Review from A B (Daughter of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience

My mother moved into Foxburrow after coming out of the hospital. I was told by the hospital; my mother was on end-of-life. I know my Mum's health is now deteriorating. However, the home continues to deliver the best care possible in every way. If I could describe in a few words it would be, the staff

that look after my mum are amazing, and thank you, for everything they continue to do.

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Review from E L (Husband of Resident) published on 6 February 2020
Submitted via Postal Card • Report

Overall Experience

I have been a full-time carer for my darling wife for the past 2 years. We have been married since 1953 and celebrated our diamond wedding on 17th October 2019. She suffers from mixed dementia and since I have been diagnosed with incurable cancer I found it impossible to continue in my caring role.

In December she spent a week in the hospital and on discharge was placed in this home initially for a 12-week enablement placement. I was extremely upset and felt most guilty but now know I made the right choice. The entire home is a credit to all the staff who carry out their duties with calmness, always attentive to the needs of residents but not intrusive. Visitors are always made to feel welcome at any time. The food is excellent and always prepared for the individual's needs. Activities and entertainment super. This home is a gem and if needs be my wife will stay on.

Reply from Mary Milner, Administration Officer at Foxburrow Grange Care Home

Hi E L,
Thank you for taking the time to feedback to us. We are very grateful for your review as this helps us to evaluate our service.
Foxburrow Grange pride themselves in providing excellent care, and I can see that you are very happy with the care provided for your wife at this time, which is excellent news.
Thank you once again for your kind words, and we look forward to seeing you again soon.
Kind regards,
Mary

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Review from A M (Respite Resident) published on 24 January 2020
Submitted via Postal Card • Report

Overall Experience

I found the majority of staff extremely helpful, the food good.
However, I felt let down with the medication.
On two occasions, I missing one tablet due to the fact they were not ordered and once had to obtain prescriptions from my own surgery.

Reply from Mary Milner, Administration Officer at Foxburrow Grange Care Home

Dear Ann, thank you for taking the time to review your experience at Foxburrow Grange. We value all feedback received from our clients, and I will ensure that our management team are made aware of your comments. It was a pleasure having you stay at our home, and thank you once again for your honest assessment. Kind regards, Mary Milner.

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Review from Wendy F (Niece of Resident) published on 17 January 2020
Submitted via Postal Card • Report

Overall Experience

The building is purpose-built, spacious, airy and welcoming. The staff were all friendly and helpful and always went out of their way to help, whatever the situation. The food was excellent and available at any time. Residents could have their food cooked for them or were able to use the kitchen facilities

themselves. One small downside - laundry often went missing, occasionally for a few weeks at a time.

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Review from T W (Son of Resident) published on 16 December 2019
Submitted via Postal Card • Report

Overall Experience

The standard of care is good with helpful and friendly staff. The environment is clean and well maintained and the rooms are spacious. The nursing care is effective when required. GP support is available locally but sometimes slow. Access to residents for family members is good at all times.

Reply from Mary Milner, Administration Officer at Foxburrow Grange Care Home

Thank you for taking the time to review our service at Foxburrow Grange. We do all we can to ensure an efficient and streamlined service for our residents, and we do our best to expedite things when we deal with other providers, such as GP surgeries.
We pride ourselves on our care standards and treat everyone with dignity and respect, so thank you for highlighting these key points as being what you think we do best. We will also look at ways we can improve in the areas you have highlighted, so thank you for your honest feedback at review.
I look forward to seeing you at Foxburrow Grange shortly and thank you once again for reviewing our service.

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Review from Kali M (Son of Resident) assisted by family/friend published on 4 December 2019
Submitted via Postal Card • Report

Overall Experience

Overall it has been a nice experience for myself living here and the services at Foxburrow Grange have been good. Some staff are excellent while others could do more to provide a better service.

Reply from Mary Milner, Administration Officer at Foxburrow Grange Care Home

Thank you for your response, which is really useful for us in terms of addressing what is happening within our service. If at any time you feel you would like to discuss any element of your review more thoroughly, please see the wing manager or home manager who will be happy to help. Once again, I would like to thank you for taking the time to review Foxburrow Grange, and we look forward to seeing you here again shortly. Kind regards, Mary Milner.

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Review from Lai S (Next of Kin) published on 29 October 2019
Submitted via Postal Card • Report

Overall Experience

Staff are always, friendly, happy, helpful to the resident and myself when I visit.

Reply from Mary Milner, Administration Officer at Foxburrow Grange Care Home

Dear Lai, Thank you for taking the time to review Foxburrow Grange. We pride ourselves on our welcome to all visitors and aim high when it comes to being friendly and promoting a positive and happy home for our residents and visitors to enjoy. Your kind words mean a great deal to us, and we value your comments and feedback as it helps us to work out if there are any areas we need to give more attention to. The high scores you have entered for the home reflect the effort that staff are putting in to ensure that our home is happy, friendly and welcoming for all, so I will be sure to feedback to all staff with this news. Thanks once again for taking the time to evaluate Foxburrow Grange, and I look forward to seeing you soon. Kind regards, Mary Milner.

