Chiltern Grange Care Home

Ibstone Road, Stokenchurch, High Wycombe HP14 3GG
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9.9 168 Reviews
  • Chiltern Grange Care Home, High Wycombe
With views of the Chiltern Hills, Chiltern Grange Care Home is a stylish, purpose-built home that possesses a beautiful landscaped garden perfect for a peaceful morning walk, afternoon tea and a catch up or even a spot of gardening. The compassionate and skilled team at Chiltern Grange provide 24 hour residential, nursing, dementia and respite care and have been hand-selected for their empathy, professionalism and dedication to providing exceptional support. At Chiltern Grange there is a keen focus on promoting independence, dignity, privacy and respect for all, with every resident treated as an individual. Amongst its numerous communal living and dining areas, Chiltern Grange Care Home boasts various newly renovated spaces, including a café, private dining room, hair and nail salon and activities and wellbeing room. Residents at Chiltern Grange are also invited to join in on the different trips and local visits facilitated using the home's minibus.

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Care Provided by Chiltern Grange Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jemimah Guinto (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2013
    • Last Refurbishment: 2024

Funding & Fees Guide for Chiltern Grange Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • "Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
    This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • Ample parking available on site.


Chiltern Grange Care Home Reviews (168)

Total of 168, showing 61-80
9.9

Chiltern Grange Care Home has a Review Score of 9.9 (9.862) out of 10, based on 50 reviews in the last 2 years. Over all time Chiltern Grange Care Home has 168 reviews.

Overall Experience

  • 140
  • 26
  • 2
  • 0
  • 0

Date Published

168
8
22
50
118

Review from Jan O (Respite Resident) published on 6 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After the trauma of surgery, it was lovely to be greeted so warmly on arrival for my two-week convalescence. I found all the staff so very caring and helpful in all areas, nothing was too much trouble. Getting to know the residents, I heard nothing but praise and contentment for the home staff, including
those serving food etc. The food was tasty and well presented. If it became necessary I would return here.

Reply from Elisa Globert, Home Manager at Chiltern Grange Care Home

Thank you so much for taking the time to acknowledge the efforts of all of the team at Chiltern Grange. I will share your wonderful comments about the delicious food and everyone being so caring and helpful. They will be delighted!
You are welcome to visit us anytime for afternoon tea or events, we'd love to see you again.


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Review from Thomas M (Son of Resident) published on 28 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Yes, you helped my mother very well at a very awkward time. In particular, I found you bureaucratically efficient and it was always easy to keep in touch. The ambience was quiet and there was very little sign of flurry. The leading carers were most efficient. Medical backup from the Stokenchurch was
pretty good too. Quite strong efforts were made on the activities front, although inevitably you had difficulties adjusting to my mother's tastes and interests.

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Review from Ron C (Next of Kin) published on 16 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very comfortable home albeit more like a hotel than a "home". Residents appear to be well cared for and content with their surroundings. I cannot comment on the standard of food as I have not been present when food is served.

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Review from Amanda D (Daughter of Resident) published on 11 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so worried about putting my father in care but after my first visit I felt at ease. The staff are so kind and caring. I visited many care homes and this is by far the best. There are no unwanted smells here and it is bright and friendly. As soon as you enter here all your worries melt away. The
way to describe it is like being in a hotel - or a very upmarket hotel.

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Review from Allison J (Daughter-in-law of Resident) published on 19 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father-in-law spent five weeks in Chiltern Grange Care Home for respite care following a nasty fall. Staff treated him with the utmost care and compassion throughout his stay and were always respectful of his wants and needs. Food was of good quality and my husband and I were kept informed of his
general health and wellbeing and of doctor’s appointments and test results. Staff were genuinely caring and very kind to him. Would not hesitate to recommend Chiltern Grange.

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Review from Sonia M (Daughter of Resident) published on 27 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When Mum was diagnosed with dementia it was a scary, confusing and stressful time for us. My first contact with Chiltern Grange Care Home instantly made me feel more confident in the next steps we had to take for Mum’s safety, security and health. They explained everything and took a personal approach
from the outset. Mum was well looked after at Chiltern Grange and I met many of the care staff from the memory floor, they were all very nice and I felt Mum was happy there. The facilities are excellent, beautiful gardens, common areas and restaurants which make it feel like a nice hotel.

Reply from Elisa Globert, Home Manager at Chiltern Grange Care Home

Thank you for sharing your experience of our home. I'm glad you felt Mum was well looked after and happy.


