Hartwood House Care Home

Bournemouth Road, Lyndhurst SO43 7DP
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9.9 148 Reviews
  • Hartwood House Care Home, Lyndhurst
Hartwood House is a home set in its own extensive grounds and beautifully landscaped gardens.

The bespoke care home has been created through a combination of new construction and the comprehensive refurbishment of a former care home, keeping the exterior and the very best features of the original building. The result is a safe, appealing and comfortable home for its residents which fuses modern innovation and traditional pleasures.

Located in Lyndhurst, the heart of the New Forest, Hartwood House also lies within easy access of the City of Southampton and the South Coast.

A fully-trained, compassionate and caring team has created an exceptional care home equipped with spacious bedrooms with private, en-suite wet-rooms on three levels, of which one floor is a dedicated dementia community. In addition, there are ample spaces inside and out to enjoy both companionship and privacy.

It is the difference between caring at work and caring like family, between listening and truly understanding and between eating a meal and enjoying an experience. If you need help finding care, Hartwood House are determined to be the difference you need.

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Care Provided by Hartwood House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Gayle Burn (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (50)
    • Single Rooms with ensuite Wet Room (50)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020

Funding & Fees Guide for Hartwood House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,650 – £1,650
    • Self-Funded Residential Dementia Care £1,650 – £1,650
    • RESPITE Self-Funded Residential Care £1,650 – £1,650
    • RESPITE Self-Funded Residential Dementia Care £1,650 – £1,650

  • Please call us for further information on our fees, what's included, and for any seasonal offers that may be running. Please note, fee's are subject to availability and assessment.
  • (these prices are only a guideline, please contact Hartwood House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • They have plenty of parking on site.


Hartwood House Care Home Reviews (148)

Total of 148, showing 21-40
9.9

Hartwood House Care Home has a Review Score of 9.9 (9.869) out of 10, based on 62 reviews in the last 2 years. Over all time Hartwood House Care Home has 148 reviews.

Overall Experience

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Date Published

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Review from W M (Friend of Resident) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff friendly and reassuring.

Reply from Ellie Peters, Home Admissions Advisor at Hartwood House Care Home

Thank you for your review of Hartwood House, it is lovely to read your feedback on how you feel the staff are friendly and reassuring.


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Review from D L (Cousin of Resident) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting Hartwood House weekly for some time. There is always a warm welcome from all the staff. The home feels cosy and homely. It is always clean, tidy and smells nice. Recently there has been an increase in activities for the residents which is good. My cousin particularly enjoys the
singing and music. The food looks good and the chef caters well for diabetics. The gardens are well kept and there are plenty of outside seating areas. I would recommend Hartwood House without any hesitation. Thank you to all the staff.

Reply from Ellie Peters, Home Admissions Advisor at Hartwood House Care Home

Thank you for writing a review of Hartwood House care home, it is lovely to read your comments and how you would recommend our care home to others. I will share your comments with the team.


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Review from R C (Nephew of Resident) assisted by family/friend published on 24 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care home.

Reply from Ellie Peters, Home Admissions Advisor at Hartwood House Care Home

Thank you for your kind review, it is lovely to read that you feel we have a great care home.


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Review from Dawn C (Niece of Resident) published on 21 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home with excellent staff.

Reply from Ellie Peters, Home Admissions Advisor at Hartwood House Care Home

Thank you for writing a review for Hartwood House Care Home, it is great to read that you feel we have a great care home with excellent staff. I will share your comments with the team.


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Review from S D (Daughter of Resident) published on 21 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely home with super care for residents.
Facilities are always beautifully maintained.

Reply from Ellie Peters, Home Admissions Advisor at Hartwood House Care Home

It is wonderful to read that you feel Hartwood House is a lovely home with super care for residents and that our facilities are always beautifully maintained. I will share your feedback with the team.


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Review from E D (Granddaughter of Resident) published on 21 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff is attentive, personable, and caring. The spaces are always clean, tidy, and tastefully decorated, resulting in an appealing and comfortable selection of seating areas.
The gardens are also very nice and the rooms are of a good size. My relative always seems to have been well entertained
with activities during the week.

