Hartwood House Care Home

Bournemouth Road, Lyndhurst SO43 7DP
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9.9 148 Reviews
  • Hartwood House Care Home, Lyndhurst
Hartwood House is a home set in its own extensive grounds and beautifully landscaped gardens.

The bespoke care home has been created through a combination of new construction and the comprehensive refurbishment of a former care home, keeping the exterior and the very best features of the original building. The result is a safe, appealing and comfortable home for its residents which fuses modern innovation and traditional pleasures.

Located in Lyndhurst, the heart of the New Forest, Hartwood House also lies within easy access of the City of Southampton and the South Coast.

A fully-trained, compassionate and caring team has created an exceptional care home equipped with spacious bedrooms with private, en-suite wet-rooms on three levels, of which one floor is a dedicated dementia community. In addition, there are ample spaces inside and out to enjoy both companionship and privacy.

It is the difference between caring at work and caring like family, between listening and truly understanding and between eating a meal and enjoying an experience. If you need help finding care, Hartwood House are determined to be the difference you need.

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Care Provided by Hartwood House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Gayle Burn (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (50)
    • Single Rooms with ensuite Wet Room (50)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020
    • Number of floors: 3

Funding & Fees Guide for Hartwood House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,650 – £1,650
    • Self-Funded Residential Dementia Care £1,650 – £1,650
    • RESPITE Self-Funded Residential Care £1,650 – £1,650
    • RESPITE Self-Funded Residential Dementia Care £1,650 – £1,650

  • Please call us for further information on our fees, what's included, and for any seasonal offers that may be running. Please note, fee's are subject to availability and assessment.
  • (these prices are only a guideline, please contact Hartwood House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • They have plenty of parking on site.


Hartwood House Care Home Reviews (148)

Total of 148, showing 81-100
9.9

Hartwood House Care Home has a Review Score of 9.9 (9.869) out of 10, based on 62 reviews in the last 2 years. Over all time Hartwood House Care Home has 148 reviews.

Overall Experience

  • 134
  • 13
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Date Published

148
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Review from Gillian B (Daughter of Resident) published on 3 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived very happily in Hartwood House for five years, reaching one hundred years, six months and eleven days. The care she received in her last weeks was wonderful. All the staff were so kind and gentle with her and did everything they could to keep her comfortable, clean and warm. Their patience
and affection for her were so much appreciated by her family. She literally thought of Hartwood as her home and from her first arrival to her final passing the care she received was unsurpassed. As well as the carers I must mention the catering department. Mum loved the food she was given every day and couldn’t speak highly enough of the excellent quality. Only in her last days when she could no longer manage to eat did she refuse what she was offered.
So thank you to the manager and your team for everything you did for her and the support you gave to us, her family. We will never forget your kindness.

Reply from Lian Beadell, Home Admissions Advisor at Hartwood House Care Home

Thank you for your review, we were delighted to care for your Mum and she will be missed very much.


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Review from G S (Resident) published on 13 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came to Hartwood House Care Home in February this year, and quickly felt at home and felt we would be happy here.
This was soon proven correct, the managers and staff are very kind, caring and friendly amongst themselves, which reflects well on us. Entertainment is good and varied, food is varied
and well prepared, gardens are well kept. Decor is pleasing, comfortable and bright, and kept very clean.
We are both happy to be residents.

Reply from Sarah Gillett, Home Admissions Advisor at Hartwood House Care Home

Thank you so much for your lovely review. We love having you both with us.


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Review from Sally W (Daughter of Resident) published on 12 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Hartwood House Care Home for nearly three years. She is better now than before she went in. They really look after resident and family and friends.

Reply from Sarah Gillett, Home Admissions Advisor at Hartwood House Care Home

Thank you so much for your lovely review. We love having all of you as part of our Hartwood House family.


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Review from Fay M (Friend of Resident) published on 8 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hartwood House is a pleasure to visit. All the residents are well looked after and always look happy and well cared for.

Reply from Sarah Gillett, Home Admissions Advisor at Hartwood House Care Home

Thank you, we always enjoy your visits and look forward to seeing you soon.


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Review from Hildegard C (Respite Resident) published on 24 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The first use of a care home so difficult to judge against others. Still very positive. The only issue was the night staff and no speed of reactions when called. All else very satisfactory.

Reply from Sarah Gillett, Home Admissions Advisor at Hartwood House Care Home

Thank you Hilly. Hope to see you again soon.


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Review from Pamela R (Respite Resident) published on 4 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I spent three weeks at Hartwood House whilst I recovered from a bad fall. The nurses and carers were outstanding and created a happy atmosphere, which contributed to my recovery.

Reply from Sarah Gillett, Home Admissions Advisor at Hartwood House Care Home

Thank you for your review and glad you are doing so much better. Hope to see you again soon.


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Review from E C (Daughter of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hartwood House is a beautiful place where everyone is happy and well cared for.
The surroundings and garden are just like a home environment.
Entertainment is available to residents twice daily should they wish.
Overall, a calm and happy place where residents are safe, secure and treated with dignity.

