Review from Sandy W (Daughter of Resident) published on 22 April 2022
Submitted via Website • Report

Overall Experience

I want to thank the manager so much for her support, kindness and caring approach. I can honestly say her staff are all second to none.
I worried, felt guilty and had sleepless nights over my dad going into a care home. It was my dad's worst nightmare, but from day one everyone has been wonderful.

Any worries l had disappeared. Dad is happy, he calls it home. When l heard him say that l got tearful. The home is clean, the staff friendly and helpful and really care for my dad. Honestly, I am so grateful for the wonderful people who work there. I actually get emotional about it because its such a big, hard decision to make. You hear so many horror stories. Let me tell you there isn't one thing l dislike about the place. Well done to the manager you have done a great job and have a wonderful team. Seeing Dad smile and be happy is fantastic. He can't praise you enough. Trust me Dad wasn't an easy man to please and age didn't change that. So it's a bit of a miracle. Thank you.

Reply from Debbie Adams, Home Manager at Moorland Gardens Care Home

Thank you Sandy this is definitely one of the loveliest feedbacks, to know that Dad Calls Moorland Gardens home, Sandy thank you.

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Review from Lee R (Daughter of Resident) published on 7 April 2022
Submitted via Website • Report

Overall Experience

The care staff seem very caring but everything else about this care home is poor. My dad's room had no shower in his bathroom and a toilet seat with what looked like cement on it. The TV didn’t work and just a sheet for warmth. The reception staff are terrible and have no idea what is going on. My dad

was taken to hospital and no one called us. We found out 16 hours later from a social worker who just happened to call the care home regarding my dad. He was sent to the hospital with no wash bag, glasses, or even a jumper. When we called to collect his belongings reception staff told us he was still there even though we knew he was in the hospital. When we got his belongings his coat and 2 pairs of reading glasses were missing and we had clothes and a phone charger that belonged to another patient. Under no circumstances send a family member here.

Reply from Debbie Adams, Home Manager at Moorland Gardens Care Home

Thank you for commenting on the caring nature and the professionalism of the care staff that work at Moorland gardens. All our bedrooms at Moorland gardens have en-suite facilities, but no showers. Duvets and blankets are provided, for all our residents. Our care staff and maintenance team endeavour, that all repairs and replacements are reported and responded to in a timely manner to ensure the health, safety and comfort of all our residents. If there is a television in any of our bedrooms they are portable appliances tested regularly and will not be used unless they are safe. It is our policy, that whenever a resident is admitted to hospital that the next of kin is informed, staff did try to contact the family but without success, we can only apologise to the family. The fully trained staff at Moorland Gardens would never allow a resident to leave the home without appropriate clothing. A full inventory upon admission is completed to ensure the safety of belongings.

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Review from S G (Daughter of Resident) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience

The manager was extremely supportive in the placement of my mother on discharge from hospital. Staff are very helpful. Mum is being looked after extremely well and her need's are being met in all areas of her care.

Reply from Debbie Adams, Home Manager at Moorland Gardens Care Home

Thank you, S G, we really work hard at Moorland Gardens to please everyone.

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Review from Charles T (Resident) published on 23 September 2021
Submitted via Postal Card • Report

Overall Experience

Considering my position I don't know how I should respond to this, as I believe I am misdiagnosed but I found the staff were excellent. All caring and understanding. I consider myself very fortunate to have been under your care.

Reply from Debbie Adams, Home Manager at Moorland Gardens Care Home

Carl (Charles) It had been a honor to look after you. Deborah and the team.

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Review from Jenny F (Wife of Resident) published on 7 April 2021
Submitted via Website • Report

Overall Experience

I understand that during COVID the staff have been put under a lot of stress! Unfortunately, my experience when my husband passed away was not helpful. He died in hospital and the home called me to pick up his belongings. I went the next day and took the black bin liners away plus three bags of food

(one a Christmas) bag. When I got home I found food items in with his clothes, two bags of food were untouched and had perishable goods which had gone mouldy. This was very upsetting as it seemed the bags had just been dumped in his room? On top of that, the member of staff I met didn’t realise he had died. I can't review anything else really as I couldn’t go in due to COVID. The reception looked very clean and the home was very strict about COVID rules understandably, just very upsetting for me and my family.
I’ve had to fill in the rest of this form without having experienced any time in the home or seeing my husband in there.

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Review from Sonia M (Daughter of Resident) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience

They have made my mum feel like she is at home, and I am so pleased with the care he is given. The manager and all the staff are brilliant.

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Review from Pat C (Daughter of Resident) published on 11 March 2021
Submitted via Website • Report

Overall Experience

When Mum became bedridden and due to a medical condition, needed to be checked on regularly day and night, we realised she would need to go into care. I was really upset as I didn't think anybody could look after Mum as I did. How wrong I was. We chose Moorland Gardens from a recommendation and because

it met our needs. The staff are so kind and caring, Mum couldn't be more well looked after. When I talk to her and she says I've had such a good day with so many laughs and my dinner was absolutely lovely, I know we've made the right choice.

Reply from Debbie Adams, Home Manager at Moorland Gardens Care Home

Thank you, Pat, that means so much to all of us. It's a joy having Mum here and Mum calling Moorland Gardens home.

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Review from Pauline A (Wife of Resident) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience

While my husband was at Moorland Gardens Care Home he was very well looked after in every way. The staff were friendly and kind in every way.

Reply from Debbie Adams, Home Manager at Moorland Gardens Care Home

Thank you so much I shall hand your kind words to all our staff.

