Barchester Ritson Lodge

Lowestoft Road, Hopton on Sea, Great Yarmouth NR31 9AH
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9.8 135 Reviews
  • Barchester Ritson Lodge, Great Yarmouth
Ritson Lodge is a purpose-built Care Home set in the delightful village of Hopton-on-Sea. Only a short walk from the beautiful coastline of Norfolk, the home specialises in providing residential care, dementia care, and respite stays.

Set in a light and airy purposefully designed setting, the home offers modern but homely living for residents. From the cosy en suite bedrooms to the spacious and welcoming living and dining areas. Ritson Lodge has been created to encourage residents to feel at home and settle into life at the home. In Memory Lane, where dementia care is delivered, you’ll see a bespoke design aimed at helping residents to find their way around the home as well as adapted design features to encourage reminiscence.

The same high standards are also evident in the care provided. The team focus on ensuring residents feel safe and comfortable whilst following carefully designed care plans that prioritise independence and dignity.

The team at Ritson Lodge are always happy to welcome visitors, so please get in touch if you’d like to book a tour or find out more.

Care Provided by Barchester Ritson Lodge

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Katy Hughes (General Manager)
  • Admission Criteria
    • A personal care needs assessment by our clinical team is always required prior to any admission to Ritson Lodge.
    • Ages 55+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (59)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Ritson Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300
    • Self-Funded Residential Dementia Care from £1,300
    • RESPITE Self-Funded Residential Care from £1,300
    • RESPITE Self-Funded Residential Dementia Care from £1,300
  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.


  • (these prices are only a guideline, please contact Barchester Ritson Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Please feel free to visit Ritson Lodge at any time - the door is always open!


  • Parking
  • Onsite standard parking and disabled spaces are widely available at the home.


Barchester Ritson Lodge Reviews (135)

Total of 135, showing 1-20
9.8

Barchester Ritson Lodge has a Review Score of 9.8 (9.831) out of 10, based on 23 reviews in the last 2 years. Over all time Barchester Ritson Lodge has 135 reviews.

Overall Experience

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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

Dad has been at Ritson Lodge for 10 months and in that time he has settled in very well and while in the past there have been one or two issues the home has continually provided wonderful care. In the run-up to Christmas, the home was beautifully decorated by them, along with some lovely seasonal entertainment
and activities the home really embraced Christmas. The staff all entered the Christmas spirit and we had Santas, elves and grinches. However, it was Christmas day when Ritson Lodge made a special effort. Relatives were invited to join their loved ones for lunch and the home made a really lovely effort. Relatives were seated with their residents for a festive lunch and all the staff made so much effort to make it a memorable day for all of us. From the food and drink (well done) to the festive atmosphere created by all the staff it could not have been better. Dad spent his first Christmas at Ritson Lodge and for his circumstances it was a fantastic place to be.

Reply from Siobhan fennell, General Manager at Barchester Ritson Lodge

That is so nice to hear. I have fed this back to the team today and they were so happy to have made such an impact. We do love Christmas, that is for sure.


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Overall Experience  Overall Experience 5.0 out of 5

My mother was sent to this care home as part of an NHS re-enablement program following a stay in hospital. She is 94 years old and always told me she never wanted to be put in a care home. When ready for discharge, I was greeted with the following comment from her - 'I don't want to go home, I love
it here, it's like staying in a 5-star hotel and all the staff are fantastic!'
Mum has now been in the care of this fantastic establishment for nearly two months and my wife and I can only endorse her feelings. From the management team down to every single member of staff, they are all an absolute credit to the home. It's clear they really care and have already made a massive difference to my mother's quality of life. As a self-funding resident, it is a massive financial commitment although comparable with most other good care homes. It is however worth every penny in that my wife and I can now rest easy knowing Mum is in the hands of a truly professional team of people who really care.

Reply from Siobhan fennell, General Manager at Barchester Ritson Lodge

We are so glad she felt that she wanted to stay with us and that she has done so well here. Thank you for such a wonderful review, the team felt very proud that Mum feels so at home here.


