Castlecroft Residential Care Home

Castle Road, Weoley Castle, Birmingham B29 5HF
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9.9 100 Reviews
  • Castlecroft Residential Care Home, Birmingham
Castlecroft is a special place, where the team, residents and their loved ones work together to create a happy home that feels like an extended family.

There are resident ambassadors, who have active roles to play in how the home is run, from helping to interview potential staff, to providing residents’ feedback.

The team are passionate about enriching their residents’ lives, supporting them to do the things that bring them joy, giving them a sense of continuity and purpose. One resident is a fitness enthusiast, so the team created a gym for him, with his own equipment and some new additions.

Relatives are embraced into life at Castlecroft, and many are volunteering there. For example, several relatives created a vegetable patch with the residents, while others run singing sessions. There is also a private family and friends Facebook page.

Many residents love animals, so every week a member of the team brings in her family dog for them.

All the staff are actively involved in activities. Staff buddy residents who share the same interests, so activities are even more meaningful. For example, the maintenance operative discovered one of the residents shares his love of playing pool, so takes time to join him for games in home’s bar.

A group of male residents were chatting about how they loved cooking, so the ‘curry club’ was created. They go shopping with the team for the ingredients to make their own curries.

The home itself is beautiful, with spacious ensuite bedrooms, lounge areas and quiet spaces. There are landscaped gardens, where the residents enjoy growing their own produce, which they harvest for the chef to use in the kitchen. And mealtimes are a real highlight, with delicious home-cooked meals every day.

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Care Provided by Castlecroft Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's

Good to Know

  • Person in charge
  • Sharon Rollins (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Castlecroft Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,128
    • RESPITE Self-Funded Residential Care from £1,128

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1128 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Castlecroft Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Castlecroft Residential Care Home Reviews (100)

Total of 100, showing 21-40
9.9

Castlecroft Residential Care Home has a Review Score of 9.9 (9.851) out of 10, based on 26 reviews in the last 2 years. Over all time Castlecroft Residential Care Home has 100 reviews.

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  • 85
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Review from Julia W (Daughter of Resident) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been there for just over one month on respite. We are hoping to make it permanent. The staff have been so accommodating and are always keeping us updated on Mum's progress. My mum has really settled in well and always looks happy. This makes us feel happier as a family as it's one of the
hardest decisions of your life, placing a relative in a home.
I thank the staff for all their hard work!

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Review from Nicola D (Daughter of Resident) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom is very happy at Castlecroft Residential Care Home and the staff are brilliant and always keep me updated with everything. All the staff are very caring and are a credit to the manager who is a brilliant manager of the home and leads it with care and compassion.

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Review from Michael D (Grandson of Resident) published on 21 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and diligence afforded to my gran, who currently requires intensive nursing, is second-to-none. The staff are always helpful with inquiries and put one at ease. The WhatsApp group allows communication with staff and relations of other clients.

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Review from Christine K (Wife of Resident) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Castlecroft Residential Care Home for nearly two years now, I have no worries at all about his care. The staff are kind and thoughtful, not just for the resident but for the relatives as well. The home is spotless, the residents look happy and well cared for.

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Review from Andy S (Son of Resident) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Castlecroft Residential Care Home, especially over the last few months has been amazing, my dad was classed as end-of-life by his GP. He spent three weeks in his bed with us by his side daily and the staff were amazing, especially one member of staff who cared about our feelings too
and the manager, they looked after Dad so well, he's still with us and is back eating and drinking. God bless them all.

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Review from T D (Daughter of Resident) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I never thought Mom would settle at Castlecroft Residential Care Home or in any care home but she has really blossomed there now. She would initially ask when she was going home and didn't really want to do anything. But now, she joins in with most activities (there are lots!) and we love seeing the
pictures of her in the family WhatsApp chat, playing games, laughing and chatting with other residents, getting her nails done and much more. Instead of asking about going home, after we've been there a while, she will tell us "my friend's waiting for me" or that we should probably think about getting home! She just wants to get back to chatting with the friends she has made there. It's so good to see her enjoying herself and looking so much brighter. We're really pleased we chose Castlecroft, the staff look after Mom really well and she is really enjoying having lots of company. She is eating really well there too, even things she would never eat before!

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Review from Sylvia C (Wife of Resident) published on 31 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care shown by the dedicated staff is amazing.
It is very difficult trusting a loved one into the care of someone else but the staff are like family, nothing is too much trouble.
Daily activities are arranged giving residents plenty to look forward to.

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Review from J B (Daughter of Resident) published on 18 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very helpful and welcoming. The residents are kept entertained and safe and it's a very happy and wee welcoming place. The staff and managers go beyond themselves to give your loved ones the care they need.

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Review from Linda N (Daughter of Resident) published on 12 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom is getting all the care, she has been well looked after, the staff are marvellous, we could not ask for anything better. Mom has had a few water infections, the staff keep me well informed, the home is always nice and clean, really friendly and always smiling.

Reply from Fae Doherty, Senior Marketing Officer at Castlecroft Residential Care Home

Thank you so much for your kind words and feedback for our home and team at Castlecroft - it is so appreciated! It's wonderful to hear how pleased you are with your mum's care. Best wishes, Fae.


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Review from Steven H (Son of Resident) published on 10 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always been happy with the care that my mother receives. Very clean environment and always have lots of activities too. Can't fault the care and support at the home, always happy to help with queries and send updates on Mom.

Reply from Fae Doherty, Senior Marketing Officer at Castlecroft Residential Care Home

Thank you so much for your review of Castlecroft Residential Care Home! Our team will really appreciate your good feedback. Best wishes, Fae.


