Windsor Street Care Centre

35-37 Windsor Street, Cheltenham GL52 2DG
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9.7 109 Reviews
  • Windsor Street Care Centre, Cheltenham
Opened in 2013, this welcoming home is located on Windsor Street, an attractive residential road in north Cheltenham. Windsor Street Care Centre offers residential, dementia, nursing and respite care for up to 81 residents in modern, friendly and comfortable households with a beautiful garden and balcony space to enjoy.

To give you the support when you need it, a friendly, professionally trained team is on hand around the clock to support you, so that you can continue to enjoy a fulfilling and independent lifestyle.

This modern home has been designed with your comfort and wellbeing in mind. Relax in one of the cosy lounges, take advantage of the secure terraces on sunny days, or join in one of the social activities taking place daily. If you'd like a little more privacy, then your own spacious bed-sitting room, with en-suite shower facilities, offers a peaceful haven.


There is full programme of different activities and events organised by the Activity Co-ordinators around each person's requests, hobbies and interests.

Typical daily activities might include:

•        arts and crafts
•        coffee morning
•        trip to the local garden centre
•        visiting musicians
•        seated yoga

Home cooked meals are prepared by the talented cook and kitchen team. The freshly prepared, delicious dishes are carefully balanced to get the best nutritional value and take account of any individual dietary requirements or preferences.

Upcoming events include:

- Lunch Club: Second Monday of every month, 12noon – 1pm

- Coffee Morning - every Saturday, from 10:45am filled with current affairs discussion or quizzes

- Time to Talk: Tea, coffee and a chat - every other Thursday, 3pm – 4pm
You can call the home to reserve a space or just pop in!

Show Windsor Street Care Centre on the Map

Care Provided by Windsor Street Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 81 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Day Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Marzanna Urbaniak (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (81)
    • Single Rooms with ensuite Wet Room (81)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Windsor Street Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,495 – £1,595
    • Self-Funded Residential Dementia Care £1,595 – £1,695
    • Self-Funded Nursing Care £1,870 – £1,870
    • Self-Funded Nursing Dementia Care £1,870 – £1,870
    • RESPITE Self-Funded Residential Care £1,675 – £1,795
    • RESPITE Self-Funded Residential Dementia Care £1,790 – £1,910
    • RESPITE Self-Funded Nursing Care £2,055 – £2,055
    • RESPITE Self-Funded Nursing Dementia Care £2,055 – £2,055

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.
    We currently have a welcome offer available for new residents funding their own care at Windsor Street. The offer includes free hairdresser/barber services, chiropody, daily newspaper of your choice and toiletry gift set on arrival.


    Terms and conditions apply. Available for a limited time only. Speak to a member of the team for more information.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Windsor Street Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • Free parking is available outside the home. Two car parks on the right, one before the entrance and one just beyond.


Windsor Street Care Centre Reviews (109)

Total of 109, showing 1-20
9.7

Windsor Street Care Centre has a Review Score of 9.7 (9.706) out of 10, based on 22 reviews in the last 2 years. Over all time Windsor Street Care Centre has 109 reviews.

Overall Experience

  • 91
  • 16
  • 1
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Date Published

109
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Review from C L (Daughter of Resident) published on 7 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came into Windsor Street as he was to thriving at home. He was here to be assessed initially, he would not interact. Six weeks later, he is eating, drinking, and interacting with residents and staff. He has felt safe and been extremely well looked after throughout his time. All the staff are
amazing, respectful to my dad. I can't thank them enough.

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Review from L C (Daughter of Resident) published on 7 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad arrived from hospital following a nasty fall. His mobility and mental capacity had been badly affected. His admission was sympathetic and all the staff have been extremely understanding and caring. He has received help to improve his mobility and cognitive skills. The room is always clean and tidy,
and his clothes are changed as often as required. Very impressed with everything.

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Review from A J (Son of Resident) published on 21 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum stayed with you at Windsor Street for a month and kept telling me that everyone is lovely! (carers) Some of the residents were a bit trying... but she will be going home for a trial period.
I have found the staff to be brilliant! Very helpful and talkative when greeted and give good information
on mums daily progress and activities.

