Hartwood House Care Home

Bournemouth Road, Lyndhurst SO43 7DP
Submit a Review
9.9 148 Reviews
  • Hartwood House Care Home, Lyndhurst
Hartwood House is a home set in its own extensive grounds and beautifully landscaped gardens.

The bespoke care home has been created through a combination of new construction and the comprehensive refurbishment of a former care home, keeping the exterior and the very best features of the original building. The result is a safe, appealing and comfortable home for its residents which fuses modern innovation and traditional pleasures.

Located in Lyndhurst, the heart of the New Forest, Hartwood House also lies within easy access of the City of Southampton and the South Coast.

A fully-trained, compassionate and caring team has created an exceptional care home equipped with spacious bedrooms with private, en-suite wet-rooms on three levels, of which one floor is a dedicated dementia community. In addition, there are ample spaces inside and out to enjoy both companionship and privacy.

It is the difference between caring at work and caring like family, between listening and truly understanding and between eating a meal and enjoying an experience. If you need help finding care, Hartwood House are determined to be the difference you need.

Show Hartwood House Care Home on the Map

Care Provided by Hartwood House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Gayle Burn (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (50)
    • Single Rooms with ensuite Wet Room (50)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020

Funding & Fees Guide for Hartwood House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,650 – £1,650
    • Self-Funded Residential Dementia Care £1,650 – £1,650
    • RESPITE Self-Funded Residential Care £1,650 – £1,650
    • RESPITE Self-Funded Residential Dementia Care £1,650 – £1,650

  • Please call us for further information on our fees, what's included, and for any seasonal offers that may be running. Please note, fee's are subject to availability and assessment.
  • (these prices are only a guideline, please contact Hartwood House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • They have plenty of parking on site.


Hartwood House Care Home Reviews (148)

Total of 148, showing 1-20
9.9

Hartwood House Care Home has a Review Score of 9.9 (9.869) out of 10, based on 62 reviews in the last 2 years. Over all time Hartwood House Care Home has 148 reviews.

Overall Experience

  • 134
  • 13
  • 1
  • 0
  • 0

Date Published

148
11
36
62
86

Review from M P (Resident) published on 18 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I didn't ever want to be in a position of needing care but I must say that this experience of care make me think that I would like to come back here if I had to. The staff are very kind + the rooms very comfortable
I have also enjoyed the companionship of the residents.
I hope one of my children
or my dearest friend will bring me back to visit in the summer
love to everyone who cared for me.

Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home

It was an absolute pleasure to have you stay with us, you became such an amazing friend to the residents and the staff! You are welcome back any time and you will definitely be receiving some invitations to our upcoming events. We hope to see you very shortly!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A P (Son of Resident) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is here for a months respite care. She said she now has a great opinion of this care home, the staff are excellent and she enjoys the activities on offer.

Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home

It has been an absolute pleasure to have Mum stay with us. It was lovely to see her make so many new friends and really participate in all of the activities on offer. We look forward to welcoming her back for our upcoming events!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C M (Daughter of Resident) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came in for some respite after a hospital fall. The plan was for her to come home. We had tried to get her into respite for many years but she refused. After a few weeks at Hartwood, mum made the decision that she wanted to remain here permanently! We are blown away by the incredible staff here
and the care they show everyone from each-other, the residents and visitors. Hartwood House is more than a care home - its a home!

Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home

Thank you so much for your kind words. It is such a daunting process for any one thinking about coming into a care home, I am so glad that we were able to give Mum such a positive experience. The fact that she has chosen to stay is just wonderful news, she has made such a good group of friends and to see her interacting and joining them for meal times is so lovely! We really are a family here at Hartwood House and the residents and their loved ones are a part of that also. We are so glad to have you all with us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christopher D (Nephew of Resident) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I received for my Uncle was excellent, he obviously had some doubts but was made to feel welcome from the very beginning. The staff were polite and nothing was to much trouble for them. The room was clean and obvious thought had gone into the design with a themed hallway throughout. The home
is situated close to the village so convenient for residents and visitors, although this was a temporary stay I would have no doubts about making this a permanent stay if and when it would be needed.

Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home

Thank you so much for your heartwarming review. It is such a difficult time for the resident and their families when coming into a care, even if its just for respite. I am glad to hear that the staff made you and your Uncle feel at ease, that is exactly what we are here for. We will make sure that we have regular contact and invite you to all of our events, but please feel free to stop by for a cup of tea at any point, you are always welcome!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H G (Granddaughter of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we are so pleased with the care nan is receiving. The staff are amazing, so caring and kind. Nan came on respite and doesn't want to leave! Thank you to all.

Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home

We are so pleased to hear that you are happy with the care that your Nan is receiving! I will definitely pass these lovely comments on to the rest of the team! Thank you so much for taking the time to write this.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue T (Daughter of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad went into Hartwood House on 2nd January 2025. He was greeted in reception by many of the staff which was lovely and welcoming. We were all shown to his room which is a lovely room overlooking the gardens. Dad asked "is this my room, wow, it's lovely". He went off to have his first lunch which
was sirloin steak and a lovely glass of red wine, what a lovely first lunch. Dad is attended to with such loving care and he appears beautifully settled in such a short space of time, under three weeks. He looks so much better now, clean clothes, freshly shaved and looking so much better in himself.

Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home

Thank you Sue for some lovely feedback! Dad is such a delight and we feel so fortunate to have him here with us at Hartwood House. We are glad to hear that you as his Daughter feel he has settled and is enjoying his new home. We will continue to care for Dad with the highest of standards and provide him with those all-important yummy meals!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Heather S (Daughter of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Hartwood House Care Home for two and a half years now. It is set in beautiful surroundings, and the home is very tastefully furnished and meticulously clean. I cannot praise the staff highly enough for all that they do. They treat mum with such genuine warmth, kindness and compassion,
and they do so with such amazing patience and good humour. I always see them smiling and laughing and they are supportive of not only mum, but us as a family too. They are an absolute credit to Cinnamon Care, and are a very talented and dedicated staff team. Not just the Carers, but all the staff who make up that team. The home is very well managed and run and any concerns we have raised have been promptly and appropriately dealt with. It is a lovely home, and I would certainly recommend it to others.

Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home

Thank you so much for a glowing review! As a team we are so passionate about enriching the lives of not only our residents but their families too! We say that when a resident joins Hartwood House that they become part of our family (that means their loved ones too). We will continue to work together to make sure that everyone has this positive experience.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Son of Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at Harwood House Care Home now for several months. It has been nothing but outstanding! From the staff, to the food, to the facilities. The rooms are of such high standard that it's a home from home. I can honestly say that I can sleep at night knowing that my dad is in the best place
we could ask for and with the best team. Cannot recommend highly enough.

Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home

Thank you so much for your kind words. The team here are so passionate about providing each and every resident with the highest level of care. All of the team here at Hartwood House appreciate your wonderful feedback!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P H (Resident) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with all aspects of my care. The facilities and staff support have been very good.

Reply from Gayle Burn, General Manager at Hartwood House Care Home

Thank you for your review. We appreciate your feedback and are sorry that none of the activities were to your liking. Your feedback will help us to enhance our activity options.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R G (Son of Resident) published on 7 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The first month for our mother in Hartwood has been nothing short of outstanding. The daunting experience of putting our mother in a care home was far less harrowing than we could have ever imagined. The amazing staff go above and beyond to ensure her well-being, treating her with kindness, respect
and dignity. The care provided is of an exceptional level, ensuring that she feels safe, comfortable, and valued. What really sets Hartwood apart is the brilliant range of activities available. There's always something fun and engaging happening, helping to keep Mum active and getting her socially integrated. It's clear that the team puts a lot of thought into creating a lively and welcoming environment. The standard of food is remarkable, with every meal carefully prepared and tailored to all residents' dietary needs. The quality and variety are truly impressive, making mealtime something to look forward to each day. Overall, I couldn't recommend Hartwood highly enough. From our first impressions, it's a place where you can trust that your loved one will receive exceptional care in a warm, friendly, and vibrant atmosphere.

Reply from Gayle Burn, General Manager at Hartwood House Care Home

Thank you for your review. The staff at Hartwood appreciate your kind words and strive to go above and beyond for our residents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M N (Resident) assisted by family/friend published on 23 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Not having been in care before, it's difficult to review. The care I have received here has been excellent.

