Review from M G (Wife of Resident) published on 3 September 2019
Submitted via Postal Card • Report

Overall Experience

My husband was a resident here for 16 months. In this time, he was extremely well cared for. The staff were all kind, caring and always found time for a chat. The cleanliness was outstanding and there were never any smells of urine or cooking.

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Review from James J (Nephew of Resident) published on 20 August 2019
Submitted via Website • Report

Overall Experience

I live 350 miles from Moorland Gardens Care Home and travelled to visit my Uncle for 3 days in June. I was very impressed by my welcome and also by the obvious care that he was being given.
The staff were very informative and gave me a great insight as to what care he was receiving.
I phoned every

weekend and was always remembered by the staff from my visit. On other occasions when he had to be taken to hospital I was phoned immediately and kept informed at all times which was very reassuring as he has no other family nearby.
All in all, I can't speak highly enough of the staff and the Care Home.

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Review from Steven S (Daughter of Resident) published on 14 June 2019
Submitted via Postal Card • Report

Overall Experience

Our mum stayed in this home while she was terminally ill. From day one when mum moved into the home, all its staff were brilliant, kind and always professional. Our mum needed a level of care we just could not achieve at home so the home was chosen to help with this.
The level of care was unbelievable

for both mum and any of the family that came to visit. From reception through to the care staff, nothing was ever too much trouble and we all received the very best we could have hoped for. Thank you for all your help and support.

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Review from Laura D (Granddaughter of Resident) published on 11 March 2019
Submitted via Website • Report

Overall Experience

My grandad has been a resident at Moorlands since 4th February 2019.
I can honestly say we have all been 100% happy with the care he has received throughout his stay so far.
All of the staff we have come into contact with are friendly, we are welcomed well, all the staff make us feel at home, they

keep us up to date about his daily ongoings and my grandad always looks clean and tidy. Even on difficult days, we feel happy to leave him in the care given at Moorland.
Moving into a home was worrying for the family to begin with but we are very happy with Moorland and couldn’t imagine him being cared for anywhere else.
Thank you to everyone that has contributed to the care of my grandad - from all the family.

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Review from D P (Son-in-law of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience

Resident arrived after time in hospital. Previous home not suitable to return. She has issues re behaviour and dementia and was not thriving in the previous care. Moorlands is doing so well with her and we are so relieved that she is in this home. Great manager and qualified staff. They made it possible

to hold a 90th party for her in the home. So grateful and would recommend.

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Review from Ebenezer A (Friend of Resident) published on 30 January 2019
Submitted via Postal Card • Report

Overall Experience

Visitors are warmly welcome to Moorland Gardens Care Home. The hospitality at the front desk or reception hub is very fantastic. Visitors are readily made to feel at home by the admin staff and the home manager. I would not hesitate to recommend Moorland Gardens Care Home to anyone who seeks respite

in Luton.

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Review from Stephen I (Son of Resident) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience

I have no worries about the care my mother is receiving. The staff are wonderful, I get a welcome from reception every time I visit. If there is a certain item or items to be bought for mum, I always obey instructions and when mum has to be seen by staff, I will wait until they have finished.

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Review from Gary D (Son of Resident) published on 5 September 2018
Submitted via Website • Report

Overall Experience

My father was initially discharged from hospital into Moorland Gardens for a “temporary” 6 week period. It soon became obvious that the care he would receive there was much better than using care visitors at home.
The staff at Moorlands were absolutely fantastic and they looked after him very well,

despite his frailty and increasing dementia. The entire premises is kept spotless and his room was functional, clean and open to sunlight. Moorlands took care of any hospital visits that were needed and always kept us informed of any changes in my father's condition and welfare needs - such as haircuts and other hygiene requirements.
I would recommend Moorland Gardens on the strength of the caring staff alone and the environment is very good for a town centre care home.

