Norbury Court

Devon Road, Sheffield S4 7AJ
Submit a Review
8.6 81 Reviews
  • Norbury Court, Sheffield
Norbury Court, in Sheffield, looks to make sure that all clients and their loved ones benefit from a depth of experience and quality support, from a team that also takes pride in a compassionate service.

The provider's focus is on respecting dignity at all times, as well as supporting a healthy lifestyle. Long-term and temporary stays are both welcome, and the home can specialise in EMI Residential and EMI Nursing.

Trained professionals include residents in decision-making and are always keen to incorporate new methods that might be of benefit.

Show Norbury Court on the Map

Care Provided by Norbury Court

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lesley Smith (Home Manager)
  • Admission Criteria
    • NHS/LA/Private
    • Ages from 18 to 120
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2000
    • Last Refurbishment: 2025
    • Number of floors: 3

Funding & Fees Guide for Norbury Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,051 – £1,381
    • Self-Funded Residential Dementia Care £1,051 – £1,367
    • Self-Funded Nursing Care £1,381 – £1,381
    • Self-Funded Nursing Dementia Care £1,367 – £1,367
    • RESPITE Self-Funded Residential Care £1,051 – £1,381
    • RESPITE Self-Funded Residential Dementia Care £1,051 – £1,367
    • RESPITE Self-Funded Nursing Care £1,303 – £1,303
    • RESPITE Self-Funded Nursing Dementia Care £1,289 – £1,289

  • Fees may vary depending upon assessment.
  • (these prices are only a guideline, please contact Norbury Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at anytime. However, there are protected meal times and they ask that you do not visit during these times unless you are dining with your relative or supporting them with their meal.


  • Parking

  • Free on-site parking.


Norbury Court Reviews (81)

Total of 81, showing 1-20
8.6

Norbury Court has a Review Score of 8.6 (8.647) out of 10, based on 10 reviews in the last 2 years. Over all time Norbury Court has 81 reviews.

Overall Experience

  • 39
  • 37
  • 4
  • 0
  • 1

Date Published

81
0
2
10
71

Review from Jacqueline B (Daughter of Resident) published on 4 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to thank a new carer at Norbury Court for going above and beyond their duties towards my mum as a resident and taking the time to speak to me and my dad about Mum. It is really hard to leave especially when you have been married 66 years and can not care for your wife anymore. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah G (Daughter of Resident) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Do not use this care home under any circumstance! This home is badly run, it smells and was filthy when my mom was placed there after being sent from hospital. It was so bad I took her out after less than 24 hours, it was horrific! They wrote her room number on a pale yellow T-shirt on the back of it
to see her labelled was heart-breaking, even worse that it was on her back and everyone apart from her could see it! Manager never came back to me. I had to deal with head office and after many phone calls got an apology. This home is disgusting. Residents that were bed bound just left with the tv blaring out at them no interaction just heart-breaking to see.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A R (Wife of Resident) published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A need for more carers - the carers who are there are wonderful.

Reply from Keeley Kennedy, Manager at Norbury Court

Thank you for your kind feedback we will pass this on to the staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard T (Private Carer of Resident) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was able to take my client, who is immobile, to watch a football match by his favourite team thanks to the fantastic support of the staff, and senior care assistant in particular. I know this really meant a lot for my client and proved to be an exciting experience for him.
He even got to meet many
of the players afterwards, including the captain, who had their pictures taken with him. These will all go in his album for him to treasure.

Reply from Keeley Kennedy, Manager at Norbury Court

Thank you for taking the time to write this lovely review. It was heartwarming for my staff team to be able to arrange this for our resident. We will always endeavour to ensure all our residents can continue to do all their very favourite things including attending football matches. I will pass your comments on to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Wife of Resident) published on 26 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff were all very pleasant and kind, that includes cleaners and domestic staff. Lovely and sympathetic to me when I was upset because of my husband's condition. All are very understanding as his behaviour could be challenging.

Reply from Keeley Kennedy, Manager at Norbury Court

Thank you for taking the time to leave this lovely review. Your husband was a pleasure to care for and we enjoyed having him with us. I will pass on the message to the team and thank you again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S O (Daughter of Resident) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Norbury Court for about six weeks. She is looked after, always clean and I feel she is looked after. All the staff are friendly towards Mum and always stop by for a chat. I have found that no request is too much trouble for any of the staff. Everyone is willing to help in what must a
challenging environment. Everyone has a smile on their face which is wonderful. Happy that my mum is in Norbury Court.

Reply from Keeley Kennedy, Manager at Norbury Court

Thank you for your lovely review. Your mum is a pleasure to care for. I am so glad that you are happy with our service and staff team at Norbury Court.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nigel M (Son of Resident) published on 28 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were reluctant for Dad to go into a care home but we need not have worried. It took a while for him to settle but nothing was too much trouble in the assistance we received to make his room homely. The staff are amazing and work hard, the manager has been extremely helpful in meeting any requests
we make to ensure Dad is comfortable.