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Overall Experience  Overall Experience 5.0 out of 5

Mum's health has deteriorated significantly this year but all the staff continue to look after her really well. They are attentive to her changing needs and diet and although bed-bound, they still try to include her in activities as much as is possible, e.g. at Halloween, they gave her pens to colour
in pictures which she enjoyed. The staff are friendly and approachable, nothing is too much trouble. Mum is content and settled in Barchester Ritson Lodge and now considers it her home which, in turn, makes me happy.

Reply from Siobhan fennell, General Manager at Barchester Ritson Lodge

That's really nice to hear, I will feed this back to the team. We hope to use our rainbow tables to help those that are not so able. If there is any thing we can do please let me know.


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Overall Experience  Overall Experience 5.0 out of 5

Barchester Ritson Lodge is a wonderful place, clean, excellent food, fantastic staff.
My dad came in a very ill, weak man, unable to eat but left eating, much stronger and happy.

Reply from Siobhan fennell, General Manager at Barchester Ritson Lodge

Thank you for your feedback, I hope Dad is doing well. I'm glad we got him eating again. I'll pass this on to the team, they will be thrilled to hear about your experience.


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Overall Experience  Overall Experience 4.0 out of 5

This is a modern, purpose-built care home and therefore, has wide open corridors, welcoming lounges and seating areas, first-class ensuite rooms and great facilities. The care staff are, in general, brilliant, both friendly and approachable with a genuine interest in the residents. The home charges
premium fees and promises a first-class living environment and this is where it falls short of the five-star service it claims to provide. A resident's daily life revolves around food and meals and for a home which promises so much, the food is often a great disappointment. The published breakfast menu often falls short of the published options. Often staple items such as eggs, mushrooms and brown bread are unavailable. Main meals can be poorly cooked or overcooked. Meat and fish can be dry and overdone and food in general, is often served cold. When he entered the home, he was told he could have meals with his family but he has said that he would be embarrassed to entertain family.

Reply from Siobhan fennell, General Manager at Barchester Ritson Lodge

Hi Philip, thanks for your review and comments, we've taken your feedback on board and shared it with our catering team, we understand how important food is to our residents. The chef will be visiting residents to get a better understanding of what improvements can be made. If there's anything else we can help with, please let the home team know. Best wishes, Barchester's customer feedback team.


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Overall Experience  Overall Experience 5.0 out of 5

The staff responded quickly and efficiently when my 97-year-old mum recently had a fall. They have adapted their care to meet her increasing needs. They are kind and respectful and keep us fully informed at all times.

Reply from Siobhan fennell, General Manager at Barchester Ritson Lodge

It's so nice to have Mum doing so well. She always puts a smile on our faces. Thank you for the review; I will pass it on to the team.


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Overall Experience  Overall Experience 5.0 out of 5

Cannot fault Barchester Ritson Lodge. The care, and the staff are exceptional. Activities are excellent, nice to see the residents joining in.

Reply from Siobhan fennell, General Manager at Barchester Ritson Lodge

Thank you so much for your review; I will pass it on to the team. So glad the activities are excellent; it really is getting busy now.


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Overall Experience  Overall Experience 4.0 out of 5

I speak as I find. If I think, see or know anything I report it to staff, the problem is sorted swiftly, politely and often with humour. My husband is happy and that is my priority. I notice a shortage of spare hand towels and face cloths, often only one toilet roll - no spare on shelf. Why? All staff
appear to be happy working at Barchester Ritson Lodge, which is important.
All the staff treat my husband with respect and lots of patience.

Reply from Siobhan fennell, General Manager at Barchester Ritson Lodge

Sorry to find that you find there is not enough towels, face cloths and toilet roll. I'll ask the team to put in a spare. If there is anything else we can improve on to increase our review, please let me know. I'm always looking to make residents and families happier with their stay. I am glad to hear that the staff appear happy working here and they treat him with respect.