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Review from Beverley O (Friend of Resident) published on 27 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a search of homes and a very positive meeting with the client services manager at Chiltern Grange Care Home, we booked a period of respite for the gentleman we care for. He has dementia and lost his wife just prior to the pandemic. We are delighted with the care he has received, he is very
comfortable and has a good relationship with staff members who care for him.
He broke his reading glasses and the home immediately arranged for an optician to visit and we now have a new pair on the way. I asked if he could have an appointment with the hairdresser when I visited and two days later this was done.
The staff are caring and professional, everyone is helpful and communication is excellent, never a problem to telephone and ask how he is doing or book an appointment to visit.
It's so good to see him looking calm, clean, relaxed and cared for, we feel so very pleased that we have made the decision to make his care permanent.

Reply from Elisa Globert, Home Manager at Chiltern Grange Care Home

Thank you for sharing your personal experience. I am delighted that you feel this way about the care and support our fantastic team provide for our residents.


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Review from R M (Daughter of Resident) published on 27 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring place, we are confident our mum is being looked after and given the best possible care and support. We searched for some time before we selected this home. We felt that she would be most comfortable and secure here. She has advanced dementia and her needs are complex, we have the security
that she is happy.

Reply from Elisa Globert, Home Manager at Chiltern Grange Care Home

Thank you for your kind words, I will be sure to share them with our wonderful team. Best wishes, Elisa.


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Review from S W (Daughter of Resident) published on 27 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been cared for at Chiltern Grange Care Home for more than five years. She is very happy there and it is peace of mind for me that she is in such good hands.

Reply from Elisa Globert, Home Manager at Chiltern Grange Care Home

Thank you so much for sharing your experience of our home. Best wishes, Elisa.


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Review from Jennifer C (Wife of Resident) published on 23 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband, now deceased, spent almost a year at Chiltern Granger suffering from Alzheimer's. They took him in, in a state of total collapse, in June 2020 and from our initial arrival he was treated with extreme kindness and respect. Thanks to all their care he gradually learned to stand again and even
to walk two or three steps. They encouraged him to respond to their help to exercise his legs and arms. He survived Covid due to their unceasing care. His end came very peacefully and was not unexpected. He was loved by all his carers, sadly visits were curtailed much of the time but the home did their best. He looked forward to all his meals and snacks, which were well cooked and attractively presented - always with some choice.

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Review from Giles D (Son of Resident) published on 30 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum’s been in the home since breaking her ankle in September 2020. The staff have been attentive, helpful, professional and friendly throughout her stay and clearly strive to make Mum feel special!
She certainly looks well for a 95-year-old!

Reply from Elisa Globert, Home Manager at Chiltern Grange Care Home

Thank you for taking the time to complete a review of our home. It has been great to see the improvement she has made since she first arrived. Your mum certainly does look well for her age and we love having her here.


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Review from Tim C (Next of Kin) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful staff who go out of their way to help my friend settle in and feel comfortable and welcome. A joy to deal with. It's not easy moving from your own home to a care home but this was made simple and stress-free.

Reply from Elisa Globert, Home Manager at Chiltern Grange Care Home

Thanks for your lovely comments, I will certainly share them with the team. Your friend settled into his new home with ease and we love having a new member of our Chiltern Grange family.


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Review from Carol T (Resident) published on 8 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am so pleased I chose to come to Chiltern Grange. I have been here for nine months and throughout this time I have been treated with respect and kindness. The carers are very professional, good at their job and always willing to help where possible. They have a cheerful attitude and work well together
as a team. I am made to feel like a person and not just the old lady in a room. I enjoy the food. There is always a choice on the menus including vegetarian options. I particularly like the little extras such as slices of fruit and homemade biscuits served with my mid-morning drink. The home has good links with the local doctors and surgery so extra advice or help is readily available if needed. Looking after us old people is not an easy task but I reckon Chiltern Grange make a very good job of it. Thank you.

Reply from Elisa Globert, Home Manager at Chiltern Grange Care Home

Thank you for taking the time to complete a review and for your lovely comments - I will certainly pass this on to the whole team. It's always nice to hear that their hard work is making a difference to the residents in our home.


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Review from R C (Friend of Resident) published on 17 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I have been visiting a friend for a few years now and every time we go we are met with extremely pleasant staff, showing so much professionalism and courtesy, with all public and private areas very clean and fresh. Over the past year during this awful pandemic, the residents have been
kept safe and well and looked after with care and affection. Now that visiting is allowed, the safety precautions are excellent, with concerns for staff, residents and visitors catered for.

