Moorland Gardens Care Home

off Old Bedford Road, Moorland Gardens Street, Luton LU2 7NX
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9.4 61 Reviews
  • Moorland Gardens Care Home, Luton
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Care Provided by Moorland Gardens Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 80 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Orthopaedic
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Deborah Adams (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Visiting

  • Visitors welcome anytime.


  • Parking

  • Free on-site parking.


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Moorland Gardens Care Home Reviews (61)

Total of 61, showing 1-20
9.4

Moorland Gardens Care Home has a Review Score of 9.4 (9.425) out of 10, based on 10 reviews in the last 2 years. Over all time Moorland Gardens Care Home has 61 reviews.

Overall Experience

  • 39
  • 21
  • 0
  • 0
  • 1

Date Published

61
2
5
10
51

Review from M S (Great-granddaughter of Resident) published on 18 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Morland Gardens are the best care home I have ever seen. My great-grandmother is in Morland Gardens and she is having the best time. I am forever grateful for them and I would say they're the best care home in the London area.

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Review from B M (Partner of Resident) published on 21 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find everything about Moorland Gardens excellent, the staff go above and beyond with their help and care. They make you feel very welcome as soon as you arrive. It's spotlessly clean and you see the cleaners working nonstop. The food is fantastic. I know my partner is well looked after and cared for,
it makes me feel at areas knowing this. There is nothing I could find fault with, keep up the good work, you have great staff working there.

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Review from Julie S (Daughter of Resident) published on 3 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Moorland Gardens Care Home was kind and caring. All the staff were lovely, very patient and very considerate, putting their client's best interests first. The home was spotlessly clean, and all the food that was served was always hot and of very good quality. Communication between ourselves and the
home was excellent and kept us informed at all times, and the staff were very supportive of us at this very difficult time.

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Review from Jeffrey C (Husband of Resident) published on 23 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is the best. Very clean, does not smell like other care homes I have visited. The staff are so friendly and caring, they are all heroes to me and my wife; they are a credit to your care home.

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Review from Kevin F (Son of Resident) published on 21 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum is currently a resident in this care home and has been for the past few months. We as a family are very pleased with the care, attention and compassion she is regularly receiving. After several other homes have failed to look after her, we are so relieved we have found this one.

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Review from Timothy J (Son of Resident) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall very satisfied with the care our late mum received at Moorland Gardens. Mum could at times be very challenging due to her dementia/Alzheimer's. The staff did very well to calm her in sometimes difficult situations. Some staff were better than others but overall they were all very good.

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Review from Nicola R (Daughter of Resident) published on 14 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Moorlands over Christmas and we cannot thank the staff and management enough. The care is excellent and the staff are always friendly and engaging and the cleanliness of the home is top-notch. Although my mum does not really know what is happening, she always seems to enjoy her time
there and we can't speak highly enough about the care and compassion shown by the whole team.

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Review from John M (Son of Resident) published on 1 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had been with the team at Moorland Gardens Care Home since April 2021 until she passed away last week.
I cannot speak highly enough of the care, compassion and engagement given to her whilst with them. With vascular dementia throughout and a lack of mobility for most of the stay, she was definitely
a high-needs and challenging resident.
I cannot speak highly enough of them.

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Review from Kevin B (Brother of Resident) published on 30 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We feel, as a family, that he is certainly in the best place for his health.
Although he might not appreciate or understand why he is there, it is certainly reassuring for the family to know he’s safe. Although he doesn’t have his freedom, it’s a lot better for him to be in a secure home with a clean
bed/food and, most importantly, the right medication.
When I visited him yesterday, it was the best I had seen him for a long while.
Although I know his condition changes, seeing him yesterday makes it all worthwhile being there.

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Review from Michael L (Son of Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Moorland Gardens since 2021 and she has been very happy there, the staff have been excellent in looking after her and they have treated her with respect and compassion.

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Review from J C (Brother of Resident) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visited my sister and she was all ready in her wheelchair dressed up to go for a visit to the shopping centre in her chair. The staff were polite and my sister was well cared for and her room was kept clean and tidy. It would benefit my sister to have more physio so she can stand up without the use
of a hoist.

Reply from Debbie Adams, Home Manager at Moorland Gardens Care Home

Thank you for your kind feedback I will hand it over to all the staff


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Review from P I (Stepson of Resident) published on 23 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Stepmother was admitted to hospital for several weeks and then spent time at Moorlands Gardens for respite and assessment. During this time she was treated in a caring and professional manner of the highest order. On visiting there were strict protocols to follow, e.g. booking a visit, testing for
covid and temperature on arrival and mask-wearing. The doors on the routes to the units were keypad controlled. The staff were always helpful and engaged really well with my stepmother, who apart from her recent illness also has early dementia and Alzheimers, so the bewilderment of being in a new environment was an ever-present concern. She was treated very well indeed. Thank you to all staff and management at Moorland Gardens.

