Review from Linda P W (Resident) published on 29 November 2017
Submitted via Postal Card • Report

Overall Experience

Overall the staff were very friendly and caring and made life here as pleasant as possible. The food was generally pretty good, although because of taking so many pills I was not able to enjoy a lot of it.

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Review from R D B (Respite Resident) published on 9 November 2017
Submitted via Postal Card • Report

Overall Experience

I was very warmly welcomed and shown for a meal. I had a pleasant, spacious room with a lovely garden outlook.
All staff were very kind and patient with me.
The food was excellent and pleasantly served.

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Review from Laraine D (Daughter of Resident) published on 17 October 2017
Submitted via Postal Card • Report

Overall Experience

Staff are caring and kind.
My father is well looked after - nothing is too much trouble.
The home is beautifully kept, clean, well decorated.
The food is excellent.
The manager is an excellent leader, appreciates how good her staff are now.
We are so happy that my father is so well cared for,

safe, clean and warm - he is very happy too.

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Review from Graham D (Son-in-law of Resident) published on 17 October 2017
Submitted via Postal Card • Report

Overall Experience

During the resident's time at Chiltern Grange I have been delighted and impressed with the standards of care, accommodation, staff kindness, meals and medical care.
Father is in the best hands possible and he is very happy here.

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Review from G W (Granddaughter of Resident) published on 16 October 2017
Submitted via Postal Card • Report

Overall Experience

My grandfather came for respite. He is extremely happy here. I have noticed a big difference in him. He's eating well and looks so much better. He is really happy with the care provided. It's a lovely home with lovely surroundings.

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Review from Susan N (Daughter of Resident) published on 10 October 2017
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Overall Experience

My stepfather came for a respite stay. He has been so happy here. The care he has received has been excellent and the home and surroundings, grounds and views are beautiful.
We will be very happy for him to stay here again.

Reply from Rhonda Herring, Home Manager at Chiltern Grange Care Home

Thank you for your feedback. We look forward to being of assistance again in the future. Best wishes to all.

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Review from Mary O (Daughter of Resident) published on 5 October 2017
Submitted via Postal Card • Report

Overall Experience

In September my mum had to visit her sister in Ireland who is very poorly. So dad came to Chiltern Grange, for as we liked to call it 'a little holiday' for him.
As a family, the whole experience has been made so much easier due to the care of the amazing staff, the cleanliness and their kindness.

Food and the restaurant staff were so kind and caring, including family members without any fuss.
The respect and kindness the staff show to the residents was a great comfort to the family.
Thank you to each and everyone, the staff were all very welcoming and I'm sure dad will be back when mum needs a break.

Reply from Rhonda Herring, Home Manager at Chiltern Grange Care Home

Thank you for sharing your experience of Chiltern Grange and for your kind words for the team. We look forward to seeing you all again in the future. Best wishes, Rhonda

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Review from Andy S (Son of Resident) published on 2 October 2017
Submitted via Postal Card • Report

Overall Experience

During mums three-year stay, I set high and demanding expectations especially having cared for her for the year before myself. The home made the last year of her life such a manageable and unexpectedly pleasurable experience allowing me to become a son again instead of a carer. The home deserves the

best of support and luck for the future. And all the staff are caring saints.

Reply from Rhonda Herring, Home Manager at Chiltern Grange Care Home

Thank you for sharing your experience of Chiltern Grange. I will be sure to share your kind words with the team who work tirelessly to ensure these standards of care. With warm wishes, Rhonda

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Review from A H (Resident) published on 7 September 2017
Submitted via Postal Card • Report

Overall Experience

Initially very nervous but in fairness to my daughter's concern for me and distance and health, I agreed to come and see Chiltern Grange Care Home what a surprise was hooked beautiful and very caring place with comfortable surrounding and gardens. The best staff you could ever meet including chefs.

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Review from Freda B (Respite Resident) published on 25 August 2017
Submitted via Website • Report

Overall Experience

I’ve stayed in a few places for respite and found Chiltern Grange easily the best. Care started before arrival – simple things like checking exactly what equipment was needed and ordering a taxi to meet me at the station. All the staff were forever cheerful and ready to help with anything. The whole

place is spacious and airy; unlike modern day hospitals they believe in fresh air, so open windows.

Incredible food: the chef is imaginative – where else would you find a starter of smoked chicken and quail egg, with watercress?

There are plenty of activities, talks by visiting experts, and outings. Also lots of board games and a wide variety of books and magazines in the lounges.

Lovely gardens with plenty of chairs and tables dotted around for sitting in the sunshine.

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Review from A B (Wife of Resident) published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience

I can visit anytime and do so frequently without warning. My husband is always clean and appropriately dressed. He eats well and staff are aware of, and cater to, his preferences. Staff try hard to stimulate the various interests of residents and always appear caring and kind. I am very grateful

as I could not cope alone with his dementia as it became more severe. Respite was offered initially and I was not pressured into making a decision. I am also impressed with the medical cover.

