Windsor Street Care Centre

35-37 Windsor Street, Cheltenham GL52 2DG
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9.7 109 Reviews
  • Windsor Street Care Centre, Cheltenham
Opened in 2013, this welcoming home is located on Windsor Street, an attractive residential road in north Cheltenham. Windsor Street Care Centre offers residential, dementia, nursing and respite care for up to 81 residents in modern, friendly and comfortable households with a beautiful garden and balcony space to enjoy.

To give you the support when you need it, a friendly, professionally trained team is on hand around the clock to support you, so that you can continue to enjoy a fulfilling and independent lifestyle.

This modern home has been designed with your comfort and wellbeing in mind. Relax in one of the cosy lounges, take advantage of the secure terraces on sunny days, or join in one of the social activities taking place daily. If you'd like a little more privacy, then your own spacious bed-sitting room, with en-suite shower facilities, offers a peaceful haven.


There is full programme of different activities and events organised by the Activity Co-ordinators around each person's requests, hobbies and interests.

Typical daily activities might include:

•        arts and crafts
•        coffee morning
•        trip to the local garden centre
•        visiting musicians
•        seated yoga

Home cooked meals are prepared by the talented cook and kitchen team. The freshly prepared, delicious dishes are carefully balanced to get the best nutritional value and take account of any individual dietary requirements or preferences.

Upcoming events include:

- Lunch Club: Second Monday of every month, 12noon – 1pm

- Coffee Morning - every Saturday, from 10:45am filled with current affairs discussion or quizzes

- Time to Talk: Tea, coffee and a chat - every other Thursday, 3pm – 4pm
You can call the home to reserve a space or just pop in!

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Care Provided by Windsor Street Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 81 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Day Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Marzanna Urbaniak (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (81)
    • Single Rooms with ensuite Wet Room (81)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Windsor Street Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,495 – £1,595
    • Self-Funded Residential Dementia Care £1,595 – £1,695
    • Self-Funded Nursing Care £1,870 – £1,870
    • Self-Funded Nursing Dementia Care £1,870 – £1,870
    • RESPITE Self-Funded Residential Care £1,675 – £1,795
    • RESPITE Self-Funded Residential Dementia Care £1,790 – £1,910
    • RESPITE Self-Funded Nursing Care £2,055 – £2,055
    • RESPITE Self-Funded Nursing Dementia Care £2,055 – £2,055

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.
    We currently have a welcome offer available for new residents funding their own care at Windsor Street. The offer includes free hairdresser/barber services, chiropody, daily newspaper of your choice and toiletry gift set on arrival.


    Terms and conditions apply. Available for a limited time only. Speak to a member of the team for more information.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Windsor Street Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • Free parking is available outside the home. Two car parks on the right, one before the entrance and one just beyond.


Windsor Street Care Centre Reviews (109)

Total of 109, showing 61-80
9.7

Windsor Street Care Centre has a Review Score of 9.7 (9.706) out of 10, based on 22 reviews in the last 2 years. Over all time Windsor Street Care Centre has 109 reviews.

Overall Experience

  • 91
  • 16
  • 1
  • 0
  • 1

Date Published

109
5
11
22
87

Review from Philippa G (Regular Volunteer) published on 4 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my experience, the home is outstanding in care and has an all-around friendly atmosphere, so much so that I am looking to work for the company.

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Review from John M (Respite Resident) published on 22 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff kind and helpful, mostly very caring - I felt looked after.
Facilities very good and easy to use.
Food quality variable - soup watery - porridge good for brick making - pastry solid.
Also a difficulty providing for special requirements.
On the whole a friendly, caring place to stay.

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Review from Peter M (Son of Resident) published on 7 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent 15 months in Windsor Street as she gradually deteriorated with dementia. The staff were caring, flexible and kind during the whole time but particularly towards the end. The whole place operated with a real sense of care and support to both my mother and myself.

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Review from Susan D (Daughter of Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent facility which provides an understanding and care for people with dementia.

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Review from D W (Brother of Resident) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention that was given to my brother were more than what the family could have asked for. The staff are all very dedicated to their work, nothing was too much trouble.

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Review from Dennis H (Son of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I would like to thank all the staff at Windsor Street Care Centre for all the loving care and kindness they gave to my late mum. We would recommend your care centre to any family. We thank you also for all the kindness shown to our family.

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Review from Peggy B (Wife of Resident) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care that my husband has at this home. He is beginning to settle more enow.

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Review from Abigail W (Daughter of Resident) published on 5 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care was compassionate and friendly. Those who are sick are treated with dignity along with their family.


It felt like extended family, helping in every possible way.


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Review from Nicky T (Daughter of Resident) published on 29 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was cared for in Windsor street for 3 weeks whilst he recovered from an illness, the care was exceptional and they really could not do enough for him. The facilities were wonderful and all new and fresh. It is a new purpose built care home so ideal so frail elderly people to move about freely
or with assistance.
We were allowed to bring our elderly black labrador onto Balmoral and she was very much loved by the staff and some of the other guests in the suite. Having the dog to visit really cheered up my father and helped him feel more at home.
In the care home, there is a purpose built bath so that elderly people can have help to have a bath which is a real luxury if you are no longer able to in your own home. My father found this a real treat and was truly pampered during his bath times.
The food was delicious and main meals are served at lunch time.
We really cannot fault the care given and the service provided, definitely a safe and caring place to be.

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Review from David S (Stepson of Resident) published on 15 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Stepdad has been at Windsor Street since 2012. I have always found the staff extremely helpful, polite and caring, as do all my family.
Stepdad has been on one of the dementia units within the home, which all the staff made his stay very welcoming and well looked after as possible.

