Castlecroft Residential Care Home

Castle Road, Weoley Castle, Birmingham B29 5HF
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9.9 100 Reviews
  • Castlecroft Residential Care Home, Birmingham
Castlecroft is a special place, where the team, residents and their loved ones work together to create a happy home that feels like an extended family.

There are resident ambassadors, who have active roles to play in how the home is run, from helping to interview potential staff, to providing residents’ feedback.

The team are passionate about enriching their residents’ lives, supporting them to do the things that bring them joy, giving them a sense of continuity and purpose. One resident is a fitness enthusiast, so the team created a gym for him, with his own equipment and some new additions.

Relatives are embraced into life at Castlecroft, and many are volunteering there. For example, several relatives created a vegetable patch with the residents, while others run singing sessions. There is also a private family and friends Facebook page.

Many residents love animals, so every week a member of the team brings in her family dog for them.

All the staff are actively involved in activities. Staff buddy residents who share the same interests, so activities are even more meaningful. For example, the maintenance operative discovered one of the residents shares his love of playing pool, so takes time to join him for games in home’s bar.

A group of male residents were chatting about how they loved cooking, so the ‘curry club’ was created. They go shopping with the team for the ingredients to make their own curries.

The home itself is beautiful, with spacious ensuite bedrooms, lounge areas and quiet spaces. There are landscaped gardens, where the residents enjoy growing their own produce, which they harvest for the chef to use in the kitchen. And mealtimes are a real highlight, with delicious home-cooked meals every day.

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Care Provided by Castlecroft Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's

Good to Know

  • Person in charge
  • Sharon Rollins (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Castlecroft Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,128
    • RESPITE Self-Funded Residential Care from £1,128

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1128 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Castlecroft Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Castlecroft Residential Care Home Reviews (100)

Total of 100, showing 1-20
9.9

Castlecroft Residential Care Home has a Review Score of 9.9 (9.851) out of 10, based on 26 reviews in the last 2 years. Over all time Castlecroft Residential Care Home has 100 reviews.

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Review from Carol S (Sister of Resident) published on 28 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care home, I cannot speak highly enough. Management and staff always helpful and professional. They not only look after the residents with love and care, they also care about the family members. First class

Reply from Fae Doherty, Senior Marketing Officer at Castlecroft Residential Care Home

Thank you so much for your incredible feedback! We're delighted to hear that you have had such a positive experience at Castlecroft Care Home. Our team is dedicated to providing compassionate care not only for our residents but also for their families, and it's wonderful to know that this commitment has made a difference for you.


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Review from Michelle S (Daughter of Resident) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has been exceptional. Mom's Alzheimer's has been tricky to manage and at every step the Castlecroft Residential Care Home staff have supported her. We are so blessed she lives in such a wonderful home. Thanks to all staff from cleaners, catering staff, awesome care staff and management.

Reply from Kate Yates, Communications and Content Specialist at Castlecroft Residential Care Home

Thank you so much for your heartfelt review. We're truly grateful to hear that you feel so supported by our team at Castlecroft Residential Care Home. Managing Alzheimer's can be challenging, and we're dedicated to providing the best care for your mum every step of the way. Thank you for your feedback, it is truly appreciated.


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Review from Mandy C (Daughter of Resident) published on 14 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been so impressed with Castlecroft Residential Care Home. Before my mum entered the home there was clear and friendly communication about what we should expect. My mum visited the home and an assessment was made of her to make the transfer from her previous care home to Castlecroft as smooth
as possible.
I am delighted by the level of care given here. I am able to draw comparisons with the previous care home and Castlecroft excels in every way. I can now see how an excellent care home functions and the difference it can make to the physical and psychological health of its residents.
The home has a warm and welcoming atmosphere and every member of staff cares for the residents as if they were their own family. At her previous care home I was constantly anxious about my mum's health and safety. I cannot thank the staff enough: I now have peace of mind that she is so well looked after.

Reply from Kate Yates, Communications and Content Specialist at Castlecroft Residential Care Home

Thank you for sharing such a heartfelt review, the team will be delighted to read your kind words. We're so pleased to hear that your mum's move to Castlecroft was so smooth and that you feel so confident and happy with the care she receives. Our team is committed to creating a warm and supportive environment for all our residents and their loved ones, and it's rewarding to know our efforts have made such a positive difference. We truly appreciate your trust and kind words.


