Windsor Street Care Centre

35-37 Windsor Street, Cheltenham GL52 2DG
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9.7 109 Reviews
Opened in 2013, this welcoming home is located on Windsor Street, an attractive residential road in north Cheltenham. Windsor Street Care Centre offers residential, dementia, nursing and respite care for up to 81 residents in modern, friendly and comfortable households with a beautiful garden and balcony space to enjoy.

To give you the support when you need it, a friendly, professionally trained team is on hand around the clock to support you, so that you can continue to enjoy a fulfilling and independent lifestyle.

This modern home has been designed with your comfort and wellbeing in mind. Relax in one of the cosy lounges, take advantage of the secure terraces on sunny days, or join in one of the social activities taking place daily. If you'd like a little more privacy, then your own spacious bed-sitting room, with en-suite shower facilities, offers a peaceful haven.


There is full programme of different activities and events organised by the Activity Co-ordinators around each person's requests, hobbies and interests.

Typical daily activities might include:

•        arts and crafts
•        coffee morning
•        trip to the local garden centre
•        visiting musicians
•        seated yoga

Home cooked meals are prepared by the talented cook and kitchen team. The freshly prepared, delicious dishes are carefully balanced to get the best nutritional value and take account of any individual dietary requirements or preferences.

Upcoming events include:

- Lunch Club: Second Monday of every month, 12noon – 1pm

- Coffee Morning - every Saturday, from 10:45am filled with current affairs discussion or quizzes

- Time to Talk: Tea, coffee and a chat - every other Thursday, 3pm – 4pm
You can call the home to reserve a space or just pop in!
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Care Provided by Windsor Street Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 81 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Day Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Marzanna Urbaniak (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (81)
    • Single Rooms with ensuite Wet Room (81)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Windsor Street Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,495 – £1,595
    • Self-Funded Residential Dementia Care £1,595 – £1,695
    • Self-Funded Nursing Care £1,870 – £1,870
    • Self-Funded Nursing Dementia Care £1,870 – £1,870
    • RESPITE Self-Funded Residential Care £1,675 – £1,795
    • RESPITE Self-Funded Residential Dementia Care £1,790 – £1,910
    • RESPITE Self-Funded Nursing Care £2,055 – £2,055
    • RESPITE Self-Funded Nursing Dementia Care £2,055 – £2,055

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.
    We currently have a welcome offer available for new residents funding their own care at Windsor Street. The offer includes free hairdresser/barber services, chiropody, daily newspaper of your choice and toiletry gift set on arrival.


    Terms and conditions apply. Available for a limited time only. Speak to a member of the team for more information.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Windsor Street Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • Free parking is available outside the home. Two car parks on the right, one before the entrance and one just beyond.


Windsor Street Care Centre Reviews (109)

Total of 109, showing 41-60
9.7

Windsor Street Care Centre has a Review Score of 9.7 (9.706) out of 10, based on 22 reviews in the last 2 years. Over all time Windsor Street Care Centre has 109 reviews.

Overall Experience

  • 91
  • 16
  • 1
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  • 1

Date Published

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Review from P P (Cousin of Resident) published on 9 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone was friendly and helpful. What more could you ask for?

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Review from T M (Daughter of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Windsor Street Care Centre is a modern warm and welcoming home with staff who patently carte for the wellbeing of the residents as well as understanding the pressures on their families and responsibilities towards the family members of the resident. Staff always act in a professional manner and turnover
is hardly noticeable which adds to the settled environment for the resident at a difficult stage in their life.

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Review from C T (Wife of Resident) published on 7 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were very welcoming and friendly and provided my husband with excellent care during the last three weeks of his life.
He was admitted at very short notice straight from the hospital, but nothing was too much trouble. It was like home from home, and I would recommend this Care Centre to anyone.

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Review from J P (Respite Resident) published on 11 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was a most wonderful experience. The staff were kind and caring. The attention they gave to me was of the highest standard. I could not have been in a better place.

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Review from David H (Husband of Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise this care home highly enough. Without exception, the staff wanted to work there, they looked after my wife better than I ever could have in her last weeks. I remember this care home being built- a custom-built care home with 'all mod cons'. It didn't take long for my wife to transfer
her allegiance from me to the carers.

