Chiltern Grange Care Home

Ibstone Road, Stokenchurch, High Wycombe HP14 3GG
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9.9 168 Reviews
  • Chiltern Grange Care Home, High Wycombe
With views of the Chiltern Hills, Chiltern Grange Care Home is a stylish, purpose-built home that possesses a beautiful landscaped garden perfect for a peaceful morning walk, afternoon tea and a catch up or even a spot of gardening. The compassionate and skilled team at Chiltern Grange provide 24 hour residential, nursing, dementia and respite care and have been hand-selected for their empathy, professionalism and dedication to providing exceptional support. At Chiltern Grange there is a keen focus on promoting independence, dignity, privacy and respect for all, with every resident treated as an individual. Amongst its numerous communal living and dining areas, Chiltern Grange Care Home boasts various newly renovated spaces, including a café, private dining room, hair and nail salon and activities and wellbeing room. Residents at Chiltern Grange are also invited to join in on the different trips and local visits facilitated using the home's minibus.

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Care Provided by Chiltern Grange Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jemimah Guinto (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2013
    • Last Refurbishment: 2024

Funding & Fees Guide for Chiltern Grange Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • "Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
    This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • Ample parking available on site.


Chiltern Grange Care Home Reviews (168)

Total of 168, showing 1-20
9.9

Chiltern Grange Care Home has a Review Score of 9.9 (9.862) out of 10, based on 50 reviews in the last 2 years. Over all time Chiltern Grange Care Home has 168 reviews.

Overall Experience

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Review from P M (Sister of Resident) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister moved to Chiltern Grange Care Home in July 2024. The nurse care team gave an excellent review of her care over the last six months. I was given details of my sister's personal care, social interaction with other residents and health issues in a clear and easy to understand format.

Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

I am glad to hear you felt our team made sure the information you required was accessible and easily understandable. We know how important it is to feel informed and involved in a loved one's care.


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Review from Simeon P (Grandson of Resident) published on 20 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has been at Chiltern Grange Care Home for just over a year and I cannot praise the staff enough. Due to the severity of her dementia, no other facilities were able to support her needs but the exemplary staff at Chiltern have taken amazing care of her. From the variety of activities,
great food, welcoming environment, clean facilities and professional staff. My entire family are happy to visit. It turns what was previously an upsetting situation of visiting a care facility, into a pleasant one. Knowing my nan is being cared for with dignity and respect allows us to focus on creating special moments with her, instead of worrying about her when we leave.
Thank you everyone.

Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

It fills me with pride to hear we have been able to provide the right environment for your grandmother to thrive in. It is a pleasure to have her with us!


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Review from V K (Sister-in-law of Resident) published on 14 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visit my brother-in-law at least once a week. Everyone is always friendly and helpful. The food looks very appetising and well presented. My brother-in-law's room is always clean and comfortable. He seems to enjoy the outdoor activities though enjoys his own company whilst in the home. Overall I
would recommend Chiltern Grange Care Home.

Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

I am glad to hear you enjoy your visits and feel satisfied with the quality of our home.


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Review from Geoff I (Son of Resident) published on 26 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who has dementia, has now been at Chiltern Grange for just over two years. The staff are without exception caring, compassionate and professional. I can visit any time that suits me and am met by familiar faces each time. I'm always kept fully informed of any issues arising and have the opportunity
to discuss things with the managers of the floor she's on. Initially my mother was quite agitated by having to move from her flat to the care home, but over time, with the wonderful care she receives, she has become very settled and I would not want her to be anywhere else.
The care home itself has the feel of an upmarket hotel about it and is set in beautiful grounds. It has recently been refurbished to a very high standard, including individual rooms and public spaces. There's now even a bistro/coffee room on the ground floor for residents and their guests.
I highly recommend Chiltern Grange and would happily give it more that the five stars allowed.

Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

Thank you for your fantastic feedback. It is a pleasure having your mother with us and I am glad to hear she is settled.