Reply from Keeley Kennedy, Manager at Norbury Court

Thank you so much for your lovely review Nigel. You know we are always more than happy to help in any way to make your dad comfortable and happy at Norbury Court. I will pass your feedback on to the team I am sure they will appreciate your lovely review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V S (Relative of Resident) published on 26 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have one complaint about Norbury Court: they do not always ring you regarding any incidents. I know he is not the only patient, but it means a lot to me. Apart from that, I have no qualms about Norbury Court. Thank you.

Reply from Keeley Kennedy, Manager at Norbury Court

Thank you very much for your review. We are working hard to ensure all our residents' families are informed of all incidents and this is now discussed at our daily meeting to ensure all incidents are relayed to families. Thank you again and please do not hesitate to come and see me if you need to discuss anything.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joan W (Sister of Resident) published on 16 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been with you for a few months now. He is settling in very well, the staff are all very caring and helpful. He can have a laugh and a joke with them. He has come on so well since being in your care. Thank you for looking after him in a lovely way.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D T (Son of Resident) published on 27 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has only been in the home since January and is coming on in leaps and bounds. Cannot praise the staff high enough this is certainly one home that I would recommend to family and friends. Staff are friendly and show the utmost respect for all residents.

Reply from Dean Jenkinson, Regional Operations Manager -Yorkshire and Humber at Norbury Court

Thank you for taking the time to review Norbury Court.
I will share your comments with the team.
Kind Regards
Regional Operations Manager


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael T (Brother of Resident) published on 17 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been in your care for a little over two months, he arrived in a very confused state but over this period I have seen a substantial improvement in both his health and welfare. This is of course due to the dedication and support of wonderful caring people. Thank you from the bottom of my
heart.

Reply from Keeley Kennedy, Manager at Norbury Court

Thank you so much for your lovely review Michael. It really is appreciated and your brother is an absolute pleasure to care for. We have a dedicated care team that ensures we give the best care possible.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J B (Son of Resident) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been with you now for a little under 6 months, while his memory is failing, his physical condition is improving with each visit. Your staff are amazing and a testament to the home and your residents.

Reply from Sharon Flood, Area Director at Norbury Court

Thank you for your positive feedback I will let the staff know.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L H (Granddaughter of Resident) published on 19 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home and staff. Look after my grandmother very well and always helpful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M C (Son of Resident) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was well looked after by caring and supporting staff. Sadly he passed away in June. The care he received during his final days was delivered with sincerity and dignity and the support they gave was excellent.

Reply from Sharon Flood, Area Director at Norbury Court

Firstly, I am sorry for your loss. Thank you for your positive feedback, it is very much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan T (Daughter of Resident) published on 6 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is so happy here they treat him with so much dignity. So happy for dad to be here.

Reply from Sharon Flood, Area Director at Norbury Court

Thank you for your positive feedback, it is much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E K (Daughter of Resident) published on 6 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with the care that is provided to my dad.

Reply from Sharon Flood, Area Director at Norbury Court

Thank you for your positive feedback, it is much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ernest G (Husband of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carehome runs well and everyone is friendly and helpful.

Reply from Sharon Flood, Area Director at Norbury Court

Thank you for your positive feedback, it is very much appreciated


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David T (Son of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has only been in the care home four months but mum seems very settled, well presented on visits and has put on a little weight, so is liking the food. Staff are friendly and professional and I have no complaints.

Reply from Sharon Flood, Area Director at Norbury Court

Thank you for your positive feedback, it is much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janet B (Wife of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff helpful and kind. The home is spotlessly clean. Nothing is too much trouble for the staff regarding residents and their family. I would recommend this home.

Reply from Sharon Flood, Regional Operations Manager at Norbury Court

Thank you for your positive feedback it is really appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Derek W (Son of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am greeted with great pleasantness. I am glad that my mum is being well looked after. The staff are always polite and are very friendly and welcoming. The receptionist is very friendly and lets me book to see my mum when I am going home which saves me having to ring up to make my next appointment.

Reply from Sharon Flood, Regional Operations Manager at Norbury Court

Thank you for your positive feedback, the staff will really appreciate it.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 8.6 (8.647)

Overview of Review Score

The Review Score of 8.6 (8.647) out of 10 for Norbury Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.180 for Norbury Court is calculated as follows: ( (59 Excellents x 5) + (37 Goods x 4) + (3 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 111 Ratings = 4.18

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.467 Points relating to the number of positive Reviews for Norbury Court is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 8 Positive Reviews ÷ 12 = 0.667

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jul 2024

Overall
Inadequate

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Inadequate

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

4 Bed Vacancies

posted 25 Feb 2025

We will have 4 newly refurbished ensuite bedrooms available in our dementia nursing and residential environment.


Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Norbury Court

What types of Care is Norbury Court registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Norbury Court provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Norbury Court have?

There are 60 Single Rooms.

What are the Facilities & Services at Norbury Court?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Norbury Court to the centre of Sheffield?

1.6 mile(s) as the crow flies, distance by road may be significantly further.