Chiltern Grange Care Home

Ibstone Road, Stokenchurch, High Wycombe HP14 3GG
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9.9 168 Reviews
  • Chiltern Grange Care Home, High Wycombe
With views of the Chiltern Hills, Chiltern Grange Care Home is a stylish, purpose-built home that possesses a beautiful landscaped garden perfect for a peaceful morning walk, afternoon tea and a catch up or even a spot of gardening. The compassionate and skilled team at Chiltern Grange provide 24 hour residential, nursing, dementia and respite care and have been hand-selected for their empathy, professionalism and dedication to providing exceptional support. At Chiltern Grange there is a keen focus on promoting independence, dignity, privacy and respect for all, with every resident treated as an individual. Amongst its numerous communal living and dining areas, Chiltern Grange Care Home boasts various newly renovated spaces, including a café, private dining room, hair and nail salon and activities and wellbeing room. Residents at Chiltern Grange are also invited to join in on the different trips and local visits facilitated using the home's minibus.

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Care Provided by Chiltern Grange Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jemimah Guinto (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2013
    • Last Refurbishment: 2024

Funding & Fees Guide for Chiltern Grange Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • "Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
    This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • Ample parking available on site.


Chiltern Grange Care Home Reviews (168)

Total of 168, showing 41-60
9.9

Chiltern Grange Care Home has a Review Score of 9.9 (9.862) out of 10, based on 50 reviews in the last 2 years. Over all time Chiltern Grange Care Home has 168 reviews.

Overall Experience

  • 140
  • 26
  • 2
  • 0
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Date Published

168
8
22
50
118

Review from Chloe H (Granddaughter of Resident) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our nan/mum has been at Chiltern Grange Care Home since April 2022. She has settled in well and seems really happy. She now enjoys taking part in all the activities that they provide, including the day trips that the home run. Staff are hard working and very helpful, this was demonstrated with the recent
move to the ground floor while level one was being decorated. As a family, we are happy with Chiltern Grange Care Home.

Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

Thank you for your review, we really do appreciate all feedback. We couldn't be happier that your nan has settled in and is happy,and enjoys our activities and outings. We are of course welcoming of any ideas to incorporate into our leisure and wellness programme, so if there is something you think your nan would really enjoy then please feel free to pop in and let us know.


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Review from C W (Son of Resident) published on 5 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 95-year-old mother was treated with respect and very well looked after. The staff were caring, always considerate and always on the ball about her needs, especially medical. The room and grounds were lovely. My Mother's only complaint was the food, but this improved greatly during her time there.

Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

Thank you for your feedback, the kitchen team really try to ensure all the residents enjoy their food and I'm so glad Mum could see the improvement made. We really appreciate the lovely comments.


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Review from Pat C (Wife of Resident) published on 9 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Found everyone friendly and helpful. Very happy with his care.
They all tried their best to make him settle in even though his Alzheimer’s can make him very difficult. I would happily leave him there in the future.

Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

Thank you so much for your review and lovely feedback. We are pleased that your husband's stay was a good experience. I will pass on your feedback to our team who will be delighted.


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Review from Amanda B (Daughter of Resident) published on 18 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was worried that I had to leave my mother for longer than usual as I had to go to France for eight days. I usually visit two-three times a week. I needn’t have worried. She was absolutely fine. Sitting in the garden with three other residents, drinking chocolate milkshake. Obviously hadn’t missed
me or even asked where I had been. This gives me confidence that she is settling. Every carer that comes to her she says ‘you’re lovely’ which is so nice to see. The carers are really cheerful and always have time for any questions. I am so grateful for their care of Mum.

Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

Thank you so much for your kind review. I will be sure to pass on your lovely comments to our team who will be delighted.


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Review from R B (Son of Resident) published on 14 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My father is undertaking a second stay at Chiltern Grange Care Home for respite care due to deteriorating health. The application and admission process was very efficiently handled, and he has been well cared for during his period of recovery. The nursing staff have been very attentive and quick to
deal with any lapses in his recovery, compensating for the somewhat indifferent GP support. Physically, my father is in a much better state of health than when he arrived. Mentally, he is still very capable, so it is a shame that there is not more social activity or interaction that he could be encouraged to participate in.

Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

Thanks for your feedback; we are glad that you found the admission process easy and the nursing team to be supportive. We really want your father to feel mentally stimulated too, so we will, of course, pass this back to the activities team to see how we can help.


