Norbury Court

Devon Road, Sheffield S4 7AJ
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8.6 81 Reviews
  • Norbury Court, Sheffield
Norbury Court, in Sheffield, looks to make sure that all clients and their loved ones benefit from a depth of experience and quality support, from a team that also takes pride in a compassionate service.

The provider's focus is on respecting dignity at all times, as well as supporting a healthy lifestyle. Long-term and temporary stays are both welcome, and the home can specialise in EMI Residential and EMI Nursing.

Trained professionals include residents in decision-making and are always keen to incorporate new methods that might be of benefit.

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Care Provided by Norbury Court

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lesley Smith (Home Manager)
  • Admission Criteria
    • NHS/LA/Private
    • Ages from 18 to 120
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2000
    • Last Refurbishment: 2025
    • Number of floors: 3

Funding & Fees Guide for Norbury Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,051 – £1,381
    • Self-Funded Residential Dementia Care £1,051 – £1,367
    • Self-Funded Nursing Care £1,381 – £1,381
    • Self-Funded Nursing Dementia Care £1,367 – £1,367
    • RESPITE Self-Funded Residential Care £1,051 – £1,381
    • RESPITE Self-Funded Residential Dementia Care £1,051 – £1,367
    • RESPITE Self-Funded Nursing Care £1,303 – £1,303
    • RESPITE Self-Funded Nursing Dementia Care £1,289 – £1,289

  • Fees may vary depending upon assessment.
  • (these prices are only a guideline, please contact Norbury Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at anytime. However, there are protected meal times and they ask that you do not visit during these times unless you are dining with your relative or supporting them with their meal.


  • Parking

  • Free on-site parking.


Norbury Court Reviews (81)

Total of 81, showing 21-40
8.6

Norbury Court has a Review Score of 8.6 (8.647) out of 10, based on 10 reviews in the last 2 years. Over all time Norbury Court has 81 reviews.

Overall Experience

  • 39
  • 37
  • 4
  • 0
  • 1

Date Published

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2
10
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Review from G M (Wife of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Kind carers.

Reply from Sharon Flood, Regional Operations Manager at Norbury Court

Thank you for your positive feedback; it is greatly appreciated.


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Review from Jill G (Daughter of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All Covid-18 restriction adhered to; swab test, temperature masks, gloves and aprons. Always clean and tidy. Staff very pleasant and welcoming.

Reply from Sharon Flood, Regional Operations Manager at Norbury Court

Thank you for your positive feedback; it is greatly appreciated.


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Review from J C (Daughter-in-law of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has only been a resident for three months, in that time, his care has been kind and supportive. Staff are approachable and friendly and will always find time to answer any question.

Reply from Sharon Flood, Regional Operations Manager at Norbury Court

Thank you for your positive feedback, this will be greatly appreciated by all staff.


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Review from Sharon E (Daughter of Resident) published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Obviously, with Covid restrictions, I can't comment on the inside, room or facilities but what I have seen is a happy clean environment. Any concerns I have, have been dealt with. They treat Mum with dignity and make her feel safe since the death of my dad who passed away in Norbury Court on the 4th
May.

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Review from John M (Son of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Norbury Court resident for over six years and has consistently received the highest standard of care. I have never had any cause for complaint.

Reply from Sharon Flood, Area Director at Norbury Court

Thank you for your positive feedback, it is greatly appreciated


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Review from D B (Friend of Resident) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Ths staff are very friendly and efficient. They listen to requests and act upon them promptly. They are very good at communicating the needs of the resident to the family members. The staff know the residents well, and good care is given. Norbury Court facilities are clean and well maintained as are
the residents. I have great confidence in the professionalism of the staff and management in these difficult times.

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Review from D W (Wife of Resident) published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had a wonderful experience with Norbury over the last months. I am so lucky I have been able to visit 80% of the time from August to the present date. There has always been safe areas for visiting in every way. It came as a shock that my husband became so bad with his dementia after another large
bleed on the brain, but he has been cared for with respect.

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Review from A C (Daughter of Resident) published on 8 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone involved with the running of the home is helpful, caring and friendly. Nothing is too much trouble for any of the staff and Norbury Court seems to be run very efficiently. Residents appear to be comfortable and happy. I am extremely impressed with every aspect of Norbury Court and would be
more than happy to recommend to others. A difficult time has been made very much easier! Thank you.

