Please call us for further information on our fees, what's included, and for any seasonal offers that may be running. Please note, fee's are subject to availability and assessment.
They have plenty of parking on site.
Hartwood House Care Home has a Review Score of 9.9 (9.869) out of 10, based on 62 reviews in the last 2 years. Over all time Hartwood House Care Home has 148 reviews.
Review from Charles O (Respite Resident) assisted by family/friend published on 3 October 2018
Submitted via Postal Card •
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5.0 out of 5
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Review from Christine C (Daughter of Resident) published on 28 June 2018
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5.0 out of 5
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Review from R M (Resident) published on 19 June 2018
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4.0 out of 5
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Review from Doris B (Resident) assisted by family/friend published on 15 June 2018
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4.0 out of 5
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Review from Derek C (Resident) published on 14 June 2018
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4.0 out of 5
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Review from M A (Sister of Resident) published on 14 June 2018
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5.0 out of 5
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Review from Julie A (Friend of Resident) published on 20 April 2018
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Overall Experience
5.0 out of 5
Reply from Sarah Gillett, HAA/Admin at Hartwood House Care Home
Thank you for your kind words, much appreciated.
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Review from Roy P (Son-in-law of Resident) published on 29 March 2018
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5.0 out of 5
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Review from Nigel M (Respite Resident) published on 14 March 2018
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Overall Experience
5.0 out of 5
The accommodation and facilities
Both the administration and nursing/caring staff make you and your family feel very welcome, showing a genuine interest in getting to know you. Any questions/concerns you may have are quickly addressed. The residents were full of praise for how well they are cared for and the staff all work well as a team, always pleased to help.
I wanted to recover from my operation in a restful and stress-free environment. I highly recommend a stay as it worked well for me.
Reply from Sarah Gillett, Administrator at Hartwood House Care Home
We very much enjoyed having you with us Nigel and thank you for your kind words. From all at Hartwood House.
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Review from Chris J (Son of Resident) published on 1 March 2018
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5.0 out of 5
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Review from Janet B (Daughter of Resident) published on 16 February 2018
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5.0 out of 5
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Review from M O (Friend of Resident) published on 12 July 2017
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5.0 out of 5
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Review from A S C (Friend of Resident) published on 9 June 2017
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5.0 out of 5
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Review from Lesley B (Daughter of Resident) published on 25 May 2017
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Overall Experience
5.0 out of 5
Reply from Lucy Lester, HAA at Hartwood House Care Home
Thank you for your warming words and we love having your mum as part of our Hartwood family, as well as you all too!
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Review from S T (Daughter of Resident) published on 23 May 2017
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Overall Experience
5.0 out of 5
Reply from Lucy Lester, HAA at Hartwood House Care Home
Hello and thank you for such lovely comments. Your mum has quickly become part of our Hartwood family as have you all and we look forward to welcoming you to not just your visits but also to our regular events and activities that are planned through each month. We are also looking forward to meeting the family dog!
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Review from Vivien U (Daughter of Resident) published on 19 May 2017
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5.0 out of 5
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Review from Deborah S (Daughter of Resident) published on 18 May 2017
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Overall Experience
5.0 out of 5
Reply from Lucy Lester, HAA at Hartwood House Care Home
Hi Deborah
Thank you so much for your lovely review and we are all delighted your mum enjoyed her stay with us. She quickly became a member of our community and we'd love for her to visit again.....perhaps to one of our Wednesday coffee mornings at 11am?! Thank you again from all the team and we hope you had a lovely holiday.
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Review from T F (Daughter of Resident) published on 16 May 2017
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5.0 out of 5
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Review from Andrew O (Son of Resident) published on 15 May 2017
Submitted via Postal Card •
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5.0 out of 5
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Review from Ken O (Husband of Resident) published on 12 May 2017
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5.0 out of 5
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The Review Score of 9.9 (9.869) out of 10 for Hartwood House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 62 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 61 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.869 for Hartwood House Care Home is calculated as follows: ( (645 Excellents x 5) + (62 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 723 Ratings = 4.869
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Hartwood House Care Home is based on 61 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 61 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 30 Jun 2022
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Acting General Manager
Joined: 2018
What I Do:
I am very proud to lead our lovely, dedicated team at Hartwood House. We have a wonderful team who make a real difference to the lives of residents living at Hartwood house. We put our residents first and provide a professional, friendly and supportive environment ensuring our residents receive the highest level of care.
