Chiltern Grange Care Home

Ibstone Road, Stokenchurch, High Wycombe HP14 3GG
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9.9 168 Reviews
  • Chiltern Grange Care Home, High Wycombe
With views of the Chiltern Hills, Chiltern Grange Care Home is a stylish, purpose-built home that possesses a beautiful landscaped garden perfect for a peaceful morning walk, afternoon tea and a catch up or even a spot of gardening. The compassionate and skilled team at Chiltern Grange provide 24 hour residential, nursing, dementia and respite care and have been hand-selected for their empathy, professionalism and dedication to providing exceptional support. At Chiltern Grange there is a keen focus on promoting independence, dignity, privacy and respect for all, with every resident treated as an individual. Amongst its numerous communal living and dining areas, Chiltern Grange Care Home boasts various newly renovated spaces, including a café, private dining room, hair and nail salon and activities and wellbeing room. Residents at Chiltern Grange are also invited to join in on the different trips and local visits facilitated using the home's minibus.

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Care Provided by Chiltern Grange Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jemimah Guinto (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2013
    • Last Refurbishment: 2024

Funding & Fees Guide for Chiltern Grange Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • "Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
    This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • Ample parking available on site.


Chiltern Grange Care Home Reviews (168)

Total of 168, showing 21-40
9.9

Chiltern Grange Care Home has a Review Score of 9.9 (9.862) out of 10, based on 50 reviews in the last 2 years. Over all time Chiltern Grange Care Home has 168 reviews.

Overall Experience

  • 140
  • 26
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Date Published

168
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22
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118

Review from Sarah P (Daughter of Resident) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My very elderly mother has been at Chiltern Grange for two years now and I can honestly say that she has felt safe, content and totally cared for. The staff are so patient and understanding, the food is great, there’s plenty of different daily activities and the whole ambience is like that of a five-star
hotel. What makes a real difference is having regular staff so that she sees the same faces each day and gets a true sense of continuity, however, the real driving force behind the success of Chiltern Grange comes from the manager who has instigated many positive changes there and has personally gone above and beyond to ensure what is best for my mother. Her thoughtfulness and dedication have been remarkable and a true credit to this care home.

Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

Thank you for your glowing review. It fills me with pride to hear that you are happy with every aspect of your mother's care, and I appreciate your kind feedback about myself and my team.


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Review from Neil B (Son of Resident) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has now been at Chiltern Grange Care Home for two months and has settled in very well. I have been extremely impressed by all the staff; they have all been extremely friendly and helpful. My mother is looked after very well and treated with care and respect. The food and dining facilities
are really good, and my mother has even put on weight (which is a very good thing).
I am always made very welcome when I visit, which I really appreciate.
The facilities are excellent, and my mother's needs are met very well. I am really impressed with the size and comfort of her
room.
In summary, I am extremely happy with Chiltern Grange Care Home and the excellent care they are providing my mother.

Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

It is fantastic to hear that you are happy with the care your mother is receiving, and I will be sure to pass your kind feedback on to the rest of the team.


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Review from K A (Granddaughter of Resident) published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my first visit, I wasn't sure what to expect. My nan's room is beautiful and lovely and clean. The staff were really nice.

Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

Thank you for your positive feedback about our lovely refurbished home and the quality of the staff; it's great to have your nan living here and we look forward to you visiting again!


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Review from Gillian S (Wife of Resident) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband spent just over two weeks in respite care on the nursing unit at Chiltern Grange in January 2024. After a negative experience previously in a different home, I was so very pleased with the care provided here. My husband was treated with respect and dignity and I felt his care needs were well
met during his stay there. I had a couple of minor issues which were addressed quickly and effectively by staff, whose attitudes were consistently compassionate. The food generally was flavoursome and varied. We are both more than satisfied and will be using this home again for future periods of respite.

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Review from C M (Son-in-law of Resident) published on 20 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is safe and content. She enjoys the food offered and the company. We have peace of mind that she is well looked after. No complaints.

Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

Thank you so much for your review. I am so pleased that your mother-in-law enjoys the food and company and that you feel she is safe and content. We really do appreciate your feedback.


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Review from S B (Friend of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring home, residents are very well looked after. Friendly and warm staff, giving that extra care to residents. A friendly smile whenever you visit. Very clean and tidy home, where the residents feel safe.

Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

Thank you for your lovely review which in a few words sums up much of what we strive to provide for all of those that we care for. The whole staff team contribute towards all that you have praised, and they will really appreciate your comments and recognition of their dedication, thank you.


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Review from A T (Daughter-in-law of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Chiltern Grange have been excellent. My mother-in-law had a couple of minor health issues but they have been dealt with professionally and with care. Since moving into the home, she looks much better and is in better spirits in general. Thank you!

Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

Thank you for your review, and we too are pleased that your mother-in-law has responded well to the top quality care that our staff strive to deliver to all of our residents here at Chiltern Grange. We are pleased to be able to look after her!


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Review from L G (Daughter of Resident) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good recently refurbished care home. All the staff from reception, housekeeping, carers, chef and management are super friendly and welcoming. My mum is so well cared for that I don't have to worry about her, I just enjoy visiting her.

Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

Thank you for your kind review, and it is wonderful for us to hear that we have given you peace of mind about how your mum is cared for. Supporting the family is as important to us, so your words will mean a lot to all the staff team here who make it enjoyable for you both.


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Review from P B (Niece of Resident) published on 13 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very warm welcome. The staff are friendly, kind and helpful. My uncle seems very happy, and his room was very clean. It's lovely coming away knowing he is in such a lovely place.

Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

We are so pleased your uncle is happy with his stay here, and thank you for the review!


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Review from V H (Sister of Resident) published on 23 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister had been in hospital, following a fall, for an overnight stay and had already had previous falls and was being treated for a UTI. She was then admitted to Chiltern Grange for respite care. During her stay she went to another hospital following another fall and had another overnight stay. On
returning she was very well looked after as she had already been. She was in a very nice room and was looked after very well and most kindly by all the ward staff and everyone else.

Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

We are so pleased that your sister is recovering well and we are so happy to have been able to support her in a tough time.


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Review from A B (Niece of Resident) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I felt compelled to write a review regarding my uncle's stay at your home. from the welcome we received at our initial show-around to the overall improvement in his health, once he was able to go home and look after himself. Every step of his recovery was handled with care and consideration of his needs.

Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

Thank you so much for taking the time to write such a wonderful review and all of the team are so pleased to have supported your uncle during his stay with us.


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Review from T H (Daughter of Resident) published on 8 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On visiting Chiltern Grange, my brothers and I felt very comfortable and welcome. We immediately felt Mum would be safe and they understood my mum's needs. The rooms and communal areas were inviting and relaxing. I highly recommend it.

Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

Thank you so much for the kind words and we are so glad that Mum feels welcome and comfortable in the home.


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Review from J G (Friend of Resident) published on 26 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A clean, tidy, well-run and friendly facility that offered the ideal solution when our family friend needed a brief respite stay. Strongly recommend you visit and see for yourself.

Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

We are so glad that you enjoyed the atmosphere and facility at Chiltern Grange and we are very grateful for the lovely review.


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Review from Elaine B (Relative of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were so pleased with the service received during her respite stay. The staff were kind, helpful and compassionate. We felt that she was looked after really well and felt safe and secure. I would recommend Chiltern Grange Care Home to friends and family.

Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

Thank you for your review and for your feedback regarding a respite stay. We have a fantastic team and I am so happy that you found them to be kind, helpful and compassionate. I will share your feedback.


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Review from J F (Daughter-in-law of Resident) published on 16 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Chiltern Grange is such a lovely home. The staff are compassionate and caring, and the beautiful garden is a huge bonus! My mother-in-law is very happy and settled and pleased she made the move when she did.

Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

Thank you so much for taking the time to write us a review of Chiltern Grange and leave us such positive feedback. We are delighted that you have found our team to be compassionate and caring and that your mother-in-law has happily settled in.


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Review from R P (Friend of Resident) published on 16 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Top-notch, lovely home, no complaints!

Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

Thank you so much for taking the time to review Chiltern Grange. We are delighted that you have been able to share such positive feedback. I will share your feedback with our team.


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Review from K E (Niece of Resident) published on 16 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt had a very pleasant respite stay at Chiltern Grange. The staff were very attentive and caring and she felt very comfortable and safe. Highly recommend.

Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

Thank you so much for taking the time to write a review, the team will be delighted with your feedback.


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Review from Margaret S (Friend of Resident) published on 2 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had to leave the home a 5-star review as I was so impressed whilst visiting a friend who has been a resident for a while. She can’t say enough about the staff and how happy she is at the home. We had a lovely visit, and it was good to see her so settled and happy.

Reply from Olivia Cameron, Consultant - Director of Sales and Marketing at Chiltern Grange Care Home

Thank you so much for taking the time to review our care home. We are delighted that you chose to give us a 5-star review and that you were so impressed with our home. My team work hard to offer the best possible care in a warm and friendly setting so will be so pleased to read your review. We look forward to welcoming you back to our home to visit your friend.


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Review from Karen F (Niece of Resident) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt moved into Chilton Grange because she was beginning to struggle at home, she has settled in really well, the staff are amazing, the activities keep my aunt occupied and the food tastes great. My aunt said she should have made the move years ago.

Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

Thank you for your review. We are so pleased that your aunt's experience has been so positive. I am very proud of our home and staff team so will be delighted to share your experience with them.


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Review from Ruth A (Daughter of Resident) published on 28 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Update with care manager.
Very positive, friendly, chatty.
Very happy with experience.

Reply from Jemimah, Home Manager at Chiltern Grange Care Home

Thank you for your review and feedback. I am pleased you found it positive. My door is always open for a chat.


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Current Review Score: 9.9 (9.862)

Overview of Review Score

The Review Score of 9.9 (9.862) out of 10 for Chiltern Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 50 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.862 for Chiltern Grange Care Home is calculated as follows: ( (526 Excellents x 5) + (42 Goods x 4) + (15 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 586 Ratings = 4.862

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chiltern Grange Care Home is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 49 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (1)

Jackie

Jackie Chicken

Job Title: Client Services Manager

Joined: 2023

Hello, my name is Jackie Chicken, and I am the Client Services Manager here at Chiltern Grange.


Having previously worked in the retirement sector for four years, I was delighted to make the move into the care sector in 2022. My previous career was spent in the luxury travel industry, so delivering excellent customer service has always been high on my agenda.


Porthaven has a wonderful reputation in terms of quality of care and beautiful design, so I feel very privileged to work for one of the best care providers in the country. My role at Chiltern Grange means I am the first point of contact for families starting out on that journey to find the best fit in terms of a caring environment for their loved ones. I love the fact that we provide person-centred care, and I really enjoy showcasing the wonderful facilities, newly refurbished spaces and exceptional staff we are fortunate enough to have here at Chiltern Grange.


Outside of work, you can find me as a chaperone in the wings of a theatre supporting my daughter or cheering my son on from the side of a rugby pitch!