Reply from Sharon Flood, Regional Operations Manager at Norbury Court

Thank you for your kind words. It means a lot for our staff to know they are appreciated.


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Review from Karen L (Daughter of Resident) published on 25 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As always, compassionate care for my mum has been exceptional, especially as Mum caught the Covid-19 virus. Support and tender care for Mum helped her recover and as a family, we are extremely grateful to all the staff. Also, communication with our family at this time was wonderful as we were also dealing
with the bereavement of a beloved daughter.

Reply from Sharon Flood, Regional Operations Manager at Norbury Court

Thank you for your positive feedback it is really appreciated


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Review from E K (Son of Resident) published on 28 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff seem pleasant and friendly. Not really had a chance to look around myself due to Covid-19 safety precautions. No bad reports from dad.

Reply from Sharon Flood, Regional Operations Manager at Norbury Court

Thank you for your positive feedback. I will feedback to the staff at the home.


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Review from L D (Granddaughter of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always easy to locate and very friendly and helpful. My nan is always clean and presentable. The home itself is also always very clean and homely.

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Review from Karen (Daughter of Resident) published on 18 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is living at Norbury Court. She celebrates her 88th birthday on 21st February and on Saturday 15th February I travelled with my husband from our home in Wiltshire to visit and begin those celebrations. My sisters with their families were joining us along with my daughter and two granddaughters.
I telephoned in advance to book a private space and was promised the conservatory would be allocated for our use.
On arrival, we were met by the housekeeper who had kept her promise and gone above our expectations by providing a food table, balloons, banners and a trolley of refreshments for adults and children. We had a wonderful time. You can imagine the mess! But the housekeeping team said they would sort it which they did. Nothing was too much trouble. All done with smiles and humour. We truly appreciate all the efforts that were made to help us give our mum the birthday party we hoped for. Thank you to everyone. Brilliant job!

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Review from L P (Daughter-in-law of Resident) published on 29 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum appears well cared for but due to dementia she often forgets who we are, she keeps asking for her mother or she wants us to take her home to where her children are.

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Review from Sarah R (Niece of Resident) published on 16 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The room is bright, airy and clean. The bed looks comfy, safe and clean. The sheets are changed daily. My Uncle is happy, clean, well shaven and well dressed. The staff are kind, happy and very caring and this has made all the difference.

Reply from Sharon Flood, Regional Operations Manager at Norbury Court

Thank you for your positive feedback, it is greatly appreciated.


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Review from Ann R (Widow Widower) published on 1 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the staff at Norbury Court nursing home for looking after my late husband. They were very caring and supported him through thick and thin. Thank you all.

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Review from Paula H (Daughter of Resident) published on 5 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Very bright and cheery building, well maintained by the lovely handyman. The nurses I met in the 10 days mum was there seemed very supportive and approachable. Care staff are lacking in the skills needed for the job, especially the care part.

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Review from K E (Daughter of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad moved from another care home. Wow what a difference. Professional staff and management. Cleanliness is brilliant. The care staff are very helpful but remain professional. Dad always looks clean and has his own clothes on which to us as a family is important - it looks like my dad. His care is tailored
to him and he is a lot more responsive in the new home and he seems happier.

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Review from Samantha A (Daughter of Resident) published on 18 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall happy with the care given.
Staff are friendly and helpful and show interest in mum. Mum's mobility has decreased since moving to Norbury Court and I believe this is due to her not being walked regularly - as this requires 2 carers and is time-consuming.

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Review from P H (Sister of Resident) published on 13 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care very good.
Staff good.
Not been in long enough to assess.

Reply from Sharon Flood, Regional Operations Manager at Norbury Court

Thank you for your feedback.


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Review from Ronald M (Husband of Resident) published on 13 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found most staff very helpful, kind and patient with all residents.

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Current Review Score: 8.6 (8.647)

Overview of Review Score

The Review Score of 8.6 (8.647) out of 10 for Norbury Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.180 for Norbury Court is calculated as follows: ( (59 Excellents x 5) + (37 Goods x 4) + (3 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 111 Ratings = 4.18

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.467 Points relating to the number of positive Reviews for Norbury Court is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 8 Positive Reviews ÷ 12 = 0.667

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jul 2024

Overall
Inadequate

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Inadequate

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

4 Bed Vacancies

posted 25 Feb 2025

We will have 4 newly refurbished ensuite bedrooms available in our dementia nursing and residential environment.


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