Castlecroft Residential Care Home

Castle Road, Weoley Castle, Birmingham B29 5HF
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9.9 100 Reviews
  • Castlecroft Residential Care Home, Birmingham
Castlecroft is a special place, where the team, residents and their loved ones work together to create a happy home that feels like an extended family.

There are resident ambassadors, who have active roles to play in how the home is run, from helping to interview potential staff, to providing residents’ feedback.

The team are passionate about enriching their residents’ lives, supporting them to do the things that bring them joy, giving them a sense of continuity and purpose. One resident is a fitness enthusiast, so the team created a gym for him, with his own equipment and some new additions.

Relatives are embraced into life at Castlecroft, and many are volunteering there. For example, several relatives created a vegetable patch with the residents, while others run singing sessions. There is also a private family and friends Facebook page.

Many residents love animals, so every week a member of the team brings in her family dog for them.

All the staff are actively involved in activities. Staff buddy residents who share the same interests, so activities are even more meaningful. For example, the maintenance operative discovered one of the residents shares his love of playing pool, so takes time to join him for games in home’s bar.

A group of male residents were chatting about how they loved cooking, so the ‘curry club’ was created. They go shopping with the team for the ingredients to make their own curries.

The home itself is beautiful, with spacious ensuite bedrooms, lounge areas and quiet spaces. There are landscaped gardens, where the residents enjoy growing their own produce, which they harvest for the chef to use in the kitchen. And mealtimes are a real highlight, with delicious home-cooked meals every day.

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Care Provided by Castlecroft Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's

Good to Know

  • Person in charge
  • Sharon Rollins (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Castlecroft Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,128
    • RESPITE Self-Funded Residential Care from £1,128

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1128 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Castlecroft Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Castlecroft Residential Care Home Reviews (100)

Total of 100, showing 41-60
9.9

Castlecroft Residential Care Home has a Review Score of 9.9 (9.851) out of 10, based on 26 reviews in the last 2 years. Over all time Castlecroft Residential Care Home has 100 reviews.

Overall Experience

  • 85
  • 15
  • 0
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100
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26
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Review from Peter S (Brother of Resident) published on 27 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law has been at Castlecroft for three years now. He is very happy here. They are one big happy family.
The home is well run, happy and always something fun going on.
It is spotless. I would recommend Castlecroft to anyone.

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Review from Sam M (Daughter of Resident) published on 26 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted in mid-December 2020. It was such a heartbreaking decision as we had been looking after her with 24hour care in her own home and couldn’t even visit to settle her in.
The care received by mum has been exceptional. Mums words “you couldn’t have found a better place for me, it’s top
hole, the staff are so kind, no one ever loses their temper, please make sure I can stay here”
As an ex-social worker and senior manager in social services, I can say from long experience that Castlecroft is the best run home with the best staff I have ever encountered. A fantastically caring and capable manager leads a great group of staff who really genuinely care. We have never had a moments concern since mum was admitted. Her health and mobility have improved, she now joins in games and crafts so her dexterity is better. The staff at Castlecroft are full of energy in coming up with new activities, the place is full of optimism and fun.
Mum and I cannot recommend highly enough.

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Review from Fiona M (Daughter-in-law of Resident) published on 26 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Castlecroft is a wonderful, caring home. It truly knows each and every resident and cares amazingly about their individual needs. The staff are fabulous and go above and beyond their job roles. They are also very supportive to residents families. Highly recommended.

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Review from Mark H (Son of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I visited my mum it always felt positive wherever I walked around the home. Such a lovely send-off on my mum's final farewell.

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Review from Rosemary B (Daughter of Resident) published on 8 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Castlecroft Residential Care Home put their heart and soul into providing care for the residents. They not only look after physical needs but constantly provide and think of new ways to stimulate the mental well-being of all the residents. They recognise when residents are not great
at socialising with others and find out their interests so that they do not feel alone. The past year has been very trying for all and the staff have kept our family members safe always updating us on new policies. I look upon the staff there as an extension of my family. Thank you Castlecroft.

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Review from S C (Daughter of Resident) published on 15 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can definitely recommend Castlecroft Care Home in Weoley Castle, Birmingham for its top-class care and compassion towards the residents. My mother has been a resident here for nearly 4 years and definitely thinks of it as her home now. The staff are very professional and caring.

Reply from Fae Doherty, Senior Marketing Officer at Castlecroft Residential Care Home

Thank you for your review - it is so appreciated by our team at Castlecroft. It is wonderful to hear that your mother feels so at home with us. Best wishes, Fae


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Review from Faith F (Daughter of Resident) published on 15 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Castlecroft staff makes all residents feel inclusive whatever is happening. I feel that mom could not get the care provided anywhere else. The kitchen provides brilliant celebration cakes afternoon treats as well as daily meals. Staff amazes with the activities they provide and manage to encourage
even the reluctant residents to give them a go. This has been so helpful during the pandemic to fill mom's day and the enjoyment is apparent when we speak. I have no worries about the care the staff members provide it is given with devotion and a smile. If I needed reassurance I only need to call. Nothing is too much trouble. It’s probably been said but the staff will go the extra mile to make someone happy. It takes a special person to work in a care home and Castlecroft is full of special people. My thanks to each and every one of them.