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Review from Zoe L (Daughter of Resident) published on 22 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Chiltern Grange Care Home for respite care while I had a short break away. My mother was extremely well looked after. The staff were so kind and helpful throughout her stay. This was the first time my mother had been in a care home. She is 89 and found the whole experience a pleasant
one. The chef was most obliging and sorted out a nice, soft diet for her which she liked. I am told the afternoon cakes were a delight and very scrumptious. The only thing my mother found was that the mattress was too hard for her, she did ask a member of staff if they had a softer one. Unfortunately, there was not one in storage. Therefore she tried to sleep on the outside of the covers, this made sleeping difficult. Next time I will make sure I take a travel mattress for her, just in case. All in all, my mother was very contented and would be happy to stay again.

Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

Thank you so much for taking the time to review our home. We are delighted that your mother enjoyed her stay with us. I will share your feedback with our team who will be really happy to hear about your and your mother's experience.


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Review from Sharon H (Daughter of Resident) published on 14 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were wonderful and looked after my mother very well when she was in for a month's respite care. Her room was nice and spacious, with a good view of the garden, and she was happy there. I would recommend it to anyone.

Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

Thank you for your review; we are so glad your mother enjoyed her respite care with us and hope to see her again.


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Review from Amanda H (Daughter of Resident) published on 9 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad, at weeks away from reaching 100 years old, is relatively happy. Cannot fault the staff with their dedication, care, compassion and support. The room my Dad is in is quite nice and overlooks the garden. The bed is extremely comfortable apparently! The dining room is lovely, clean and inviting.
Portion sizes don't seem to cater to the individual though. One size fits all regardless of appetite. Also at times (for my Dad) the choices are far "too modern" for his taste. The cooked breakfast is good and eaten most days though. All in all, fairly content.

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Review from Melissa C (Daughter of Resident) published on 30 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Chiltern Grange Care Home a few years back, just when Covid and lockdown started in the UK. She was always happy there and well looked after. The clinical team were kind and compassionate and the carers helping her on a daily basis are very supportive of her needs. All team members contributed
in some way to make her stay enjoyable and ensure she felt at home. She has only just left to move to a sister care home, still in the Porthaven Care Homes group, to live closer to me. I would thoroughly recommend the group and the services at Chiltern Grange. Thank you to the whole team, as we appreciate many people work behind the scenes, who make considerable contributions to the residents' care, not just those staff who the visitors meet.

Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

Thank you so much for your glowing review. We thoroughly enjoyed spending time with your mum. I'll ensure I share the wonderful comments about the kind and compassionate staff and how all of the team members contributed in some way to make her stay enjoyable and ensure she felt at home. They will be delighted!!


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Review from Sally H (Resident) published on 30 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was made very welcome and feel that my room is my "home".

Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

We are absolutely delighted you have chosen to stay with us at Chiltern Grange. I will be sure to pass on your wonderful comments to the wider team as I know they will be extremely grateful!


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Review from Sheila M (Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On arrival, I was needing a great deal of help, and this was available immediately. I felt cared for and safe in my surrounding and so comfortable as I was so impressed. I began to wish my husband could become a resident here in comparison to the care home he is residing at.

Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

We are absolutely delighted you have chosen to stay with us at Chiltern Grange. I am so glad you are able to share such a comprehensive and glowing review of life here. I will be sure to pass on your wonderful comments to the wider team as I know they will be extremely grateful!


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Review from C C (Son of Resident) published on 1 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at Chiltern Grange Care Home since March 2020. All the staff, whatever their duties, are always very helpful and polite despite the behaviour of residents that can sometimes be challenging. The home is spacious, clean, has a nice garden and lovely food. Residents are encouraged to join
in activities where possible but the carers accept that residents also want some time alone. Unfortunately, during 2022, several members of staff left and there was a period when the home was short-staffed. This appears to have been resolved and, hopefully, the staff will remain in place as familiar faces are important to the residents.

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Review from Amanda C (Daughter of Resident) published on 18 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home has been home for my mother for over five years and it feels like home. The staff are very good, especially the first-floor manager. The building is well maintained and the domestic staff are also very caring. I cannot imagine my mother being anywhere else.

Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

Thank you for your incredible comments and such high praise for the team. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback.


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Review from Rosemary R (Daughter of Resident) published on 18 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is incredibly hard letting someone else look after your loved parent but the staff at Chiltern Grange Care Home made that transition a much more pleasant experience than we expected. The staff are caring and helpful and our precious mother is well looked after and cared for. I am unable to visit
as often as I would like but thank you to all of you.

Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

Thank you for your incredible comments and such high praise for the team. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback.


