Windsor Street Care Centre

35-37 Windsor Street, Cheltenham GL52 2DG
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9.7 109 Reviews
  • Windsor Street Care Centre, Cheltenham
Opened in 2013, this welcoming home is located on Windsor Street, an attractive residential road in north Cheltenham. Windsor Street Care Centre offers residential, dementia, nursing and respite care for up to 81 residents in modern, friendly and comfortable households with a beautiful garden and balcony space to enjoy.

To give you the support when you need it, a friendly, professionally trained team is on hand around the clock to support you, so that you can continue to enjoy a fulfilling and independent lifestyle.

This modern home has been designed with your comfort and wellbeing in mind. Relax in one of the cosy lounges, take advantage of the secure terraces on sunny days, or join in one of the social activities taking place daily. If you'd like a little more privacy, then your own spacious bed-sitting room, with en-suite shower facilities, offers a peaceful haven.


There is full programme of different activities and events organised by the Activity Co-ordinators around each person's requests, hobbies and interests.

Typical daily activities might include:

•        arts and crafts
•        coffee morning
•        trip to the local garden centre
•        visiting musicians
•        seated yoga

Home cooked meals are prepared by the talented cook and kitchen team. The freshly prepared, delicious dishes are carefully balanced to get the best nutritional value and take account of any individual dietary requirements or preferences.

Upcoming events include:

- Lunch Club: Second Monday of every month, 12noon – 1pm

- Coffee Morning - every Saturday, from 10:45am filled with current affairs discussion or quizzes

- Time to Talk: Tea, coffee and a chat - every other Thursday, 3pm – 4pm
You can call the home to reserve a space or just pop in!

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Care Provided by Windsor Street Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 81 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Day Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Marzanna Urbaniak (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (81)
    • Single Rooms with ensuite Wet Room (81)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Windsor Street Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,495 – £1,595
    • Self-Funded Residential Dementia Care £1,595 – £1,695
    • Self-Funded Nursing Care £1,870 – £1,870
    • Self-Funded Nursing Dementia Care £1,870 – £1,870
    • RESPITE Self-Funded Residential Care £1,675 – £1,795
    • RESPITE Self-Funded Residential Dementia Care £1,790 – £1,910
    • RESPITE Self-Funded Nursing Care £2,055 – £2,055
    • RESPITE Self-Funded Nursing Dementia Care £2,055 – £2,055

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.
    We currently have a welcome offer available for new residents funding their own care at Windsor Street. The offer includes free hairdresser/barber services, chiropody, daily newspaper of your choice and toiletry gift set on arrival.


    Terms and conditions apply. Available for a limited time only. Speak to a member of the team for more information.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Windsor Street Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • Free parking is available outside the home. Two car parks on the right, one before the entrance and one just beyond.


Windsor Street Care Centre Reviews (109)

Total of 109, showing 81-100
9.7

Windsor Street Care Centre has a Review Score of 9.7 (9.706) out of 10, based on 22 reviews in the last 2 years. Over all time Windsor Street Care Centre has 109 reviews.

Overall Experience

  • 91
  • 16
  • 1
  • 0
  • 1

Date Published

109
5
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22
87

Review from Susan M (Daughter of Resident) published on 15 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A purpose built care centre with small intimate units where it is possible to build up relationships with staff. Modern and bright, good furnishings. Spacious rooms with en-suite wet rooms. Excellent caring staff. Lovely garden and vegetable plot. Many activities appropriate to the clients.

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Review from M N (Daughter of Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The process from the staff has been made very easy. The carers are superb to clients and relatives alike. There seems to be plenty of activities and my mother was very encouraged to take part. It is very obvious there is a real feeling here and there is a lovely family atmosphere. There is plenty of
space and light. I have reserved a room for myself!!!

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Review from Dom B (Son of Resident) published on 11 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very friendly clean modern care home with friendly staff, good food and facilities
The manager is very approachable. Both my mum and dad have both stayed here and I would recommend the home to anyone.

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Review from K J (Daughter of Resident) published on 28 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here for 10 weeks now and I am so happy with the care she is receiving. Everyone has her best interests at heart and tries to help her settle in and enjoy herself. I've also been very grateful for the support I've received during this difficult time.
Finally, I'm able to relax and know
that Mum is in a good place.
Very person-centred care.

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Review from Donald W (Friend of Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On my many visits to friends in Windsor Street, I have always found the staff to be kind and welcoming.
During the 5 or 6 hours that I spend in the home, I have seen many acts of kindness from the staff that is beyond the normal requirements.
There seems to be a genuine desire amongst all involved
to provide good care in a lovely and friendly way.

