Barchester Ritson Lodge

Lowestoft Road, Hopton on Sea, Great Yarmouth NR31 9AH
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9.8 135 Reviews
  • Barchester Ritson Lodge, Great Yarmouth
Ritson Lodge is a purpose-built Care Home set in the delightful village of Hopton-on-Sea. Only a short walk from the beautiful coastline of Norfolk, the home specialises in providing residential care, dementia care, and respite stays.

Set in a light and airy purposefully designed setting, the home offers modern but homely living for residents. From the cosy en suite bedrooms to the spacious and welcoming living and dining areas. Ritson Lodge has been created to encourage residents to feel at home and settle into life at the home. In Memory Lane, where dementia care is delivered, you’ll see a bespoke design aimed at helping residents to find their way around the home as well as adapted design features to encourage reminiscence.

The same high standards are also evident in the care provided. The team focus on ensuring residents feel safe and comfortable whilst following carefully designed care plans that prioritise independence and dignity.

The team at Ritson Lodge are always happy to welcome visitors, so please get in touch if you’d like to book a tour or find out more.

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Care Provided by Barchester Ritson Lodge

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Katy Hughes (General Manager)
  • Admission Criteria
    • A personal care needs assessment by our clinical team is always required prior to any admission to Ritson Lodge.
    • Ages 55+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (59)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Ritson Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300
    • Self-Funded Residential Dementia Care from £1,300
    • RESPITE Self-Funded Residential Care from £1,300
    • RESPITE Self-Funded Residential Dementia Care from £1,300

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Ritson Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please feel free to visit Ritson Lodge at any time - the door is always open!


  • Parking

  • Onsite standard parking and disabled spaces are widely available at the home.


Barchester Ritson Lodge Reviews (135)

Total of 135, showing 41-60
9.8

Barchester Ritson Lodge has a Review Score of 9.8 (9.823) out of 10, based on 22 reviews in the last 2 years. Over all time Barchester Ritson Lodge has 135 reviews.

Overall Experience

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Review from G G (Sister of Resident) published on 4 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Ritson Lodge is a lovely place. My sister is in the dementia unit, it was a warm cosy feel with lots of memory jogging, posters and memorabilia on the walls. The staff are to a person warm, friendly and is borne out in how my sister has blossomed in their care and always smiling at the staff. She can
be challenging at times and soon lets you know if she's not happy but this has never been the case at Ritson.

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Review from M J (Friend of Resident) published on 31 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Facilities of a high standard. The staff are friendly and helpful. Excellent dining experience. Purpose-built accommodation light and airy. Good communication, always contacted if the need arises. Health and hygiene given high priority. Secure and safe environment. Good range of activities is available.
Overall an impressive care facility.

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Review from N F (Nephew of Resident) published on 27 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt and uncle after a turbulent year I managed to move them into Ritson Lodge they had been in separate care homes for a while and wanted to move closer to their family and be together. The staff have made them most welcome, they started in two separate rooms, but they asked if they could be together
and they put them in one room and made their other room a lounge for them which they are very pleased with, they can't thank the staff enough and the food is great. They are slowly getting used to the change in lifestyle and lots of support from the staff. When Covid reduces and they can go out on trips and I can take them out I think this will help a lot. I would like to thank all the staff for their help and kindness, especially the lady who first showed me around and has taken care of my aunt and uncle and their needs and has kept me informed and advised me on their care.

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Review from C F (Respite Resident) published on 18 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all staff and management. Nothing was too much trouble and everyone was very smiley! I enjoyed my week with you, it was a real treat. Thanks again.

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Review from M D (Wife of Resident) published on 5 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was looked after with kindness and help. A home from home. I was welcomed at all times.

Reply from Joanne Head, General Manager at Barchester Ritson Lodge

Thank you for your review. It has been a pleasure spending time with you both and I really hope you will pop in and say hello anytime! Wishing you both all the very best. Jo


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Review from P M (Son of Resident) published on 30 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the Ritson Lodge staff provided excellent care for my mother who was a resident for four years and recently died at the home. The care staff provided very sensitive and attentive care during my mother's last couple of weeks. The administrative staff were flexible and sympathetic throughout.