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Review from J S (Regular Volunteer) published on 17 October 2019
Submitted via Postal Card • Report

Overall Experience

I visited Foxburrows on a volunteering day with my company and I was overwhelmed by the comfortable environment, beautiful grounds and friendly staff.
The residents were all very happy and looked comfortable in their surroundings. I would be very happy to recommend the services to family and friends.
Lovely

environment, food and facilities.

Reply from Mary Milner, Administration Officer at Foxburrow Grange Care Home

Hi James, how lovely to hear about your recent experience at Foxburrow Grange. We work very hard to ensure that all our residents and staff are happy and enjoy their time at the home, which radiates outwards when volunteers like yourself come to visit.
We truly appreciate your kind words and thank you for taking the time to review our home, as we need feedback like this to let us know how we are performing or if there is anything we need to change.
I am thrilled that you enjoyed volunteering here recently, and hope to see you here again soon.
Thanks again.

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Review from D S (Daughter of Resident) published on 8 October 2019
Submitted via Postal Card • Report

Overall Experience

Foxburrow Grange is a modern, fresh nursing home who constantly strive to enhance the residents stays. The staff are so welcoming, happy and its a home from home. The activities are so varied and well thought out to cater for everyone's needs, and the team do a grand job. The home has a warm feeling

about it and you leave knowing your loved one is safe and well looked after.

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Review from J C (Cousin of Resident) published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience

Very pleased with the care given. Very pleasant atmosphere with happy staff who are extremely helpful.

Reply from Mary Milner, Administration Officer at Foxburrow Grange Care Home

Dear John, thank you for taking the time to write this review. Your feedback is very valuable to us. We pride ourselves on the standard of care provided and we feel it is of utmost importance to retain a pleasant and welcoming environment for our residents as Foxburrow Grange is their home, and our staff acknowledge and respect this. Our staff are always happy and cheerful and go the extra mile to help residents, so thank you for acknowledging this. It is greatly appreciated.

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Review from Bernadette B (Daughter of Resident) published on 16 September 2019
Submitted via Website • Report

Overall Experience

My Mother has been here for 6 months and I'm extremely pleased with it. Wing staff are so caring and look happy to be doing the job they are designated to do. My Mother's needs are complex but carers and nurses deal with everything wonderfully. I visit my Mother regularly and frequently at differing

times so feel I have a good grasp of Foxburrow Grange's care/work ethos. There's never a bad odour in the place, which speaks volumes as to how important hygiene is to the home alongside the wonderful sensitive care. Activities are interactive for residents and music events are incredibly entertaining a real feel-good factor. Due to staff relocation, retirement etc, there have been some changes recently, but these seem to have gone very smoothly and some more innovative ideas are appearing, including a revamped hair salon, which all sound excellent. My Mother still has the same medical issues but it is a relief to see that they are dealt with so well and she is happy and settled. Superb.

Reply from Joy Hilario, Home manager at Foxburrow Grange Care Home

Thank you so much for your review of Foxburrow Grange. Your kind words will be passed on to our Wing staff who work so hard to ensure all of our residents feel at home.
We aim to provide the highest standards of care in our home to ensure a happy and safe environment for our residents, and it is very nice to receive such a wonderful compliment about the service we provide.
Your positive comment certainly makes a meaningful difference to all of us at Foxburrow.

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Review from Sharon S (Daughter of Resident) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience

Our mum has settled very well in the unit. It is much better when you get regular staff which seems to be happening. Friendly and understanding, all her needs seem to be met. If we have issues we just say and they try to endeavour to our request.

Reply from Anne Cooper, Director of Operations at Foxburrow Grange Care Home

Thank you for taking the time to give feedback. Your views are important to us and we totally agree that consistency of staff is fundamental to good care delivery.

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Review from Suzanne W (Daughter of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience

I find Foxburrow Grange a very happy and relaxing place for my mother to live, and for me to visit. Everyone goes out of their way to provide an excellent service. I feel confident leaving my mother at the end of a visit knowing she will be well looked after until I visit again.

Reply from Becky Pinnock, Home Manager at Foxburrow Grange Care Home

Thank you for your lovely review.

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Review from Gillian S (Resident) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience

Care staff are exemplary. Nothing is too much for them to do for you. The Grange is excellent in every way, more like a hotel than a nursing home.