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Review from Suzy A (Daughter of Resident) published on 12 February 2021
Submitted via Website • Report

Overall Experience

Moorlands Nursing Home is an outstanding nursing home, full of wonderful, caring staff who have so much personality and compassion. I am thankful we chose this home for my father, who not only suffers dementia but also a range of other medical issues. I particularly want to praise the manager for running

such an organised and empathetic home who treats all of its members as part of one big family. She has managed the home expertly through the pandemic of Covid19, she is to be highly commended, I cannot thank her enough. Communication between the administrative staff and family members of residents is easy and companionable, my thanks to all of them, in particular to the staff member who arranges our visits with ease and friendliness. I would like my final words to be grace and humanity, two important words at such a difficult and emotional time. Thank you, everyone, at Moorlands Nursing Home.

Reply from Debbie Adams, Home Manager at Moorland Gardens Care Home

Thank you from all of us at Moorland Gardens I am speechless.

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Review from Judith H (Resident) published on 29 January 2021
Submitted via Postal Card • Report

Overall Experience

Very friendly, kind and helpful.
Noting too much to do for me.

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Review from P A (Daughter of Resident) published on 23 October 2020
Submitted via Postal Card • Report

Overall Experience

My 103 yr old mother died recently and during the last 3 1/2 years has been a resident at Moorland Gardens Care Home. Her nursing care has been exemplary throughout. She was a very bright but exceedingly frail lady and was always treated with attention to her dignity and she was enabled to feel in control

of decisions. Such a positive environment where the very well respected managers do their utmost for the residents.
They (and the staff) are well supported as were we (her family) at the end of her life. The catering and housekeeping services are also of a very high standard.

Reply from Debbie Adams, Home Manager at Moorland Gardens Care Home

It means so much to all of us at Moorland Gardens for such a positive review so thank you very much.

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Review from J F (Friend of Resident) published on 10 August 2020
Submitted via Postal Card • Report

Overall Experience

We were very impressed with the care home. Our friend was treated very well and was happy there. We found the staff very helpful and caring to our friend and to us.

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Review from A P (Son of Resident) published on 13 April 2020
Submitted via Postal Card • Report

Overall Experience

My mother moved into Moorland Gardens in September 2019 and the care she received was outstanding. Nothing was ever too much trouble. Visiting can be made at any time. All the staff treats everyone (including visitors) with so much respect and dignity. You feel they are all part of your family For the

first time in many years I could start to relax, knowing that at this home my mother was being very well looked after.

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Review from A T (Niece of Resident) published on 7 April 2020
Submitted via Postal Card • Report

Overall Experience

My uncle is cared for very well, he feels safe and secure, it gives us peace of mind that he is well cared for. I visit every day and the staff are always welcoming and friendly. Nothing is too much trouble.

Reply from Debbie Adams, Home Manager at Moorland Gardens Care Home

Thank you, I shall feedback to all the staff. It makes the team feel so valued when they receive a thank you from relatives. I can honestly say every day is a different day but we all enjoy our work here.

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Review from Veronica L (Daughter of Resident) published on 21 January 2020
Submitted via Postal Card • Report

Overall Experience

I have been at Moorland Gardens Care Home every day since my mum was admitted, and this is the first time my mum has ever been in a care home. I am truly impressed with this care home. It is well run and spotlessly clean, I cannot fault this home, the manager, the reception staff, the nurses and carers

are all exceptional and well mannered and always approachable. I have no complaints or negatives about Morland Gardens. I would highly recommend this home and would put Mum back in here if she ever had to come back.

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Review from Joseph L (Son of Resident) published on 21 January 2020
Submitted via Postal Card • Report

Overall Experience

I cannot fault this care home. They have taken the best care of my mum and have been on hand anytime we need them. They are so friendly and cannot fault any of the managers, nurses or carers. It is spotlessly clean and I have no complaints whatsoever. I would highly recommend this care home and would

have no hesitation in putting Mum back here if she had to have care in the future. Mum says everyone in here is lovely and she is well settled.

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Review from Frederick D (Son of Resident) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience

My dad was admitted into Moorland Gardens care home in February 2019 with dementia and a heart condition. He also had an infection and nobody knew what it was until he went to Moorland Gardens, who diagnosed his condition as delirium. The medication was taken and my dad was back to his old self, apart

from his dementia. The staff were always caring to my dad and he was happy staying there. The manager and staff are all a credit to the home. I would recommend the home to anybody who needs the care my dad did.

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Review from Sue C (Daughter of Resident) published on 3 November 2019
Submitted via Postal Card • Report

Overall Experience

All the staff have been extremely helpful, friendly and professional. The room was excellent and the food and drinks supplied were perfect. Many thanks to everyone. Keep up the good work.

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Review from Liz D (Daughter of Resident) published on 28 October 2019
Submitted via Website • Report

Overall Experience

My mum had a three week stay in Moorland Care Home. The level of care she received was excellent, as was the nursing staff who looked after her, very friendly and welcoming to all our family. Thank you all for making her stay so comfortable.

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Review from Viv M (Daughter of Resident) published on 16 October 2019
Submitted via Website • Report

Overall Experience

Mum was in Moorland Gardens for ten weeks after a spell in hospital. This is a nursing home so the level of care is high. The care and nursing staff are friendly, efficient and always available to answer questions, even when busy. I felt the home's strengths were firstly the manager, who is highly visible

on the units keeping a close eye on everything. The activities team work hard to involve the residents and on sunny days in the summer there was often tea and cake in the garden. The team are now in Moorlands seven days a week. The rooms have en suite toilets and everything is clean, but they could do with an update. This was my first experience of a care home and on the whole, it was very positive.

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Moorland Gardens Care Home

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