Please call us for further information on our fees, what's included, and for any seasonal offers that may be running. Please note, fee's are subject to availability and assessment.
They have plenty of parking on site.
Hartwood House Care Home has a Review Score of 9.9 (9.869) out of 10, based on 62 reviews in the last 2 years. Over all time Hartwood House Care Home has 148 reviews.
Review from Anne D (Daughter of Resident) published on 4 December 2023
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Overall Experience
5.0 out of 5
Reply from Ellie Peters, Home Admissions Advisor at Hartwood House Care Home
Thank you for writing such a wonderful review, I am delighted to read that you are very happy with the high level of care at Hartwood House. I will share your review and comments with the team.
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Review from G H (Friend of Resident) published on 14 November 2023
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Overall Experience
4.0 out of 5
Reply from Ellie Peters, Home Admissions Advisor at Hartwood House Care Home
Thank you for sharing your positive feedback about the home, it is lovely to read that you describe us as having a beautiful home with welcoming and helpful staff, I will share your comments with the team.
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Review from A H (Son-in-law of Resident) published on 14 November 2023
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Overall Experience
3.0 out of 5
Reply from Ellie Peters, Home Admissions Advisor at Hartwood House Care Home
Thank you for your kind review, we are pleased to read that you feel our staff team are very friendly and our home is very clean and well-maintained, I will share your feedback with the team.
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Review from J M (Resident) assisted by family/friend published on 1 November 2023
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Overall Experience
5.0 out of 5
Reply from Ellie Peters, Home Admissions Advisor at Hartwood House Care Home
Thank you very much for taking the time to write about your experience of staying at Hartwood House, I am very happy to read that you feel our staff are very kind and helpful.
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Review from S G (Daughter of Resident) published on 1 November 2023
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5.0 out of 5
Reply from Ellie Peters, Home Admissions Advisor at Hartwood House Care Home
Thank you for your wonderful review of Hartwood House, we are very happy to read that you feel the care and consideration given to Mum is excellent. I will share this feedback with our team, they will be very pleased.
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Review from A G (Daughter of Resident) published on 29 September 2023
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5.0 out of 5
Reply from Ellie Peters, Home Admissions Advisor at Hartwood House Care Home
Thank you, we are very pleased to read that your mum is really happy here at Hartwood House and that you feel we have friendly staff and a lovely home.
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Review from Kevin G (Son-in-law of Resident) published on 29 September 2023
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Overall Experience
5.0 out of 5
Reply from Ellie Peters, Home Admissions Advisor at Hartwood House Care Home
Thank you very much for your kind review, the team will be delighted to hear that you are very pleased with Hartwood House, the team and the standards we provide.
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Review from J H (Husband of Resident) published on 26 September 2023
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Overall Experience
5.0 out of 5
Reply from Ellie Peters, Home Admissions Advisor at Hartwood House Care Home
Thank you very much for all your kind words, I will ensure these are shared with the team, they will be deeply appreciated.
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Review from N D (Daughter of Resident) published on 11 September 2023
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Overall Experience
5.0 out of 5
Reply from Ellie Peters, Home Admissions Advisor at Hartwood House Care Home
Thank you very much for your wonderful review. We are so pleased to read your positive comments about the care Dad receives at Hartwood House.
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Review from L A (Daughter of Resident) published on 11 September 2023
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Overall Experience
5.0 out of 5
Reply from Ellie Peters, Home Admissions Advisor at Hartwood House Care Home
Thank you very much for your wonderful review, I will share your words with our team. We are very overjoyed to read that you are very pleased with the quality of care and attention given to Mum, and that she is happy here at Hartwood House.
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Review from S G (Friend of Resident) published on 6 September 2023
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5.0 out of 5
Reply from Ellie Peters, Home Admissions Advisor at Hartwood House Care Home
Thank you for your wonderful comment, we are so pleased to read that you had a very positive visit to Hartwood House.
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Review from Katie D (Relative of Resident) published on 5 September 2023
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5.0 out of 5
Reply from Ellie Peters, Home Admissions Advisor at Hartwood House Care Home
Thank you very much for your kind words and review, we are so pleased that your relatives have settled in well, are making friends, and enjoying the entertainment.
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Review from L E (Daughter of Resident) published on 5 September 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Ellie Peters, Home Admissions Advisor at Hartwood House Care Home
Thank you for your very kind review, we are very pleased that Mum is very happy living at Hartwood House. We are very proud of the staff and are very pleased to see your wonderful words.
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Review from Emma P (Daughter of Resident) published on 5 September 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Ellie Peters, Home Admissions Advisor at Hartwood House Care Home
Thank you very much for your lovely review of Hartwood House. We are so pleased you feel welcomed each time you visit the home and you had a very positive visit with Mum today. I will share your comments with the team.
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Review from Heather H (Daughter of Resident) published on 4 September 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Ellie Peters, Home Admissions Advisor at Hartwood House Care Home
Thank you very much for your very kind words, I will share your comments with the team, we are so pleased that you are happy with the service and care Mum receives at Hartwood House.
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Review from J M (Husband of Resident) published on 4 September 2023
Submitted via Postal Card •
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5.0 out of 5
Reply from Ellie Peters, Home Admissions Advisor at Hartwood House Care Home
Thank you very much for your wonderful review, we are so pleased that you are happy with the very high standards of care at Hartwood House.
