Review from Rob F (Son of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience

My Mum loves Chiltern Grange and regularly tells me that we made the right choice of care home for her. The premises have the feel of a quality hotel and everything has been thoughtfully designed, from the memory displays outside each room (nicely lit display cabinets rather than simple pinboards) to

the outside balcony on the first floor overlooking the garden and local countryside. The staff are very helpful and friendly and have been very responsive during the Coronavirus outbreak such as by pro-actively organising video calls between guests and relatives to ensure they aren't let feeling too isolated during the lockdown. I agree with my mum, I think we definitely made the right choice!

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Review from Jackie S (Daughter of Resident) published on 4 May 2020
Submitted via Website • Report

Overall Experience

Our mother became a resident in January 2020. Chiltern Grange Care Home was chosen by us for its lovely facilities and activities programme. From the outset, the staff have shown themselves to be professional, caring and fun. Since January we have not been disappointed. Mum has gone from being lonely

and unhappy to the exact opposite and she cannot praise more the staff and care she receives. As a family, we feel mum has all her needs met and at the same feel secure in the knowledge she is well looked after and safe.

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Review from Sarah L (Daughter of Resident) published on 4 May 2020
Submitted via Website • Report

Overall Experience

My father has been at Chiltern Grange since January, after making a difficult decision to leave the family home. He has been made so welcome by everyone, making this move a great deal easier. The staff have all been wonderful, offering him so much support, and loving care, while ensuring his independence

is still maintained.
Nothing is ever too much trouble for them.

He now enjoys his new life, spending his days being well looked after with superb nutritious meals, and many hours in the beautiful garden with the staff, and his lovely new friends. It is such a relief now to know that he is safe and well, especially during these difficult times.

I would highly recommend Chiltern Grange to anyone, as the care and compassion from all the staff - is outstanding.

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Review from Pam M (Daughter of Resident) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience

There had been some areas of Chiltern Grange that needed improvement to ensure value for money. The arrival of a new locum manager in January has already seen some areas working better, for the sake of new residents and current, I hope that the lady stays. The carers are excellent and residents treated

with utmost care and dignity. However, a more comprehensive activities programme is needed, and better care and attention made to smaller details.

Reply from Elisa Globert, Home Manager at Chiltern Grange Care Home

Thank you for sharing your view of Chiltern Grange. I am pleased to see that you feel the changes we have implemented are already having a positive impact. I take on board your comments regarding our activities programme and we are working closely with the new team to make sure that we have a comprehensive programme of stimulating activities, outings, hobbies and events for all of our residents to participate in should they wish to do so. I hope to see a more holistic approach to our Leisure and Wellness offering as we move through the year and regular feedback will be sought from our residents and their relatives to ensure we achieve our goals.

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Review from J L (Wife of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience

This review is very recent based on the new home manager. She is very approachable and is always listening and watching the residents and carers. She has made many changes for all the right reasons. It is so important that she continues with this beautiful home.

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Review from P W (Son of Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience

My mother moved into Chiltern Grange in September, she was very depressed living on her own. She is now a new person and looks forward to every day, she also enjoys the trips out.

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Review from P C (Son of Resident) published on 27 December 2019
Submitted via Postal Card • Report

Overall Experience

Love is most definitely at the focus of everyone who works at Chilton Grange. In 4 and a quarter years at any time of day or night I never once saw any member of staff treat residents without respect, politeness and sensitivity.
My mother was at home here, her room was comfortable, personal, warm,

clean and always smelled fresh including the en suite. The entire establishment felt like home. The food was varied, restaurant standard and tailored to individual diets. I cannot fault any staff, Mum felt at home.

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Review from Z S (Resident) assisted by family/friend published on 28 October 2019
Submitted via Postal Card • Report

Overall Experience

I spent three weeks on the nursing floor after transferring from hospital. During this time of recovery, I was truly amazed at the kindness and compassion of all the staff. They were so lovely.
I did feel at times that the workload was greater than the staffing levels, particularly with the qualified

nursing staff, that said, I cannot speak highly enough of all the teams involved in my care both on the nursing floor and on the respite care floor. Thank you so much.

