Windsor Street Care Centre

35-37 Windsor Street, Cheltenham GL52 2DG
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9.7 109 Reviews
  • Windsor Street Care Centre, Cheltenham
Opened in 2013, this welcoming home is located on Windsor Street, an attractive residential road in north Cheltenham. Windsor Street Care Centre offers residential, dementia, nursing and respite care for up to 81 residents in modern, friendly and comfortable households with a beautiful garden and balcony space to enjoy.

To give you the support when you need it, a friendly, professionally trained team is on hand around the clock to support you, so that you can continue to enjoy a fulfilling and independent lifestyle.

This modern home has been designed with your comfort and wellbeing in mind. Relax in one of the cosy lounges, take advantage of the secure terraces on sunny days, or join in one of the social activities taking place daily. If you'd like a little more privacy, then your own spacious bed-sitting room, with en-suite shower facilities, offers a peaceful haven.


There is full programme of different activities and events organised by the Activity Co-ordinators around each person's requests, hobbies and interests.

Typical daily activities might include:

•        arts and crafts
•        coffee morning
•        trip to the local garden centre
•        visiting musicians
•        seated yoga

Home cooked meals are prepared by the talented cook and kitchen team. The freshly prepared, delicious dishes are carefully balanced to get the best nutritional value and take account of any individual dietary requirements or preferences.

Upcoming events include:

- Lunch Club: Second Monday of every month, 12noon – 1pm

- Coffee Morning - every Saturday, from 10:45am filled with current affairs discussion or quizzes

- Time to Talk: Tea, coffee and a chat - every other Thursday, 3pm – 4pm
You can call the home to reserve a space or just pop in!

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Care Provided by Windsor Street Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 81 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Day Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Marzanna Urbaniak (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (81)
    • Single Rooms with ensuite Wet Room (81)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Windsor Street Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,495 – £1,595
    • Self-Funded Residential Dementia Care £1,595 – £1,695
    • Self-Funded Nursing Care £1,870 – £1,870
    • Self-Funded Nursing Dementia Care £1,870 – £1,870
    • RESPITE Self-Funded Residential Care £1,675 – £1,795
    • RESPITE Self-Funded Residential Dementia Care £1,790 – £1,910
    • RESPITE Self-Funded Nursing Care £2,055 – £2,055
    • RESPITE Self-Funded Nursing Dementia Care £2,055 – £2,055

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.
    We currently have a welcome offer available for new residents funding their own care at Windsor Street. The offer includes free hairdresser/barber services, chiropody, daily newspaper of your choice and toiletry gift set on arrival.


    Terms and conditions apply. Available for a limited time only. Speak to a member of the team for more information.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Windsor Street Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • Free parking is available outside the home. Two car parks on the right, one before the entrance and one just beyond.


Windsor Street Care Centre Reviews (109)

Total of 109, showing 101-109
9.7

Windsor Street Care Centre has a Review Score of 9.7 (9.706) out of 10, based on 22 reviews in the last 2 years. Over all time Windsor Street Care Centre has 109 reviews.

Overall Experience

  • 91
  • 16
  • 1
  • 0
  • 1

Date Published

109
5
11
22
87

Review from R E (Wife of Resident) published on 14 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in the Windsor Street Care home since June as it became too difficult to look after him at home. He has had excellent care from a very well run home. Great leadership from the top, charming manager and deputy who are cheerful and helpful. I am unable to comment on the activities
as my husband is unable to take part. Nursing excellent from lovely staff.

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Review from Gianluca M (Regular Volunteer) published on 17 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a volunteer at Windsor Street Care Home for two years now and every time I spend time with the residents I am always impressed by the quality of care delivered. Residents are treated with dignity and looked after extremely well. Activities are not only fun, but designed to be stimulating
and interactive. I have thoroughly enjoyed my time as a volunteer at Windsor Street.

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Review from Pauline W (Resident) published on 6 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After an accident at home I was sent to Windsor Street Care Centre to recover. I was very impressed with the high standard of care and attention I received. The staff all worked well together creating a lovely, happy atmosphere nothing was too much trouble, any requests were dealt with straight away.

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Review from David W (Son of Resident) published on 23 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been there for 2 years and the care she has has is second to none. They have given me my mother back. I would not hesitate to recommend to anyone. All the staff are so friendly and willing to help with anything. One of the nicest care homes I have seen.

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Review from Joan W (Friend of Resident) published on 6 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been a pleasure to visit my friend in these excellent surroundings. While I have been with her, she has had attention from staff whenever necessary and has declared her satisfaction with all aspects of care. The room is pleasant and welcoming and she is able to assist herself of access to shared
space (i.e Lounge, dining room ect) when well enough.

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Review from James T (Son of Resident) published on 29 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Windsor St for almost two years since it opened. The facilities are excellent, she is in a small unit with a dozen or so other residents, she has her own comfortable room with en-suite facilities. But the thing which has made Windsor Street so good for mum is the staff, dedicated,
friendly, caring and kind. I could ask for no more.