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Review from Graham S (Husband of Resident) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience

Foxburrow Grange Care Home is well positioned within the borough of Colchester. There is generally sufficient parking. Security is good, key codes being changed on a regular. Access to residents is available 24/7 without prior arrangements. The residents are well cared for by both care and nursing staff.

Cleaning is good, both household and laundry facilities. Food is good and plentiful. Residents are helped with feeding as necessary by care staff.

Reply from Becky Pinnock, Home Manager at Foxburrow Grange Care Home

Thank's for your lovely review. We strive to do our best for our residents.

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Review from Carol T (Regular Volunteer) published on 26 January 2018
Submitted via Website • Report

Overall Experience

I have been a volunteer at Foxburrow Grange for a year now. My very first time I entered Foxburrow, I was welcomed by the entertainment organiser and she made me so welcome. The staff on reception were welcoming, as were all the careers and staff that I have had the pleasure to meet. The care home itself

is clean and spacious lovely views. Thank you all for making me welcome.

Reply from Rana Kolivand, Customer Services Manager at Foxburrow Grange Care Home

Thank you for your lovely review. We value our volunteers so much and cannot thank you enough for all of the work you do to help Foxburrow Grange be a fabulous place for residents to live. Thank you!

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Review from Howard M (Son of Resident) published on 11 December 2017
Submitted via Website • Report

Overall Experience

Moved my father, 97 years old to this home at the end of September this year. At first he was upset, as being very set in his ways it was difficult for him to accept a new routine, staff and venue and he did prove something of a problem. The staff however could not have been nicer, patient or more caring

and he is now very happy with both the home, food and staff and has started joining in various activities something he never did in his previous home. We are very relieved that he is now happy and settled and being well cared for.

Reply from Rana Kolivand, Customer Services Manager at Foxburrow Grange Care Home

Thank you so much for your comments. It is a pleasure working with yourself and your Dad and we have very much enjoyed being a part of bringing him out of his shell and making sure he enjoys his time with us. Thank you.

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Review from John F (Brother-in-law of Resident) published on 27 September 2017
Submitted via Website • Report

Overall Experience

My sister-in-law has been a resident at Foxburrow Grange for 10 months now and we continue to be impressed with the very high level of care she receives together with the quality of the food and accommodation. Having visited many other homes in the area this was by far our top choice. Recently staff,

on their day off, took my sister-in-law out for lunch in her wheelchair. We have been trying so hard to get her to do this as it was something she so enjoyed. We have taken her out since and are doing so again this week for her birthday, joined by friends.

She has become far more talkative, outward going, responsive and in a far better frame of mind as a result of this act of care and kindness.

The home is benefiting from a new forward-thinking manager and we have been very encouraged already by the way she is taking things forward.

My wife and I have no hesitation in thoroughly recommending Foxburrow Grange.

Reply from Rana Kolivand, Customer Services Manager at Foxburrow Grange Care Home

Thank you so very much for your comments. Our staff are vital to the success of the home and our resident's well-being is paramount. Comments like this make such a difference and we will do all we can to ensure that increasing the quality of life for all that reside at Foxburrow Grange is at the centre of all we do. Thank you

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Review from Hazel S (Friend of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience

Today I visited with my care dog Charlie and the summer Fete was taking place.
We spent a lovely afternoon with what I call "Foxburrow Community". Ages range from 18 months old to 93 years.
A wonderful afternoon with residents/staff/families and the Foxburrow Family.

Reply from Rana Kolivand, Customer Services Manager at Foxburrow Grange Care Home

Thank you for your comments. Our residents love it when Charlie visits and we thank you for bringing him to us and for your support at our events.

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Review from Mary O (Wife of Resident) published on 25 April 2017
Submitted via Website • Report

Overall Experience

Ever since I walked into Foxburrow Grange Nursing and Dementia Care Home I have been impressed by the ambience of the home and the helpfulness, courtesy & friendliness of everyone one from senior management through to housekeeping staff.

I feel that I am fully supported and am able to participate

in my husband's care as much as I wish whilst having the back-up of professionals at all times.

The resident's rooms are spacious and all have their own private facilities. As well as dining & lounge areas in each unit there are several quiet areas throughout the home where friends & relatives can sit with their loved ones. There is also pleasant accessible outside space and, for those able to be taken out, the beautiful area of Abbey Fields nearby.

Activities are many and varied from 'pat' dogs & jazz afternoons to coffee clubs & sing-a-longs and everyone is encouraged and helped to join in if they wish.

I truly believe that Foxburrow Grange provides my husband with the safety, security and care that he needs.

Reply from Rana Kolivand, Customer Services Manager at Foxburrow Grange Care Home

Thank you so very much for your comments. We really value all feedback that we receive. We will always strive to do the best for those that we support as it is something that we are passionate about. Your comments will be shared with staff and we cannot thank you enough for taking the time to let us know what you think

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