Norbury Court

Devon Road, Sheffield S4 7AJ
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8.6 81 Reviews
  • Norbury Court, Sheffield
Norbury Court, in Sheffield, looks to make sure that all clients and their loved ones benefit from a depth of experience and quality support, from a team that also takes pride in a compassionate service.

The provider's focus is on respecting dignity at all times, as well as supporting a healthy lifestyle. Long-term and temporary stays are both welcome, and the home can specialise in EMI Residential and EMI Nursing.

Trained professionals include residents in decision-making and are always keen to incorporate new methods that might be of benefit.

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Care Provided by Norbury Court

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lesley Smith (Home Manager)
  • Admission Criteria
    • NHS/LA/Private
    • Ages from 18 to 120
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2000
    • Last Refurbishment: 2025
    • Number of floors: 3

Funding & Fees Guide for Norbury Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,051 – £1,381
    • Self-Funded Residential Dementia Care £1,051 – £1,367
    • Self-Funded Nursing Care £1,381 – £1,381
    • Self-Funded Nursing Dementia Care £1,367 – £1,367
    • RESPITE Self-Funded Residential Care £1,051 – £1,381
    • RESPITE Self-Funded Residential Dementia Care £1,051 – £1,367
    • RESPITE Self-Funded Nursing Care £1,303 – £1,303
    • RESPITE Self-Funded Nursing Dementia Care £1,289 – £1,289

  • Fees may vary depending upon assessment.
  • (these prices are only a guideline, please contact Norbury Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at anytime. However, there are protected meal times and they ask that you do not visit during these times unless you are dining with your relative or supporting them with their meal.


  • Parking

  • Free on-site parking.


Norbury Court Reviews (81)

Total of 81, showing 41-60
8.6

Norbury Court has a Review Score of 8.6 (8.647) out of 10, based on 10 reviews in the last 2 years. Over all time Norbury Court has 81 reviews.

Overall Experience

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  • 37
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Review from P P (Son of Resident) published on 13 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum receives good service from all staff members and we feel she is well looked after.

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Review from Ralph H (Husband of Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the care given and helpful staff.

Reply from Sharon Flood, Regional Operations Manager at Norbury Court

Thank you for your positive feedback.


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Review from Diane S (Niece of Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Some rooms could do with decorating. Some problems in 2018 but seem to be OK now.
Overall, seems to be very good care.

Reply from Sharon Flood, Regional Operations Manager at Norbury Court

Thank you for your feedback.


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Review from J D (Daughter of Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is well looked after. Staff are very friendly and helpful. Can visit any time and always feel welcome.

Reply from Sharon Flood, Regional Operations Manager at Norbury Court

Thank you for your positive feedback.


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Review from Kenneth D (Son of Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely nursing home.
My dad is getting all the help and support he needs and I couldn't wish for a nicer place for him to stay.

Reply from Sharon Flood, Regional Operations Manager at Norbury Court

Thank you for your positive feedback.


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Review from Shaun D (Son of Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is a wonderful place for my dad and the staff here are wonderful and very caring as well.

Reply from Sharon Flood, Regional Operations Manager at Norbury Court

Thank you for your positive feedback.


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Review from Peter P (Son of Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The care provided always seems good and they try to do their best at meal times. Sometimes think more staff needed on night duties.

Reply from Sharon Flood, Regional Operations Manager at Norbury Court

Thank you for your feedback.


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Review from S P (Daughter of Resident) published on 11 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only comment on my observations. Staff always very helpful and friendly.

Reply from Sharon Flood, Regional Operations Manager at Norbury Court

Thank you for your feedback it is lovely to read positive comments.


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Review from Debra G (Niece of Resident) published on 11 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Rooms could do with decorating. A few ups and downs in 2018 but seem to be a bit more settled with staff now.

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Review from Alan R (Husband of Resident) published on 11 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife was a resident for four years and during this time was treated with care and dignity. She has been cared for by the same doctor and nurse during this time and the continuity of care is very important. Residents have a very good activities programme and during my visits, I have seen that all
residents have been treated gently and with respect.

Reply from Sharon Flood, Regional Operations Manager at Norbury Court

Thank you for your feedback, it is lovely to read positive comments.


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Review from Sue D (Daughter of Resident) published on 5 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was only at Norbury Court for two weeks. In that time the staff really took the time to get to know her and treated her as an individual person. Everyone treated her with kindness and respect. She was really settled.

Reply from Sharon Flood, Regional Operations Manager at Norbury Court

Thank you for your feedback, it is very important to us to improve any way we can.


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Review from A H (Daughter of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Early days to have any strong views but clients are treated with dignity, allowed their personal space and the place is treated like a home.
The cake is very nice and homemade. There are always carers present but they are not too dominant. I have not observed the activities yet and have only seen the
home in the afternoons rather than experienced evening or bedtimes. There could be better communication re- medication but I saw the care plan today.
I think that the GP attached to the care home is very good, and ultimately it has worked out well with Mum's medication. The care home informs me if there is a problem and seem happy for me to phone and ask about her regularly. They seem to have coped well with Mum, although because of the advanced stage of her dementia she is not an easy person to engage.

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Review from D K (Son of Resident) published on 21 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nice well run care home, always been kept well-informed about mums medication changes and up to date care needs as needed. All the staff are very easy to get on with and that means in every department. I am pleased to say I don't think mum could get looked after anywhere else better. Thanks to everyone
at Norbury Court.

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Review from Yvonne A (Daughter of Resident) published on 21 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident in Norbury Court for 11 months now. She is on the ground floor. The care she receives is excellent the carers are very good in particular the senior carer she is very hard working and genuinely had a bond with residents, she organises activities on the ground floor, despite updating
her paperwork and drug rounds and the list goes on!! I would recommend Norbury Court.

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Review from Patricia Ann S (Niece of Resident) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well organised team. From management to cleaner a welcoming smile from all staff on every visit.

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Review from Andrew B (Son of Resident) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been going to this nursing home for about 4 years and 9 months. My mum is in the care home and Mum has been getting the best care she can get. The staff are very caring, from the laundry staff to the cleaners and the carers.

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Review from Malcolm S (Husband of Resident) published on 18 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A well-maintained environment with very caring staff from the top down.

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Review from Robert P (Husband of Resident) published on 18 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care very good, clean and warm. Well cared for. Friendly staff. All facilities very good.

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Review from A H (Brother of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The visit was pleasant, staff were busy. My brother seemed happy enough all in all nothing to complain about.

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Review from Carl L (Son-in-law of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Norbury Court a very welcoming care home.
The staff are very helpful and contact as soon as possible if needs be.

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Current Review Score: 8.6 (8.647)

Overview of Review Score

The Review Score of 8.6 (8.647) out of 10 for Norbury Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.180 for Norbury Court is calculated as follows: ( (59 Excellents x 5) + (37 Goods x 4) + (3 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 111 Ratings = 4.18

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.467 Points relating to the number of positive Reviews for Norbury Court is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 8 Positive Reviews ÷ 12 = 0.667

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jul 2024

Overall
Inadequate

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Inadequate

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

4 Bed Vacancies

posted 25 Feb 2025

We will have 4 newly refurbished ensuite bedrooms available in our dementia nursing and residential environment.


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