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Review from G B (Son of Resident) published on 16 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Chiltern Grange Care Home for nearly three years with dementia. The care and love the staff give to my mother and all the patients is second to none. Mum is so well cared for and if there are any issues, they contact either my brother or I straight away. The home is spotlessly
clean, light, airy, very friendly and with activities every day for the residents to enjoy. If it was for me, this is where I would wish to be.

Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

Thank you for your amazing comments and such high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback.


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Review from Paul M (Son of Resident) published on 23 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience has been excellent. The whole family has been made welcome when visiting my mother who has been a resident for post-hip op convalescence. The care given to my mother has been thoughtful, attentive and professional. Every member of staff has made a point of getting to know us as a family
and making my mother feel at home.

Reply from Jemimah Guinto, Home Manager at Chiltern Grange Care Home

Thank you so much for your glowing review. We were delighted that your mum chose to stay with us at Chiltern Grange. I'll ensure I share the wonderful comments about "The care given to my mother has been thoughtful, attentive and professional". with the wider team, they will be delighted!


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Review from Matt L (Son of Resident) published on 21 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We just wanted to express our gratitude to you all for the outstanding care you gave our mum while she was with you. We really couldn't have asked for better from you or from the exceptional facilities with its welcoming, caring environment that you've nurtured. We are all so appreciative of the diligence,
patience and compassion shown by everyone which made Mum feel safe and looked after. Nothing was ever too much trouble; we're particularly thankful for the unfailing kindness, thoughtfulness and sensitivity with which one member of staff showed us and to Mum, especially when dealing with her most difficult treatments. It was a great reassurance to us and a great comfort to her, knowing that she was in the best of care.

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Review from Sheila H (Respite Resident) published on 3 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you for the welcome card, flowers and chocolate! I was pleasantly surprised when shown to my room, it was so bright with windows and a door to the garden. I spent a lot of time by the windows reading and bird watching - so many! However, I was disappointed that the residents on the whole did not
encourage me to join in the activities! Note to me: another time take knitting or a puzzle!

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Review from Margaret M (Daughter of Resident) published on 18 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Chiltern Grange Care Home for over four years and I am very happy with the care he is receiving. The nurses always contact me if there are any concerns about his health and he is treated with dignity and respect and care. The carers encourage him to have his meals in
the dining room but respect his wishes if he prefers to eat in his room. He is provided with alternative meals (cheese and biscuits) if he doesn't like the main meals offered.

Reply from Ellen Carter, Client Services Manager at Chiltern Grange Care Home

Thank you so much for your glowing review. I'll ensure I share the wonderful comments with the rest of the team. They will be delighted!


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Review from David S (Husband of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall as a family, we are happy, however, at times the ratio of staff to residents is very low - i.e. when collecting clothes are often unappropriated, damaged, mismatched and dirty, on occasion our relative has not been showered. They have also lost a noticeable amount of weight, we are aware that
this is typical for a dementia patient but feel if carers had time they could monitor volumes.

Reply from Sue Astill, Regional Director at Chiltern Grange Care Home

Dear David,
Thank you for taking the time to complete the review; I'm pleased to hear that overall as a family you are happy.
I genuinely appreciate your feedback and thank you for highlighting the areas of improvement. The care and well-being of every resident is our number one priority. I look forward to meeting with you to discuss this further.
Kind Regards
Sue


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Current Review Score: 9.9 (9.862)

Overview of Review Score

The Review Score of 9.9 (9.862) out of 10 for Chiltern Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 50 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.862 for Chiltern Grange Care Home is calculated as follows: ( (526 Excellents x 5) + (42 Goods x 4) + (15 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 586 Ratings = 4.862

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chiltern Grange Care Home is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 49 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (1)

Jackie

Jackie Chicken

Job Title: Client Services Manager

Joined: 2023

Hello, my name is Jackie Chicken, and I am the Client Services Manager here at Chiltern Grange.


Having previously worked in the retirement sector for four years, I was delighted to make the move into the care sector in 2022. My previous career was spent in the luxury travel industry, so delivering excellent customer service has always been high on my agenda.


Porthaven has a wonderful reputation in terms of quality of care and beautiful design, so I feel very privileged to work for one of the best care providers in the country. My role at Chiltern Grange means I am the first point of contact for families starting out on that journey to find the best fit in terms of a caring environment for their loved ones. I love the fact that we provide person-centred care, and I really enjoy showcasing the wonderful facilities, newly refurbished spaces and exceptional staff we are fortunate enough to have here at Chiltern Grange.


Outside of work, you can find me as a chaperone in the wings of a theatre supporting my daughter or cheering my son on from the side of a rugby pitch!