Reply from Joanne Head, General Manager at Barchester Ritson Lodge

Thank you so much for your kind words and feedback. Mum was very much loved by the team at Ritson. We will miss her greatly and send our very best wishes and thoughts to you all. Very best wishes to you all.


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Review from Ron A (Resident) assisted by family/friend published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good ambience, the home recommends itself. Clea, excellent food, staff are very attentive. Rates a 10/10. Really enjoyed my stay at Barchetser Ritson Lodge.

Reply from Joanne Head, General Manager at Barchester Ritson Lodge

Thank you so much for this lovely review! It was a real joy to get to know you and your family, we really hope we see you again soon. Wishing you all the best and once again...
Thank you!


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Review from Jackie B (Wife of Resident) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is physically much better since coming into the home. He is much calmer and responds with the carers.

Reply from Joanne Head, General Manager at Barchester Ritson Lodge

It is an absolute pleasure to have your husband at Ritson with us. Thank you so much for taking the time to complete this review, it is very much appreciated!


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Review from K E (Husband of Resident) published on 6 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In general, I find care at Ritson Lodge very good, but as in all things, everything is not perfect. I would like to see my wife given an exercise to her left leg which I can see the muscle disappearing. Also, I enjoy the fact that I can visit 2 times a week and also feed her. By doing this I feel more
involved with her care and I have more contact.

Reply from Joanne Head, General Manager at Barchester Ritson Lodge

Thank you for your review, we greatly appreciate this. We can certainly look at contacting a Physio for you, so please leave this with me and we will make a call this week and keep you updated on progress.


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Review from Kate J (Wife of Resident) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happiness is what you get here. Obviously, there are bright, clean rooms as in a five-star hotel country-house hotel and very nice food. But the staff - always smiling and happy to do whatever needs. It's a sign of superior management when the staff are stable and motivated, and that's what the manager
brings to Barchester Ritson Lodge. My husband is comfortable and we are both happy with his care.

Reply from Joanne Head, General Manager at Barchester Ritson Lodge

Thank you so much Kate for your wonderful review. We are pleased to have both of you as part of our Ritson family!!


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Review from A J (Son of Resident) published on 12 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Under these difficult times, it has been hard on all staff and residents and my view I believe is thanks to all the changes made to keep everyone safe. Keep up the good work.

Reply from Joanne Head, General Manager at Barchester Ritson Lodge

Thank you for your review. We will continue to ensure we all remain safe and look forward to the day we can have some celebrations in the gardens with you all here at Ritson Lodge.


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Review from T L (Daughter of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find Ritson Lodge a very pleasant place to be. From the staff to the decor, everything feels clean and bright. My family is very grateful for all the amazing care since Mum had to, unfortunately, come into care.

Reply from Joanne Head, General Manager at Barchester Ritson Lodge

Thank you so much for your kind review, Tracey. I am so glad to hear that yourselves and mum are happy with the care provided. Your feedback really is very much appreciated!


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Review from Debra O (Daughter of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was well cared for and had a very good quality of life in the last year, and we very much appreciate it.

Reply from Joanne Head, General Manager at Barchester Ritson Lodge

Thank you, Debra, for your review. We are glad to receive your feedback and thank you for taking the time to do so.
We are thinking of you all.


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Review from Susan W (Daughter of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express my thanks to all the amazing staff at Ritson Lodge for the care and kindness they have shown my dad. Their compassion and understanding of our families needs have been faultless. The team caring for Dad have been brilliant. I could not wish for him to be looked after by anyone
else. Thank you.

Reply from Joanne Head, General Manager at Barchester Ritson Lodge

Thank you Susan for your kind words and feedback. Dad was much loved by his Ritson Family he will be sadly missed. Sending condolences and very best wishes.