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Review from Tracy H (Daughter of Resident) published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 92-year-old father was superbly looked after and shown great respect and patience at all times. His every need was catered for. He was very happy and enjoyed being surrounded with the love and company of the other residents, carers, nurses and all dinner staff. The reception area always greeted me
with a big smile and would answer all my queries immediately. I told my dad he was on a five-star holiday, fully inclusive and ensuite in his spotless bedroom.

Reply from Debbie Adams, Home Manager at Moorland Gardens Care Home

That is very kind and thank you so much for the lovely words, we always aim to give good care to all our residents so having this feedback really does boost staff morale. Thank you again Deborah.


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Review from Robert D (Husband of Resident) published on 4 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home has always been very caring to my wife, which would not have been easy. Staff always provide a high standard of hygiene and ensure visitors conform to strict COVID precautions. Staff are always helpful, polite and knowledgeable.

Reply from Debbie Adams, Home Manager at Moorland Gardens Care Home

Thank you, Robert, I will feed this back to the staff.


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Review from Stephen S (Husband of Resident) published on 13 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife was fortunate to be able to reside on amber floor for the past 5 years until her passing, following her diagnosis of early-onset dementia/Alzheimer's. She was treated with care, respect and dignity by all staff.
They are to be congratulated for their dedication under difficult circumstances,
especially during the COVID outbreak.

Reply from Debbie Adams, Home Manager at Moorland Gardens Care Home

It has been an honour to look after your wife and to have such positive feedback from you, Stephen.


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Review from Jenny G (Daughter of Resident) published on 11 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was very well looked after on one of the nursing units. She was made to feel comfortable and was well looked after by the staff - always looked well cared for and clean.
Staff are fantastic and do an amazing job.
Thank you.

Reply from Debbie Adams, Home Manager at Moorland Gardens Care Home

Thank you, Jenny we really appreciate your review, will feed back to the staff. Kind regards Debbie


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Review from Stephanie D (Sister of Resident) published on 5 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has been shown real care and excellent nursing and personal concern as he enters the last stages of his life. I have been kept informed never needing to ask. This home provided wonderfully compassionate care and respect for him - all members of staff I have met have known him and his needs,
medical, physical and mental. We are deeply grateful for their skills and humanity.

Reply from Debbie Adams, Home Manager at Moorland Gardens Care Home

Thank you for these very kind words, I will hand this over to all the staff.
Kind regards


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Review from C J (Daughter-in-law of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law passed away in June 2022 after a year in Moorland Gardens Care Home only 18 months after my mother-in-law, who was also cared for by the Moorlands team. Near the end of his time, he got very confused and kept getting out of bed and falling over regardless of having preventions in place.
The staff would always let us know and always got the medics in to see if he needed to go to the hospital and kept us informed. He even tried to get out of the bed when I was visiting and I pressed the button for the staff because he was so determined to get up. The manager and all the team are amazing and I shall always be thankful to them for caring for both of my in-laws. They will still see me occasionally as they are like an extension of the family.

Reply from Debbie Adams, Home Manager at Moorland Gardens Care Home

C J, it had been an honour, like I said to look after both Mum and Dad.
Kind Regards


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Review from Steven H (Son of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Moorland Gardens Care Home looked after my mother for over 3-years, until her death last month. They treated her with respect, and we are very grateful for all they did for my mother. The staff do incredible work every day and are a credit to their profession and your company. We cannot
thank them enough for all they did with patience and kindness, and their leader is wonderful.

Reply from Debbie Adams, Home Manager at Moorland Gardens Care Home

Steven, it has been an honor looking after your mother, we all miss her dearly.


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Review from Leo O (Brother of Resident) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good and friendly staff. Very good and clean room. Accommodating. Good and beautiful area.

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Current Review Score: 9.4 (9.425)

Overview of Review Score

The Review Score of 9.4 (9.425) out of 10 for Moorland Gardens Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.800 for Moorland Gardens Care Home is calculated as follows: ( (93 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 115 Ratings = 4.8

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.625 Points relating to the number of positive Reviews for Moorland Gardens Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 10 Positive Reviews ÷ 16 = 0.625

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Jul 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Moorland Gardens Care Home

What types of Care is Moorland Gardens Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Moorland Gardens Care Home provide?

Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Moorland Gardens Care Home have?

There are 80 Single Rooms.

What are the Facilities & Services at Moorland Gardens Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Moorland Gardens Care Home to the centre of Luton?

0.4 mile(s) as the crow flies, distance by road may be significantly further.