Hartwood House Care Home

Bournemouth Road, Lyndhurst SO43 7DP
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9.9 148 Reviews
  • Hartwood House Care Home, Lyndhurst
Hartwood House is a home set in its own extensive grounds and beautifully landscaped gardens.

The bespoke care home has been created through a combination of new construction and the comprehensive refurbishment of a former care home, keeping the exterior and the very best features of the original building. The result is a safe, appealing and comfortable home for its residents which fuses modern innovation and traditional pleasures.

Located in Lyndhurst, the heart of the New Forest, Hartwood House also lies within easy access of the City of Southampton and the South Coast.

A fully-trained, compassionate and caring team has created an exceptional care home equipped with spacious bedrooms with private, en-suite wet-rooms on three levels, of which one floor is a dedicated dementia community. In addition, there are ample spaces inside and out to enjoy both companionship and privacy.

It is the difference between caring at work and caring like family, between listening and truly understanding and between eating a meal and enjoying an experience. If you need help finding care, Hartwood House are determined to be the difference you need.

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Care Provided by Hartwood House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Gayle Burn (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (50)
    • Single Rooms with ensuite Wet Room (50)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020
    • Number of floors: 3

Funding & Fees Guide for Hartwood House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,650 – £1,650
    • Self-Funded Residential Dementia Care £1,650 – £1,650
    • RESPITE Self-Funded Residential Care £1,650 – £1,650
    • RESPITE Self-Funded Residential Dementia Care £1,650 – £1,650

  • Please call us for further information on our fees, what's included, and for any seasonal offers that may be running. Please note, fee's are subject to availability and assessment.
  • (these prices are only a guideline, please contact Hartwood House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • They have plenty of parking on site.


Hartwood House Care Home Reviews (148)

Total of 148, showing 121-140
9.9

Hartwood House Care Home has a Review Score of 9.9 (9.869) out of 10, based on 62 reviews in the last 2 years. Over all time Hartwood House Care Home has 148 reviews.

Overall Experience

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Review from J M (Cousin of Resident) published on 10 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed. Having visited several homes in recent years, this was by far the nicest. The staff were so very nice from the receptionist to the carers. The home had a lovely ambience and the rooms are very pleasant. There are several areas for residents to sit with visitors as well as their
own rooms. The high standard of decoration and cleaning was obviously very good. My relation seems very happy and that is lovely to see. As I have said, I was very impressed with my visit to this lovely home.

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Review from F M (Son of Resident) published on 4 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family have found the quality of care provided for our father is exceptional and together with the rooms, garden, food and general ambience of the home in our view could not be better.
All staff members, nurses and carers are making our father's last days as pleasant and comfortable as they
possibly can and we are very grateful for everything that is being done on his behalf.

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Review from J M (Husband of Resident) published on 2 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Without exception, staff have all cared for my wife with great care, sympathy and friendliness. As a visitor, I am made to feel welcome. The management and senior staff are visible and available at all times.

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Review from Sheila R (Relative of Resident) published on 1 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful calming place. Excellent facilities and would well recommend.

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Review from B T (Wife of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was a resident in the care of Hartwood from mid-July 2016 until the 26th of October when he died.
The care he received there was of the highest standard. He had a beautiful room/wet bathroom, it faced a patio and rockery. The food and cleanliness were excellent. The staff had regular breaks
and never tired. I was a resident myself for 3 weeks and enjoyed it. There is so much space, the lounges are lovely - it's like being in a 5-star luxury hotel! I'd happily return there if the necessity arose. I wish the manager and her staff every success.

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Review from Adrian G (Son-in-law of Resident) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is well-appointed, spacious and the resident's rooms are large and well-furnished. Staff are always welcoming and friendly. Standard of care is very good, particularly on the nursing floor. Standard of hygiene and cleanliness are very high and residents are well presented and attention is given
to their personal appearance. There are a wide range of activities to stimulate and encourage the residents which provide a range of experiences.

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Review from Geraldine P (Daughter-in-law of Resident) published on 13 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This has been the most amazing care home I've ever stepped into.
My mother-in-law needed respite care. She didn't want to go into the home but soon settled.
The staff and the care they gave her was so patient and understanding. You couldn't fault one single thing there.
Unlike most care homes there
were no old age smells. We would definitely recommend it to anyone that is in need.
A very first class establishment.

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Review from Joyce Y (Wife of Resident) published on 6 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a visitor to Hartwood House, I am very impressed by the calm and welcoming atmosphere of the home. All the staff are very friendly and caring to the residents, a varied range of activities are available each day.
Hartwood House is an extremely happy home.