Reply from Rowen Campbell, on behalf of the team at Windsor Street Care Centre

Thank you for your feedback, we really appreciate it. It has been a pleasure to be able to care for your mum and if there is ever anything more we can do to support your family, please just let us know.


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Review from Nicola F (Daughter of Resident) published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are always very happy and look after everyone very well.

Reply from Rowen Campbell, on behalf of the team at Windsor Street Care Centre

That's very kind of you to say, thank you. We all appreciate you taking the time to write us a review and for sharing your feedback.


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Review from Ian S (Son of Resident) published on 23 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved in to Windsor Street Care Centre with my stepmother in 2020, which was a difficult time for everyone but from the first day the staff took time and trouble to help them settle. Dad had Alzheimer's and received really outstanding care throughout his illness. He used to say it was like
staying in a hotel but with people there all the time to look after him.
I also saw my step mums health and wellbeing improve as the staff helped her so sensitively to let go of the need to care for Dad herself.
Perhaps most importantly the end of Dad's journey was also a very special time. The staff worked hard to make sure he was well cared for right up to the end and the communication with the rest of the family was sensitive and timely. He was content to the end and had a peaceful passing.
We had his wake at Windsor Street too, which was another very special occasion for all of us, with very personal support from the whole team at Windsor St.
Thanks to everyone for all of this.

Reply from Rowen Campbell, on behalf of the team at Windsor Street Care Centre

We are all so sorry for your loss. It was a privilege to be able to care for your father, and your stepmother, and it was an honour to have his wake here too. We really appreciate you taking the time to write us a review and sharing your experiences, and kind words, of Windsor Street. Please don't hesitate to ask if there is ever anything more we can do to support your family.


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Review from R S (Son of Resident) published on 1 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was transferred from hospital and all the staff particularly the deputy manager were helpful, caring, responsive and attentive to my mother's needs. Thank you.

Reply from Rowen Campbell, on behalf of the team at Windsor Street Care Centre

We're delighted to have your mum with us at Windsor Street. Thank you for taking the time to write us a review, and if there is anything more we can do to help your mum, please don't hesitate to ask.


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Review from T R (Daughter of Resident) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 94-year-old Mum moved into Hampton in 2023 and from the very first day to the present, the staff have made Mum feel so welcome and loved - I live in Sydney and this is my 2nd visit - and the entire time I've been here I've only seen 100% dedication and care from the staff. They are like family -
professional, thorough and loving. When I leave to return to Australia my heart is full - Mum has improved in her health with being stimulated with activities and interacting with carers and residents. Thank you so much.

Reply from Rowen Campbell, on behalf of the team at Windsor Street Care Centre

We really appreciate you taking the time to write us a review, thank you. It's a pleasure to have your mum with us, and if there is anything more we can do to support her, or you, please don't hesitate to ask - we know how difficult it can be for families living so far away. The whole team is grateful for your kind words.


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Review from J H (Daughter-in-law of Resident) published on 23 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A first-class home that cares for its residents, has been consistent in its care for the past two years, nursing our loved one through Covid twice and bringing them back to good health. Couldn't ask for more.

Reply from Helen Dearing, on behalf of the team at Windsor Street Care Centre

What a lovely review, we are so grateful. It's an absolute pleasure caring for your loved one. We like to think we are a first-class home and do everything we can to make sure this is the case. For you to say that, means the world. Thanks so much!


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Review from A N (Friend of Resident) published on 20 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was an assessment resident and now I am joining the Knit and Natter group of activities while visiting some friends.

Reply from Rowen Campbell, on behalf of the team at Windsor Street Care Centre

Thank you very much for taking the time to write us a review and for sharing your experience of Windsor Street. It was a pleasure to have you staying with us and we're delighted that you're continuing to be part of our extended family.


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Review from V W (Resident) published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I came here I was very unwell. I went in the wheelchair because the lift was broken so I couldn't use the stretcher from the ambulance. I've been in bed for a month. I spent one day in bed and then I recovered. Now I feel much better. I am able to join in the dining room for lunch and join in activities,
especially in arts as it is important to me.