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Review from Mary H (Daughter-in-law of Resident) published on 14 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Chiltern Grange is an amazing residential care home with the look and feel of a five star hotel.
I suddenly had to move a relative from a hospital ward 100 miles away to be closer to the family. From my first visit to a week later when my mother in law moved in, everything went smoothly and I was
so pleased to have found the perfect place. Her room was large and beautifully furnished and she was able to bring small pieces of furniture and her numerous family photographs from her own home which helped her settle in quickly.
All the staff are wonderful.
They are all so friendly, kind, and compassionate from the cleaners, laundry staff and reception staff to the carers and nursing staff and it was so reassuring to see the same familiar staff every day when we visited.
My mother in law was nearing the end of her life when she came to stay at Chiltern Grange but with the fantastic professional care of all the staff she had a dignified, comfortable and peaceful passing.

Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

Thank you for taking a moment to leave us a review during this difficult time. It was an honour to care for your mother in law and assist in providing her with the comfortable and dignified passing she deserved. Please know that you and your family are always welcome at Chiltern Grange.


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Review from F P (Daughter of Resident) published on 14 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent three months in the care of the wonderful staff at Chiltern Grange. Everyone was extremely caring, kind and highly professional from the initial home assessment to the support for my mother and the visiting family members. We could visit at times that suited us and communication between
the staff and family was perfect. Chiltern Grange has a lovely calm atmosphere with the rooms all looking fresh, clean and well presented.

Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

Thank you for taking a moment to leave us such positive feedback. I am glad to hear you were happy with the quality of care your mother received while with us.


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Review from Tim E (Son of Resident) published on 14 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother moved to Chiltern Grange Care Home last year and the care for her throughout her time has been top notch. As well as diligently looking after her they have treated her with respect and accommodated me and my sister's needs for access to mum. The experience with Chiltern when compared with
the previous home she stayed in has been like night and day.

Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

It is great to hear that you are happy with the quality of your mother's care. Our aim is for our home to feel like an extension of your own, so we will always endeavour to accommodate any visiting requirements our residents' loved ones may have, which I am glad to hear has been your experience.


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Review from Pat H (Wife of Resident) published on 14 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If I could give more than 5 stars I would! My husband has been at Chiltern Grange Care Home since July and the care he has received has been exemplary. All of the staff, without exception, are so friendly and kind to residents and visitors alike. The fact that I can go in anytime I want to, makes visiting
very easy. Nobody wants a loved one to have to go into care, but the staff here have totally eliminated the worries I initially had. I can highly recommend this home. A special thank you to one particular member of staff her team, who are looking after him so well.

Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

Thank you for taking a moment to leave us a five-star review. It is fantastic to hear you would recommend our home to others, and I will pass on your kind words to the rest of our team.


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Review from J P (Wife of Resident) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband entered Chiltern Grange in August initially for respite care. It was difficult for him to settle at first but the carers were patient, understanding and very supportive. I have felt welcomed in the care home setting and feel able to discuss care with the staff at any time. Chiltern Grange
held a Garden Party which was brilliantly organised and enjoyed by visitors and residents alike. My husband had a birthday celebration too which was organised by Chiltern Grange and the care taken by the catering staff was exemplary. My husband appears to be settling in now with the help of the carers and will now become a long-term resident.

Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

I am glad to hear you feel your husband has settled well into life at Chiltern Grange and that you enjoyed yourself at our summer garden party.


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Review from S B (Daughter of Resident) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Chiltern Grange is overwhelmingly positive. The staff are diligent and kind and the overall atmosphere is very positive. The food and catering is excellent and the staff regularly get everyone up, dressed, and outdoors. There is lots of entertainment arranged and there is always something
going on.

Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

Thank you for your lovely feedback. It is important to us that our residents can continue to enjoy a life of their choosing whilst at Chiltern Grange, so we endeavour to provide activities and events that cater to all interests and abilities.


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Review from A E (Husband of Resident) published on 22 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife died in the dementia ward after being a resident for 3 months. I felt that she was treated with love, efficiency, and respect, All aspects of her care were excellent. We as relatives were always kept aware of any changes in her condition as soon as they appeared. We are grateful to all the staff.

Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

Thank you for taking a moment to leave us a reveiw during this difficult time. It was an honour to care for your lovely wife, and I am glad to hear you felt she was treated with love, efficiency and respect. Know that you are always welcome at Chiltern Grange.


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Review from J R (Sister of Resident) published on 9 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident for 4 months. He has settled in well and gets on well with all the staff and most of the other residents. The staff here are so friendly and the whole place has a very welcoming feeling. Always get a smile from everyone and a chat despite how busy they are. We couldn't
have wished for a better home for my brother. Oh yes, and the cakes are amazing!

Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

Thank you for taking time to leave a review for Chiltern Grange Care Home. I am so pleased that your brother has settled in so well and have found our team to be so friendly. Please feel free to drop in and enjoy our cakes any time.


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Review from A I (Daughter of Resident) published on 8 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father's care needs changed significantly over the weekend and knowing Chiltern Grange would be able to meet these needs, my mother-in-law is a resident, I contacted the care home on Monday and an assessment was carried out the same day. Fortunately, a bed was available on the floor where his needs
could be best met and he commenced his stay on the Tuesday at a time to suit his transport. The welcome from the staff was warm and so encouraging, he loved it immediately. The staff go to great lengths to accommodate the resident's needs and make them feel special. My father is very happy with his last port of call.

Reply from Jemimah, Home Manager at Chiltern Grange Care Home

Thank you so much for taking the time to leave a review of Chiltern Grange. I have really enjoyed reading your feedback and am so happy you have received such a good experience of our home. We have a fantastic team at Chiltern and I will be certain to share your feedback with them.


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Review from K C (Husband of Resident) published on 26 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I reached a point where I was unable to properly care for my wife who was suffering from breast cancer and Alzheimer's dementia. We searched locally, several care homes but came to the decision that Chiltern Grange had more to offer than others. This decision was more than justified as, over the next
sex months my wife received exemplary care from the care manager and through the whole host of staff entrusted with her care. Chiltern Grange, in my opinion, is a role model for caring for those in need at this difficult time of life.

Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

Thank you so much for taking the time to write a review of your experience at Chiltern Grange. Choosing a care home for a loved one is so difficult, especially during such a hard time. We feel honoured that you chose Chiltern Grange, and have left us this positive feedback. I am so proud of my team and will be delighted to share your feedback with them.


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Review from J B (Sister of Resident) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my brother has been at Chiltern Grange for a relatively short time I feel completely confident that this is the perfect place for him. There is a sense of calm - from the moment you walk in the staff are welcoming, friendly, and smiling. The care not only for my brother but for us as a family
is exemplary. To know that my brother is well cared for in a pleasant, homely surrounding and above all - safe - is amazing.

Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

It fills me with pride to hear that you feel your brother is receiving the best possible care living with us here at Chiltern Grange. We know it is not always an easy transition, so our team endeavour to support everybody involved in the process right from the start, ensuring you know you are always welcome in our home.


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Review from Jacky P (Daughter of Resident) published on 27 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the most wonderful home. The manager and a member of staff are very welcoming and caring. Nothing is too much trouble. All the staff are extremely kind, warm and caring. Mum loves it there. We, as a family know that she is in good hands. I only have good things to say about this beautiful home.

Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

Thank you for your positive review, which I will be sure to pass on to the team. It is a pleasure to care for your fantastic mum, and we are glad to hear she enjoys living at Chiltern Grange.


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Review from Kelvin A (Son of Resident) published on 14 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and all staff are professional, polite, courteous, and very welcoming. They have made my dad feel as comfortable as possible and send regular updates on his new journey and it has given me and my family a huge peace of mind knowing the amazing care and attention he is receiving.
The home
and its garden are lovely and very relaxing too.

Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

Thank you so much for taking time to review Chiltern Grange. I am so pleased you have had such a great experience and that your dad feels comfortable. We are very proud of our home, and the beautiful gardens. Hopefully we will have some weather, where we can enjoy them soon. I will pass on your feedback to our team.


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Review from Peter M (Husband of Resident) published on 7 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was moved to the Chiltern Grange care home in February this year, and I am very pleased with the care she has received, I do not have to worry about her as I know she is being looked after very well the staff are so lovely and very caring about the residents. Also, other members of staff are
so helpful.
I am so grateful for the care my wife is receiving thank you.

Reply from Jemimah, Home Manager at Chiltern Grange Care Home

Thank you so much for your review of the care your wife receives at Chiltern Grange. I am so pleased that you have been pleased with the care but also that you don't have to worry. I am very proud of our fantastic team so will be delighted to share your feedback.


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Review from E C (Granddaughter of Resident) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy Grandad, happy me and my parents! The staff were so welcoming and lovely - thank you all for helping my family. No more stress!

Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

And all of that makes for a happy home manager! Thank you for your feedback - it is great to hear your grandad is happy living at Chiltern Grange and that the transition has relieved your family's stress.


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Review from Philip M (Son of Resident) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Recently, my father became unwell and needed a few weeks of respite to recover himself. After checking online reviews, I decided upon Chiltern Grange in Stokenchurch. From my first dealings on the phone, I felt that my father would be in good hands. We arrived at the home’s reception to be greeted by
name, as the receptionist was clearly expecting us – a good sign. The atmosphere was calm and friendly, and I felt we had made the right choice straight away.
My father stayed for a month’s respite in a lovely room and the staff were so attentive and caring. He has put weight back on and he is much less anxious than he was on arrival. He kept telling me that his stay was like being at a five-star hotel. He has even ventured out on the weekly ‘jaunts’ to garden centres, museums, and other places of interest.
Many thanks to all the staff who helped my father’s recuperation along and gave us peace of mind that he was being well cared for.

Reply from Jemimah, Home Manager at Chiltern Grange Care Home

Thank you so much for taking the time to review Chiltern Grange, following your father's respite stay. I am so pleased that his time with us was so beneficial and that he found the home to be akin to a 5-star hotel. It is great that you were able to have peace of mind during his stay with us. Please feel free to pop in for a cup of tea at any point.


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Current Review Score: 9.9 (9.862)

Overview of Review Score

The Review Score of 9.9 (9.862) out of 10 for Chiltern Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 50 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.862 for Chiltern Grange Care Home is calculated as follows: ( (526 Excellents x 5) + (42 Goods x 4) + (15 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 586 Ratings = 4.862

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chiltern Grange Care Home is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 49 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (1)

Jackie

Jackie Chicken

Job Title: Client Services Manager

Joined: 2023

Hello, my name is Jackie Chicken, and I am the Client Services Manager here at Chiltern Grange.


Having previously worked in the retirement sector for four years, I was delighted to make the move into the care sector in 2022. My previous career was spent in the luxury travel industry, so delivering excellent customer service has always been high on my agenda.


Porthaven has a wonderful reputation in terms of quality of care and beautiful design, so I feel very privileged to work for one of the best care providers in the country. My role at Chiltern Grange means I am the first point of contact for families starting out on that journey to find the best fit in terms of a caring environment for their loved ones. I love the fact that we provide person-centred care, and I really enjoy showcasing the wonderful facilities, newly refurbished spaces and exceptional staff we are fortunate enough to have here at Chiltern Grange.


Outside of work, you can find me as a chaperone in the wings of a theatre supporting my daughter or cheering my son on from the side of a rugby pitch!


Frequently Asked Questions about Chiltern Grange Care Home

What types of Care is Chiltern Grange Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Chiltern Grange Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & End of Life Care are other types of care provided.

How many Rooms does Chiltern Grange Care Home have?

There are 75 Single Rooms.

What are the Facilities & Services at Chiltern Grange Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Chiltern Grange Care Home to the centre of High Wycombe?

7.4 mile(s) as the crow flies, distance by road may be significantly further.