Windsor Street Care Centre

35-37 Windsor Street, Cheltenham GL52 2DG

9.7 109 Reviews

Funding & Fees Guide for Windsor Street Care Centre

Funding Types Accepted

Self funding (Private)

Local Authority with Top-Up

Local Authority

NHS Continuing Healthcare (CHC) Funding

Weekly Charges per Person

Self-Funded Residential Care £1,495 – £1,595
Self-Funded Residential Dementia Care £1,595 – £1,695
Self-Funded Nursing Care £1,870 – £1,870
Self-Funded Nursing Dementia Care £1,870 – £1,870
RESPITE Self-Funded Residential Care £1,675 – £1,795
RESPITE Self-Funded Residential Dementia Care £1,790 – £1,910
RESPITE Self-Funded Nursing Care £2,055 – £2,055
RESPITE Self-Funded Nursing Dementia Care £2,055 – £2,055

Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
We currently have a welcome offer available for new residents funding their own care at Windsor Street. The offer includes free hairdresser/barber services, chiropody, daily newspaper of your choice and toiletry gift set on arrival.

Terms and conditions apply. Available for a limited time only. Speak to a member of the team for more information.

Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.

(these prices are only a guideline, please contact Windsor Street Care Centre to find out the exact price for your requirements)

Facilities

Close to Local shops

Gardens

Lift

Minibus or other transport

Near Public Transport

Pet Friendly (or by arrangement)

Residents Internet Access

Residents Kitchenette

Television point in own room

Wheelchair Access

Order by:

Review from F P (Daughter of Resident) published on 28 April 2023
Submitted via Website • Report

Overall Experience

The home is very clean and tidy with some fabulous, caring staff, especially two. The Hairdressers are absolute gems as well. However, that is where the good points end. There was poor communication between Staff, especially at the weekend. Poor understanding of some procedures amongst two staff who,

in front of our family, looked on a search engine using their personal mobile phone how to take a blood sugar reading. Not great for diabetic patients.
No stimulation for the patients that we saw. They wandered aimlessly about, stayed in their rooms or sat in chairs all day. That was the case when we visited.
When Dad went into the Home, he deteriorated on a daily basis. He went from walking and interacting with us to dying in the space of 4 weeks. He was put on end of life care and his medication was withdrawn without family being informed.
He wanted to come home. We wanted him home but sadly neither his nor our wishes were realised.
We are devastated and cannot forgive them.

Reply from Rowen Campbell, on behalf of the team at Windsor Street Care Centre

We are so sorry for your loss and our thoughts are with your family at this difficult time. I understand that the Home Manager was supporting you with advice during your dad’s stay as far as she could, though specific decisions relating to medication are taken by residents’ GPs and not by our care teams. I understand how distressing it is when you see a loved one’s health deteriorate, though please understand that our care team really did want the best for him, working alongside medical professionals and the social care teams, as well as the teams at the hospital. I believe the Home Manager has tried to contact you recently and once again, please accept our deepest sympathy for the loss of your dad.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andy B (Son of Resident) published on 23 April 2023
Submitted via Website • Report

Overall Experience

I cannot praise The Orders of St John Care Trust and the staff at Windsor Street Care Centre highly enough. My mum has received exceptional care since coming to the home in 2018 and management has played a key role in ensuring her needs and continuity of care are met to the highest standard. My mum

feels safe, valued and loved and is treated with dignity and respect. She adores all of the staff, doctors, carers, receptionists, admin team, cleaners and carers and now considers them as friends. This exceptional care has in turn, given my wife and I complete peace of mind knowing that mum is in the best possible place she can be. With thanks and gratitude.

Reply from Rowen Campbell, on behalf of the team at Windsor Street Care Centre

Thank you so much for taking the time to write us a review, and for your kind words. The safety and happiness of our residents is so important to our whole team and I'm glad to hear that Mum is so settled at Windsor Street. I will make sure the team sees your feedback as I know it's important to them, and we're grateful to you for sharing your experiences of our home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C J (Son of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience

The care centre's great strength is the quality of its staff. Blenheims care team and those supporting showed real love, admiration and tender care for our mother. It's not easy looking after someone who has dementia but the care team were always patient and easygoing and very importantly tactile. An

embrace or an arm around the shoulder will mean so much to an old and frail person. Windsor Street Care Centre is a lovely care home.

Reply from Marzanna Urbaniak, Home Manager at Windsor Street Care Centre

Thank you so much for your kind comments at what must be a very difficult time for your family. We were honoured to care for your mother at Windsor Street and she will be greatly missed by us all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kayleigh B (Granddaughter of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience

My grandma spent almost four months on the assessment unit, Balmoral at Windsor Street Care Centre. Throughout her stay on Balmoral, she received wonderful care from all the staff on the unit and the physio and occupation therapists involved with her assessments. My grandma needed to quickly be admitted

due to her increasing care needs and Windsor Street were very compassionate and swiftly put things in place for her to stay with them. She has now moved on to another home but we, as a family, will always cherish the time she had at Windsor Street and the fantastic care she received.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A A (Daughter of Resident) published on 10 November 2022
Submitted via Postal Card • Report

Overall Experience

During the last month, Windsor Street Care Centre has opened up post-Covid in a managed and sympathetic way. The staff are always attentive and caring to my mother. She enjoys their chats and feels included and supported. I am always made welcome when visiting and the home has my full trust in caring

for Mum. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ruth M (Daughter of Resident) published on 7 October 2022
Submitted via Website • Report