Reply from Rowen Campbell, on behalf of the team at Windsor Street Care Centre

Thank you for your kind words - we really appreciate your feedback. It's a pleasure to have you staying with us, and we're delighted to see you going from strength to strength. We're pleased to hear you're enjoying our activities programme, and if there is anything else you'd like to try, please don't hesitate to ask as we love to accommodate residents' hobbies and interests into our calendar.


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Review from B H (Respite Resident) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Just here for a month. Very impressed, especially by the staff, who were welcoming, anxious to see that all was well and would go out of their way to be of assistance. A memorable experience. Rooms satisfactory, food fine enough, perhaps becoming a little boring - no fresh fish? But will only come back
if I win the lottery!

Reply from Rowen Campbell, on behalf of the team at Windsor Street Care Centre

Thank you very much for taking the time to share your experience of staying with us at Windsor Street - it means a great deal to the whole team. It was a pleasure to have you with us, and you are welcome to back any time. We appreciate your feedback and will take that on board.


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Review from R F (Brother-in-law of Resident) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The nicest most friendly care home I've visited. All the staff are extremely efficient and kind. Nothing is for show as I visit at different times and on different days. Residents are very well cared for and where possible, every effort is made to keep them stimulated and happy. There are plenty of
events to celebrate the seasons of the year. The food is great too!

Reply from Helen Dearing, On behalf of the team at Windsor Street Care Centre

Wow, that's quite a bold statement and one we absolutely love! We think our home is the most friendliest too. Thank you for your kind words, our staff will be over the moon to read your review. Do come and say hello and join us for tea and cake next time you visit us - our door is always open. Thank you so much!


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Review from Sharon S (Granddaughter of Resident) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank the staff enough for the care and support that they gave my nan, nothing was too much trouble. All the staff on Balmoral were amazing but three nurses in particular went out of their way to make me feel at ease and kept me updated on her progress.

Reply from Rowen Campbell, on behalf of the team at Windsor Street Care Centre

It was a privilege to care for your nan. Thank you for your kind words and for taking the time to write us a review. If there is anything more we can do to support your family, please just let us know.


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Review from N C (Daughter of Resident) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone helped mum above and beyond. I really could not be happier and also so grateful. Thank you.

Reply from Rowen Campbell, on behalf of the team at Windsor Street Care Centre

Thank you for taking the time to write us a review. I will make sure the team sees it as they really do appreciate your feedback. I'm glad we have been able to support your family.


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Review from J F (Cousin of Resident) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were nervous about our relative entering a care facility as it was unknown to us and there was the need for palliative care. We were soon put at ease by management and staff. Over the time we spent there, we witnessed the staff go above and beyond for all their residents and the level of care and
friendliness was amazing. Thank you to all.

Reply from Rowen Campbell, on behalf of the team at Windsor Street Care Centre

Thank you for your feedback and for taking the time to write a review. It was an honour to be able to support your family during this difficult time.


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Review from L D (Daughter of Resident) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the second care home my dad has been in. After the move, it took time for him to fully settle but now 3 and a half months later, he is well at home there. The staff are truly wonderful with him. We have had issues as he's 88 with Alzheimer's, but I have worked with them and have ironed them
out. Amendable caring staff, my dad is happy in his own little world there. Management are superb.

Reply from Rowen Campbell, on behalf of the team at Windsor Street Care Centre

What lovely feedback, thank you! We're delighted to have your dad with us and so pleased he's settled in his new home. If there is anything else we can do for him, or for you, please just let us know.


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Review from J K (Regular Volunteer) published on 22 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A welcoming smile from the care centre receptionist, put one at ease. Staff treat the residents with the utmost care and respect, attending dutifully and affectionately to residents' needs. Another strength is the activities team, devoted to involving all residents who want to participate irrespective
of age and ability. Activities are carefully arranged and highly beneficial. High standard of order and cleanliness observed at each visit.

Reply from Rowen Campbell, on behalf of the team at Windsor Street Care Centre

Thank you for sharing your review of Windsor Street - we appreciate you taking the time to submit it. Your feedback will be greatly received by the team.


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Review from E K (Regular Volunteer) published on 22 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have returned after many years as a carer. Nice to volunteer in such a welcoming establishment with wonderful people.