Reply from Sarah Gillett, Home Admissions Advisor at Hartwood House Care Home

Such a lovely review thank you so much. We love having you all as part of our Hartwood Family.


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Review from Christopher G (Resident) published on 5 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout my stay at Hartwood House, I was treated with care and consideration. The staff were excellent, treating residents with a degree of kindness, patience, and professional competence that can only be admired - even in circumstances that were sometimes quite difficult.

Reply from Sarah Gillett, Home Admissions Advisor at Hartwood House Care Home

Thank you very much. We really enjoyed having you stay with us and really hope you will keep in touch and come visit us again soon.


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Review from V R (Wife of Resident) published on 24 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found that Hartwood House provides a good service of care and I have been happy with the caring staff and the level of care my husband has received.

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Review from P R (Friend of Resident) published on 11 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On every occasion that I have visited, I have found all the staff to be welcoming, smiley and approachable. The house itself is charming, very light and airy, with modern furnishings, and not at all redolent of an old person’s home! I know that the friend I visit is very happy there and admires the
staff for their friendly care and hard work.

Reply from Sarah Gillett, Home Admissions Advisor at Hartwood House Care Home

Thank you for your lovely review. Very kind of you.


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Review from D B (Son of Resident) published on 10 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is the second family member to be a resident at Hartwood House.
During these few years the care and attention the staff offer has not faulted, creating for me a confidence in care I can rely on.

Reply from Sarah Gillett, Home Admissions Advisor at Hartwood House Care Home

Thank you for this lovely review. Much appreciated.


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Review from Verna R (Resident) published on 1 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Marvellous. Staff were very friendly and helpful. I thought the whole experience was first class.

Reply from Sarah Gillett, Home Admissions Advisor at Hartwood House Care Home

Thank you very much for this lovely review.


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Review from Janice S (Daughter of Resident) published on 7 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the first time my mother has been into respite care and it has been a very happy successful experience for both my mother and her family.

Reply from Sarah Gillett, Home Admissions Advisor at Hartwood House Care Home

We really loved having Mum with us and look forward to seeing you both again soon.


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Review from Marjorie S (Resident) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Being told I had to be non weight-bearing after an operation on my feet, I decided I would have to convalesce in a care home. I contacted another home but the minimum stay there was 4 weeks. All the staff have been exceptional - I wanted to treat my stay as a 'holiday' and to the best of their ability
they have made this possible. The nursing and care staff have been fantastic.

Reply from Sarah Gillett, Home Admissions Advisor at Hartwood House Care Home

Thank you so much for your lovely review Marjorie. We very much enjoyed having you stay with us and we would love it if you would visit us soon. Take Care of yourself.


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Review from P B (Son of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father, after a fall, entered this home in April 2018. He shortly deteriorated and passed away in December. Hartwood was a very nice place for him to be. Warm and friendly, very caring with very good attention to his needs and requirements, despite the difficulties. The staff were always attentive
to him and to his visitors. His stay felt cohesive, warm and loving. You felt he was well regarded and welcome to the home.

Reply from Sarah Gillett, Home Admissions Advisor at Hartwood House Care Home

Thank you so much, Dad is missed by us all.


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Review from Judith H (Wife of Resident) published on 11 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I arrived at Hartwood House in an ambulance after their closing time. We were met with great kindness by staff who had remained behind to welcome us. After a traumatic 2 weeks in hospital, Hartwood House was a haven of calm. I remained with my husband as it was apparent he had a very
short time to live. He was kept as comfortable and pain-free as possible. The staff all treated our daughters and me with the utmost kindness at all times. Sadly, my husband died after one week, but we will be forever grateful for the unfailing care and attention he received.

Reply from Sarah Gillett, Home Admissions Advisor at Hartwood House Care Home

We loved having you all as part of our Hartwood Family even if only for a short time. Thank you for your very kind review. Please do pop in and see us again.


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Review from Maria Isabel L (Sister-in-law of Resident) published on 26 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found this care home to be modern, comfortable, the rooms and sitting room were very cosy and welcoming.
The staff are very kind, helpful and cheerful. I loved the way it was furnished, wonderful views.

Reply from Sarah Gillett, Manager at Hartwood House Care Home

Thank you very much for your kind review.


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Review from Viven H (Wife of Resident) published on 26 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't fault the care my husband received. The added bonus of 3 members of staff speaking some Dutch was beyond expectations.
Reluctantly, we have to move on leaving our thanks to all staff.

Reply from Sarah Gillett, Manager at Hartwood House Care Home

Thank you for your kind words, we miss you and hope you come back to us in the future.


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Review from Russell L (Brother of Resident) published on 26 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely excellent in every respect.
5 star marvellous, comfortable home. Furnishing found in very special houses. Care and management unbeatable.

Reply from Sarah Gillett, Manager at Hartwood House Care Home

Thank you for your lovely review.