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Overall Experience  Overall Experience 5.0 out of 5

My Mum was transferred from the local hospital for rehabilitation as was not well enough to return home.
Her stay was short - just 2 weeks, but I cannot praise the staff enough for the way they looked after her. With the encouragement of the carers, she made excellent progress both physically and
with her social skills. The standard of care was exemplary. Thank you!

Reply from Siobhan fennell, General Manager at Barchester Ritson Lodge

Thats great to hear that she is doing so well. I'm so thrilled that she was well cared for by the team and I will pass on your feedback.


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Overall Experience  Overall Experience 5.0 out of 5

My brother has been with you at Ritson for four months, originally for three weeks of respite care. He has thrived due to the tremendous care he has received from all the Ritson staff.
I would describe Ritson as amazing in every respect.
Thank you.

Reply from Siobhan fennell, General Manager at Barchester Ritson Lodge

Thank you so much for your review; it's very kind of you to feedback. We wish him all the best in the future.


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Overall Experience  Overall Experience 5.0 out of 5

I can't describe just how happy my mother has been since she arrived at Barchester Ritson Lodge. The staff are wonderful and always available to talk to if you need to have a talk to them. The whole Ritson team have become our friends and goes above and beyond their daily duties to help where they can.
The activities and entertainment for the residents is just wonderful, so much to keep them occupied too. I am there most days as I love it there too.

Reply from Siobhan fennell, General Manager at Barchester Ritson Lodge

Thank you for your feedback. I'm so glad Mum is happy here and I'm glad you feel like we are extended family. I can't wait to share this with the team.


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Overall Experience  Overall Experience 5.0 out of 5

My nanny has been a resident of Barchester Ritson Lodge for around a year. It is such a lovely place. Fresh and clean. Plus always lots of activities for the residents to get involved in. It is very modern inside with lovely bedrooms.
Visitors are always made welcome with drinks and cakes available.
Lots of entertainment also.
I enjoy visiting and also loved the Christmas decorations and window art.

Reply from Siobhan fennell, General Manager at Barchester Ritson Lodge

Thank you. it's so nice to hear you loved our Christmas decorations this year, we have a challenge to do better this year for sure. I'm glad Nanny is happy here, I will feedback to the team.


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Overall Experience  Overall Experience 5.0 out of 5

Mom came out of hospital and needed care before she could go home, Barchester Ritson Lodge was fantastic with her needs and with dealing with us.

Reply from Siobhan fennell, General Manager at Barchester Ritson Lodge

Thank you for your feedback, I will pass this on to the team. We really do like to hear we have made a difference.


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Overall Experience  Overall Experience 5.0 out of 5

Helped me regain my confidence to walk after being in the hospital having 6 weeks of radiotherapy and a fractured spine with their encouragement and perseverance.

Reply from Siobhan fennell, General Manager at Barchester Ritson Lodge

I'm so glad you had a good experience and that you are doing well. Please keep in touch and let us know how you and your family are getting on. I'm glad we gave you the confidence and help you needed to get home again.


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Overall Experience  Overall Experience 5.0 out of 5

My Mum stayed for respite post serious illness in hospital to enable us to take a break and the care my Mum received was exemplary. Mum's health has progressed beyond my expectations, gaining good levels of weight, regaining appetite and she has her smile back once again. We sincerely thank the dedicated
staff at Ritson Lodge for their gold-standard level of care and the kindness they show everything.

Reply from Siobhan fennell, General Manager at Barchester Ritson Lodge

I'm so glad Mum did so well here and you could enjoy a well-deserved break. We hope to see you and Mum again soon.


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Overall Experience  Overall Experience 5.0 out of 5

All the staff were very helpful and nothing was too much trouble. Totally excellent.

Reply from Siobhan fennell, General Manager at Barchester Ritson Lodge

Thank you for your feedback, I am glad that we made your stay enjoyable.


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Overall Experience  Overall Experience 5.0 out of 5

Fantastic care home, with superb staff and managers. The food is awesome, superb chefs. Very clean to the highest standard. All in all a brilliant place to stay.