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Review from Lynda C (Daughter of Resident) published on 17 August 2017
Submitted via Website • Report

Overall Experience

A move into a care home can be a daunting experience but all the staff we have encountered at Chiltern Grange have gone out of their way to make my dad feel at home. Nothing has been too much trouble for them, from particular food requests to cups of tea, everything has been done with a cheery smile.
From

my perspective, I couldn't be happier with his decision to become a resident of Chiltern Grange as I know the care he is receiving is of a very high standard and just as important to us both is the friendliness and willingness of the staff helping to care for him on a daily basis. As my dad is a new resident he hasn't yet had the opportunity to engage in activities.

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Review from Jacky K (Relative of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience

From the first telephone enquiry to organising the care for my relative, to the whole of her respite stay at the home - the staff and surroundings at Chiltern Grange were excellent. It is a friendly, professionally run home with truly caring, efficient staff. The food is fantastic, the atmosphere is

like a family-run hotel and we will definitely be coming back.
Oh, and the view from the lounges and terraces is charming, and there is a lot of space and light!

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Review from Aison P (Daughter of Resident) published on 27 July 2017
Submitted via Postal Card • Report

Overall Experience

My mother is well cared for and she likes all the staff - her room feels like home and she's very happy.

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Review from Roy B (Friend of Resident) published on 24 July 2017
Submitted via Postal Card • Report

Overall Experience

So, you are among those unfortunate people who have had unhappy experiences with the care of loved ones. May I suggest you look no further than Chiltern Grange towards resolving your problem?
I have just spent nine days as a guest of the establishment, visiting a dear friend and resident. Throughout,

I have received nothing but help, friendliness and courtesy from the entire management and staff and have observed the same gentle care bestowed upon my friend. In addition to the good quality of the building and interior, there is a well-groomed garden and spacious patio with garden furniture and - with which to enjoy the great outdoors.

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Review from Melanie M (Niece of Resident) published on 19 June 2017
Submitted via Website • Report

Overall Experience

My aunt fell in love with Chiltern Grange on the first visit and spent the next two weeks eagerly awaiting her respite stay.
She was particularly taken with the traditional decor and friendly faces as we were shown around. Since she moved in permanently, mid-April, she has made new friends and has

put on a much needed 10kg thanks to the delicious meals.
There is a lovely view of the garden from the living room where residents enjoy a chat and cup of tea. It was a big step moving into a care home at the age of 96 but Chiltern Grange really is very homely and the carers couldn't be more attentive.

Reply from Rhonda Herring, Home Manager at Chiltern Grange Care Home

What lovely comments. Thank you for sharing your experience of our home. Best wishes, Rhonda

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Review from M D (Son of Resident) published on 7 June 2017
Submitted via Postal Card • Report

Overall Experience

Prior to my mother moving into Chiltern Grange Care Home in April 2017, my wife and I visited 22 care homes, some excellent, some good and a lot bad. In our opinion out of these 22 homes, only 6 were acceptable. Chiltern Grange was one of these.
Chiltern Grange was the very first place we visited and

after 22 care home visits, came out on top.

Reply from Rhonda Herring, Home Manager at Chiltern Grange Care Home

Thank you for such a lovely review of our home. It's great to hear such positive feedback and I will share this with the whole team.
Warm regards.

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Review from Jacky S (Daughter of Resident) published on 22 May 2017
Submitted via Website • Report

Overall Experience

Such an incredibly warm, friendly and helpful place. :-) Mum was in just for a short recovery after a stroke but the help and advice we received beforehand was just fantastic.

The staff were so friendly and helpful and did everything they could to settle mum in. Was such a blessing to find such

a warm and friendly care home with excellent care and food and activities.
Thank you all.

Reply from Rhonda Herring, Home Manager at Chiltern Grange Care Home

Thank you for your review of Chiltern Grange. Your comments are greatly appreciated and I will ensure the team receive your kind feedback. Warm wishes, Rhonda

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Review from Jeanette H (Daughter of Resident) published on 17 January 2017
Submitted via Website • Report

Overall Experience

Sadly we have seen a decline in the standard of care services and resident activities over the past year at Chiltern Grange which has led to us, in the end, to move our mother to another home. This is not the normal standard for a Porthaven home which as a family we have always had the highest regard

for, so I'm not sure why the problems still continue at this particular care home. Three care home managers in one year have not helped with communication generally.

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Review from Corinne C (Daughter of Resident) published on 18 November 2016
Submitted via Website • Report

Overall Experience

I was not aware of Chiltern Grange Care Home when I was looking for a suitable care home for my elderly mother. I was initially looking for respite care whilst some necessary work was being carried out in my mother's home. None was available in her hometown but one of them recommended trying Chiltern

Grange. I contacted them and arranged a visit. I was made very welcome, advised of all the services available and then shown around. The home felt very calm, relaxed and beautifully presented, I was very impressed. I discussed my mother's needs and was able to choose a room for her subject to me making a decision for her to move there. After a review with the Senior Nurse and information from her Doctor, it was agreed that a short stay would not be beneficial as my mum is diagnosed with Alzheimer's dementia. Mum moved into the home at the beginning of October. She was made very welcome and comfortable, has a beautiful room with 24/7 nursing and dementia care and has settled really well.

Reply from David Groves, Home Manager at Chiltern Grange Care Home

Dear Corrine, thank you for taking the time to share your personal experience of Chiltern Grange. Your feedback is very much appreciated and I will ensure that it is shared with the whole team. Best wishes, David

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