Reply from Ellie Peters, Home Admissions Advisor at Hartwood House Care Home

It is wonderful to read you feel the staff are attentive, personable, and caring. That we have a clean and decorated home, with plenty of comfortable areas for residents. I will share your amazing feedback with the team.


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Review from J M (Stepson of Resident) published on 21 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hartwood House is a lovely home with a caring staff. It's a home-from-home. It's great for family and friends to know that their loved ones are being well cared for.

Reply from Ellie Peters, Home Admissions Advisor at Hartwood House Care Home

It is lovely to read your comments about Hartwood House, a big thank you for writing a review. I will share your feedback with our team, they will be very pleased with your comments.


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Review from S K (Daughter-in-law of Resident) published on 21 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hartwood House is one the the nicest care homes I have been to. The staff are all very welcoming, friendly kind and helpful. Lovely, calm, and relaxed atmosphere, and the residents are all very relaxed and happy. Lovely varied seating areas for relatives. I wouldn't mind moving in myself!

Reply from Ellie Peters, Home Admissions Advisor at Hartwood House Care Home

A big thank you for your wonderful review of Hartwood House Care Home, I am so pleased to read that you feel our team is very welcoming, friendly, kind, and helpful. I will share your lovely comments with the team.


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Review from C G (Daughter-in-law of Resident) published on 21 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good so far.

Reply from Ellie Peters, Home Admissions Advisor at Hartwood House Care Home

Thank you for your kind review of Hartwood House, we are pleased to read that you are happy with the service we provide in the home.


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Review from J M (Stepmother of Resident) published on 20 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hartwood House is a very happy and caring environment. Very pleased with staff and everything.

Reply from Ellie Peters, Home Admissions Advisor at Hartwood House Care Home

Thank you for writing such a kind review for Hartwood House, it is lovely to read that you feel we provide a very happy and caring environment and that you are very pleased with the staff and everything.


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Review from P G (Son of Resident) published on 20 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Prompt and caring.

Reply from Ellie Peters, Home Admissions Advisor at Hartwood House Care Home

Thank you for taking the time to write a review of Hartwood House, it is wonderful to read that you feel we are a prompt and caring service.


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Review from N M (Granddaughter of Resident) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Luxury and well-presented care home.

Reply from Ellie Peters, Home Admissions Advisor at Hartwood House Care Home

Thank you for your kind review, we are very pleased to read that you feel that Hartwood House is a luxurious and well-presented care home. I will be sure to share your feedback with the team.


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Review from I G (Nephew of Resident) published on 18 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During our aunt's stay at Hartwood, the professionalism of all the staff has been excellent. The care and attention to detail has been well executed. Many of the staff have gone 'above and beyond'.

Reply from Ellie Peters, Home Admissions Advisor at Hartwood House Care Home

A big thank you for your kind words about the team at Hartwood House, we are very proud of the care we provide.


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Review from J G (Niece of Resident) published on 18 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During her stay at Hartwood House, my aunt has received 5-star care!
The staff are professional, caring and friendly. If there were any concerns about my aunt's condition, I was contacted immediately. Excellent in all areas.

Reply from Ellie Peters, Home Admissions Advisor at Hartwood House Care Home

Thank you for your wonderful feedback about the care your Aunt received at Hartwood House, I will be sure to share your comments with the team.


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Review from Laurence S (Respite Resident) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my short stay here. The professionalism and friendliness of the entire staff and management has greatly impressed me. My room is well-appointed and kept spotless. The bed is very comfortable, and the room has a pleasant aspect looking out onto the lower patio and gardens.
The food devised by
the chefs is delicious, well balanced and shows the care taken to cater for residents special needs, likewise with the beverages, which are served at any time on request. The allowance for residents to congregate in small or large areas, or to spend private times alone in their rooms is also impressive. Althogh I haven't taken advantage of the activities available, I can see that plenty is on offer, when safety and security is factored in I can safely say that it is good value for money. My congratulations.

Reply from Ellie Peters, Home Admissions Advisor at Hartwood House Care Home

Thank you very much for your wonderful review of your recent stay here at Hartwood House. I will be sure to share all of your comments with the team, they will be overjoyed. We look forward to welcoming you again to Hartwood House.