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Review from Graham A (Son of Resident) published on 14 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have complete peace of mind that the care workers at Castlecroft offer excellent care and support to our family member.
The standard of care - compared to other care homes - is unprecedented. Support staff genuinely care for the residents and provide open and frequent communication.

Reply from Kate Yates, Communications and Content Specialist at Castlecroft Residential Care Home

Thank you so much for your kind words and positive feedback. We're delighted to hear that you feel so confident in the care and support we provide at Castlecroft. Our team is dedicated to ensuring the highest standard of care, and it's wonderful to know their efforts are appreciated.


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Review from Debbie B (Daughter of Resident) published on 14 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What an excellent care home! I am delighted that mum has recently moved to Castlecroft Residential Care Home. The staff cannot do enough for her, and she is so much happier and more relaxed than she was before. Mum is eating better, looking better and altogether a new woman. Castlecroft has a 'family'
feel to it and when I leave mum after a visit, I know that she will be cared for in the best possible way, with kindness, respect and compassion. The staff are professional and work really hard. The environment is warm and friendly, and it is always a pleasure to visit. This is without doubt a really well led care home, and the managers deserve recognition for the high standards and the positive, cheerful atmosphere. Outstanding care. Well done all!

Reply from Kate Yates, Communications and Content Specialist at Castlecroft Residential Care Home

Thank you so much for your wonderful review for Castlecroft. We are thrilled to hear that your mum is thriving there and that she feels so happy and relaxed. Our staff strive to create a warm, family-like environment, and it's lovely to know that they are making such a difference. Your kind words will be shared with the team, thank you again for your positive feedback.


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Review from K G (Daughter of Resident) published on 11 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at Castlecroft Residential Care Home now for almost 12 months. He is so happy with his Castlecroft family. Well loved and cared for by all the staff, nothing is too much.
If I had to pick any faults, I would like to see more events that families can get involved with.

Reply from Kate Yates, Communications and Content Specialist at Castlecroft Residential Care Home

Thank you for your wonderful review and your top scores for every single area, the team will be delighted. With regards to family events, the staff love to receive feedback on what loved ones would like to see so please share your ideas with the home manager or activities coordinator and they will work on putting this in place for you.


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Review from J S (Daughter of Resident) published on 11 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always contactable and will contact you quickly if needed.
Staff are friendly, professional and helpful.
This creates a comfortable environment for residents, and leaves family members assured that their loved ones are in good hands.
Facilities are great, but maybe not used as much as
they could be.
Daily housekeeping is relentless, but larger jobs by site team take a while. Some areas could do with a little TLC.
Activities are great, could do with more.

Reply from Kate Yates, Communications and Content Specialist at Castlecroft Residential Care Home

Thank you so much for your review and your high praise for our dedicated team at Castlecroft. In terms of the areas which need a little TLC and activities you would like to see, the home manager would really appreciate more specific feedback on this so that she can ensure she is meeting the wishes of yourself and your loved one as always her door is always open and she looks forward to working with you to continually improve the service.


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Review from Emma S (Daughter of Resident) published on 11 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home, wonderful friendly caring staff. I have peace of mind knowing my mum is cared for by a wonderful team - very supportive and always on hand to help. I would highly recommend this care home.

Reply from Kate Yates, Communications and Content Specialist at Castlecroft Residential Care Home

Thank you for your lovely review for Castlecroft. We're so glad to hear that you feel at ease knowing your mum is so well cared for. We appreciate your recommendation and are always here to support you and your family.


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Review from Simon F (Son of Resident) published on 11 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The best thing we did was move mom to Castlecroft Residential Care Home.
She's so much better and well looked after.
The best review I could give is...I would honestly live there myself.
As a family we know mom is safe and well looked after.
Thank you.

Reply from Kate Yates, Communications and Content Specialist at Castlecroft Residential Care Home

Thank you so much for your heartfelt review. We're thrilled to hear your mum is thriving and that you have such confidence in our care. It means a lot to us that you feel this way, and we're grateful for your trust in Castlecroft.


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Review from A F (Daughter of Resident) published on 11 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is only been at Castlecroft Residential Care Home for a short period of time but we are relieved to see that she is settling in well. She loves the food and is being well looked after. The staff are always cheerful and friendly and have a very professional, approach to their work.

Reply from Kate Yates, Communications and Content Specialist at Castlecroft Residential Care Home

Thank you for your kind words about the team at Castlecroft, they are certainly very special. We're delighted to hear that your mum is settling in well and enjoying her time with us. Our team are passionate about the care they provide and will be grateful for your feedback.