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Review from C R (Regular Volunteer) published on 16 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Windsor Street are brilliant; kind, patient and gentle with residents. They work really hard but always make time for individual needs. The activities co-ordinators ensure that there is plenty going on and the activities are well thought out. Musical entertainment is very popular with the
residents; also the various creative activities such as painting and collage.

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Review from Carolyn C (Mother of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone was so kind and caring - only for respite but may well be permanent soon. Thank you.

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Review from Frances J (Regular Volunteer) published on 31 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit regularly and see many of the activities taking place here. The residents are catered for in many ways keeping them active, both in body and mind. The care and welfare of the residents is paramount. There is a very happy welcoming atmosphere.

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Review from Anna H (Daughter of Resident) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to thank the management, doctor and all staff for their dedication and thoughtful, kind care towards my mother. They all do a very professional job.

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Review from Rosanne R (Granddaughter of Resident) published on 12 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted for two weeks respite care (which became three weeks of care). She received excellent care so that her condition was greatly alleviated and she regained her strength. They really did do their best for her and that was a remarkable achievement in such a short time. The staff were
always cheerful and friendly, kind, courteous and helpful and nothing was too much trouble, both for residents and their visitors. My mother was not the easiest of people but the nurses were infinitely patient and caring, taking time to fully explain.
I can't thank them enough.

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Review from Sarah B (Daughter of Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first impression of Windsor Street was that it is a friendly and homely environment.
The level of care for residents is so genuine and sincere and the dignity towards them is paramount.
As a relative, it is a 'fun' place to come and visit and always a lot going on.

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Review from David M (Husband of Resident) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been at Windsor Street for 5 years. Overall the care has been good - care staff quality is excellent but shortages occur, I recognise that is generally so nationally.


As a self-financer, the payment of high fees is problematic, particularly as a significant proportion goes to subsidise

underfunded social services. The total lack of financial support by the government is scandalous.

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Review from Alison P (Daughter of Resident) published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother arrived at Windsor Street at short notice and at a crisis point. She remained there longer than expected as the care got her through that crisis and for 5 weeks I was able to feel confident that she was safe. All the staff were kind, caring and supportive and I was able to be with my mother
at her peaceful end. I could not have wished for better.

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Review from Gill C (Daughter of Resident) published on 23 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident since September 2018. I had struggled with her having to go into permanent care but I need not have worried. The care she has received has been nothing short of exemplary. Each member of staff has treated her with kindness, respect and dignity. She has been treated with
great patience and never as if she is a nuisance. Although she has advanced dementia, she is respected as a person and member of her little community. I couldn’t have wished for better care for her.


The standard of cleanliness is a credit to the domestic staff and the quality of food is also very good.


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Review from Shara S (Stepdaughter of Resident) published on 28 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In Dec 2016 my step-mother became a resident and she was regularly visited by me, my father and friends. In Nov 2018 my father became a resident due to health changes, but fortunately, he is familiar with the care centre. Both are in safe hands and receiving excellent care.
All the carers and staff
show compassion, respect, dignity and are familiar with their backgrounds so treat them as individuals. They welcome all visitors and keep me fully informed on the well-being of my parents.
Their medical, dietary, emotional needs are met. A dedicated Doctor visits weekly as well as ad-hoc when required.
Dementia trained staff and Admiral Nurses are always available to answer any questions and concerns.
A regular and varied activity program, including 1-1, group and trips, is successfully run by the Activities team.
All this is managed by the General Manager and her team who I want to thank all for their care, professionalism and dedication.

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Review from Barbara F (Daughter of Resident) published on 18 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been made to feel like family here. Mum has been treated with love, respect and dignity. Nothing has been too much trouble and we as carers have been supported too. I am full of gratitude for the wonderful staff who have made the last two months so lovely for us all.

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Review from Sonia C (Daughter of Resident) published on 11 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care extended to both of my parents whilst at Windsor Street has been excellent. Although bed bound for the past two and a half years, my mother does not suffer from bed sores at all and her skin is beautifully pink and soft (better than mine!). My father's care too has been excellent, particularly
in the past few weeks when he has been declared at end of life stage. Attending the resident/relative meetings really gives you a proper feel for all that goes on in the home and how hard the staff work to motivate/entertain and re-assure patients. It was undoubtedly the very best choice for my parents and probably the best facility in Cheltenham.