Reply from Siobhan fennell, General Manager at Barchester Ritson Lodge

Thank you for your feedback please come and see us at one of our events you can check these out on our social media page.


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Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident at Ritson Lodge since last August and at every visit, I have found the home to be spotlessly clean and welcoming. The staff seem to go above and beyond for my aunt and show her genuine care. Family and friends are always welcome and yesterday we enjoyed joining everyone for
their 10th birthday celebrations. Well done to two members of staff in particular, it was lovely to see everyone happy and joining in with a sing-a-long and a little dance!

Reply from Siobhan fennell, General Manager at Barchester Ritson Lodge

Thank you for your feedback I was very disappointed to have missed the day but my staff loved making a fuss of everyone. We hope you join us again soon. I will let our staff know especially those two. Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

My mother was moved to Ritson Lodge for respite and recovery before returning to her home from the hospital.
The home is second to none. Light, airy and modern with large well-furnished bedrooms and ensuites, it's very welcoming. The staff are all lovely, helpful and very respectable towards all the
residents. Very good activities which all are encouraged to take part in. Very clean and hygienic and has great facilities.

Reply from Siobhan fennell, General Manager at Barchester Ritson Lodge

Thank you so much, we are so glad we could help in your mum's recovery. Don't forget to pop in for our events and visit us from time to time.


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Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident here for six weeks. When Mum arrived at this superb home, things had been really tough, Mum and the family had been really struggling. From the very first day, Mum experienced levels of care and support that she had never received before. The care, support, humour, companionship
and overall holistic well-being support have turned my mum's life around. In terms of the wider family, every single carer has been generous and heartfelt, genuinely caring for the support network around my mum, appreciating the journey we have been on and the guarantee of being there for all of whatever the future holds.
The carers, chefs and managers are exceptional, going above and beyond every day to ensure that my mum receives the love and support she deserves. I have witnessed the care and attention given to other residents during my visits and it is consistent and of an exceptional standard.

Reply from Siobhan fennell, General Manager at Barchester Ritson Lodge

Thank you so much for your feedback, we are so glad Mum has decided to stay with us and we love her bubbly personality.
It's nice to see how she has thrived at Ritson.


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Current Review Score: 9.8 (9.831)

Overview of Review Score

The Review Score of 9.8 (9.831) out of 10 for Barchester Ritson Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.831 for Barchester Ritson Lodge is calculated as follows: ( (236 Excellents x 5) + (27 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 272 Ratings = 4.831

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Ritson Lodge is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Jan 2023

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Requires improvement
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (10)

Siobhan

Siobhan Fennell

Job Title: General Manager

Joined: 2020

Hello, my name is Siobhan and I am General Manager here at Ritson Lodge.


My background is actually Nursing and I am passionate about providing exemplary care and a wonderful homely experience for those who choose to make Ritson Lodge their home.


As our loved ones grow older and require more support in their day-to-day lives I can fully appreciate how hard it can be for everyone involved and my highly qualified team and I are always here to support you throughout this journey.


Our team here at Ritson Lodge are dedicated to guaranteeing that all of our residents are treated with dignity, respect and attention - whilst at the same providing a varied life enrichment activities programme and delicious home-cooked food too!


I am so proud to be working with our team here at Ritson Lodge and it is a real pleasure to get to know our residents, their families and all of our home community friends too.


I look forward to welcoming you to our home very soon!


Julie

Julie Durrant

Job Title: Deputy Manager

Joined: 2017

My name is Julie and I am the Deputy Manager here at Ritson Lodge.


I have nearly 30 years of experience in both the private care sector and the NHS. During this time, I have gained several health care qualifications. Before joining the Ritson Lodge family in August 2017, I worked for 5 years as a Deputy Manager in another care home.


My goal is to provide the best quality, person-centred care to those we support and to ensure that all our residents are able to enjoy enriched and comfortable lives .


Jo

Jo Dunlop

Job Title: Administrator

Joined: 2002

Hello, my name is Jo. I have been a Home Administrator at Barchester Healthcare since 2002.