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Review from Thomas F (Resident) assisted by family/friend published on 22 August 2018
Submitted via Postal Card • Report

Overall Experience

I had a nice time at Moorland rehab. The only problem they were understaffed. Everyone was kind to me. Food lovely.

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Review from Peter W (Brother of Resident) published on 14 August 2018
Submitted via Website • Report

Overall Experience

My brother has now been at Moorland Gardens for two years. He is now bedridden and non-verbal. We arrived unannounced from America and found him clean, well dressed and with attentive staff. Unasked, a detailed record of his progress was made available. His room was clean and bright. Luton Social Services

had initially placed my brother at Moorland Gardens due to his deteriorating condition. We were given the option of moving him shortly after he was admitted. We were reasonably familiar with alternate sheltered options but when his needs dictated a nursing home we were, and continue to be, satisfied with his care at Moorland Gardens.

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Review from Janet L (Resident) published on 19 July 2018
Submitted via Postal Card • Report

Overall Experience

Everybody at this care home was happy and treated me with dignity and helped me when I needed it. They were a good crowd and I enjoyed meeting them and helped me deal with my problems and soothed me.

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Review from Christine G (Daughter of Resident) published on 19 July 2018
Submitted via Postal Card • Report

Overall Experience

Moorland Gardens Care Home is a well-run establishment which provided my mother with the quality of care she needed. The staff were always friendly and cooperative and she was well looked after. Any issues were quickly sorted out and resolved. We were always included in any events. My mother was happy

in there.

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Review from Linda T (Daughter of Resident) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience

Mum was treated with kindness and compassion by all members of staff, nurses, doctors, carers or physios.
We felt all her needs were met and we were always made to feel welcome and involved in her care. Staff always courteous and happy to discuss any issues or queries.

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Review from K A (Son of Resident) published on 13 July 2018
Submitted via Postal Card • Report

Overall Experience

Mum's stay has been generally good and she has been looked after well by friendly staff.

All room carpets can do with a clean and definitely an extra carer or two is needed as the current ones are struggling to cope on their own due to lack of staff.

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Review from Sandra W (Niece of Resident) published on 20 June 2018
Submitted via Website • Report

Overall Experience

We have used other care homes for other relations however we chose Moorland Gardens this time because we felt it met our requirements better. The building was clean, light and airy and unlike many care homes, it did not have that nasty odour.

The nursing staff were excellent, the attention given

to residents is very good and all procedures are carried out with a friendly smile rather than a frown. In fact it’s the staff that make you feel they are in control of the situation and any problem you have is manageable. The only negative I have for Moorland Gardens is the admin/reception area. We were not greeted or acknowledged on any of our visits, in fact, it was often empty. It was not explained to us the need to sign in or out until another visitor saw us leaving without signing the book.

To sum up I would say the nursing staff are excellent however the admin/reception needs improvement.

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Review from Gwyneth G (Wife of Resident) published on 12 February 2018
Submitted via Postal Card • Report

Overall Experience

Initially uncertain as to where the care was going, as I watched and talked to the staff I became confident that they were doing the best for all their residents. They spoke to them as real people and beyond necessary measures, did not push them into doing anything, they did not feel they wanted to

do. The building was cleaned well and the security was excellent. The food was plain but pleasant and adequate.

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Review from Naz U (Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience

Every time I come here for service or assistance, I find it very welcoming. Nice staff and friendly environment.

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Review from Donald G (Partner of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience

I visit Moorland Gardens Care Home 3 days a week to help feed my partner.
She has been ill for 13 years, she has been moved 4 times to different care home because of home closing etc.
I am very happy with Moorland Gardens.

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Review from Quamar Z (Relative of Resident) published on 4 January 2018
Submitted via Postal Card • Report

Overall Experience

Very helpful staff.

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Review from D N (Son of Resident) published on 29 December 2017
Submitted via Postal Card • Report

Overall Experience

Excellent caring staff.

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Moorland Gardens Care Home

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