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Review from H T (Daughter of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My 96 year old mum is in her 2nd year at Windsor Street Care Centre. The first six months there she was quite ill but received excellent nursing care and recovered well. She is now happy in her own room with all her treasured things around her. She enjoys all the activities and events and finds the
meals very tasty. All the staff are very kind and caring and I am happy to know that she is happy there!

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Review from Jacqui E (Niece of Resident) published on 5 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent dementia care by all staff. My friend and uncle are both resident and are treated as human beings. They are extremely well treated and cared for and I never worry about leaving them after a visit as I know they are safe, secure and are clean and well fed. Rooms and environment are lovely.

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Review from Mollie A (Resident) published on 6 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came in November 2015 for respite, stayed for 6 weeks and then became a resident. Apart from the time when the carers are short staffed, you have to be patient and wait for your turn. I love the food, and the activities are good (unless cancelled). Everyone is very kind and helpful. My room is nice
and everyone who visits say so. The only grumble is my daughter has trouble getting in the front door at weekends.

Reply from Janis Tunaley, Communications Manager at Windsor Street Care Centre

Thank you for your review and your kind comments about the team, which I will certainly share with them. With regard to access to the home at weekends, we recognise that this can, at times, be a little frustrating. Unfortunately, we do not have reception staff on duty at the weekend, and for that reason we recommend that visitors buzz the relevant unit using the intercom system to gain entry. However, if colleagues are busy meeting the needs of the residents, it may take a while for somebody to return to the office to answer the intercom and allow people access. I am sure you will appreciate that, in order to maintain the safety and security of our residents, we are not able to give relatives the access code.


I am delighted that you enjoy our activities programme; we are fortunate to be well supported in this area, with rare cancellations being due, usually to entertainers being unable to attend at short notice. We always do our best to make sure activities take place.


There have been some recent staff shortages due to long term sickness, maternity leave and members of the team leaving to take up other opportunities. However, we have recruited new carers and are confident that, once they have completed their induction, they will contribute effectively to our existing staff team.


I hope that this addresses the points that you raise but would be more than happy to discuss any matter at any time with either you or your daughter. Please never hesitate to be in touch with me.


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Review from A W (Resident) published on 5 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think it is nice because people look after you. I'm not physically able to do much but everyone makes an effort to help me and they listen to my wishes. I like it when the therapy dog visits me in my bed.

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Review from Finlky R (Regular Volunteer) published on 10 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a volunteer at this care home for 3 years. In all my dealings with the staff and residents of Windsor Street, I have been most impressed - particularly with the care shown by the staff dealing with residents who have dementia.
Dementia residents can be very difficult at times, and staff
dealing with them require patience, tolerance and understanding. I feel these qualities have been demonstrated admirably when I watch staff/resident interactions at Windsor Street.

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Review from Mike D (Regular Volunteer) published on 2 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy volunteering at Windsor Street, in particular the large scale fund raising events for example the summer garden party. Windsor Street is well connected within the community and offers a wide variety of trips outside of the home. Also all of the staff are happy to answer any questions I have
which I find very comforting.

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Review from Pam W (Resident) published on 1 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very pleased with my treatment and being looked after, I've got no other complaints.

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Review from J G (Resident) published on 1 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good support from staff. The food was very good and plentiful, the room was very nice and kept very clean. In fact you couldn't fault anything. My stay there was very pleasant.

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Review from Peter W (Nephew of Resident) published on 24 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's sister passed away at Windsor Street in April 2015 having moved there some four months earlier. She had reached the terminal stage of a long-standing illness. I haven't posted a review until now (February 2016) partly because my mother herself was very frail and died in October, but this
has enabled me to make a comparison between two facilities in different parts of the country.


I had nothing to do with my aunt's decision to move into Windsor Street but soon realised that she had made an excellent choice. Accommodation and facilities were appropriate, well organised and clean, and the standard of nursing and personal care itself was first class. Apart from this I was particularly impressed by the support services, and the infrastructure which supported the front line care. The caring, client-centred ethos of the home, and the standard of communication by all staff, were excellent. I was in no doubt that every member of staff was signed up to ideals of the service.


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Review from Rob S (Son of Resident) published on 22 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I visited a number of Care Homes when it became clear that our mother could no longer live independently, we chose Windsor Street (Hampton Suite) and were very glad we did. The care Mum received was exemplary, the carers and staff were genuinely fond of the residents, spent time individually
with them on activities and encouraged the residents to participate in the wide variety of opportunities available. I've never met such a lovely group of people who went out of their way to provide the best personalised care to all the residents. The Medical and Nursing attention is also excellent. The ethos that the Order of St John have instilled in all their staff at Windsor Street is superb, be they Kitchen, Reception, Activities, Carers, Nursing .... We couldn't have chosen a friendlier, well equipped, safe, caring, social, happy place for Mum and they made her last 6 months the best they could possibly have been.

