Maitland Park Care Home

Maitland Park Road, Maitland Villas, London NW3 2DU
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9.4 12 Reviews
  • Maitland Park Care Home, London
Maitland Park Care Home is a charming accommodation, registered for up to sixty residents all of whom receive a detailed care plan that is tailored to their specific needs.

Residents have the privacy of en-suite bedrooms and their own shower, while a positive social environment is enhanced by the home's activities room, exercise and also a pamper room.

An ideal home for older people to spend a comfortable retirement, Maitland Park also specialises in dementia care.

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Care Provided by Maitland Park Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Benjamin Oni (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2013

Funding & Fees Guide for Maitland Park Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Maitland Park Care Home Reviews (12)

9.4

Maitland Park Care Home has a Review Score of 9.4 (9.402) out of 10, based on 9 reviews in the last 2 years. Over all time Maitland Park Care Home has 12 reviews.

Overall Experience

  • 9
  • 3
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Date Published

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Review from C W (Daughter of Resident) published on 28 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and his team are excellent.
They took care of my mother in her last days with dignity and pride.
I would not hesitate to recommend them to anyone and am eternally grateful for their kindness to me. Thank you, team.

Reply from Benjamin Oni, Home Manager at Maitland Park Care Home

Thank you for leaving us such kind words, we really appreciate it. Your lovely comments will be passed onto the rest of the team.


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Review from C W (Daughter of Resident) published on 28 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and his wonderful team are exceptional.
Their care I cannot express enough how good it was, the communication was clear and precise.
It was under very difficult circumstances that they took over the care of my Mother as she was in the last stages of life.
The room she was in was like
a five-star Hotel, just perfect!
Thanks again, Team.

Reply from Benjamin Oni, Home Manager at Maitland Park Care Home

Thank you for leaving us this kind review about the care of your mother, your kind words will be passed on to the rest of the team.


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Review from M V (Daughter of Resident) published on 6 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the home. Mum is always clean and well cared for. Her room and bedding are always spotless. The overall cleanliness is excellent. I am always kept informed of any problems by phone. All the staff are very caring and I am always received with a warm welcome by the reception staff,
whatever time I visit. Overall, I am very happy with the service.

Reply from Benjamin Oni, Home Manager at Maitland Park Care Home

Thank you for leaving us these kind words about the care of your mum, the team will be delighted to read this.


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Review from R L (Niece of Resident) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Two carers were so kind caring and lovely to my auntie. They also made my husband and I very welcome and made us a drink. Also, the receptionist was lovely and all the other staff on that day were very nice. My Auntie looked contented which was lovely to see. Also, I was asked who I was in relation
to my Auntie, which I thought was very good because the carer had not seen me before, which had not happened before but I thought that was a very good security check.

Reply from Benjamin Oni, Home Manager at Maitland Park Care Home

This is such a lovely review to read, thank you. Your kind comments about the care of your auntie will be passed on to the rest of the team.


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Review from M K (Resident) published on 7 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Residents are encouraged to make decisions about their care. Staff are very responsive and caring to people's needs. A variety of activities are provided, staff are friendly, helpful, welcoming and willing to listen and make adjustments as requested. Big Thank you to all the staff keep up the good work.

Reply from Benjamin Oni, Home Manager at Maitland Park Care Home

Thank you so much for taking the time to leave us a review, we really appreciate it.


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Review from V M (Granddaughter of Resident) published on 9 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma moved to Maintland Park Care Home last year after some scares. I used to live with her and the family, but it became harder and harder to keep up and be there on the clock. This place is Very good, welcoming and caring, they really go the extra mile- and they are there at all hours to help
her, check on her, give her the meds and make sure she doesn't miss anything
I come to see my grandma every week and they are always there, asking her about her day and if she is happy with the food and making jokes to keep her enterntained, truly a care home, a five-star place

Reply from Benjamin Oni, Home Manager at Maitland Park Care Home

This is such a lovely review to read, thank you. It means a lot to the team and we are so pleased to hear that you are happy with the care for your wonderful grandma.


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Review from B F (Wife of Resident) published on 2 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After surgery on a broken leg and suffering from Alzheimer's, my husband was discharged from the hospital into permanent residential care at Maitland Park.
I was reluctant at first to accept this, but now, after two months, he has settled in. He is very well looked after, and the staff keep a close
eye on his physical well-being. He enjoys all the activities and interactions with the kind and caring staff.
We enjoyed the open day for the 10th anniversary of Maitland Park and appreciated how the long-serving residents and members of staff were acknowledged.
I can now relax in the knowledge that he is in safe and caring hands.

Reply from Benjamin Oni, Home Manager at Maitland Park Care Home

We are so pleased to hear that your husband has settled in well here with us at Maitland Park. He is most definitely in safe and caring hands.