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Review from Anne R (Wife of Resident) published on 28 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husbands care needs are very great and I think the home deals with him very well on a personal basis day to day. However I feel he needs a bit more stimulation mentally to avoid the extreme boredom that he talks to me about. I realise that with so few staff and other residents perhaps needing more
attention is difficult.

Reply from Andrew Moore, Home Manager at Windsor Street Care Centre

Thank you for your comments which are welcomed. When residents come to live with us, we do our best to find out how they like to spend their time, so that we can support them to participate in activities we know they will enjoy. We are aware that your husband enjoys painting, drawing and crafts as well as the Sunday service which he occasionally attends. When the weather is good, he also enjoys sitting in the garden. Although our staffing levels on this particular unit are often above the minimum required, as you rightly surmise, there have been occasions over recent months where the needs of other residents have had to be prioritised, which may have led to your husband feeling bored. We have addressed this issue by increasing the amount of activity co-ordinator time available and are prioritising individualised activities with residents. This should help to ensure that all our residents are offered increased time for activities. I hope this reassures you, but please don't hesitate to speak with me about this, or any other issue, if you should have any queries or concerns.


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Review from Vivienne B (Daughter of Resident) published on 24 September 2015
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This is to reflect on my mother’s stay over the last eighteen months in Kensington Unit.
Following her slightly traumatic transition from another, local Care Home she was, together with ourselves, welcomed into the OSJCT Windsor Street community. The nursing, caring and activities staffs, supported
by extensive administration and service teams, combined to provide an engaging, family environment. The continuity and stability of the staff enabled her to build trust and establish friendships with many of the caring staff.
We are very glad that we found Windsor Street for my mother to spend her last days. She was very-well cared for in a modern, well-equipped facility.

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Review from Melanie R (Regular Volunteer) published on 22 September 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I think Windsor Street is a wonderful care home. I have been volunteering for over a year and I am so impressed with the care and attention all the residents receive. I would not hesitate to put my own relative in this home and am incredibly impressed with the range of trips and activities available
here - I look forward to my visits! I always leave feeling comforted that the residents are being well cared for. I have also benefited and learnt a great deal from the informative monthly support groups that are available in this home. My 90 year old mother has dementia and I have found my relation with her to have improved drastically by putting into practice what I have learnt during these sessions.

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Current Review Score: 9.7 (9.706)

Overview of Review Score

The Review Score of 9.7 (9.706) out of 10 for Windsor Street Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.706 for Windsor Street Care Centre is calculated as follows: ( (207 Excellents x 5) + (31 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) + (6 Very Poors x 1) ) ÷ 252 Ratings = 4.706

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Windsor Street Care Centre is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (3)

Marzanna

Marzanna Urbaniak

Job Title: Home Manager

Marzanna Urbaniak joined the Trust 4 years ago and has over 24 years of nursing experience. Having worked as care leader, nurse and deputy manager in 2019 she became the home manager of Windsor Street Care Centre.


Marzanna has been with Winsdor Street for two years and has fantastic relationships with colleagues, relatives and their families.


Marzanna prides her herself on being committed to care, enabling all to have fulfilling lives.


Beata

Beata Beevor

Job Title: Activities Coordinator

Joined: 2019

Bea has been an Activity Coordinator at OSJCT since November 2019 and at Windsor Street since September 2022. She is passionate about her role, brings a person-centred approach to her work, and ensures that residents actively participate in community activities. She is also the Dementia and End of Life Champion at Windsor Street Care Centre, focusing on fostering independence among residents.


Her qualifications include being a Neuromuscular Massage Therapist, holding a Diploma in Care RQF - Adult Care - Activity Coordinator path, and achieving Principles of End-of-Life Care Level 2 and Level 3. Bea has also completed courses in Grief and Bereavement Counselling Diploma and Dementia Care Level 2. Beyond her professional commitments, Bea leads a Bereavement Cafe and an End-of-Life Cafe, connecting Windsor Street with the Cornerstone Centre Community Hub.


In her free time, Bea finds joy in regular seaside visits with her husband and dog Olav, indulging in her passion for body boarding, especially during the winter months.


Charo

Charo Guirado

Job Title: Activities Coordinator

Joined: 2010

Charo has been an Activity Coordinator with OSJCT since March 2010. She initially started as a carer and later obtained her NVQ Adult Care Level 2 qualification.


In November 2022, she took on the role of Activity Coordinator, and she is also a Dementia Champion. Charo is genuinely passionate about her work, always thinking of unique and engaging activities for residents. Her approach involves encouraging residents to pursue activities they enjoy and fostering a positive and stimulating environment.


Outside of her professional commitments, Charo likes spending quality time with her family in Spain. She loves walks along the beach and countryside trips with her husband. She likes to spend her free time reading books and using her imagination to sew and knit beautiful and meaningful items.