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Review from L P (Niece of Resident) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we walked through the door on our initial visit, the staff and property were most welcoming. We enjoyed a number of visits prior to my uncle's stay to help him familiarise himself with the property, people and food. This was all welcomed and ably facilitated.
He had a great stay
and it was lovely to know that he was in good hands.
We're booking again for another short respite stay.
Thank you again to the team for your great care.

Reply from Ellie Peters, Home Admissions Advisor at Hartwood House Care Home

A big thank you for your very kind words about Hartwood House and the service both you and your uncle have received. It is very important to us to ensure all residents and their loved ones are made to feel welcome and part of the Hartwood House family. We are delighted that your uncle will be returning for another short stay, I will share your feedback with the team.


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Review from Susan W (Niece of Resident) published on 3 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is a real home from home.
My auntie has been extremely well looked after here for nearly 7 years.
The staff are like her family. Nothing is too much trouble. We really cannot rate it highly enough.

Reply from Ellie Peters, Home Admissions Advisor at Hartwood House Care Home

Thank you for your very kind words, it is wonderful to read that you feel your Aunt is extremely well looked after in our care, we love her being a part of our Hartwood House family. I will share your words with the wider team.


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Review from A H (Niece of Resident) published on 2 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On every visit we are warmly welcomed and made to feel part of the Hartwood House family. Without fail we are offered refreshments served with a smile and if the manager is around she makes a point of saying hello and spending time with you and the relative you are seeing, and giving you time to talk
about any issues you may have. The staff are always helpful, friendly and are well presented.

Reply from Ellie Peters, Home Admissions Advisor at Hartwood House Care Home

Thank you very much for your kind words about Hartwood House and our wonderful team. It is very important to us that all visitors are made to feel very welcome and a part of our Hartwood family. I will share your very positive feedback with the team.


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Review from Jeannie S (Respite Resident) published on 21 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall the feedback is very positive and I would thoroughly recommend this home. The staff were very helpful and friendly and all requests were fulfilled if they could. There is a distinct difference between Hartwood House staff and agency staff. Without a doubt, Hartwood House staff are better. The
agency staff weren't as helpful or friendly. More night staff are needed as you can sometimes wait 10 or 20 mins for a call bell to be answered and that is a long time if you want the toilet! The food was excellent, good choices and if you didn't like something, the chef would make something else. A very high standard. The establishment didn't smell of urine either! The decor was of good quality and well-maintained. I enjoyed my stay very much.

Reply from Ellie Peters, Home Admissions Advisor at Hartwood House Care Home

Thank you for your kind review, we are very pleased to read that you enjoyed your stay and feel our standards are very high at Hartwood House. Your feedback is key in helping us shape the continuous improvements to our service. We are pleased to share that only in exceptional circumstances will we use agency staff, we have recently had new team members that have joined the Hartwood family. Our electronic call bell system logs the response time on each call, with a target that must be achieved by the team, all calls that go over are flagged by management who will review them. Our staffing is responsive to the number of residents in the home and their level of care, we use a dependency tool which is regularly reviewed by the management team. We thoroughly enjoyed you staying with us and wish you a very Merry Christmas and a Happy New Year.


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Review from Andy P (Son of Resident) published on 12 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum needed some respite care due to having had a few falls at home where she lives on her own.
Since she’s been at Hartwood House she has settled in really well and really loves the care she has had from all the staff at the house!
Her room is lovely and spacious and looks out over the lovely
garden.
She also enjoys spending some time in the local village which is really close by and an easy walk there and back.
Very homely and friendly place with great, caring staff.

Reply from Ellie Peters, Home Admissions Advisor at Hartwood House Care Home

Thank you for writing such a kind review, we are very happy to read that you feel your mum has settled in really well and really loves the care and facilities provided at Hartwood House. I will share your wonderful review with the team.


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Current Review Score: 9.9 (9.869)

Overview of Review Score

The Review Score of 9.9 (9.869) out of 10 for Hartwood House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 62 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 61 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.869 for Hartwood House Care Home is calculated as follows: ( (645 Excellents x 5) + (62 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 723 Ratings = 4.869

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hartwood House Care Home is based on 61 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 61 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (6)

Gayle

Gayle Burn

Job Title: Acting General Manager

Joined: 2018

What I Do:
I am very proud to lead our lovely, dedicated team at Hartwood House. We have a wonderful team who make a real difference to the lives of residents living at Hartwood house. We put our residents first and provide a professional, friendly and supportive environment ensuring our residents receive the highest level of care.


