Chiltern Grange Care Home

Ibstone Road, Stokenchurch, High Wycombe HP14 3GG
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9.9 168 Reviews
  • Chiltern Grange Care Home, High Wycombe
With views of the Chiltern Hills, Chiltern Grange Care Home is a stylish, purpose-built home that possesses a beautiful landscaped garden perfect for a peaceful morning walk, afternoon tea and a catch up or even a spot of gardening. The compassionate and skilled team at Chiltern Grange provide 24 hour residential, nursing, dementia and respite care and have been hand-selected for their empathy, professionalism and dedication to providing exceptional support. At Chiltern Grange there is a keen focus on promoting independence, dignity, privacy and respect for all, with every resident treated as an individual. Amongst its numerous communal living and dining areas, Chiltern Grange Care Home boasts various newly renovated spaces, including a café, private dining room, hair and nail salon and activities and wellbeing room. Residents at Chiltern Grange are also invited to join in on the different trips and local visits facilitated using the home's minibus.

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Care Provided by Chiltern Grange Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jemimah Guinto (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2013
    • Last Refurbishment: 2024

Funding & Fees Guide for Chiltern Grange Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • "Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
    This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • Ample parking available on site.


Chiltern Grange Care Home Reviews (168)

Total of 168, showing 121-140
9.9

Chiltern Grange Care Home has a Review Score of 9.9 (9.862) out of 10, based on 50 reviews in the last 2 years. Over all time Chiltern Grange Care Home has 168 reviews.

Overall Experience

  • 140
  • 26
  • 2
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Date Published

168
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22
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118

Review from J M (Resident) assisted by family/friend published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel safe and secure. The food is very good. Staff are all polite.

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Review from Susan R (Daughter of Resident) published on 13 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having viewed 7 care homes, Chiltern Grange Care Home was by far the most suitable for mum. We felt comfortable as soon as we walked in and she has settled far quicker than we expected. The staff are all so friendly and helpful and nothing is too much trouble. We are really happy with our choice.

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Review from Molly W (Resident) assisted by family/friend published on 13 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like the way I am looked after and encouraged to join in activities. The food is very good and I am enjoying having someone to talk to. My room is comfortable and I like to sit in the lounge and sometimes play games.

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Review from A T (Resident) published on 29 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lots of kindness shown, but also lots of thoughtfulness and understanding of one's situation. Grateful thanks.

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Review from Janet V (Daughter of Resident) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers responsive and caring.
Food good and varied.
Management really excellent.
Would like front desk monitored in evenings, weekdays and weekends to avoid residents' possible escape.
Activity co-ordinators helpful and able.
More trips on a minibus to museums/indoor venues welcomed please.

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Review from D O (Daughter of Resident) published on 24 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would have no hesitation in recommending Chiltern Grange Care Home. From the minute we walked in initially, to my dad going in for respite, all the staff were warm and welcoming.


This care was second to none, I felt all the residents were very well looked after and always enough staff on duty,

the food looked and smelled delicious.


Thanks so much for looking after him so well.


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Review from R V (Son of Resident) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very impressed with the facilities etc on my previous visit. Now my dad has been there for a month he is a changed person.
He looks happier, has a better colour to his face and has gained weight because he is being fed properly. The staff also are encouraging him to walk more, which is good,
especially as he is 96 years old.

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Review from Kevin C (Son of Resident) published on 11 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had two parents in the home, unfortunately, one passed away recently. What has struck me is the friendliness, efficiency, kindness and compassion that is shown by all staff to both myself and my parents. Nothing is too much trouble and the management of the home's willingness and hard work to quickly
accommodate my two parents, one of which was terminally ill, is something I have rarely come across. The old saying is 'going the extra mile' has never been more applicable to everyone at the home. It gives me complete peace of mind, that my remaining parent is being looked after so well. I cannot give enough praise for what is going on at the home.

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Review from Karen F (Daughter of Resident) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother took a while to settle in as she was quite poorly and disorientated but things soon improved as she got to know the staff and her new surroundings.
The staff soon got to know who we are and are very welcoming.

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Review from Diane H (Daughter of Resident) published on 2 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Chiltern Grange staff have been wonderful. They have managed to settle my mother into the home very quickly and are always cheerful and attentive. The home is clean, comfortable and well maintained.

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Review from John B (Respite Resident) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well designed building set in pleasant surroundings. Staff without exception were kind and considerate, also very professional.