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Review from G S (Sister of Resident) published on 7 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to visit my brother on the day of the 10th anniversary of the care home, it was a lovely experience and very nice to see all the residents including my brother being able to watch the celebrations, the staff were amazing. Very impressed. I will say that the receptionist has always been exceptional
and so professional.

Reply from Benjamin Oni, Home Manager at Maitland Park Care Home

Thank you for taking the time to leave us a review, we really appreciate it. Your lovely comments will be passed onto the rest of our wonderful team.


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Review from Victor P (Brother of Resident) published on 23 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister moved to Maitland Park on 13/2/2023 and each time I visit the service, I find the staff are welcoming, kind and polite. They really have helped my sister settle in well at the home, which has given me reassurance that I made the right choice of care home for my sister. Thanks to all the staff.

Reply from Benjamin Oni, Home Manager at Maitland Park Care Home

Thank you for your kind comments. We are so pleased to hear that your experience with Maitland has been a positive one as our team strives to achieve the best care for all of our service users.


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Review from Mary R (Friend of Resident) published on 29 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am always made to feel welcome when I come into the building to visit my friend, who is frail, bedbound and needs 24-hour nursing care. She has been a resident since June 2020, has a nice ensuite room, is warm and treated with kindness and respect. The kitchen team have noted her (very particular)
food preferences and do their best to keep her happy. The activities team provide imaginative opportunities to keep the mind engaged and are injecting festive fun into the atmosphere with Christmas coming. Friend is more peaceful than ever before.

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Review from Akin A (Son of Resident) published on 15 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely impressed with very cooperative staff.

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Review from Clarissa S (Daughter of Resident) published on 3 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has Alzheimer's and is a resident at Maitland care home and I live in the United States. She has been there for a little over two years now and I couldn't be happier with the care she is receiving. I visit 2 to 3 times a year and call her 2 to 3 times a week. The staff have remained the same
for that whole period which I think is very important. They are caring, friendly and informative, speak to me on the phone and are always very welcoming when I visit. They seem genuinely fond of the residents there and treat them all with respect and affection. I have not seen all the activities but those that I have seen they run with enthusiasm and good humour.
My Mother had a fall last year and they took very good care of her when she returned from the Hospital and she is doing remarkably well.
I would strongly recommend this care home to anyone in need of this kind of this kind of care for a family member.

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Current Review Score: 9.4 (9.402)

Overview of Review Score

The Review Score of 9.4 (9.402) out of 10 for Maitland Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.752 for Maitland Park Care Home is calculated as follows: ( (79 Excellents x 5) + (19 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 101 Ratings = 4.752

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.65 Points relating to the number of positive Reviews for Maitland Park Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 9 Positive Reviews ÷ 12 = 0.75

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Nov 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Benjamin

Benjamin Oni

Job Title: Service Manager

Joined: 2019

Ben Joined Maitland Park and the Shaw family in February 2019. Ben brought with him very much a can-do attitude. Ben is often found walking the floors, meeting residents and having a conversation, for Ben the calm ambience in the home is so important.

Ben enjoys knowing he has made a difference each day, it’s a great feeling. One of Ben’s key strengths is the relationship building with our partners in Camden, he works hard to keep everyone involved.

Ben is passionate about promoting the values of Shaw with the staff team. Working positively together to offer the best care in the borough. This is always on the mind of everyone in the Maitland team.

During this awful Pandemic, staff and residents families have needed more reassurance and support, it’s been a worrying time. The regular testing and PPE have helped greatly but, it's defiantly had its challenges. Teamwork and loyalty have overcome all trials.


Qualifications: Diploma in Law / Diploma in Health and Social Care Level 5


Leyla

Leyla Ari

Job Title: HR Manager

Joined: 2001

I started working for Shaw in 2001 as a Home Administrator. I'm now the Regional HR Manager for the South East Region and I'm responsible for helping the managers with aspects of employing and supporting their staff team which is an incredibly varied and exciting role. One of my main responsibilities is overseeing the recruitment of our staff. Working in care as a support worker can be a fantastic feeling. You get to make a real difference to the lives of vulnerable people whilst earning a competitive salary. I meet people on a daily basis who are incredibly passionate about what they do, and its great to see our core values or 'wellness, happiness, and kindness' really being put to use when it comes to the care of our service users. We are always on the look out for committed people who would like to compliment our existing staff team. If you would like to consider a career in care for the first time, or whether you are an experienced carer or nurse we would be happy to talk through the positions we have available with you. If you would like to know anything please call us on 02920 365072 or you can check out our job vacancies at www.shaw.co.uk


Frequently Asked Questions about Maitland Park Care Home

What types of Care is Maitland Park Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Maitland Park Care Home provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Maitland Park Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Maitland Park Care Home?

Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Maitland Park Care Home to the centre of London?

3.1 mile(s) as the crow flies, distance by road may be significantly further.