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Review from Nicola L (Granddaughter of Resident) published on 22 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hartwood is a happy and wonderful place for my grandma. Every single carer is just what they should be, patient, caring and willing to go the extra mile. My grandma seems really happy here and we enjoy visiting, especially with my children.

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Review from Jennifer L (Daughter of Resident) published on 30 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I write on behalf of and in conjunction with my mother who was a resident for two weeks at Hartwood House. Generally speaking, we were both very pleased with the care and attention that was given by the staff. As a daughter, I personally was not pleased with ... Firstly, on arrival, I asked to speak
with the person caring for my mother's personal care. The staff member took notice but informed me she was not available for the next couple of days but would pass on my very definite requests to the duty carer who was available the following day.

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Review from Jennifer F (Sister-in-law of Resident) published on 25 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Hartwood House were first class when my Brother-in-law was taken there for the last week of his life. His wife, son, my husband, my daughter and myself spent nearly two days sitting at his bedside and we had excellent treatment. Nothing was too much trouble.

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Review from G M (Friend of Resident) published on 22 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The atmosphere in Hartwood House is warm and welcoming. The staff at all levels are helpful and cheerful and kind. My friend does not take part in activities for health reasons. I have on occasions asked for help, when my friend needed to be made more comfortable - this wasn't a problem and was not
'rushed' in any way. Whilst my friend does not recognise me, she obviously recognised the voice of the carers - was obviously grateful.

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Review from D F (Niece of Resident) published on 16 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we first arrived at Hartwood House, we were made to feel very welcome. The staff including the manager, all the carers and even the chef made us feel very at home. A very special thank you to the nursing and care team who worked through the night, they took as much care of us as they
did my very poorly uncle, which endless cups of tea and words of support. I couldn't have wished for him to spend his final days anywhere more perfect. Thank you all.

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Review from Colin O (Resident) published on 15 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was moved from hospital to Hartwood House care home Lyndhurst. This was one month in the general and two months here. My situation changed for the better. The conditions and staff were excellent. This made the difference to me. I will shortly be going home. Looking forward to the changes. Hoping that
carers will be equivalent to here. I cannot express enough for the condition here at Hartwood, cannot be bettered in any direction.

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Review from Liz W (Wife of Resident) published on 14 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Hartwood House, all the staff and residents are such lovely people. My husband had wonderful care during his stay and all the facilities and activities were excellent. The staff are passionate about the care of the residents and were so very kind and caring. Just a lovely place.

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Review from Fran (Niece of Resident) published on 27 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has received excellent care following a partial hip replacement. She was confined mainly to her room for a couple of weeks as she recovered from her operation but its good to see her back in the communal area, sitting in the chair. Even though she has Alzheimers my aunt has improved physically
with the help of the dedicated staff.

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Review from Linda (Friend of Resident) published on 6 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited a friend's mother who was having respite care for two weeks. I was amazed at the wonderful welcome and the entertainment that was taking place for the residents. A pianist was playing all the old favourite songs and the carers were encouraging the ladies to dance gently whilst they hold hands.
Even my 95-year-old had a dance with me! The home is beautifully furnished (no wing chairs) and it did not have a "camouflage" perfume as it was so clean and bright! I would be very happy to live there !!

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Review from John F (Grandson of Resident) published on 3 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Today myself, my wife and our two children visited my gran in Hartwood House for the first time while visiting from Australia. It's fair to say it exceeded all our expectations! The staff were incredibly friendly and attentive and we could see that gran was truly happy. It was so peaceful, spacious
and well designed. All the rooms had views of the lovely gardens, which are immaculately maintained. There are a number of nice lounge areas and library is stocked full of interesting books.


The food and accommodation is more like a 5-star hotel than a retirement home, and the rooms are full of natural light.


We left in the knowledge that gran is happy and incredibly well looked after. Thanks to all the staff at Hartwood House for everything you do for her.


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Review from Alastair D (Friend of Resident) published on 15 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I visited a patient suffering terminal cancer on a number of occasions between March and June 2016. We were much impressed by the nursing care given to our friend and by the ambiance of the care home. The staff seemed very kind and considerate and made our friend's last months a time of
peace and, given the circumstances, one that was as trouble-free and pain-free as possible. This meant he could receive friends and family in the best possible state.

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Review from Paul S (Resident) published on 9 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was made to feel welcome and well cared for from the moment of arrival. House and gardens are immaculately kept. Staff were cheerful and friendly. There was an extensive programme of activities, but no compulsion to join in. Menus were available for choice to be made of next days meals, but the system
occasionally stuttered, and breakfast in particular was sometimes a slightly disorganised event. Quality of ingredients was good, cooking variable. Overall standard of care was first rate.

