Norbury Court

Devon Road, Sheffield S4 7AJ
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8.6 81 Reviews
  • Norbury Court, Sheffield
Norbury Court, in Sheffield, looks to make sure that all clients and their loved ones benefit from a depth of experience and quality support, from a team that also takes pride in a compassionate service.

The provider's focus is on respecting dignity at all times, as well as supporting a healthy lifestyle. Long-term and temporary stays are both welcome, and the home can specialise in EMI Residential and EMI Nursing.

Trained professionals include residents in decision-making and are always keen to incorporate new methods that might be of benefit.

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Care Provided by Norbury Court

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lesley Smith (Home Manager)
  • Admission Criteria
    • NHS/LA/Private
    • Ages from 18 to 120
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2000
    • Last Refurbishment: 2025
    • Number of floors: 3

Funding & Fees Guide for Norbury Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,051 – £1,381
    • Self-Funded Residential Dementia Care £1,051 – £1,367
    • Self-Funded Nursing Care £1,381 – £1,381
    • Self-Funded Nursing Dementia Care £1,367 – £1,367
    • RESPITE Self-Funded Residential Care £1,051 – £1,381
    • RESPITE Self-Funded Residential Dementia Care £1,051 – £1,367
    • RESPITE Self-Funded Nursing Care £1,303 – £1,303
    • RESPITE Self-Funded Nursing Dementia Care £1,289 – £1,289

  • Fees may vary depending upon assessment.
  • (these prices are only a guideline, please contact Norbury Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at anytime. However, there are protected meal times and they ask that you do not visit during these times unless you are dining with your relative or supporting them with their meal.


  • Parking

  • Free on-site parking.


Norbury Court Reviews (81)

Total of 81, showing 61-80
8.6

Norbury Court has a Review Score of 8.6 (8.647) out of 10, based on 10 reviews in the last 2 years. Over all time Norbury Court has 81 reviews.

Overall Experience

  • 39
  • 37
  • 4
  • 0
  • 1

Date Published

81
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2
10
71

Review from Paul P (Son of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Unfortunately mum couldn't care for herself at home alone, she had numerous falls and as a family, we decided for her to come into care where she has settled in very well. She also seems happier in herself too. She gets all the help she needs. The staff are very friendly and supportive.

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Review from Andrew R (Son of Resident) published on 27 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since dad moved to Norbury Court, we have found the staff very helpful, cheerful and willing to help, where help is needed.

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Review from C H (Son of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has dementia and can't communicate.
The care team are great. Their interactions with mum are caring and kind. The standards of care are very high and mum's physical condition is excellent. The team communicate with me regularly and clearly and always meet my questions and requests the best they
can.

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Review from Susan W (Daughter of Resident) published on 3 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was only with you for a few short months but during that time she was treated with great care and respect.
Her room was bright and clean and mum was always clean and well dressed.
On my first visit, the aroma of the lovely meals filled the place.
Such professional caring staff, please thank them
all they are all angels to me.

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Review from Diane K (Daughter of Resident) published on 13 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Norbury Court in2016 and from the first day, my mum was given a high level of care and thought highly of by staff until her final days. Mum was a very vulnerable person and physically fragile which staff were very aware of and as such ensured she needed to manage her safety. And keep
her in good health. Although mum has Alzheimer's her was able to recognise staff and respond to them in her own ways. I would like to thank all of the staff for their support as would my mum if she was able.

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Review from Diane M (Daughter of Resident) published on 12 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always available to answer any questions we may have. Management acted promptly on an issue I had recently, this made staff more aware of my issue and they couldn't do enough after this. Everything was logged and my family could see what was being done for the end of life care.
The domestic
staff always speak to the resident before entering their room telling what they are doing etc.

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Review from Zora A (Granddaughter of Resident) published on 6 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All of the staff always try to keep everyone smiling and are understanding of everyone's needs and requirements. My nan has settled in great and it had taken a huge responsibility and pressure off the family. I know she is in safe hands.

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Review from Heather L (Daughter of Resident) published on 6 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring, professional care home.


The carers looking after mum go above and beyond their remit to ensure mum is looked after. Mum is extremely happy and content.


