Maple Tree Care Ltd (No 2)

2 Epsom Gardens, Dereham NR19 1TY
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9.0 7 Reviews
  • Maple Tree Care Ltd (No 2), Dereham
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Care Provided by Maple Tree Care Ltd (No 2)

  • Primary Care Categories
  • Learning Disability
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Residential Care
  • For a maximum of 5 Service Users
  • Privately Owned
  • Care Offered
  • Asperger Syndrome
  • Autism/ASD
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Muscular Dystrophy
  • Neuropathic
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Claire Hales (Manager)
  • Admission Criteria
    • Ages from 18 to 65
  • Room Information
    • Single Rooms (5)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 2

Funding & Fees Guide for Maple Tree Care Ltd (No 2)

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please call to make an appointment


  • Parking

  • Please park in the car park at the front of the property.


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Maple Tree Care Ltd (No 2) Reviews (7)

9.0

Maple Tree Care Ltd (No 2) has a Review Score of 9.0 (9.000) out of 10, based on 1 reviews in the last 2 years. Over all time Maple Tree Care Ltd (No 2) has 7 reviews.

Overall Experience

  • 7
  • 0
  • 0
  • 0
  • 0

Date Published

7
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0
1
6

Review from Phyllis O (Sister of Resident) published on 30 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister's previous home was forced to close last year after providing care for her for 40 years. We were desperately worried and concerned to find a suitable home. The moment I visited Maple Tree and spent time with the residents and carers, witnessing the care and love and respect the residents enjoyed,
I knew I would search a very long time to find such a wonderful environment.
My sister has been in the home nine months now and the transformation is extraordinary. She is happy, smiley, affectionate, and in great health thanks to the fantastic food, regular exercise, and positive relationships with staff. I feel I can, and do, pop in any time and I always find a vibrant, positive, and happy family atmosphere. Myself and my family are extremely relieved and happy and can now look forward to the future.

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Review from Ian C (Brother of Resident) published on 13 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am the eldest of six, and one of my younger brothers suffers from Down’s Syndrome and Autism. He now lives at Maple Tree Care Ltd and is happier and healthier than he has been for many years. Principally as a result of government funding restrictions, Social Services had latterly been forced to place
him in forms of Supported Living, where he was clearly deeply unhappy. Eventually, we found Maple Tree and, although we had a long and desperate struggle to secure the necessary Local Authority funding, we are both relieved and delighted that our efforts paid off. He is once again on familiar territory where he feels he belongs - in a family setting.

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Review from Angela B (Sister-in-law of Resident) published on 13 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law has now lived in a number of different styles of care homes over many years, some have been good, some, unfortunately, didn’t meet his needs at all well. Thankfully we found Maple Tree Care Ltd, which is just like being in a big family, which is perfect for him as he is one of many
siblings.
He is now the happiest he’s been for many years, and a lot fitter too!
We all now feel able to relax, knowing he is in such great care, and long may it continue!

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Review from Christine S (Mother of Resident) published on 29 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 45-year-old autistic daughter has been a resident at Maple Tree for the past six and a half years. During this time she has been looked after both physically and mentally with first-class care. Her outlook on life has improved beyond recognition at times, so I know she is happy, even though she can
not always tell me. I would just like to add to my comments, especially concerning these past 8 months with this dreadful virus. The staff at Maple Tree have gone above and beyond their call in their caring duties during this pandemic, making sure that my daughter is safe. I can’t thank them enough for following all the rules, and guidance, giving me peace of mind knowing that she is safe. It is still very much a home from home, with loving extended loving family.

Reply from maxine jones, Director at Maple Tree Care Ltd (No 2)

Thank you for your kind comments. Your daughter brings joy to our extended family and it is a pleasure and privilege to support her.


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Review from Jane C (Sister of Resident) published on 29 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother who has down’s syndrome has spent many years in care. He comes from a large family and lived in a residential home where he was happy. He was moved into supported living which was not right for him and which made him not only unhappy but physically ill.
When we found Maple Tree Care, we
were delighted to see him settle in well and at last seem happy and secure. The care at Maple Tree is excellent, thoughtful and compassionate. We are so glad to have found somewhere that our brother feels is his second home. Our 92-year-old mother’s mind is now at rest after many years of sleepless nights.

Reply from Maxine Jones, Director at Maple Tree Care Ltd (No 2)

Thank you for your kind comments. It is a privilege and a pleasure to have your brother as part of our extended family.


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Review from Ann C (Mother of Resident) published on 18 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has not been so happy for many years. He visits me for 24 hours just to check up on his family and precious record collection. In the morning he’s ready first thing to go back to his other home. He tells me has 2 homes. At Maple Tree, he’s so happy and stimulated. I cannot remember when I felt
so happy and relaxed with his care. Normally they go out often to pubs or a meal and to shows and to the seaside. His healthcare and hospital visits are exemplary. He is always well turned out. I can’t praise the directors and staff highly enough. The staff are well trained and all seem to love their jobs. They’re always so jolly and happy to see me or any of my son’s family. We all feel so welcome.

Reply from maxine jones, Director at Maple Tree Care Ltd (No 2)

Thank you for your lovely comments it is and has been a pleasure caring for your son. He is a big part of the extended Maple Tree 'family' and never ceases to make us smile.


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Review from Chris C (Brother of Resident) published on 16 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident at Maple Tree for the last 3 or 4 years. Previously he experienced a variety of settings from group homes (which he enjoyed) to supported living which was a disaster, adversely affecting both his physical health and his mental well-being. The caring, family atmosphere
at Maple Tree suits him perfectly. He is supported to pursue his interests, encouraged to exercise and eat healthily, and above all has the regular company he craves, coming from a large family background. For the family, finding Maple Tree has meant we no longer have to worry about my brother as we know he is well-cared-for and accepts Maple Tree as his permanent home. The staff and directors at Maple Tree are responsive and conscientious, and we have no doubt that they have my brother's best interests at heart. Above all, it is wonderful to see my brother happy and contented, looking forward to "returning home" after family visits and beaming with pleasure when he walks through the door.

Reply from maxine jones, Director at Maple Tree Care Ltd (No 2)

Thank you for your comments and it is a pleasure to have him as part of our Maple Tree 'family'.


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Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for Maple Tree Care Ltd (No 2) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Maple Tree Care Ltd (No 2) is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4 Points relating to the number of positive Reviews for Maple Tree Care Ltd (No 2) is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 5 registered maximum number of service users is 1, which has been reached with 1 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Maple Tree Care Ltd (No 2)

What types of Care is Maple Tree Care Ltd (No 2) registered for?

Respite Care, Learning Disability, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Maple Tree Care Ltd (No 2) provide?

Own GP if required is an additional type of care provided.

How many Rooms does Maple Tree Care Ltd (No 2) have?

There are 5 Single Rooms.

What are the Facilities & Services at Maple Tree Care Ltd (No 2)?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Maple Tree Care Ltd (No 2) to the centre of Dereham?

0.5 mile(s) as the crow flies, distance by road may be significantly further.