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Review from Angela P (Daughter of Resident) published on 8 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Only fabulous things to say about Windsor Street! Strong leadership and well-trained, kind and considerate staff create a happy atmosphere. My relative had a hospital stay. During this time the care leader from Hampton Wing was in contact with the hospital and with us to check on progress and to ensure
that the resident would be discharged back into the care of Windsor Street as soon as possible. This lady also took time out of her own weekend to make a hospital visit, along with treats! It was a stressful time with our relative in hospital, but having this level of support was amazing. On return from hospital, the improvement in my relative was incredibly fast, due to the first class care given by the staff at Windsor Street who arranged specialist equipment and food. I am very grateful for the way my relative is looked after. Having a relative in Windsor Street means joining a very wonderful family of staff and residents which can be surprisingly enriching when least expected.

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Review from S P (Daughter of Resident) published on 8 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Windsor Street for 4 years. Her care has been excellent and she is as happy and settled as she can be. Her ulcerated legs which she had for over 7 years have healed thanks to the dedication and care of the nursing staff. They make sure her dietary needs are looked after
and she is always clean. She has developed very good relationships with all the staff and I am sure these have helped to keep her as cognitively able as she is.

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Review from Judith W (Friend of Resident) published on 26 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has now been in Windsor Street for 18 months and during that time she has received exceptional care and attention. She recently had her 91st birthday. The carers bought a present and flowers, sang happy birthday, with live musical accompaniment in her room and the chefs produced a very fine
Victoria sponge which was delicious.
She is now able to sit a little while in a supportive chair which she enjoys. This is a care centre that 'cares', the staff are always happy to pop in and pass the time of day and interact with her.
The activities team arrange regular musical events and one to one book reading.
Overall, this is an excellent care centre and is a credit to the Manager and Admin staff.

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Current Review Score: 9.7 (9.706)

Overview of Review Score

The Review Score of 9.7 (9.706) out of 10 for Windsor Street Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.706 for Windsor Street Care Centre is calculated as follows: ( (207 Excellents x 5) + (31 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) + (6 Very Poors x 1) ) ÷ 252 Ratings = 4.706

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Windsor Street Care Centre is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (3)

Marzanna

Marzanna Urbaniak

Job Title: Home Manager

Marzanna Urbaniak joined the Trust 4 years ago and has over 24 years of nursing experience. Having worked as care leader, nurse and deputy manager in 2019 she became the home manager of Windsor Street Care Centre.

Marzanna has been with Winsdor Street for two years and has fantastic relationships with colleagues, relatives and their families.

Marzanna prides her herself on being committed to care, enabling all to have fulfilling lives.

... Read more
Beata

Beata Beevor

Job Title: Activities Coordinator

Joined: 2019

Bea has been an Activity Coordinator at OSJCT since November 2019 and at Windsor Street since September 2022. She is passionate about her role, brings a person-centred approach to her work, and ensures that residents actively participate in community activities. She is also the Dementia and End of Life Champion at Windsor Street Care Centre, focusing on fostering independence among residents.

Her qualifications include being a Neuromuscular Massage Therapist, holding a Diploma in Care RQF - Adult Care - Activity Coordinator path, and achieving Principles of End-of-Life Care Level 2 and Level 3. Bea has also completed courses in Grief and Bereavement Counselling Diploma and Dementia Care Level 2. Beyond her professional commitments, Bea leads a Bereavement Cafe and an End-of-Life Cafe, connecting Windsor Street with the Cornerstone Centre Community Hub.

In her free time, Bea finds joy in regular seaside visits with her husband and dog Olav, indulging in her passion for body boarding, especially during the winter months.

... Read more
Charo

Charo Guirado

Job Title: Activities Coordinator

Joined: 2010

Charo has been an Activity Coordinator with OSJCT since March 2010. She initially started as a carer and later obtained her NVQ Adult Care Level 2 qualification.

In November 2022, she took on the role of Activity Coordinator, and she is also a Dementia Champion. Charo is genuinely passionate about her work, always thinking of unique and engaging activities for residents. Her approach involves encouraging residents to pursue activities they enjoy and fostering a positive and stimulating environment.

Outside of her professional commitments, Charo likes spending quality time with her family in Spain. She loves walks along the beach and countryside trips with her husband. She likes to spend her free time reading books and using her imagination to sew and knit beautiful and meaningful items.

... Read more