My Experience:
My nursing experience has been one of my great joys in life. I completed my adult nursing, psychiatric nursing, occupational health and midwifery training in South Africa. We moved to the UK in 1999 and I worked in the hospital setting in several roles and became Director of nursing. We moved from London to Lyndhurst in 2018 and I joined Hartwood House. I have thoroughly enjoyed working at Hartwood House. Supporting the elderly and residents with dementia has brought another joyous dimension to my nursing experience.
About Me:
I enjoy living in the forest and the outdoors. My passion is my job and working in the care industry has brought me great joy in my life.
My husband and I enjoy the outdoors and feel very privileged to live and work in such a beautiful part of the UK. I have a son and daughter, both of whom have entered the medical world, our son is a Dr in research and my daughter works for a medical consultant.
I believe that person-centered care is central to our residents, to deliver excellent care. Our relationship with our residents’ families and friends is also very important to support you in all aspects of your Loved ones’ life.
Job Title: Administrator
Joined: 2023
What I do;
I deal with all admin duties at Hartwood House from Invoices to Recruitment. I really enjoy working here at Hartwood House, the atmosphere with colleagues and residents is what I love most.
My experience;
I come from a private Children’s home company where I did very similar work. Before this, I ran my own business and worked in schools and customer service roles.
About me;
I am a Mum to four boys and two cats. I enjoy paper crafting and spending time with friends and family.
Job Title: Homes Admissions Advisor
Joined: 2024
What I Do:
My role here at Hartwood House is to provide support to anyone enquiring about moving into care and the options that are available to them. I am here to provide as much help and information as possible, whilst supporting the resident and their loved ones. It is such a privilege to be able to help find a solution for families who are on such a difficult journey.
My Experience:
I have worked in the care sector now for 5 years and I absolutely love it. It is honestly such a rewarding job to be in, with this particular role being so varied and enjoyable. Previous to this I worked in hospitality, so have always loved being around people.
Job Title: Activities Lead
Joined: 2022
What I do;
My role is to organise various activities within the home to suit our resident’s needs. It is my aim to bring as much fun and enjoyment to Hartwood as much as possible.
My experience;
I have worked in care for 10 years now, I was previously working as a Health care assistant in a nursing home, supporting people with Dementia and mental health conditions. I’ve always loved doing care work, to make a positive difference to someone’s life is a gift within itself.
About me;
I spend most of my weekends at wedding venues as a bridal makeup artist – I love make up and art, to me it is a form of self-expression. In my free time I love spending time with friends and family.
Job Title: Head Chef
Joined: 2014
What I do;
I ensure we prepare, cook and consistently serve delicious, nutritionally balanced food here at Hartwood House using fresh, seasonal ingredients. I’ve continued to enjoy my position for the past two and a half years and I love working here. What keeps me keen is sharing my love for food, as I understand the importance for our residents and staff to enjoy great meals!
My experience;
I have now been a Chef for over fifteen years, working in most industries from private, fine dining to large corporate contracts, gastro pubs and outside catering environments. In 2016, I was proud to be nominated and included in the top five for food in the Care Sector Awards. I also have an NVQ Level 3 advanced apprenticeship in professional cookery.
About me;
I love food, enjoy playing football and listening to music. My little boy keeps me busy and my wife runs her own baby swimming business. I often take our son along to her classes.
Job Title: Admin Assistant
Joined: 2024
What I do;
I am the receptionist for the home, I answer the phone and greet visitors. I assist Rachael the administrator with HR, and I help all the residents, staff, and visitors with anything they may need.
My experience;
I have worked in the care sector since 2007. I started off as a care assistant and eventually became a deputy manager.
About me;
I have 3 daughters and 5 grandchildren. I moved to Southampton in May 2023 to be near my daughters and grandchildren. I am originally from Leeds and spent the last 6 years living in Grantham, Lincolnshire.