Reply from Fae Doherty, Senior Marketing Officer at Castlecroft Residential Care Home

Thank you, this is such a lovely review - our team will so appreciate it! Best wishes, Fae


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Review from Jenny F (Power of Attorney of Resident) published on 22 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our resident is a longstanding member of our local Methodist Church and has no surviving family members able to support her. From the day that she moved in, she has been comfortable and happy and for her, Castlecroft is home. We have no concerns whatsoever about the practical conditions, and the staff
have always been extremely helpful, friendly and positive creating a warm, relaxed atmosphere and this has not changed despite the pressures of covid 19. We have managed several visits, and we are impressed that communication has been maintained via lively, informative newsletters even when visits were not possible. It is reassuring that contact by phone meets with an immediate personal response by a member of staff.

Reply from Fae Doherty, Senior Marketing Officer at Castlecroft Residential Care Home

Thank you for taking the time to review our home and for your kind words - they are so appreciated. Best wishes.


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Review from Lorraine H (Daughter of Resident) published on 11 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom and aunt are both residents in Castlecroft. The way they are cared for is second to none. All of the staff are so kind and caring and they all go the extra mile for their residents and each other. It’s like one big happy family and I always get the impression that they all love their jobs. Would
highly recommend. I have total peace of mind knowing my relatives are so well looked after.

Reply from Fae Doherty, Senior Marketing Officer at Castlecroft Residential Care Home

Thank you for such wonderful feedback about our home and team. Best wishes, Fae


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Review from Stephen N (Son of Resident) published on 11 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When you need to find a new home for a loved one it is a huge responsibility and frankly terrifying. When my sister and I visited Castlecroft it was as though a great weight had been lifted. We are so glad we chose Castlecroft. The home is in a pleasant, quiet and tree-lined area. The staff are all,
and I mean all, fabulous. They are caring and friendly and will always go the extra mile. They will all make time to talk to you if you have concerns or want information. The manager is very hands-on and I think the ethos of Castlecroft is in no small measure due to her and her staff’s diligence. I would have no hesitation in recommending Castlecroft to anyone who is in the process of making this difficult decision.

Reply from Fae Doherty, Senior Marketing Officer at Castlecroft Residential Care Home

Thank you for your kind words, your reviews mean so much to our team and are truly invaluable, shaping the care we provide. Best wishes, Fae


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Review from Debbie H (Daughter of Resident) published on 11 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot begin to explain how wonderful the home is and the care and love that is shown to the residents. We had to unfortunately make the decision that Mom needed more help than we could give her and it was made even worse due to Covid so that meant not seeing Mom when her family was around her all
the time at home. However, since moving her to Castlecroft, we have seen the brilliant care the give and the activities they do for the residents and the facilities there are fabulous. They are Angels.

Reply from Fae Doherty, Senior Marketing Officer at Castlecroft Residential Care Home

Thanks so much for taking the time to review Castlecroft and for your kind words about our home and team - it really is appreciated. Best wishes, Fae


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Review from Peter C (Son of Resident) published on 9 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Castlecroft for the last 12 months, she has never been so happy considering she lived on her own. However, the care that she receives from the staff at Castlecroft is fantastic and it is definitely the right care home for our mother. I would recommend Castlecroft for the elderly
who are suffering from dementia or Alzheimer's as this is their speciality.

Reply from Fae Doherty, Senior Marketing Officer at Castlecroft Residential Care Home

Thank you for taking the time to review our home. It is so wonderful to hear how well Mum is doing and that you'd recommend our home. Best wishes, Fae.


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Review from L S (Brother of Resident) published on 7 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I live in London, 130 miles away from my sister in Castlecroft Care Home and normally I visit her every 2 weeks for about 2 hours each time. Since March 2020 no visits were made for several weeks but later structured visits were allowed for 30 minute periods. I have made 3 such visits but understandably
not allowed inside the home. My sister has difficulty in recalling recent memory facts and distant memory is often confused. consequently, any review which I can provide is subjective to my own observations. However, when I was able to make my visits inside the home I was always impressed by the pleasant atmosphere, friendliness of the staff and was always made to feel welcome. My sister's individual accommodation is clean, well-appointed and adequate. I have been aware that efforts are made by the staff to stimulate the resident's interest but I realise it is difficult to engage my sister in socially orientated activities. Prior to my sister taking up occupancy at Castlecroft I had visited several other homes none of which approached the superior standard available at Castlecroft. Whether the cost of her accommodation is value for money is commensurate with being able to rest assured she is cared for more satisfactorily than any alternative I could consider.