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Review from J K (Wife of Resident) published on 31 August 2023
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Overall Experience
5.0 out of 5
Reply from Ellie Peters, Home Admissions Advisor at Hartwood House Care Home
Thank you for your very kind words about Hartwood House. We are so pleased to read how happy you are with the care your husband receives, I will share your wonderful words with the team.
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Review from W K (Resident) assisted by family/friend published on 31 August 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Ellie Peters, Home Admissions Advisor at Hartwood House Care Home
Thank you very much for your wonderful words about the care you receive at Hartwood House. I will share your feedback with the team, who will be overjoyed.
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Review from A G (Husband of Resident) published on 31 August 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Ellie Peters, Home Admissions Advisor at Hartwood House Care Home
Thank you very much for your kind words about Hartwood House, we are so pleased you are very happy.
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Review from Chris H (Daughter of Resident) published on 8 July 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Ellie Peters, Home Admissions Advisor at Hartwood House Care Home
Thank you very much for your lovely review, we are so pleased that mum and family are part of the Hartwood family! I will share your words with the team!
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The Review Score of 9.9 (9.869) out of 10 for Hartwood House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 62 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 61 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.869 for Hartwood House Care Home is calculated as follows: ( (645 Excellents x 5) + (62 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 723 Ratings = 4.869
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Hartwood House Care Home is based on 61 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 61 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 30 Jun 2022
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Acting General Manager
Joined: 2018
What I Do:
I am very proud to lead our lovely, dedicated team at Hartwood House. We have a wonderful team who make a real difference to the lives of residents living at Hartwood house. We put our residents first and provide a professional, friendly and supportive environment ensuring our residents receive the highest level of care.
My Experience:
My nursing experience has been one of my great joys in life. I completed my adult nursing, psychiatric nursing, occupational health and midwifery training in South Africa. We moved to the UK in 1999 and I worked in the hospital setting in several roles and became Director of nursing. We moved from London to Lyndhurst in 2018 and I joined Hartwood House. I have thoroughly enjoyed working at Hartwood House. Supporting the elderly and residents with dementia has brought another joyous dimension to my nursing experience.
About Me:
I enjoy living in the forest and the outdoors. My passion is my job and working in the care industry has brought me great joy in my life.
My husband and I enjoy the outdoors and feel very privileged to live and work in such a beautiful part of the UK. I have a son and daughter, both of whom have entered the medical world, our son is a Dr in research and my daughter works for a medical consultant.
I believe that person-centered care is central to our residents, to deliver excellent care. Our relationship with our residents’ families and friends is also very important to support you in all aspects of your Loved ones’ life.
Job Title: Administrator
Joined: 2023
What I do;
I deal with all admin duties at Hartwood House from Invoices to Recruitment. I really enjoy working here at Hartwood House, the atmosphere with colleagues and residents is what I love most.
My experience;
I come from a private Children’s home company where I did very similar work. Before this, I ran my own business and worked in schools and customer service roles.
About me;
I am a Mum to four boys and two cats. I enjoy paper crafting and spending time with friends and family.
Job Title: Homes Admissions Advisor
Joined: 2024
What I Do:
My role here at Hartwood House is to provide support to anyone enquiring about moving into care and the options that are available to them. I am here to provide as much help and information as possible, whilst supporting the resident and their loved ones. It is such a privilege to be able to help find a solution for families who are on such a difficult journey.
My Experience:
I have worked in the care sector now for 5 years and I absolutely love it. It is honestly such a rewarding job to be in, with this particular role being so varied and enjoyable. Previous to this I worked in hospitality, so have always loved being around people.
Job Title: Activities Lead
Joined: 2022
What I do;
My role is to organise various activities within the home to suit our resident’s needs. It is my aim to bring as much fun and enjoyment to Hartwood as much as possible.
My experience;
I have worked in care for 10 years now, I was previously working as a Health care assistant in a nursing home, supporting people with Dementia and mental health conditions. I’ve always loved doing care work, to make a positive difference to someone’s life is a gift within itself.
About me;
I spend most of my weekends at wedding venues as a bridal makeup artist – I love make up and art, to me it is a form of self-expression. In my free time I love spending time with friends and family.
Job Title: Head Chef
Joined: 2014
What I do;
I ensure we prepare, cook and consistently serve delicious, nutritionally balanced food here at Hartwood House using fresh, seasonal ingredients. I’ve continued to enjoy my position for the past two and a half years and I love working here. What keeps me keen is sharing my love for food, as I understand the importance for our residents and staff to enjoy great meals!
My experience;
I have now been a Chef for over fifteen years, working in most industries from private, fine dining to large corporate contracts, gastro pubs and outside catering environments. In 2016, I was proud to be nominated and included in the top five for food in the Care Sector Awards. I also have an NVQ Level 3 advanced apprenticeship in professional cookery.
About me;
I love food, enjoy playing football and listening to music. My little boy keeps me busy and my wife runs her own baby swimming business. I often take our son along to her classes.
Job Title: Admin Assistant
Joined: 2024
What I do;
I am the receptionist for the home, I answer the phone and greet visitors. I assist Rachael the administrator with HR, and I help all the residents, staff, and visitors with anything they may need.
My experience;
I have worked in the care sector since 2007. I started off as a care assistant and eventually became a deputy manager.
About me;
I have 3 daughters and 5 grandchildren. I moved to Southampton in May 2023 to be near my daughters and grandchildren. I am originally from Leeds and spent the last 6 years living in Grantham, Lincolnshire.