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Review from T A (Great-Niece of Resident) published on 15 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Genuinely caring and understanding. Flexible for visiting - even allowing our dog to visit.

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Review from Jan F (Daughter of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so pleased how my father is being cared for physically as well as mentally. Nothing is too much trouble, it is a home from home and we feel welcome to visit anytime. Immaculately clean and the food and menus are superb.
We know the carers by name and they are all very friendly.

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Review from Daphne A (Wife of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my husband was only in Chiltern Grange for 1 week I was very impressed. He had a sunny room which gave him the peace he had not had whilst in hospital. The nursing staff were very kind and caring. The kitchen was available for visitors to make drinks for themselves, which for me was very important.
The lounges on each floor were comfortable and inviting. The activities for residents appeared interesting but unfortunately, my husband was not able to join in. He died on January 26th and I received great compassion from everyone. The manager was very helpful. I was so grateful that his last week of life was made so comfortable.

Reply from Rhonda Herring, Home Manager at Chiltern Grange Care Home

Thank you for such kind words - my team work hard to make sure everyone at Chiltern Grange receives the very best care and we are glad to have been able to care for your husband.


Warm wishes.


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Review from H M (Relative of Resident) published on 13 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Chiltern Grange was the ideal place for a respite stay. The staff are friendly, welcoming and always happy to help. The room was spacious with a lovely garden view. The home and surrounding grounds are beautifully maintained. There was a range of activities for all abilities. The food was excellent
and our mother was able to gain some much-needed strength and confidence. Her stay was a crucial turning point and we are so grateful to all involved.

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Review from Y C (Daughter of Resident) published on 5 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went in for 3 weeks respite care. Staff friendly and helpful. Food very good. By the end of 3 weeks, she had put weight on and looked so much better.

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Review from Valerie W (Friend of Resident) published on 27 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 94-year-old resident experienced the first four years of life at Chiltern Grange Care Home. Standards during this time were far from satisfactory. - 9 managers of poor management ability. Lack of activities, often poor food standards. Porthaven still saw fit to apply annual fee increases.
Since
the current manager was appointed the home has been transformed, maintaining consistency and continuity of capable staff. There is a happy atmosphere and the staff generally have a very caring attitude.

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Review from R L (Resident) assisted by family/friend published on 18 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely impressed with the level of care, provided by the home. Food and meals are outstanding. Staff and management do a brilliant job. The manager has certainly turned the home around. We are very grateful.

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Review from Kenneth T (Husband of Resident) published on 18 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

For the time being, I use this care home for my respite only. I am planning for 3, 2 week periods providing things stay as they are, however, if things go downhill, I will hope to place my wife here on a full-time basis. I am very happy with all aspects of the care home.

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Review from V W (Daughter of Resident) published on 13 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent rooms and facilities. Staff are very friendly and helpful. Dad is treated very well, with great care and dignity, and is always clean, well dressed and well fed. Staff always welcome me whenever I visit. I visit regularly at all times of day and have never found anything that concerns me.

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Current Review Score: 9.9 (9.862)

Overview of Review Score

The Review Score of 9.9 (9.862) out of 10 for Chiltern Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 50 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.862 for Chiltern Grange Care Home is calculated as follows: ( (526 Excellents x 5) + (42 Goods x 4) + (15 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 586 Ratings = 4.862

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chiltern Grange Care Home is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 49 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

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Meet the Team (1)

Jackie

Jackie Chicken

Job Title: Client Services Manager

Joined: 2023

Hello, my name is Jackie Chicken, and I am the Client Services Manager here at Chiltern Grange.


Having previously worked in the retirement sector for four years, I was delighted to make the move into the care sector in 2022. My previous career was spent in the luxury travel industry, so delivering excellent customer service has always been high on my agenda.


Porthaven has a wonderful reputation in terms of quality of care and beautiful design, so I feel very privileged to work for one of the best care providers in the country. My role at Chiltern Grange means I am the first point of contact for families starting out on that journey to find the best fit in terms of a caring environment for their loved ones. I love the fact that we provide person-centred care, and I really enjoy showcasing the wonderful facilities, newly refurbished spaces and exceptional staff we are fortunate enough to have here at Chiltern Grange.


Outside of work, you can find me as a chaperone in the wings of a theatre supporting my daughter or cheering my son on from the side of a rugby pitch!