Chiltern Grange Care Home

Ibstone Road, Stokenchurch, High Wycombe HP14 3GG
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9.9 168 Reviews
  • Chiltern Grange Care Home, High Wycombe
With views of the Chiltern Hills, Chiltern Grange Care Home is a stylish, purpose-built home that possesses a beautiful landscaped garden perfect for a peaceful morning walk, afternoon tea and a catch up or even a spot of gardening. The compassionate and skilled team at Chiltern Grange provide 24 hour residential, nursing, dementia and respite care and have been hand-selected for their empathy, professionalism and dedication to providing exceptional support. At Chiltern Grange there is a keen focus on promoting independence, dignity, privacy and respect for all, with every resident treated as an individual. Amongst its numerous communal living and dining areas, Chiltern Grange Care Home boasts various newly renovated spaces, including a café, private dining room, hair and nail salon and activities and wellbeing room. Residents at Chiltern Grange are also invited to join in on the different trips and local visits facilitated using the home's minibus.

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Care Provided by Chiltern Grange Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jemimah Guinto (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2013
    • Last Refurbishment: 2024

Funding & Fees Guide for Chiltern Grange Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • "Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
    This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • Ample parking available on site.


Chiltern Grange Care Home Reviews (168)

Total of 168, showing 161-168
9.9

Chiltern Grange Care Home has a Review Score of 9.9 (9.862) out of 10, based on 50 reviews in the last 2 years. Over all time Chiltern Grange Care Home has 168 reviews.

Overall Experience

  • 140
  • 26
  • 2
  • 0
  • 0

Date Published

168
8
22
50
118

Review from John (Son of Resident) published on 8 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Moved my mother to Chiltern Grange Care Home from another home for; Proximity to my home, quality of the setting, layout and facilities, flexibility to meet her potential future needs (middle and top floors).
She took some time to "settle" after the disruption of the move and change of scene with one
minor hiccup that seems to have been dealt with sensitively and she now seems more settled.

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Review from Lesley (Daughter of Resident) published on 8 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Chiltern Grange for a year. She did find it difficult adapting to her changed circumstances but the staff were very caring. At first, we were not convinced that there were enough activities but that has improved immeasurably over the past 6 months. The staff are very sensitive
to my mother's needs and treat her in a caring manner. While maintaining her sense of dignity. The new manager is excellent in assessing her moods and treating with respect.

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Review from Jenny (Resident) published on 26 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am made to feel so welcome. I come in twice a year for respite and really look forward to my visits.

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Review from Lorna (Granddaughter of Resident) published on 13 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was well looked after and the staff were overall very kind to me. I enjoyed the food as well.

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Review from Pauline S (Daughter of Resident) published on 15 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum comes in for regular respite she is always welcomed and well looked after. She is comfortable and happy there. For myself as an only child it is a great relief to have her cared for.

Reply from Lisa Moore, Client Services Manager at Chiltern Grange Care Home

Thank you for taking the time to share your experience of Chiltern Grange. Best wishes, Lisa


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Review from Reg H (Son of Resident) published on 24 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent home which is perfect for my father. Great home, good facilities, nice food and easy for visitors. I would recommend it for any body.

Reply from Lisa Moore, Client Services Manager at Chiltern Grange Care Home

Thank you for sharing your opinion of Chiltern Grange. We really do appreciate your comments and I will make sure that the whole team get to hear them. Very best wishes, Lisa


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Review from Bobby Y (Niece of Resident) published on 21 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good. Aunt so much better since being here.

Reply from Lisa Moore, Client Services Manager at Chiltern Grange Care Home

Thank you for taking the time to review our home. Your comments will be shared with the team looking after your Aunt. Kind regards, Lisa


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Review from Neil H (Son of Resident) published on 15 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention that my mother has received since moving into Chiltern Grange has been exceptional. All of the nurses are very professional, friendly and nothing is too much trouble for them to provide when asked. The facility is clean, light and modern, purpose built to provide the best accommodation
that offers a warm, safe and protective environment.

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Current Review Score: 9.9 (9.862)

Overview of Review Score

The Review Score of 9.9 (9.862) out of 10 for Chiltern Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 50 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.862 for Chiltern Grange Care Home is calculated as follows: ( (526 Excellents x 5) + (42 Goods x 4) + (15 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 586 Ratings = 4.862

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chiltern Grange Care Home is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 49 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (1)

Jackie

Jackie Chicken

Job Title: Client Services Manager

Joined: 2023

Hello, my name is Jackie Chicken, and I am the Client Services Manager here at Chiltern Grange.


Having previously worked in the retirement sector for four years, I was delighted to make the move into the care sector in 2022. My previous career was spent in the luxury travel industry, so delivering excellent customer service has always been high on my agenda.


Porthaven has a wonderful reputation in terms of quality of care and beautiful design, so I feel very privileged to work for one of the best care providers in the country. My role at Chiltern Grange means I am the first point of contact for families starting out on that journey to find the best fit in terms of a caring environment for their loved ones. I love the fact that we provide person-centred care, and I really enjoy showcasing the wonderful facilities, newly refurbished spaces and exceptional staff we are fortunate enough to have here at Chiltern Grange.


Outside of work, you can find me as a chaperone in the wings of a theatre supporting my daughter or cheering my son on from the side of a rugby pitch!