deputy Home Manager at Foxburrow Grange Care Home
Thank you for your feedback, we always strive to be responsive and supportive
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Review from Sonia G (Wife of Resident) published on 23 September 2024
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Reply from Naomi Bender, Deputy Home Manager at Foxburrow Grange Care Home
Thank you for your kind words Sonia, I will ensure that this is passed onto our care, kitchen and domestic teams.
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Review from Gina T (Daughter of Resident) published on 27 August 2024
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Reply from Naomi Bender, Deputy Home Manager at Foxburrow Grange Care Home
Thank you for your feedback, I will pass your feedback onto our teams.
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Review from M W (Daughter of Resident) published on 12 July 2024
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I count myself very lucky that I have had so much support from Foxburrow - laundry when she was hiding and stealing clothes, maintenance when she was flushing everything down the toilet, all when she was constantly escaping, all with her challenging behaviour. The nurses with medication and the night shift with mum's antics. The support I have had is outstanding and every time I see another story from it reminds me how lucky I am. It's hard to convey to everyone how much they are all appreciated so please pass on my thanks. Don't go on CQC reports alone - Please go and view the home and meet the teams.
Reply from Abhilash Gopi, Home Manager at Foxburrow Grange Care Home
Thank you for your valuable feedback and support, we will continue to provide the best for our service users. We will pass this feedback on to the staff who look after your mum and I am sure they will be very pleased.
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Review from Maureen C (Wife of Resident) published on 30 January 2024
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Reply from Lola Richards, Home Manager at Foxburrow Grange Care Home
Thank you for your kind words. We are pleased that our carers support you when you are having a difficult time. We are always here to listen.
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Review from G D (Wife of Resident) published on 21 July 2023
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Reply from Lola Richards, Home Manager at Foxburrow Grange Care Home
Thank you so much for your kind words. We are so pleased that your husband has settled in quickly and is enjoying the activities, he certainly likes to dance.
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Review from M W (Wife of Resident) published on 16 February 2023
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Reply from Lola Richards, Home Manager at Foxburrow Grange Care Home
Many thanks for your very kind words. We are pleased that you are happy with the care and attention the team here provide.
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Review from Jeanne L (Wife of Resident) published on 18 October 2022
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Reply from Lola Richards, Home Manager at Foxburrow Grange Care Home
Many thanks for your lovely comments. As a team, we try to make every day a great day for your loved ones and you. We will pass your comments to our chef.
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Review from Elaine B (Daughter of Resident) published on 29 March 2022
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Communication has been good and whenever there have been any queries or questions on our part, the response has been quick and efficient. So thank you to the Foxburrow staff for everything you do!
Reply from Lola Richards, Home Manager at Foxburrow Grange Care Home
Thank you for your review.
We are so pleased that you choose Foxburrow Grange for your mum and that she is enjoying the many activities that our Well-being Co-ordinator and staff on the wings support with.
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Review from Jules N (Daughter of Resident) published on 28 March 2022
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Our Mother has adjusted very well, she participates in many activities and the attention to her physical care is top-notch. The staff are friendly, professional and caring.
I live far away, so don't get to visit yet I feel that our mother is well looked after and the staff are super responsive to any needs we may have. A fabulous place for Mum to be.
Reply from Lola Richards, Home Manager at Foxburrow Grange Care Home
Many thanks for your lovely review.
We are so pleased that you choose Foxburrow Grange and that your mum has settled in well. We try to be as responsive as possible to any individual's needs and always put our residents first, also ensuring that we promote as much independence as possible and involve families in any decisions that are made.
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Review from Denise F (Friend of Resident) published on 13 September 2021
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Reply from Lola Richards, Home Manager at Foxburrow Grange Care Home
Thank you for your review. I am glad you enjoy your visits to visit your friend. As a team at Foxburrow Grange, we try to enable our residents to enjoy time with their families and friends.
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Review from R D (Daughter of Resident) published on 1 September 2021
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Reply from Lola Richards, Home Manager at Foxburrow Grange Care Home
Thank you for your kind words, I am so pleased that your dad's time here was positive and that you were always welcomed by the staff, your dad was loved by all the team and is truly missed.