Reply from Rowen Campbell, on behalf of the team at Windsor Street Care Centre

Thank you for your continued support and for taking the time to write us a review. It does mean a lot to the team.


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Review from Kim A (Daughter of Resident) published on 5 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was moved here for assessment. She has been treated with the utmost patience and respect since being there, as have I, by carers and management. I have seen Mum every day since her accident in February, not wanting to leave her, however, I had my first day out yesterday without visiting her as
I knew she was being looked after and don’t get as upset when I leave her.

Reply from Rowen Campbell, on behalf of the team at Windsor Street Care Centre

Thank you for taking the time to write us a review and I'm glad the experience of Windsor Street has been so positive for you and your mum. If there is anything we can do for either of you, please don't hesitate to ask.


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Review from J M (Resident) assisted by family/friend published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very comfortable, caring staff - even when extra busy.
Excellent food, clean and tidy. Medical care as required and quickly.

Reply from Rowen Campbell, on behalf of the team at Windsor Street Care Centre

Thank you for taking the time to share your experience of living with us at Windsor Street - it is a pleasure to have you with us. I will pass on your feedback to the team as I know they appreciate reading it.


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Current Review Score: 9.7 (9.706)

Overview of Review Score

The Review Score of 9.7 (9.706) out of 10 for Windsor Street Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.706 for Windsor Street Care Centre is calculated as follows: ( (207 Excellents x 5) + (31 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) + (6 Very Poors x 1) ) ÷ 252 Ratings = 4.706

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Windsor Street Care Centre is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (3)

Marzanna

Marzanna Urbaniak

Job Title: Home Manager

Marzanna Urbaniak joined the Trust 4 years ago and has over 24 years of nursing experience. Having worked as care leader, nurse and deputy manager in 2019 she became the home manager of Windsor Street Care Centre.


Marzanna has been with Winsdor Street for two years and has fantastic relationships with colleagues, relatives and their families.


Marzanna prides her herself on being committed to care, enabling all to have fulfilling lives.


Beata

Beata Beevor

Job Title: Activities Coordinator

Joined: 2019

Bea has been an Activity Coordinator at OSJCT since November 2019 and at Windsor Street since September 2022. She is passionate about her role, brings a person-centred approach to her work, and ensures that residents actively participate in community activities. She is also the Dementia and End of Life Champion at Windsor Street Care Centre, focusing on fostering independence among residents.


Her qualifications include being a Neuromuscular Massage Therapist, holding a Diploma in Care RQF - Adult Care - Activity Coordinator path, and achieving Principles of End-of-Life Care Level 2 and Level 3. Bea has also completed courses in Grief and Bereavement Counselling Diploma and Dementia Care Level 2. Beyond her professional commitments, Bea leads a Bereavement Cafe and an End-of-Life Cafe, connecting Windsor Street with the Cornerstone Centre Community Hub.


In her free time, Bea finds joy in regular seaside visits with her husband and dog Olav, indulging in her passion for body boarding, especially during the winter months.


Charo

Charo Guirado

Job Title: Activities Coordinator

Joined: 2010

Charo has been an Activity Coordinator with OSJCT since March 2010. She initially started as a carer and later obtained her NVQ Adult Care Level 2 qualification.


In November 2022, she took on the role of Activity Coordinator, and she is also a Dementia Champion. Charo is genuinely passionate about her work, always thinking of unique and engaging activities for residents. Her approach involves encouraging residents to pursue activities they enjoy and fostering a positive and stimulating environment.


Outside of her professional commitments, Charo likes spending quality time with her family in Spain. She loves walks along the beach and countryside trips with her husband. She likes to spend her free time reading books and using her imagination to sew and knit beautiful and meaningful items.


Frequently Asked Questions about Windsor Street Care Centre

What types of Care is Windsor Street Care Centre registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Windsor Street Care Centre provide?

Palliative Care, Day Care & Separate Specialist Dementia Care Unit are other types of care provided.

How many Rooms does Windsor Street Care Centre have?

There are 81 Single Rooms.

What are the Facilities & Services at Windsor Street Care Centre?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Windsor Street Care Centre to the centre of Cheltenham?

0.6 mile(s) as the crow flies, distance by road may be significantly further.