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Review from C M (Daughter of Resident) published on 11 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in this home for nearly 2 years. I was skeptical at first putting her into a home and the challenge of where best to place her was great.
This home was recommended to me and as I work in the NHS and have helped run a nursing home, I knew what I was looking for. It hasn't disappointed.
Mostly
the staff are very invested in their jobs and caring for the residents. They clearly care for them dearly and seems to take the time to get to know them well which is always comforting and reassuring.
I would recommend this home as my mum is so happy there, so I am happy!

Reply from Kate Yates, Communications and Content Specialist at Castlecroft Residential Care Home

Thank you so much for your wonderful review, the team will be proud to read your kind comments. We're delighted to hear that your mother is so happy and at home at Castlecroft. We're grateful for your recommendation, thank you again your words are greatly appreciated.


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Review from E B (Wife of Resident) published on 7 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has complex diabetes needs as well as Alzheimer's disease.
The staff are wonderful with him, and do their very best for him. They really care about the whole family not just the residents.

Reply from Kate Yates, Communications and Content Specialist at Castlecroft Residential Care Home

Thank you for your review for Castlecroft. We're so glad to hear that your husband is receiving such wonderful care. Our team is dedicated to not only supporting the residents but also their families, and it's wonderful to know that this has made a positive difference for you. Thank you so much for your feedback, it is truly appreciated.


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Review from Ann J (Granddaughter of Resident) published on 7 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Castlecroft Residential Care Home are amazing and caring with my grandfather.
Whenever we have had a issue, it has been dealt with promptly and professionally.
Two of the floor managers make you feel at home and treat you like one of their own.
The care manager is easy to talk to
to and has great rapport with staff and residents.
Overall great care home friendly staff.

Reply from Kate Yates, Communications and Content Specialist at Castlecroft Residential Care Home

Thank you for your lovely feedback for Castlecroft. We're so glad to hear that you've had such a positive experience with the care and support provided to your grandfather. Our team truly strive to create a warm, family-like atmosphere, and we're pleased that this has resonated with you. Your kind words are greatly appreciated, thank you.


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Review from J F (Granddaughter of Resident) published on 7 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan moved in to Castlecroft Residential Care Home a few months back and she is like a changed woman. The stimulating and nurturing environment is outstanding.
I have not a single complaint or issue to raise.
The quality of care is outstanding and our family has never looked back after moving
nan.
I can not express the gratitude that I have for the love and care that my nan has been given.

Reply from Kate Yates, Communications and Content Specialist at Castlecroft Residential Care Home

Thank you so much for your wonderful feedback. We're thrilled to hear that your nan has had such a positive experience since moving into Castlecroft. It's heart-warming to know that she's thriving in our nurturing environment and that your family are so happy with the outstanding quality of care. We're grateful for your trust and will continue to provide the best support for your nan.


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Review from D C (Daughter of Resident) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom does not join in most of the events but she loves watching everyone else enjoying themselves, but I have noticed that she might be starting to want to join in on some events. The lady knows what my Mom wants or doesn’t want she never pushes her. The Management and staff including all of them
are wonderful.

Reply from Kate Yates, Communications and Content Specialist at Castlecroft Residential Care Home

Thank you for your five-star review of Castlecroft - the team is very special and will be delighted to read your comments and scores.


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Review from Lorraine O (Daughter of Resident) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My farther was struggling with life not eating or washing gave up on life it was heartbreaking to watch with alcohol so I knew it was time. Before we lost him with neglect of himself so decided to get him into care, best thing I ever did he's so happy with life, well-loved, respected, so the weight
gain and stopped drinking, love to see him smiling loving life, lovely bedroom, well content I'm so happy, thank you Castlecroft.

Reply from Kate Yates, Communications and Content Specialist at Castlecroft Residential Care Home

Thank you for your five star review, the team at Castlecroft will be thrilled to read your comments - we are so happy your father is thriving there.


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Review from Vanessa T (Daughter of Resident) published on 15 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here go above and beyond their duties to care for our dad. The extra activities they provide and the interaction included are so comforting to see. Dad is well-fed, loved and cared for here. A truly 5-star home for someone who needs 24-hour care. Congratulations to the staff. An amazing team.

Reply from Kate Yates, Communications and Content Specialist at Castlecroft Residential Care Home

The team at Castlecroft will be proud to read your kind words about the care they provide for your father, and we thank you for taking the time to leave this review.