My Experience:
My nursing experience has been one of my great joys in life. I completed my adult nursing, psychiatric nursing, occupational health and midwifery training in South Africa. We moved to the UK in 1999 and I worked in the hospital setting in several roles and became Director of nursing. We moved from London to Lyndhurst in 2018 and I joined Hartwood House. I have thoroughly enjoyed working at Hartwood House. Supporting the elderly and residents with dementia has brought another joyous dimension to my nursing experience.


About Me:
I enjoy living in the forest and the outdoors. My passion is my job and working in the care industry has brought me great joy in my life.
My husband and I enjoy the outdoors and feel very privileged to live and work in such a beautiful part of the UK. I have a son and daughter, both of whom have entered the medical world, our son is a Dr in research and my daughter works for a medical consultant.
I believe that person-centered care is central to our residents, to deliver excellent care. Our relationship with our residents’ families and friends is also very important to support you in all aspects of your Loved ones’ life.


Rachael

Rachael Crosbie

Job Title: Administrator

Joined: 2023

What I do;
I deal with all admin duties at Hartwood House from Invoices to Recruitment. I really enjoy working here at Hartwood House, the atmosphere with colleagues and residents is what I love most.


My experience;
I come from a private Children’s home company where I did very similar work. Before this, I ran my own business and worked in schools and customer service roles.


About me;
I am a Mum to four boys and two cats. I enjoy paper crafting and spending time with friends and family.


Charlotte

Charlotte Dean

Job Title: Homes Admissions Advisor

Joined: 2024

What I Do:
My role here at Hartwood House is to provide support to anyone enquiring about moving into care and the options that are available to them. I am here to provide as much help and information as possible, whilst supporting the resident and their loved ones. It is such a privilege to be able to help find a solution for families who are on such a difficult journey.


My Experience:
I have worked in the care sector now for 5 years and I absolutely love it. It is honestly such a rewarding job to be in, with this particular role being so varied and enjoyable. Previous to this I worked in hospitality, so have always loved being around people.


Demie

Demie Arnold

Job Title: Activities Lead

Joined: 2022

What I do;
My role is to organise various activities within the home to suit our resident’s needs. It is my aim to bring as much fun and enjoyment to Hartwood as much as possible.


My experience;
I have worked in care for 10 years now, I was previously working as a Health care assistant in a nursing home, supporting people with Dementia and mental health conditions. I’ve always loved doing care work, to make a positive difference to someone’s life is a gift within itself.


About me;
I spend most of my weekends at wedding venues as a bridal makeup artist – I love make up and art, to me it is a form of self-expression. In my free time I love spending time with friends and family.


Daniel

Daniel Bree

Job Title: Head Chef

Joined: 2014

What I do;
I ensure we prepare, cook and consistently serve delicious, nutritionally balanced food here at Hartwood House using fresh, seasonal ingredients. I’ve continued to enjoy my position for the past two and a half years and I love working here. What keeps me keen is sharing my love for food, as I understand the importance for our residents and staff to enjoy great meals!


My experience;
I have now been a Chef for over fifteen years, working in most industries from private, fine dining to large corporate contracts, gastro pubs and outside catering environments. In 2016, I was proud to be nominated and included in the top five for food in the Care Sector Awards. I also have an NVQ Level 3 advanced apprenticeship in professional cookery.


About me;
I love food, enjoy playing football and listening to music. My little boy keeps me busy and my wife runs her own baby swimming business. I often take our son along to her classes.


Vanessa

Vanessa Balme

Job Title: Admin Assistant

Joined: 2024

What I do;
I am the receptionist for the home, I answer the phone and greet visitors. I assist Rachael the administrator with HR, and I help all the residents, staff, and visitors with anything they may need.


My experience;
I have worked in the care sector since 2007. I started off as a care assistant and eventually became a deputy manager.


About me;
I have 3 daughters and 5 grandchildren. I moved to Southampton in May 2023 to be near my daughters and grandchildren. I am originally from Leeds and spent the last 6 years living in Grantham, Lincolnshire.