Reply from Gayle Burn, General Manager at Hartwood House Care Home

Thank you for your review. I am pleased that you enjoyed your respite care at Hartwood and we look forward to seeing you again in the future.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S M (Resident) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have spent four weeks at Hartwood House Care home for respite care. The entire staff, management, carers, and domestic staff are friendly, helpful and caring. My room is comfortable and convenient to use and my visitors have been made welcome. The public lounges are decorated beautifully and are comfortable
places too. The residents I have met for coffee and activities have been friendly too, altogether a very pleasant time for my respite care.

Reply from Ellie Peters, Home Admissions Advisor at Hartwood House Care Home

Thank you for your wonderful review of your stay at Hartwood House Care Home. I am very pleased to read your kind words and will share them with the wider team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A T (Respite Resident) published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

High-standard staff welcome.
Excellent holiday.

Reply from Ellie Peters, Home Admissions Advisor at Hartwood House Care Home

Thank you for your very kind review; we are happy to read that you feel we have high standards and that our team are very welcoming, it is wonderful to read that you had a great holiday with us. We look forward to your future stays with us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J T (Respite Resident) published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A warm, friendly welcome setting the home to a wonderful break. Thank you.

Reply from Ellie Peters, Home Admissions Advisor at Hartwood House Care Home

Thank you for your review of Hartwood House; we are very pleased to read that you feel we provided a warm and friendly stay and you had a wonderful break. We look forward to your next stay with us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P E (Son of Resident) published on 9 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good at all levels.

Reply from Ellie Peters, Home Admissions Advisor at Hartwood House Care Home

Thank you very much for your kind review of Hartwood House, it is wonderful to read that you feel we are very good at all levels, I will share your feedback and comments with the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H B (Daughter of Resident) published on 2 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During May, my mum had to come to Hartwood House after a long series of heart issues, over five years when she lived with me and my husband. After suffering another week in hospital with a gallbladder infection, I had to make a tough decision. The staff at Hartwood House settled me and mum into the
reality of having to have more help than I could give her. The staff have been amazing, so welcoming and supportive. I visit three times a week and they always give up their time for a chat and always welcome Mum back after our afternoon trips. Thank you.

Reply from Ellie Peters, Home Admissions Advisor at Hartwood House Care Home

Thank you very much for your very kind review of Hartwood House, I will share your lovely feedback with the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C G (Daughter of Resident) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always helpful and kind staff.

Reply from Ellie Peters, Home Admissions Advisor at Hartwood House Care Home

Thank you for your kind review of Hartwood House, it is wonderful to read that you feel our team are always helpful and kind.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S P (Daughter of Resident) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father has been in the care home for the last 18 months and is being looked after for us very well. He likes it here and says the food is very good.

Reply from Ellie Peters, Home Admissions Advisor at Hartwood House Care Home

Thank you for your kind review of Hartwood House care home, we are so pleased to read that you feel your father is being looked after by us very well.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J A (Granddaughter of Resident) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff always smiling!

Reply from Ellie Peters, Home Admissions Advisor at Hartwood House Care Home

Thank you for your kind review of Hartwood House Care Home, it is great to read that you feel we have a lovely staff team who are always smiling! I will share your comments with the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J F (Daughter of Resident) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been here for 1 1/2 years and is well looked after. The staff always friendly and caring. Harwood House is always very clean and feels and looks like a home.

Reply from Ellie Peters, Home Admissions Advisor at Hartwood House Care Home

Thank you for your kind review of Hartwood House care home, it is wonderful to read your feedback and how you feel that your father is well looked after, that our staff team are friendly and caring and our home is always clean. I will share your feedback with the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.869)

Overview of Review Score

The Review Score of 9.9 (9.869) out of 10 for Hartwood House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 62 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 61 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.869 for Hartwood House Care Home is calculated as follows: ( (645 Excellents x 5) + (62 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 723 Ratings = 4.869

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hartwood House Care Home is based on 61 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 61 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (6)

Gayle

Gayle Burn

Job Title: Acting General Manager

Joined: 2018

What I Do:
I am very proud to lead our lovely, dedicated team at Hartwood House. We have a wonderful team who make a real difference to the lives of residents living at Hartwood house. We put our residents first and provide a professional, friendly and supportive environment ensuring our residents receive the highest level of care.