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Review from Carol S (Sister of Resident) published on 14 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot speak highly enough of CastleCroft. I had Christmas lunch here with my brother. The management and carers are so professional and caring. My brother only eats soft food the kitchen accommodates him daily with fresh liquidated vegetables and meat/fish. He is so happy here I’m pleased to say. This
makes me happy plus he is also involved with activities he’s part of the Games Club. The residents get daily photos and updates on daily activities on social media. Thank you CastleCroft

Reply from Kate Yates, Communications and Content Specialist at Castlecroft Residential Care Home

Thank you for your wonderful review, the team at Castlecroft are proud to offer so many fun activities to keep their residents happy and engaged and will be so pleased to read your comments.


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Review from Sarah A (Daughter of Resident) published on 23 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was recommended by a friend when looking for a new place for my mom. Mom has been at Castlecroft Residential Care Home now since February. After a terrible experience at her previous placement, Mom has come on leaps and bounds. She was severely depressed and underweight when she arrived at Castlecroft
but the staff have been nothing but caring, patient and understanding. The difference in my mom is huge, she is eating three meals a day, interacting with residents and taking part in activities. In particular, two members of staff have been amazing (there are many more). I couldn’t recommend Castlecroft enough!

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Review from Leah W (Granddaughter of Resident) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan was brought to the care home in April 2023. We were very hesitant about where she goes. We got offered a place here at Castlecroft Residential Care Home and the day I came to have a look around I was greeted by friendly faces, polite and well-mannered staff.
The day we brought my nan to the
home we had all mixtures of emotions. But all of the anxiety and sadness soon went when we saw my nan just scoot off into the communal areas. It was as though she’d always been a part of that home.
As days passed we had updates from the staff and photos of my nan smiling and looking radiant. She was well, she was fed and altogether she was safe. Whenever we visit we feel it’s home from home. And my nan loves it there, she calls it her home which makes us feel at ease.
Thank you to all of the staff that have taken their time to get to know Nan and make her days better.

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Current Review Score: 9.9 (9.851)

Overview of Review Score

The Review Score of 9.9 (9.851) out of 10 for Castlecroft Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.851 for Castlecroft Residential Care Home is calculated as follows: ( (266 Excellents x 5) + (38 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 308 Ratings = 4.851

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Castlecroft Residential Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (5)

Sharon

Sharon Rollins

Job Title: Home Manager

Joined: 2013

For Sharon the most important thing in care is championing residents to do the things they love, giving them a sense of continuity, purpose and achievement.


Sharon is passionate about the residents and their loved ones being actively involved in the running of Castlecroft, championing co-production throughout the home.


“This is our residents’ home and it’s important that they are in charge of the way it’s run. We don’t see our residents as people living in a care home, it’s about seeing them as the people they want to be.”


Lisa

Lisa Farrell

Job Title: Activities Coordinator

Joined: 2014

Lisa was shortlisted as a finalist in the Great British Care Awards for the incredible things she does for Castlecroft's residents, enriching their lives and supporting them to do the things they love to do.


Castlecroft is like a second home to Lisa and she is often popping in on her days off, simply because she loves to spend time with the residents.


Tilu

Tilu Ngwira

Job Title: Care Assistant

Joined: 2022

Nominated for a National Care Award this year, Tilu is a shining star at Castlecroft.


He is passionate about finding out everything he can about residents and their life histories, spending time with their loved ones too to discover everything he can about them, so he can provide the very best care.


A born leader, Tilu is an incredible mentor to his junior colleagues, showing them the right way to care and inspiring them with his positivity and his unwavering high standards when it comes to dignity and respect.


Jess

Jess Billingham

Job Title: Team Leader

Joined: 2018

I love that we are like one big family here. It’s like a second home and I don’t think I would ever leave!
The residents make your day and they are a part of my family, they are very special.


Chloe

Chloe Ling

Job Title: Care Assistant and Team Leader

Joined: 2021

I love everything about Castlecroft – it feels like we are a family here. I treat the residents how I would my own grandparents – they are like family to me.


Frequently Asked Questions about Castlecroft Residential Care Home

What types of Care is Castlecroft Residential Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Castlecroft Residential Care Home have?

There are 64 Single Rooms.

What are the Facilities & Services at Castlecroft Residential Care Home?

Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Castlecroft Residential Care Home to the centre of Birmingham?

4.0 mile(s) as the crow flies, distance by road may be significantly further.