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Review from J D (Grandson of Resident) published on 25 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I see my nan at Castlecroft Residential Care Home she always mentions how much she enjoys living there. The facilities and rooms are always clean. She loves the staff there and the care and support she receives is excellent.

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Review from M D (Son-in-law of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is very happy in her home, the staff can’t do enough to help her. She is always made to feel valued and included in all activities and events that take place. The last two years have been very difficult but it was handled brilliantly by the home.

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Review from Mary C (Sister of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my sister received during her time at Castlecroft Residential Care Home was amazing. The end-of-life care and the lovely staff took good care of her and helped us all through a most difficult time. Can't thank them enough for all the kindness shown to us all.

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Review from Jack D (Grandson of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Castlecroft Residential Care Home team do an amazing job of looking after my nan. She is extremely happy and the staff say how much they enjoy looking after her. She is comfortable and safe and has made friends in the home.

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Review from L D (Daughter-in-law of Resident) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father-in-law is currently a resident at Castlecroft Residential Care Home. The attention by the staff is excellent. We are always kept up to date with his well-being. Any health issues are always acted upon and dealt with promptly. The duty of care is very high.

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Review from Judith B (Daughter of Resident) published on 16 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident at Castlecroft for eighteen months, all through Covid lockdown care home staff were all brilliant. They go over and above to help everyone settle. They have been marvellous. Mum sadly needed end of life care but everyone was amazing, her 100th birthday was spent at Castlecroft and
the staff made it very special for her during very difficult times. So grateful we found Castlecroft. I would not hesitate to recommend.

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Review from Dawn G (Niece of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to thank all of the staff at Castlecroft Residential Care Home for the amazing last six years that our aunty has lived with them, we have been left with some very happy memories, particularly from her wonderful stories and never ending stream of celebrity visitors.
You are the epitome
of a care home where residents don’t come to you to see out their days, it is to live life to the fullest and you certainly make everyday enjoyable both for the residents and for the families, who get to join in, either in person or via WhatsApp.
The last fifteen months have been really difficult for everyone, but you have overcome all of the challenges without it having too much impact on the residents everyday living!
Again, thank you! The care given to our aunty in her final hours was amazing and we are so thankful that she was able to spend them at home with her adopted family.

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Review from Matt J (Son of Resident) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom went into Castlecroft last year, amid the start of the pandemic and lockdown. I was genuinely in turmoil when told Mom would have to go into a home for her own safety and due to her deteriorating health. Due to my location and Covid, I had no choice but to accept social services recommendation;
I'm so glad I did. The staff at Castlecroft are the real stars and were welcoming from the beginning even through difficult circumstances. Mom is engaged and happy, and I feel even though she wanted to stay independent for as long as possible, she is now in a place she loves and is cared for to a level that just wasn't possible previously. The addition of monthly updates and WhatsApp group from staff is great and shows how much work and devotion they put in on a personal level. Finally, I want to say a big thank you to every member of staff at Castlecroft who kept all our loved ones safe during the last twelve plus months, they really have gone the extra mile.

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Review from Ian M (Son-in-law of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone here at the home is very kind and helpful to us, and my mother-in-law loves all of them; she is very happy and settled.
PS - a good cuppa too!

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Review from Caroline M (Daughter of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since coming to Castle Croft, Mum has had excellent care. Everyone treats her with kindness and respect. She is very happy and settled here. I would like to thank all the staff for all their care to Mum.

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Current Review Score: 9.9 (9.851)

Overview of Review Score

The Review Score of 9.9 (9.851) out of 10 for Castlecroft Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.851 for Castlecroft Residential Care Home is calculated as follows: ( (266 Excellents x 5) + (38 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 308 Ratings = 4.851

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Castlecroft Residential Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (5)

Sharon

Sharon Rollins

Job Title: Home Manager

Joined: 2013

For Sharon the most important thing in care is championing residents to do the things they love, giving them a sense of continuity, purpose and achievement.


Sharon is passionate about the residents and their loved ones being actively involved in the running of Castlecroft, championing co-production throughout the home.


“This is our residents’ home and it’s important that they are in charge of the way it’s run. We don’t see our residents as people living in a care home, it’s about seeing them as the people they want to be.”


Lisa

Lisa Farrell

Job Title: Activities Coordinator

Joined: 2014

Lisa was shortlisted as a finalist in the Great British Care Awards for the incredible things she does for Castlecroft's residents, enriching their lives and supporting them to do the things they love to do.


Castlecroft is like a second home to Lisa and she is often popping in on her days off, simply because she loves to spend time with the residents.


Tilu

Tilu Ngwira

Job Title: Care Assistant

Joined: 2022

Nominated for a National Care Award this year, Tilu is a shining star at Castlecroft.


He is passionate about finding out everything he can about residents and their life histories, spending time with their loved ones too to discover everything he can about them, so he can provide the very best care.


A born leader, Tilu is an incredible mentor to his junior colleagues, showing them the right way to care and inspiring them with his positivity and his unwavering high standards when it comes to dignity and respect.


Jess

Jess Billingham

Job Title: Team Leader

Joined: 2018

I love that we are like one big family here. It’s like a second home and I don’t think I would ever leave!
The residents make your day and they are a part of my family, they are very special.


Chloe

Chloe Ling

Job Title: Care Assistant and Team Leader

Joined: 2021

I love everything about Castlecroft – it feels like we are a family here. I treat the residents how I would my own grandparents – they are like family to me.