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Review from J G (Wife of Resident) published on 21 July 2021
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Reply from Lola Richards, Home Manager at Foxburrow Grange Care Home
Thank you very much for your kind words about the care your husband has received at Foxburrow Grange. It is wonderful for our carers to receive recognition for the quality care they provide to our client's on an ongoing basis. I will pass your comments to the teams and thank you once again for taking the time to write such a lovely review of Foxburrow Grange.
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Review from Ron P (Power of Attorney of Resident) published on 2 July 2020
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Reply from Mary Milner, Administration Officer at Foxburrow Grange Care Home
Dear Ron,
Thank you for your lovely review of our home. We are truly grateful that you found the time to feedback, and we are grateful for your comments and ratings.
It is a joy to have your cousin with us, and staff go out of their way to ensure that her needs are attended upon and that she is comfortable and safe at all times.
It means a great deal when we have such a positive review of our home submitted, and I will pass on your review to the staff on the wing.
Once again, thank you for taking the time to review Foxburrow Grange, and if there is anything you need, please do not hesitate to get in touch with us.
Kind regards,
Mary Milner
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Review from Maureen S (Resident) published on 24 June 2020
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Reply from Mary Milner, Administration Officer at Foxburrow Grange Care Home
How lovely to receive your wonderful feedback. Thank you for taking the time to do this.
It is thanks to people like you that we can bring about positive change based on the feedback we receive, so we are truly grateful to you for providing these comments.
If there is anything you require now, or in the future, please do not hesitate to ask. We are always happy to help you with anything you need.
Thanks once again for the lovely feedback, and for taking time out of your day to review Foxburrow Grange.
Kind regards.
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Review from P H (Resident) published on 24 June 2020
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Reply from Mary Milner, Administration Officer at Foxburrow Grange Care Home
Thank you so much for taking the time to feedback regarding your experience at Foxburrow Grange. Your comments help us to manage the service going forward, and we always make changes based on feedback received.
It has been a pleasure for all staff at Foxburrow to have you stay with us, and if there is anything you require now or in the future, be sure to ask - your wish is our command!
Thank you once again for taking time out of your day to review the service.
Regards.
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Review from S R (Wife of Resident) published on 5 June 2020
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Reply from Mary Milner, Administration Officer at Foxburrow Grange Care Home
Thank you so much for your comments. We had a few birthdays that week, and our chef did a grill outside for both residents and staff by way of a treat for residents and a thank you for the staff. Food was delivered to the wings for everyone to enjoy and the atmosphere was wonderful - a socially distanced celebration for all!
It is great to hear that your husband has enjoyed his time with us so much that he will now be staying on with us. It is our pleasure to keep him here with us at Foxburrow Grange, and we will do everything possible to keep him entertained and keep you in the loop with regard to any updates we may have.
Your comments mean a great deal to us and thank you so much for taking the time to review our services. Kind regards.
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Review from Tamasin (Daughter of Resident) published on 15 May 2020
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Reply from Mary Milner, Administration Officer at Foxburrow Grange Care Home
Thank you very much for your kind words about the staff at Foxburrow Grange. It is wonderful for our carers to receive recognition for the quality care they provide to our client's on an ongoing basis.
I will pass your comments to the teams and thank you once again for taking the time to write such a lovely review of Foxburrow Grange.
Hope to see you soon once everything has returned back to normal.
Kind regards,
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The Review Score of 9.0 (9.040) out of 10 for Foxburrow Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 8 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.4 out of 5 from 8 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.660 for Foxburrow Grange Care Home is calculated as follows: ( (64 Excellents x 5) + (28 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 94 Ratings = 4.66
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.38 Points relating to the number of positive Reviews for Foxburrow Grange Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8. 8 Positive Reviews ÷ 13.8 = 0.58
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 27 Feb 2024
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Job Title: Director of Nursing & Older Peoples Services
Joined: 2024
Job Title: Clinical Deputy Manager
Joined: 2024
Job Title: Care Practice Manager
Joined: 2024
Job Title: Residential Unit Lead
Joined: 2023
Job Title: Clinical Lead
Joined: 2023
Job Title: Head Housekeeper
Joined: 2016
Job Title: Wellbeing Coordinator
Joined: 2021
Job Title: Head Chef
Joined: 2015
Job Title: Senior Maintenance Operative
Joined: 2021