Overall Experience

As a family, we just can't thank you enough for the excellent care you gave to our mum during her time with you at Windsor Street Care Centre.
All the staff, doctors, carers, nurses and admin team are very professional, caring and thoughtful.
Nothing was too much trouble and Mum was made so comfortable.
Many,

many thanks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen O (Daughter of Resident) published on 15 September 2022
Submitted via Website • Report

Overall Experience

From the very first contact with Windsor Street Care Centre, we have been very thankful for all involved in Mum's care. The staff are so friendly and caring, not only to Mum but also to us as we navigate the changing circumstances of Mum no longer being able to live in her own home. Her room is lovely

and we have been encouraged to fill it with her own pictures etc. Everyone we have come into contact with has been wonderful and I believe Mum is going to be very happy here - as are we.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gary B (Brother-in-law of Resident) published on 13 April 2022
Submitted via Website • Report

Overall Experience

The care received by my relative was first class. I cannot thank the professional and caring staff enough. For more than 5 years my relative was given all his caring needs. He was very happy here. The environment was excellent and very clean. I would like to thank all concerned, past and present.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J T (Daughter of Resident) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience

Mum is well looked after by the friendly and caring staff. The staff are always very patient. Mum is always clean and so is her room. It's lovely to see the occasional photo of Mum participating in-home activities.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sally Y (Niece of Resident) published on 18 March 2022
Submitted via Postal Card • Report

Overall Experience

Our experience has been amazing, cannot fault the care given to my aunt. She loves the food and the carers. Covid has changed things, however, everyone has done their best to see that residents are happy and safe.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Fiona L (Daughter of Resident) published on 21 January 2022
Submitted via Postal Card • Report

Overall Experience

My father was only at Windsor Street for a short time before he sadly passed away. The professionalism and care the staff showed my father, myself and my mother was outstanding, from the nurses, carers, manager, receptionist, cleaner and activities coordinator. The level of care and dignity shown to

my father by all at the home meant so much to us. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P F (Daughter of Resident) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience

What is not mentioned in relation to the assessment unit is that this is an inferior version of what a service user might expect from a modern 21st-century care home. There are no activities to engage or stimulate the patients (supposed to be the residents who enjoy a full range of these). The staff

are lovely but are too busy to spend time with them. The end result, with restricted visiting from outside, is a marked deterioration in mental health.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Valerie P (Respite Resident) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience

The perfect word to describe the "Windsor Street Care Centre" is "excellent". The loveliest, kindest carers and nurses who do everything that can to help you, even when you do stupid things, like me! I am very sad to leave your lovely care centre. Great cleanliness, lovely food and rooms, beautiful

gardens. Thank you, everybody; I will miss you so much!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M B (Resident) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience

Since arriving here, I have received excellent care from the nurses and staff. I would recommend this establishment.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M J (Resident) published on 12 July 2021
Submitted via Postal Card • Report

Overall Experience

When I came here I was very anxious and I didn't know what to expect. To my surprise, I am really happy here. Staff are looking after me really well and my condition is improving.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rosalind S (Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience

I enjoyed very much and will recommend it to whomever may need it.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David G (Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience

I have come through a bad patch and Parkinson's. In hospital the staff did really understand the nature of the disease and I spent long hours in bed, feeling my legs rotting away. Here the opposite is true. It's difficult for me to write neatly but all I need to say is the staff here is treating me

with dignity respect. I think the staff is the best I have come across and they are a credit to their calling. They go the extra mile.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen W (Daughter of Resident) published on 29 April 2021
Submitted via Postal Card • Report

Overall Experience

I cannot fault the carers. They go beyond their duties on many occasions, especially during the pandemic where they have to do hairdressing and nails of residents as well as prepare and serve three meals a day, wash up and personal care for each resident, some needing two carers to hoist them; my mother

being one of them. I feel most strongly that carers are so busy, they do not have time to sit and talk to residents. It's disgraceful that carers are on minimum wage when non-trained cleaners can charge £15 an hour.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Clare C (Daughter of Resident) published on 30 March 2021
Submitted via Website • Report

Overall Experience

My mother was discharged to Windsor Street Care Centre from hospital. Although I had been my mother's carer for five years, my older brother was put down as her next of kin, and they dealt only with him. I went to the care home yesterday and begged them to let me see my mother. I'd spoken to her on

Skype and could see she was failing. Due to covid, they refused to let me in - pleasantly, but firmly, despite 20 minutes of pleading. They told me she wasn't at "end of life".
At 9 am this morning, they called to tell me she'd passed away. My mother had dementia. She died thinking I couldn't be bothered to visit her. I was allowed to see her today. I am devastated that my mother died believing I didn't love her enough to visit her. This is something I will have to live with for the rest of my life. The carers who laid my mother out were lovely and allowed me to stay while they got her ready, but the management should have listened to my concerns.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G H (Daughter of Resident) published on 13 August 2020
Submitted via Website • Report

Overall Experience

I would like to thank Windsor Street for the excellent care my mother received during her 5 years as a resident, with steadily increasing dementia. Residents are treated with respect and affection, and relatives are welcomed and supported. The carers are a wonderful team whose patience and professionalism

are so impressive for such a demanding job. The admin, domestic and catering staff are always helpful and there is excellent GP backup. Dementia is not an easy road for sufferers or families, but Windsor Street does its best to make it easier, and it comes across as a happy place.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Total of 109, showing 21-40

Windsor Street Care Centre

Care Provided by Windsor Street Care Centre

Good to Know

Funding & Fees Guide for Windsor Street Care Centre

Facilities