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Review from Barry S (Son of Resident) published on 22 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to Windsor Street when he was diagnosed with dementia and could no longer cope for himself. He is well cared for and treated with kindness and respect. He does appear happy in his own world and enjoys walking in the garden or watching TV in his own room. I no longer have to worry about
his medication or if there is anybody to help him if he has a fall. I would not hesitate to recommend Windsor St to anybody looking for a safe place for a loved one.

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Review from Angus and Hazel B (Regular Volunteer) published on 16 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We are consistently impressed with the welcoming atmosphere in this Home. We are greeted by name whenever we visit and thanked for any little service we provide.


The staff show a lot of patience and tenderness to the residents, who always look well cared for and nicely dressed.


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Review from Danielle C (Regular Volunteer) published on 16 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been volunteering for a few months and seen at first hand the staff, residents and environment of the care home. I have taken part in days out and art and singing activities with the residents and seen the care and respect with which they are treated. I would be very happy to recommend Windsor
Street Care Home to any friends or family.

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Review from Lorraine (Daughter of Resident) published on 15 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in there for 5 weeks lovely place and staff are great. There is not a place like it, so lovely. There is nothing the staff would not do to help. So please she was so well looked after while in there for respite. I would like to say a very big thank you to the staff and cleaning staff
thank you.

Reply from Andrew Moore, Home Manager at Windsor Street Care Centre

Thank you so much for taking the time to submit a review about your Mum's stay with us. Your comments are much appreciated and I will pass them on to the rest of the team. We're pleased to have been able to help out and look forward to welcoming your Mum back at any time she may need respite care in the future.


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Review from Anne M (Daughter of Resident) published on 5 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The high level of care, the extreme efficiency and kindness of all the staff in looking after my mother, and the extended family, have helped incredibly during these past 6 months. I would have no hesitation in recommending Windsor Street Care Centre.

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Current Review Score: 9.7 (9.706)

Overview of Review Score

The Review Score of 9.7 (9.706) out of 10 for Windsor Street Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.706 for Windsor Street Care Centre is calculated as follows: ( (207 Excellents x 5) + (31 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) + (6 Very Poors x 1) ) ÷ 252 Ratings = 4.706

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Windsor Street Care Centre is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (3)

Marzanna

Marzanna Urbaniak

Job Title: Home Manager

Marzanna Urbaniak joined the Trust 4 years ago and has over 24 years of nursing experience. Having worked as care leader, nurse and deputy manager in 2019 she became the home manager of Windsor Street Care Centre.


Marzanna has been with Winsdor Street for two years and has fantastic relationships with colleagues, relatives and their families.


Marzanna prides her herself on being committed to care, enabling all to have fulfilling lives.


Beata

Beata Beevor

Job Title: Activities Coordinator

Joined: 2019

Bea has been an Activity Coordinator at OSJCT since November 2019 and at Windsor Street since September 2022. She is passionate about her role, brings a person-centred approach to her work, and ensures that residents actively participate in community activities. She is also the Dementia and End of Life Champion at Windsor Street Care Centre, focusing on fostering independence among residents.


Her qualifications include being a Neuromuscular Massage Therapist, holding a Diploma in Care RQF - Adult Care - Activity Coordinator path, and achieving Principles of End-of-Life Care Level 2 and Level 3. Bea has also completed courses in Grief and Bereavement Counselling Diploma and Dementia Care Level 2. Beyond her professional commitments, Bea leads a Bereavement Cafe and an End-of-Life Cafe, connecting Windsor Street with the Cornerstone Centre Community Hub.


In her free time, Bea finds joy in regular seaside visits with her husband and dog Olav, indulging in her passion for body boarding, especially during the winter months.


Charo

Charo Guirado

Job Title: Activities Coordinator

Joined: 2010

Charo has been an Activity Coordinator with OSJCT since March 2010. She initially started as a carer and later obtained her NVQ Adult Care Level 2 qualification.


In November 2022, she took on the role of Activity Coordinator, and she is also a Dementia Champion. Charo is genuinely passionate about her work, always thinking of unique and engaging activities for residents. Her approach involves encouraging residents to pursue activities they enjoy and fostering a positive and stimulating environment.


Outside of her professional commitments, Charo likes spending quality time with her family in Spain. She loves walks along the beach and countryside trips with her husband. She likes to spend her free time reading books and using her imagination to sew and knit beautiful and meaningful items.