Reply from Fae Doherty, Senior Marketing Officer at Castlecroft Residential Care Home

Thank you for taking the time to review our home, your kind words are so invaluable to our team. Best wishes.


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Review from Marilyn W (Daughter of Resident) published on 21 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are committed to giving the residents the best experience. They go the extra mile to make sure the residents are looked after and happy. The food is good and plentiful.
From carers to cleaners, administrative, cooks, maintenance - I can't thank them enough for all they are doing, especially
at this most difficult time of keeping everyone safe.

Reply from Fae Doherty, Senior Marketing Officer at Castlecroft Residential Care Home

Thank you for your kind words about our home and team, we really appreciate it. Best wishes, Fae.


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Review from Mark H (Son of Resident) published on 21 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Admission was a pleasant process. Mum was flooded out of her sheltered accommodation but was assessed and admitted efficiently. The welcome was great. Mum has been in her same comfortable room for over two years. The activities available, the helpful team and general care have been of a consistently
high standard. Despite COVID-19, challenges of family, and Mum's deterioration, the home has impressed.

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Review from T R (Son of Resident) published on 1 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has now been a resident for 2 months and as a family, we are delighted with the level of care, compassion and attention to detail shown by all of the staff during what has been an extremely difficult time for everyone.

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Review from J P (Son-in-law of Resident) published on 22 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home and the staff are excellent, nothing is too much trouble. My mother-in-law is looked after and cared for in a most professional way - well-fed, well cared for and well-loved.
The staff are extremely well presented and during this difficult time they have made visiting a real pleasure.

Reply from Fae Doherty, Senior Marketing Officer at Castlecroft Residential Care Home

Thank you for taking the time to review our home, your kind words and feedback are truly invaluable to our team and the care we provide. Best wishes.


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Review from L P (Daughter of Resident) published on 22 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel mum is content at Castlecroft - she appears to be well cared for. The carers are kind and supportive.
Mum has always wanted a daily shower and this has been achieved for her wellbeing. She always looks fresh and clean. Mum talks highly of her carers and we have been impressed with the carers
and their wonderful humour and diligence.

Reply from Fae Doherty, Senior Marketing Officer at Castlecroft Residential Care Home

Thank you for taking the time to review our home and for your kind words about our team - it really is appreciated. Best wishes.


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Review from P P (Son of Resident) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is very happy at Castlecroft. He is always saying how lovely is his room and staff. Staff are very caring and approachable and keep family fully informed of dads health and progress. Thank you all.

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Review from S P (Son of Resident) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dads care is very good, we are very happy with his care.

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Current Review Score: 9.9 (9.851)

Overview of Review Score

The Review Score of 9.9 (9.851) out of 10 for Castlecroft Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.851 for Castlecroft Residential Care Home is calculated as follows: ( (266 Excellents x 5) + (38 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 308 Ratings = 4.851

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Castlecroft Residential Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (5)

Sharon

Sharon Rollins

Job Title: Home Manager

Joined: 2013

For Sharon the most important thing in care is championing residents to do the things they love, giving them a sense of continuity, purpose and achievement.


Sharon is passionate about the residents and their loved ones being actively involved in the running of Castlecroft, championing co-production throughout the home.


“This is our residents’ home and it’s important that they are in charge of the way it’s run. We don’t see our residents as people living in a care home, it’s about seeing them as the people they want to be.”


Lisa

Lisa Farrell

Job Title: Activities Coordinator

Joined: 2014

Lisa was shortlisted as a finalist in the Great British Care Awards for the incredible things she does for Castlecroft's residents, enriching their lives and supporting them to do the things they love to do.


Castlecroft is like a second home to Lisa and she is often popping in on her days off, simply because she loves to spend time with the residents.


Tilu

Tilu Ngwira

Job Title: Care Assistant

Joined: 2022

Nominated for a National Care Award this year, Tilu is a shining star at Castlecroft.


He is passionate about finding out everything he can about residents and their life histories, spending time with their loved ones too to discover everything he can about them, so he can provide the very best care.


A born leader, Tilu is an incredible mentor to his junior colleagues, showing them the right way to care and inspiring them with his positivity and his unwavering high standards when it comes to dignity and respect.


Jess

Jess Billingham

Job Title: Team Leader

Joined: 2018

I love that we are like one big family here. It’s like a second home and I don’t think I would ever leave!
The residents make your day and they are a part of my family, they are very special.


Chloe

Chloe Ling

Job Title: Care Assistant and Team Leader

Joined: 2021

I love everything about Castlecroft – it feels like we are a family here. I treat the residents how I would my own grandparents – they are like family to me.