My team and I coordinate and facilitate all administration within the home for residents and staff.


My role includes supporting residents and their families with any financial matters that arise, whether they need help setting up a new Sky subscription, ordering newspapers or simply getting some extra shopping in.


Julie

Julie Greaney

Job Title: Administration Assistant

Hello, my name is Julie and I am one of the Administration Assistants here at Ritson Lodge.


I enjoy supporting our residents and assisting with any queries from relatives too. In addition to welcoming new visitors and I look forward to meeting you and helping you further when you visit our beautiful home.


Marie

Marie Buck

Job Title: Head of Residential Care Community

Joined: 2015

Hello, my name is Marie and I am the Head of our Residential Care Community here at Ritson Lodge.


I have been a member of the team here at Ritson Lodge since 2015 and I truly love my job. The Ritson family is wonderfully supportive and we all strive to provide outstanding care for all of our residents.


I treasure the friendships I have built with our residents, and their families and have many fond memories of the times we share here at Ritson Lodge.


Becky

Becky Fisher

Job Title: Head of Memory Lane Dementia Community

Joined: 2013

Hello, my name is Becky, and I am the Head of our Memory Lane Dementia Community here at Ritson Lodge.


I have been working at Ritson Lodge for over 10 years now and my passion since I was very young has always been looking after the elderly and Dementia Care.


Our residents have so many fantastic stories that they share and I really enjoy getting to know their families and friends too when they come to visit.


I really enjoy working at Ritson Lodge and nothing drives me more than providing the best possible care for all of our residents who choose to make Ritson Lodge their home.


Paul

Paul Harte

Job Title: Maintenance Manager

Hello, my name is Paul and I am the Maintenance Manager at Ritson Lodge.


As the Maintenance Manager, I make sure the home and gardens are maintained to a high standard. We are very proud of our beautiful home and the whole team works hard to ensure that our residents enjoy living here.


It is my responsibility to make sure every resident's stay here is as comfortable as possible and I am always on hand to help residents with putting up a new picture, installing a new TV or rearranging their furniture.


My door is always open to anyone who has an idea about improving the home in any way.


Tom

Tom Sullivan

Job Title: Head Chef

Joined: 2022

Hello, my name is Tom and I am the Head Chef here at Ritson Lodge. I pride myself on preparing high quality food and seeing our residents enjoy the dishes that the team and myself create makes me very happy.


Our Hospitality team here at Ritson Lodge is committed to providing seasonal home cooked menus offering choice, nutrition and quality - including exciting menus to specific individual dietary needs and all appetites. The food we produce is hugely important to our residents which is why it is absolutely imperative that we always get their feedback and continuously meet the needs and nutritional quota of every single resident who chooses to make Ritson Lodge their home.


Reece

Reece Parker

Job Title: Host

Joined: 2017

Hello, my name is Reece and I am a Host here at Ritson Lodge.


I have worked here since 2017 and I have spent time in the kitchen and as a Host. I love being a Host because I like to help the residents and be able to interact with them. My role is to ensure that all the residents have a fantastic dining experience for every meal. The chef and I will always spend time with new residents to find out their likes, dislikes and preferences.


Angela

Angela Obree

Job Title: Head Housekeeper

Joined: 2012

Hello, my name is Angela and I am the Head Housekeeper here at Ritson Lodge.


I especially enjoy spending time with our residents and getting to know them as my team and I maintain the highest level of cleanliness and standards throughout our home. I love to help our residents settle in and ensure everything is just as they like it every single day!


Frequently Asked Questions about Barchester Ritson Lodge

What types of Care is Barchester Ritson Lodge registered for?

Older Person Care, Dementia, Respite Care & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Ritson Lodge provide?

Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Barchester Ritson Lodge have?

There are 60 Single Rooms.

What are the Facilities & Services at Barchester Ritson Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Ritson Lodge to the centre of Great Yarmouth?

5.0 mile(s) as the crow flies, distance by road may be significantly further.