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Current Review Score: 9.9 (9.869)

Overview of Review Score

The Review Score of 9.9 (9.869) out of 10 for Hartwood House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 62 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 61 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.869 for Hartwood House Care Home is calculated as follows: ( (645 Excellents x 5) + (62 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 723 Ratings = 4.869

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hartwood House Care Home is based on 61 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 61 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (6)

Gayle

Gayle Burn

Job Title: Acting General Manager

Joined: 2018

What I Do:
I am very proud to lead our lovely, dedicated team at Hartwood House. We have a wonderful team who make a real difference to the lives of residents living at Hartwood house. We put our residents first and provide a professional, friendly and supportive environment ensuring our residents receive the highest level of care.


My Experience:
My nursing experience has been one of my great joys in life. I completed my adult nursing, psychiatric nursing, occupational health and midwifery training in South Africa. We moved to the UK in 1999 and I worked in the hospital setting in several roles and became Director of nursing. We moved from London to Lyndhurst in 2018 and I joined Hartwood House. I have thoroughly enjoyed working at Hartwood House. Supporting the elderly and residents with dementia has brought another joyous dimension to my nursing experience.


About Me:
I enjoy living in the forest and the outdoors. My passion is my job and working in the care industry has brought me great joy in my life.
My husband and I enjoy the outdoors and feel very privileged to live and work in such a beautiful part of the UK. I have a son and daughter, both of whom have entered the medical world, our son is a Dr in research and my daughter works for a medical consultant.
I believe that person-centered care is central to our residents, to deliver excellent care. Our relationship with our residents’ families and friends is also very important to support you in all aspects of your Loved ones’ life.


Rachael

Rachael Crosbie

Job Title: Administrator

Joined: 2023

What I do;
I deal with all admin duties at Hartwood House from Invoices to Recruitment. I really enjoy working here at Hartwood House, the atmosphere with colleagues and residents is what I love most.


My experience;
I come from a private Children’s home company where I did very similar work. Before this, I ran my own business and worked in schools and customer service roles.


About me;
I am a Mum to four boys and two cats. I enjoy paper crafting and spending time with friends and family.


Charlotte

Charlotte Dean

Job Title: Homes Admissions Advisor

Joined: 2024

What I Do:
My role here at Hartwood House is to provide support to anyone enquiring about moving into care and the options that are available to them. I am here to provide as much help and information as possible, whilst supporting the resident and their loved ones. It is such a privilege to be able to help find a solution for families who are on such a difficult journey.


My Experience:
I have worked in the care sector now for 5 years and I absolutely love it. It is honestly such a rewarding job to be in, with this particular role being so varied and enjoyable. Previous to this I worked in hospitality, so have always loved being around people.


Demie

Demie Arnold

Job Title: Activities Lead

Joined: 2022

What I do;
My role is to organise various activities within the home to suit our resident’s needs. It is my aim to bring as much fun and enjoyment to Hartwood as much as possible.


My experience;
I have worked in care for 10 years now, I was previously working as a Health care assistant in a nursing home, supporting people with Dementia and mental health conditions. I’ve always loved doing care work, to make a positive difference to someone’s life is a gift within itself.


About me;
I spend most of my weekends at wedding venues as a bridal makeup artist – I love make up and art, to me it is a form of self-expression. In my free time I love spending time with friends and family.


Daniel

Daniel Bree

Job Title: Head Chef

Joined: 2014

What I do;
I ensure we prepare, cook and consistently serve delicious, nutritionally balanced food here at Hartwood House using fresh, seasonal ingredients. I’ve continued to enjoy my position for the past two and a half years and I love working here. What keeps me keen is sharing my love for food, as I understand the importance for our residents and staff to enjoy great meals!


My experience;
I have now been a Chef for over fifteen years, working in most industries from private, fine dining to large corporate contracts, gastro pubs and outside catering environments. In 2016, I was proud to be nominated and included in the top five for food in the Care Sector Awards. I also have an NVQ Level 3 advanced apprenticeship in professional cookery.


About me;
I love food, enjoy playing football and listening to music. My little boy keeps me busy and my wife runs her own baby swimming business. I often take our son along to her classes.


Vanessa

Vanessa Balme

Job Title: Admin Assistant

Joined: 2024

What I do;
I am the receptionist for the home, I answer the phone and greet visitors. I assist Rachael the administrator with HR, and I help all the residents, staff, and visitors with anything they may need.


My experience;
I have worked in the care sector since 2007. I started off as a care assistant and eventually became a deputy manager.


About me;
I have 3 daughters and 5 grandchildren. I moved to Southampton in May 2023 to be near my daughters and grandchildren. I am originally from Leeds and spent the last 6 years living in Grantham, Lincolnshire.