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Review from Edwin M (Brother of Resident) published on 23 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the staff friendly, helpful and caring for the resident and visitors.
An atmosphere of quiet, happy and sunny disposition is apparent on entering this home from reception to management.

Reply from Sarah Gillett, Manager at Hartwood House Care Home

Thank you and we appreciate your kind review. We are glad you enjoy visiting Hartwood House.


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Current Review Score: 9.9 (9.869)

Overview of Review Score

The Review Score of 9.9 (9.869) out of 10 for Hartwood House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 62 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 61 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.869 for Hartwood House Care Home is calculated as follows: ( (645 Excellents x 5) + (62 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 723 Ratings = 4.869

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hartwood House Care Home is based on 61 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 61 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (6)

Gayle

Gayle Burn

Job Title: Acting General Manager

Joined: 2018

What I Do:
I am very proud to lead our lovely, dedicated team at Hartwood House. We have a wonderful team who make a real difference to the lives of residents living at Hartwood house. We put our residents first and provide a professional, friendly and supportive environment ensuring our residents receive the highest level of care.


My Experience:
My nursing experience has been one of my great joys in life. I completed my adult nursing, psychiatric nursing, occupational health and midwifery training in South Africa. We moved to the UK in 1999 and I worked in the hospital setting in several roles and became Director of nursing. We moved from London to Lyndhurst in 2018 and I joined Hartwood House. I have thoroughly enjoyed working at Hartwood House. Supporting the elderly and residents with dementia has brought another joyous dimension to my nursing experience.


About Me:
I enjoy living in the forest and the outdoors. My passion is my job and working in the care industry has brought me great joy in my life.
My husband and I enjoy the outdoors and feel very privileged to live and work in such a beautiful part of the UK. I have a son and daughter, both of whom have entered the medical world, our son is a Dr in research and my daughter works for a medical consultant.
I believe that person-centered care is central to our residents, to deliver excellent care. Our relationship with our residents’ families and friends is also very important to support you in all aspects of your Loved ones’ life.


Rachael

Rachael Crosbie

Job Title: Administrator

Joined: 2023

What I do;
I deal with all admin duties at Hartwood House from Invoices to Recruitment. I really enjoy working here at Hartwood House, the atmosphere with colleagues and residents is what I love most.


My experience;
I come from a private Children’s home company where I did very similar work. Before this, I ran my own business and worked in schools and customer service roles.


About me;
I am a Mum to four boys and two cats. I enjoy paper crafting and spending time with friends and family.


Charlotte

Charlotte Dean

Job Title: Homes Admissions Advisor

Joined: 2024

What I Do:
My role here at Hartwood House is to provide support to anyone enquiring about moving into care and the options that are available to them. I am here to provide as much help and information as possible, whilst supporting the resident and their loved ones. It is such a privilege to be able to help find a solution for families who are on such a difficult journey.


My Experience:
I have worked in the care sector now for 5 years and I absolutely love it. It is honestly such a rewarding job to be in, with this particular role being so varied and enjoyable. Previous to this I worked in hospitality, so have always loved being around people.


Demie

Demie Arnold

Job Title: Activities Lead

Joined: 2022

What I do;
My role is to organise various activities within the home to suit our resident’s needs. It is my aim to bring as much fun and enjoyment to Hartwood as much as possible.


My experience;
I have worked in care for 10 years now, I was previously working as a Health care assistant in a nursing home, supporting people with Dementia and mental health conditions. I’ve always loved doing care work, to make a positive difference to someone’s life is a gift within itself.


About me;
I spend most of my weekends at wedding venues as a bridal makeup artist – I love make up and art, to me it is a form of self-expression. In my free time I love spending time with friends and family.


Daniel

Daniel Bree

Job Title: Head Chef

Joined: 2014

What I do;
I ensure we prepare, cook and consistently serve delicious, nutritionally balanced food here at Hartwood House using fresh, seasonal ingredients. I’ve continued to enjoy my position for the past two and a half years and I love working here. What keeps me keen is sharing my love for food, as I understand the importance for our residents and staff to enjoy great meals!


My experience;
I have now been a Chef for over fifteen years, working in most industries from private, fine dining to large corporate contracts, gastro pubs and outside catering environments. In 2016, I was proud to be nominated and included in the top five for food in the Care Sector Awards. I also have an NVQ Level 3 advanced apprenticeship in professional cookery.


About me;
I love food, enjoy playing football and listening to music. My little boy keeps me busy and my wife runs her own baby swimming business. I often take our son along to her classes.


Vanessa

Vanessa Balme

Job Title: Admin Assistant

Joined: 2024

What I do;
I am the receptionist for the home, I answer the phone and greet visitors. I assist Rachael the administrator with HR, and I help all the residents, staff, and visitors with anything they may need.


My experience;
I have worked in the care sector since 2007. I started off as a care assistant and eventually became a deputy manager.


About me;
I have 3 daughters and 5 grandchildren. I moved to Southampton in May 2023 to be near my daughters and grandchildren. I am originally from Leeds and spent the last 6 years living in Grantham, Lincolnshire.