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Review from Dominic F (Son of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to Ritson Lodge from the hospital, suffering from advanced dementia in April 2020. He was part of the transfer of hospital patients into care homes following the outbreak of the Covid-19 pandemic. Initially, we were very worried about how he would cope with the change, especially as we
were unable to visit due to Government restrictions. However, during the 10-months Dad was a Riston, I came to see that he was in very caring and safe hands. We had regular phone contact from the home, and during these conversations, I could tell that they had established a real relationship with him and completely understood his needs. For example, Dad always needed to be physically busy, and although this sometimes required a lot of attention from staff, they quickly realised that it was essential for his overall wellbeing.
The biggest compliment I can pay is when we ere unable to be there for him, Riston Lodge's staff came to be Dad's surrogate family. There is a very strong, caring ethos, which clearly goes right through the management and staff at the home. From my experience, I would unhesitatingly recommend Ritson Lodge.

Reply from Joanne Head, General Manager at Barchester Ritson Lodge

Thank you so much for your kind words. Dad and all the family were very important to us at Ritson Lodge and we will miss Dad very much.


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Review from Marie E (Granddaughter of Resident) published on 26 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The rooms are excellent very high standard. Have mentioned numerous concerns regarding eyesight and tests, these have not been addressed (pre-covid also). Also, no outdoor visits which were discussed when he moved in (pre covid).

Reply from Joanne Head, General Manager at Barchester Ritson Lodge

Thank you Marie for your review. I am sorry to hear about the delay to the eyesight test, if you give me a call personally I will chase this up for you. Please ask to speak with me.


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Review from D S (Stepdaughter of Resident) published on 13 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Safe and comfortable environment. Excellent friendly carers. Clean.

Reply from Joanne Head, General Manager at Barchester Ritson Lodge

Thank you so much for your kind review, your comments are really helpful and we really appreciate you taking the time to do this.


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Review from K S (Son of Resident) published on 8 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Has been well looked after and wanted to stay longer. Everyone was very helpful.

Reply from Joanne Head, General Manager at Barchester Ritson Lodge

We are so glad Mum enjoyed her stay, she was a pleasure to have here and we already miss her.
Wishing you all a wonderful Xmas and thank you so much for your kind review!


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Review from T B (Daughter of Resident) published on 5 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my step-mum shortly before her passing. I found the home to be clean, staff pleasant and helpful.

Reply from Joanne Head, General Manager at Barchester Ritson Lodge

Thank you so much for taking the time to complete our review. We really appreciate your feedback. Our sincere condolences for your family's loss.


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Review from E G (Wife of Resident) published on 5 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really pleased with all the care I received. Nothing was too much trouble. The home was really clean and fresh. I would definitely be visiting again.

Reply from Joanne Head, General Manager at Barchester Ritson Lodge

Thank you so much for your feedback. We are really thrilled that you had a positive experience and that you are happy with the service provided.


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Current Review Score: 9.8 (9.823)

Overview of Review Score

The Review Score of 9.8 (9.823) out of 10 for Barchester Ritson Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.823 for Barchester Ritson Lodge is calculated as follows: ( (224 Excellents x 5) + (27 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 260 Ratings = 4.823

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Ritson Lodge is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (10)

Siobhan

Siobhan Fennell

Job Title: General Manager

Joined: 2020

Hello, my name is Siobhan and I am General Manager here at Ritson Lodge.


My background is actually Nursing and I am passionate about providing exemplary care and a wonderful homely experience for those who choose to make Ritson Lodge their home.


As our loved ones grow older and require more support in their day-to-day lives I can fully appreciate how hard it can be for everyone involved and my highly qualified team and I are always here to support you throughout this journey.


Our team here at Ritson Lodge are dedicated to guaranteeing that all of our residents are treated with dignity, respect and attention - whilst at the same providing a varied life enrichment activities programme and delicious home-cooked food too!


I am so proud to be working with our team here at Ritson Lodge and it is a real pleasure to get to know our residents, their families and all of our home community friends too.


I look forward to welcoming you to our home very soon!


Julie

Julie Durrant

Job Title: Deputy Manager

Joined: 2017

My name is Julie and I am the Deputy Manager here at Ritson Lodge.