My Experience:
My nursing experience has been one of my great joys in life. I completed my adult nursing, psychiatric nursing, occupational health and midwifery training in South Africa. We moved to the UK in 1999 and I worked in the hospital setting in several roles and became Director of nursing. We moved from London to Lyndhurst in 2018 and I joined Hartwood House. I have thoroughly enjoyed working at Hartwood House. Supporting the elderly and residents with dementia has brought another joyous dimension to my nursing experience.


About Me:
I enjoy living in the forest and the outdoors. My passion is my job and working in the care industry has brought me great joy in my life.
My husband and I enjoy the outdoors and feel very privileged to live and work in such a beautiful part of the UK. I have a son and daughter, both of whom have entered the medical world, our son is a Dr in research and my daughter works for a medical consultant.
I believe that person-centered care is central to our residents, to deliver excellent care. Our relationship with our residents’ families and friends is also very important to support you in all aspects of your Loved ones’ life.


Rachael

Rachael Crosbie

Job Title: Administrator

Joined: 2023

What I do;
I deal with all admin duties at Hartwood House from Invoices to Recruitment. I really enjoy working here at Hartwood House, the atmosphere with colleagues and residents is what I love most.


My experience;
I come from a private Children’s home company where I did very similar work. Before this, I ran my own business and worked in schools and customer service roles.


About me;
I am a Mum to four boys and two cats. I enjoy paper crafting and spending time with friends and family.


Charlotte

Charlotte Dean

Job Title: Homes Admissions Advisor

Joined: 2024

What I Do:
My role here at Hartwood House is to provide support to anyone enquiring about moving into care and the options that are available to them. I am here to provide as much help and information as possible, whilst supporting the resident and their loved ones. It is such a privilege to be able to help find a solution for families who are on such a difficult journey.


My Experience:
I have worked in the care sector now for 5 years and I absolutely love it. It is honestly such a rewarding job to be in, with this particular role being so varied and enjoyable. Previous to this I worked in hospitality, so have always loved being around people.


Demie

Demie Arnold

Job Title: Activities Lead

Joined: 2022

What I do;
My role is to organise various activities within the home to suit our resident’s needs. It is my aim to bring as much fun and enjoyment to Hartwood as much as possible.


My experience;
I have worked in care for 10 years now, I was previously working as a Health care assistant in a nursing home, supporting people with Dementia and mental health conditions. I’ve always loved doing care work, to make a positive difference to someone’s life is a gift within itself.


About me;
I spend most of my weekends at wedding venues as a bridal makeup artist – I love make up and art, to me it is a form of self-expression. In my free time I love spending time with friends and family.


Daniel

Daniel Bree

Job Title: Head Chef

Joined: 2014

What I do;
I ensure we prepare, cook and consistently serve delicious, nutritionally balanced food here at Hartwood House using fresh, seasonal ingredients. I’ve continued to enjoy my position for the past two and a half years and I love working here. What keeps me keen is sharing my love for food, as I understand the importance for our residents and staff to enjoy great meals!


My experience;
I have now been a Chef for over fifteen years, working in most industries from private, fine dining to large corporate contracts, gastro pubs and outside catering environments. In 2016, I was proud to be nominated and included in the top five for food in the Care Sector Awards. I also have an NVQ Level 3 advanced apprenticeship in professional cookery.


About me;
I love food, enjoy playing football and listening to music. My little boy keeps me busy and my wife runs her own baby swimming business. I often take our son along to her classes.


Vanessa

Vanessa Balme

Job Title: Admin Assistant

Joined: 2024

What I do;
I am the receptionist for the home, I answer the phone and greet visitors. I assist Rachael the administrator with HR, and I help all the residents, staff, and visitors with anything they may need.


My experience;
I have worked in the care sector since 2007. I started off as a care assistant and eventually became a deputy manager.


About me;
I have 3 daughters and 5 grandchildren. I moved to Southampton in May 2023 to be near my daughters and grandchildren. I am originally from Leeds and spent the last 6 years living in Grantham, Lincolnshire.


Frequently Asked Questions about Hartwood House Care Home

What types of Care is Hartwood House Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hartwood House Care Home provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Hartwood House Care Home have?

There are 50 Single Rooms.

What are the Facilities & Services at Hartwood House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hartwood House Care Home to the centre of Lyndhurst?

0.4 mile(s) as the crow flies, distance by road may be significantly further.