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Review from L D (Wife of Resident) published on 10 September 2019
Submitted via Website • Report

Overall Experience

My husband went to Chiltern Grange for two week's respite care - this was the first time he had been away from home and my 24-hour care. I was very anxious about how he would react but I need not have worried. He was given a lovely welcome and made comfortable in his pleasant room. The overall standard

of the care home is excellent; it is very clean, and the facilities are very good. The staff are very kind and helpful and treated my husband with dignity and looked after him very well. The catering is of high quality and he ate very well. In the afternoons there were often activities going on and they organise singers etc on a regular basis. When I collected my husband, the staff were very helpful. All his clothes were laundered and everything was smelling very fresh, so I welcomed not having to get home to do a lot of washing! I was very impressed with the care home and my husband will definitely return when I need my next break. The cost is rather high though!

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Review from V B (Wife of Resident) published on 6 September 2019
Submitted via Postal Card • Report

Overall Experience

My husband has acute Alzheimers and cannot walk or stand unaided. The staff who attended him were so very kind and helpful and they really cared about the resident and what they were doing. Whenever I visited there was always three or four staff sitting with the residents looking to see if they were

comfotable or just talking with them. The atmosphere in the home was one of fun, comfort and homeliness and I would recommend Chiltern Grange to anyone.

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Review from S M (Son of Resident) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience

Dad has late age onset dementia, yet he currently resides on the 'assisted living' floor. Either myself, my wife, or both of us visit at least once a week. Despite his memory issues, he is ALWAYS relaxed, happy, comfortable, well-groomed and well-fed! The staff clearly understand the foibles of each

resident and deal with every eventuality tactfully and always with a gentle smile.

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Review from S L (Daughter of Resident) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience

My mother has settled into Chiltern Grange Care Home well thanks to all the caring and loving staff. She is happy and well cared for and there is always a welcoming community atmosphere. There is a full programme of activities and mum has enjoyed short outings particularly to the local garden nursery.

They have an excellent chef who has been so good catering for my mums needs as she requires a gluten free diet. The staff have all been so supportive not just to my mum but to us all as a family.

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Review from M B (Son of Resident) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience

I was very worried about putting my Mum in a care home but the Chiltern Grange has been fantastic and took away all my concerns. She has been there 5 months now and is loving it. I recently went to the July garden party and it was excellent and my Mum and I had a fantastic time.

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Review from Frederick C (Son of Resident) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience

This care home is like a Four Star Hotel with excellent nursing care.

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Review from Jill S (Daughter of Resident) published on 11 July 2019
Submitted via Website • Report

Overall Experience

I placed my mother in the Chiltern Grange in February 2019. For the two periods I have been with my mother (I live abroad), I have been exceptionally impressed with all the staff, the level of care and concern. My mother also sings your praises, which we never thought we would hear as she was loathed

to go into a care home, but circumstances made it unavoidable. My mother's health has significantly improved and we cannot thank you enough.

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Review from Heather B (Daughter of Resident) published on 18 April 2019
Submitted via Website • Report

Overall Experience

Mum was only in Chiltern Grange for a few months but the care she received from all the staff was excellent. When it became obvious she was not going to recover, they all did their very best to make her last few weeks as comfortable and dignified as possible. They also did a huge amount to support

me and help to alleviate what was a very sad and difficult time. I would have no hesitation in recommending Chiltern Grange as a welcoming, safe and well-run Care Home that goes the extra mile to do its very best for all residents and their families.

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Review from Hannah P (Daughter of Resident) published on 21 March 2019
Submitted via Postal Card • Report

Overall Experience

Excellent staff in a beautiful and well looked after care home. My dad has been very well cared for and treated with dignity. You have all made a terrible time so much more bearable - thank you.

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Review from Melissa N (Daughter of Resident) published on 21 March 2019
Submitted via Postal Card • Report

Overall Experience

This care home is friendly and easy going. I feel that my dad is in a safe environment that I (and my whole family) can treat as home whilst we are visiting him. The food is incredible - dad is especially partial to the puddings! The staff are understanding and caring when dealing with us as well as

my dad. I would highly recommend.

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Review from J P (Daughter of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience

Thank you to all the staff at Chiltern Grange Care Home for their kindness, care and thoughtfulness in looking after my mother. At all times everyone gave her the attention she needed with so much patience. The environment in the care home was perfect for my mother's needs and she was always treated

with the utmost dignity. I and my family are indebted to all the staff and the lifeline they extended to us in our time of need in placing my mother in such lovely surroundings.

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Review from J P (Daughter of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience

The staff are fabulous, all helpful, friendly and caring. It's a lovely, bright environment with excellent food.
I am reassured that mum is being well looked after.

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Chiltern Grange Care Home

Care Provided by Chiltern Grange Care Home

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Funding & Fees Guide for Chiltern Grange Care Home

Facilities