I have nearly 30 years of experience in both the private care sector and the NHS. During this time, I have gained several health care qualifications. Before joining the Ritson Lodge family in August 2017, I worked for 5 years as a Deputy Manager in another care home.


My goal is to provide the best quality, person-centred care to those we support and to ensure that all our residents are able to enjoy enriched and comfortable lives .


Jo

Jo Dunlop

Job Title: Administrator

Joined: 2002

Hello, my name is Jo. I have been a Home Administrator at Barchester Healthcare since 2002.


My team and I coordinate and facilitate all administration within the home for residents and staff.


My role includes supporting residents and their families with any financial matters that arise, whether they need help setting up a new Sky subscription, ordering newspapers or simply getting some extra shopping in.


Julie

Julie Greaney

Job Title: Administration Assistant

Hello, my name is Julie and I am one of the Administration Assistants here at Ritson Lodge.


I enjoy supporting our residents and assisting with any queries from relatives too. In addition to welcoming new visitors and I look forward to meeting you and helping you further when you visit our beautiful home.


Marie

Marie Buck

Job Title: Head of Residential Care Community

Joined: 2015

Hello, my name is Marie and I am the Head of our Residential Care Community here at Ritson Lodge.


I have been a member of the team here at Ritson Lodge since 2015 and I truly love my job. The Ritson family is wonderfully supportive and we all strive to provide outstanding care for all of our residents.


I treasure the friendships I have built with our residents, and their families and have many fond memories of the times we share here at Ritson Lodge.


Becky

Becky Fisher

Job Title: Head of Memory Lane Dementia Community

Joined: 2013

Hello, my name is Becky, and I am the Head of our Memory Lane Dementia Community here at Ritson Lodge.


I have been working at Ritson Lodge for over 10 years now and my passion since I was very young has always been looking after the elderly and Dementia Care.


Our residents have so many fantastic stories that they share and I really enjoy getting to know their families and friends too when they come to visit.


I really enjoy working at Ritson Lodge and nothing drives me more than providing the best possible care for all of our residents who choose to make Ritson Lodge their home.


Paul

Paul Harte

Job Title: Maintenance Manager

Hello, my name is Paul and I am the Maintenance Manager at Ritson Lodge.


As the Maintenance Manager, I make sure the home and gardens are maintained to a high standard. We are very proud of our beautiful home and the whole team works hard to ensure that our residents enjoy living here.


It is my responsibility to make sure every resident's stay here is as comfortable as possible and I am always on hand to help residents with putting up a new picture, installing a new TV or rearranging their furniture.


My door is always open to anyone who has an idea about improving the home in any way.


Tom

Tom Sullivan

Job Title: Head Chef

Joined: 2022

Hello, my name is Tom and I am the Head Chef here at Ritson Lodge. I pride myself on preparing high quality food and seeing our residents enjoy the dishes that the team and myself create makes me very happy.


Our Hospitality team here at Ritson Lodge is committed to providing seasonal home cooked menus offering choice, nutrition and quality - including exciting menus to specific individual dietary needs and all appetites. The food we produce is hugely important to our residents which is why it is absolutely imperative that we always get their feedback and continuously meet the needs and nutritional quota of every single resident who chooses to make Ritson Lodge their home.


Reece

Reece Parker

Job Title: Host

Joined: 2017

Hello, my name is Reece and I am a Host here at Ritson Lodge.


I have worked here since 2017 and I have spent time in the kitchen and as a Host. I love being a Host because I like to help the residents and be able to interact with them. My role is to ensure that all the residents have a fantastic dining experience for every meal. The chef and I will always spend time with new residents to find out their likes, dislikes and preferences.


Angela

Angela Obree

Job Title: Head Housekeeper

Joined: 2012

Hello, my name is Angela and I am the Head Housekeeper here at Ritson Lodge.


I especially enjoy spending time with our residents and getting to know them as my team and I maintain the highest level of cleanliness and standards throughout our home. I love to help our residents settle in and ensure everything is just as they like it every single day!