Reply from Elisa Globert, Home Manager at Chiltern Grange Care Home

Thank you for taking the time to complete a review and for your lovely comments - I will certainly pass this on to the whole team. It's always nice to hear that their hard work is making a difference. It is lovely to be able to start welcoming visitors into our home again and we look forward to seeing you soon.


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Review from Peter K (Son-in-law of Resident) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has been at Chiltern Grange for just over a year now, being widowed and going in just before lockdown began. Leaving his home of 65 years was a massive upheaval for him. The home were fantastic from day one. He has slowly settled in, with great help and support from all the wonderful
staff. His health has improved both physically and mentally and he enjoys the daily life and entertainment, whilst having his own space when he wants. Communication with us by the home has also been excellent at a difficult time for all. I would highly recommend Chiltern Grange.

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Review from Paul S (Son of Resident) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The receptionist is very friendly and helpful. The care staff very attentive, picking up an issue with mums physical health recently. Management is always happy to help and quick to respond. Mum is suffering from vascular dementia. She has little short term memory but enjoys activities and entertainer.
She is looking forward to trips out once restrictions are lifted.

Reply from Elisa Globert, Home Manager at Chiltern Grange Care Home

Thank you for reviewing our home. I can confirm that minibus outings have already restarted and we're looking forward to getting out and about more in the spring and summer months ahead!


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Review from Terry T (Husband of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and consideration given to both my wife and myself can only be described as exemplary.

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Review from Linda L (Daughter of Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my mother's stay the care has been exceptional. The staff in all departments she experienced were kind, friendly, professional and could not do enough to keep her comfortable. They have maintained very high standards throughout Covid times with enjoyable activities too. I would definitely highly
recommend this care home.

Reply from Elisa Globert, Home Manager at Chiltern Grange Care Home

Thank you for taking time to review Chiltern Grange. We really appreciate your feedback and I will ensure to pass your comments onto my wonderful team. Best wishes


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Review from Emma S (Daughter of Resident) published on 7 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first phone call, first visit and then Mum actually moving in, all the staff have been incredibly kind and professional. They also relate to all of us and our individual needs really well, my sister and I use humour to deal and my dad is very much a straightforward person.
When we have been
able to visit (which is so easy to arrange and well set up) Mum is always looking good and is obviously very well settled and happy.
At the moment due to Covid we haven't been able to see much more of the home other than our initial visits but it always looks bright and clean.
Thank you everyone.

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Review from Zoe J (Daughter of Resident) published on 7 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are wonderful and I can't believe how quickly my lovely mum has settled in. It's been a very difficult time for our family and we have been treated with professionalism and an abundance of kindness. My daughter is really looking forward to seeing her Granny when the restrictions are eased.

Reply from Elisa Globert, Home Manager at Chiltern Grange Care Home

Thank you for taking the time to give us such a wonderful review! I will be sure to share your comments with my team. I am so very proud of how they are working in these difficult circumstances. It is an absolute privilege to have your mum with us and we look forward to the easing of restrictions too. With best regards, Elisa


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Current Review Score: 9.9 (9.862)

Overview of Review Score

The Review Score of 9.9 (9.862) out of 10 for Chiltern Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 50 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.862 for Chiltern Grange Care Home is calculated as follows: ( (526 Excellents x 5) + (42 Goods x 4) + (15 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 586 Ratings = 4.862

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chiltern Grange Care Home is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 49 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (1)

Jackie

Jackie Chicken

Job Title: Client Services Manager

Joined: 2023

Hello, my name is Jackie Chicken, and I am the Client Services Manager here at Chiltern Grange.


Having previously worked in the retirement sector for four years, I was delighted to make the move into the care sector in 2022. My previous career was spent in the luxury travel industry, so delivering excellent customer service has always been high on my agenda.


Porthaven has a wonderful reputation in terms of quality of care and beautiful design, so I feel very privileged to work for one of the best care providers in the country. My role at Chiltern Grange means I am the first point of contact for families starting out on that journey to find the best fit in terms of a caring environment for their loved ones. I love the fact that we provide person-centred care, and I really enjoy showcasing the wonderful facilities, newly refurbished spaces and exceptional staff we are fortunate enough to have here at Chiltern Grange.


Outside of work, you can find me as a chaperone in the wings of a theatre supporting my daughter or cheering my son on from the side of a rugby pitch!