Thank you.


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Review from W H (Daughter of Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel my mum is in a warm, friendly environment, the care staff make you feel at home and nothing is too much trouble, they are very informative and keep you updated with any changes regarding the care of your relative. I think that although they always work with a smile on their face, they could do
with an extra staff member, due to the complex needs of the clients, both on days and especially night duty.

Reply from Jill kilgallen, home manager at Norbury Court

Thank you for your comment.


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Review from D G (Daughter of Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum's dementia is deteriorating yet all the staff are just as patient, kind and caring, despite her difficult behaviour (a visiting social worker recently commented how well the staff know my mother). Nothing is too much trouble for any of the staff. They are just so incredibly dedicated and loving
in their attitude.

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Review from Margaret H (Friend of Resident) published on 19 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I attended a Diamond Wedding Anniversary for a resident. The catering staff prepared an excellent buffet and the room provided for the occasion had been decorated with balloons and banners. The staff were pleasant and extremely helpful and their efforts contributed to a memorable event. I commend
everyone involved in making this a special occasion.

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Review from Nina D (Daughter of Resident) published on 14 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found them good with people, helpful, caring and they look after the people in their care with a smile. No matter how bad some of them are, I know my mum is well looked after, which helps me.

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Review from Geoffrey D (Husband of Resident) published on 14 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On June 22nd, 2017, my wife (Alzheimer patient) and I celebrated our 60th (Diamond) wedding anniversary. The manager arranged a buffet reception for us along with a dozen of our friends. It was an occasion that will remain in our memory for the rest of our lives. The visitor's lounge had been enlightened
with bunting, banners and balloons. The buffet was beautifully presented and a lovely cake had been made with our names decorating the anniversary. I have expressed my thanks to the manager and all concerned for the efforts of so many of the staff. They couldn't have tried harder. A real team effort.

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Review from Jane R (Daughter of Resident) published on 3 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring staff who always listen to my Mum's wishes. They keep me up to date and always contact me if they have any concerns.

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Review from Ciaran H (Son of Resident) published on 3 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents are getting excellent care. The care team and admin staff are very helpful and communicate very clearly with me about mum and dads needs.

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Review from Geoffrey G (Husband of Resident) published on 3 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to thank all the staff and carers. Everybody is very friendly, helpful and hardworking. Nothing is too much trouble. The place is clean and tidy the rooms are very good and warm. Thank you.

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Review from Frank R (Resident) assisted by family/friend published on 16 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice place to be.
All staff are very friendly, helpful and made to feel I belong.
Always very clean and tidy.
Always smells clean and fresh.
Food always good quality and tasty.
No complaints at all.

Reply from Bob Allan, Care Centre Manager at Norbury Court

Thank you very much for your kind words Frank. We are very pleased that you are happy with the standards of care you receive. I will pass your comments on to all of our staff. Your review is very much appreciated.


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Review from Margaret T (Wife of Resident) published on 14 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been a resident since April 2017.
He was admitted because he is in need of nursing care.
His health and well-being have improved since being admitted.
The staff are friendly and helpful.
My husband's room, though simple, is adequate.
He has a good bed and a special mattress so that
he is safe and does not develop pressure sores.
I am satisfied he is being well cared for.

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Review from Nigel H (Son of Resident) published on 14 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Norbury Court a very pleasant and relaxing home for the elderly and all staff appear friendly and polite. I would highly recommend this nursing home to anyone requiring any of the needs this home excellently provides.

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Review from David B (Friend of Resident) published on 13 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home and very friendly staff.

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Current Review Score: 8.6 (8.647)

Overview of Review Score

The Review Score of 8.6 (8.647) out of 10 for Norbury Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.180 for Norbury Court is calculated as follows: ( (59 Excellents x 5) + (37 Goods x 4) + (3 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 111 Ratings = 4.18

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.467 Points relating to the number of positive Reviews for Norbury Court is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 8 Positive Reviews ÷ 12 = 0.667

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jul 2024

Overall
Inadequate

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Inadequate

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

4 Bed Vacancies

posted 25 Feb 2025

We will have 4 newly refurbished ensuite bedrooms available in our dementia nursing and residential environment.


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