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Review from R W (Son of Resident) published on 20 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good facilities and quality of care in a modern purpose-built facility. Very good quality staff who are proactive and look for ways to improve quality of life.


Staff levels high enough to allow time to be spent with residents on a one to one basis and understand their needs.


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Review from Eileen K (Sister of Resident) published on 20 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My bother has been a resident since the day of opening. I find the staff very supportive, prepared to take time to explain his care plans, needs etc.


At times he can be difficult but is treated with sympathy and respect.


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Review from Dawn G (Daughter of Resident) published on 25 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Windsor Street Care is an excellent care home where the residents needs always come first whether it be nursing or personal care.
Dad was only here for 28 days but he felt like it really was his home and was always praising the nursing staff, carers and even the maintenance man, they always found time
to have a chat or even a song.
They also found time to look after our family during a Very difficult time, for that we will be always grateful.
Windsor Street Care is an excellent example of a well managed and well run care home without losing the personal touch.

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Review from Jackie C (Friend of Resident) published on 19 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On visiting a family friend I was very impressed by the care centre. A lovely room, bigger than others I have visited in other homes. Lovely outside balconies with seating and flowers. Staff were all very friendly and attentive. The person I was visiting was very happy there. Lovely kitchen area for
visitors to use adjacent to a nice dining area for the residents. Very impressed.

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Review from Jennifer B (Daughter of Resident) published on 21 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed on my first visit to look round the home. It was spotlessly clean and the senior nurse was very helpful.
I found the staff all very caring and dedicated.
My mother was only in there for a short time, but I felt that I had chosen the best home.

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Review from James W (Son of Resident) published on 21 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Windsor Street Care Centre is excellent. My mum has now been there for nearly two years. I can honestly say that I doubt there is anywhere in the U.K that would be a better place for her in this the last stage of her life.
The detail and love invested in my mum's daily needs are superb.

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Review from William R (Relative of Resident) published on 22 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the home of a very high standard. The staff are very friendly and professional with good security. Feels very homely and caring. Nothing seems too much trouble.

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Review from Paul H (Son of Resident) published on 8 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment Dad arrived at the home the care was outstanding and the staff were so loving and kind, that my family were confident that he was in excellent hands. Dad was happy there and grateful for the kindness shown by the experienced and caring staff. His family would thoroughly recommend Windsor
Street Care Home to anyone looking for care.

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Review from S T (Daughter of Resident) published on 7 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for 22 months. I like the "open door" policy and being able to visit at any time. The carers are exceptionally caring, respectful and patient. They treat residents with good humour and kindness. A new initiative to have an activity coordinator dedicated to each household
has improved activities. I am grateful to the pro-active carers in my mother's household who have gone the extra mile to provide materials and personalised handmade bags for each resident. The manager is approachable and open to new ideas. The whole staff team work hard to provide a welcoming friendly home. Thank you.

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Review from Beverley D (Daughter of Resident) published on 4 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was transferred directly from hospital originally into respite care on Balmoral Unit, Windsor Street Care Home. He was not expected to live beyond a few months. He was totally dependent on staff for all his needs, however, after several months of excellent care, he is now greatly improved, eating
well, building his strength up and this is purely down to the continuous great care he has received. He loves the place now and considers it his home.

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Current Review Score: 9.7 (9.706)

Overview of Review Score

The Review Score of 9.7 (9.706) out of 10 for Windsor Street Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.706 for Windsor Street Care Centre is calculated as follows: ( (207 Excellents x 5) + (31 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) + (6 Very Poors x 1) ) ÷ 252 Ratings = 4.706

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Windsor Street Care Centre is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (3)

Marzanna

Marzanna Urbaniak

Job Title: Home Manager

Marzanna Urbaniak joined the Trust 4 years ago and has over 24 years of nursing experience. Having worked as care leader, nurse and deputy manager in 2019 she became the home manager of Windsor Street Care Centre.


Marzanna has been with Winsdor Street for two years and has fantastic relationships with colleagues, relatives and their families.


Marzanna prides her herself on being committed to care, enabling all to have fulfilling lives.


Beata

Beata Beevor

Job Title: Activities Coordinator

Joined: 2019

Bea has been an Activity Coordinator at OSJCT since November 2019 and at Windsor Street since September 2022. She is passionate about her role, brings a person-centred approach to her work, and ensures that residents actively participate in community activities. She is also the Dementia and End of Life Champion at Windsor Street Care Centre, focusing on fostering independence among residents.


Her qualifications include being a Neuromuscular Massage Therapist, holding a Diploma in Care RQF - Adult Care - Activity Coordinator path, and achieving Principles of End-of-Life Care Level 2 and Level 3. Bea has also completed courses in Grief and Bereavement Counselling Diploma and Dementia Care Level 2. Beyond her professional commitments, Bea leads a Bereavement Cafe and an End-of-Life Cafe, connecting Windsor Street with the Cornerstone Centre Community Hub.


In her free time, Bea finds joy in regular seaside visits with her husband and dog Olav, indulging in her passion for body boarding, especially during the winter months.


Charo

Charo Guirado

Job Title: Activities Coordinator

Joined: 2010

Charo has been an Activity Coordinator with OSJCT since March 2010. She initially started as a carer and later obtained her NVQ Adult Care Level 2 qualification.


In November 2022, she took on the role of Activity Coordinator, and she is also a Dementia Champion. Charo is genuinely passionate about her work, always thinking of unique and engaging activities for residents. Her approach involves encouraging residents to pursue activities they enjoy and fostering a positive and stimulating environment.


Outside of her professional commitments, Charo likes spending quality time with her family in Spain. She loves walks along the beach and countryside trips with her husband. She likes to spend her free time reading books and using her imagination to sew and knit beautiful and meaningful items.