Castlecroft Residential Care Home

Castle Road, Weoley Castle, Birmingham B29 5HF
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9.9 100 Reviews
  • Castlecroft Residential Care Home, Birmingham
Castlecroft is a special place, where the team, residents and their loved ones work together to create a happy home that feels like an extended family.

There are resident ambassadors, who have active roles to play in how the home is run, from helping to interview potential staff, to providing residents’ feedback.

The team are passionate about enriching their residents’ lives, supporting them to do the things that bring them joy, giving them a sense of continuity and purpose. One resident is a fitness enthusiast, so the team created a gym for him, with his own equipment and some new additions.

Relatives are embraced into life at Castlecroft, and many are volunteering there. For example, several relatives created a vegetable patch with the residents, while others run singing sessions. There is also a private family and friends Facebook page.

Many residents love animals, so every week a member of the team brings in her family dog for them.

All the staff are actively involved in activities. Staff buddy residents who share the same interests, so activities are even more meaningful. For example, the maintenance operative discovered one of the residents shares his love of playing pool, so takes time to join him for games in home’s bar.

A group of male residents were chatting about how they loved cooking, so the ‘curry club’ was created. They go shopping with the team for the ingredients to make their own curries.

The home itself is beautiful, with spacious ensuite bedrooms, lounge areas and quiet spaces. There are landscaped gardens, where the residents enjoy growing their own produce, which they harvest for the chef to use in the kitchen. And mealtimes are a real highlight, with delicious home-cooked meals every day.

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Care Provided by Castlecroft Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's

Good to Know

  • Person in charge
  • Sharon Rollins (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Castlecroft Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,128
    • RESPITE Self-Funded Residential Care from £1,128

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1128 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Castlecroft Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Castlecroft Residential Care Home Reviews (100)

Total of 100, showing 81-100
9.9

Castlecroft Residential Care Home has a Review Score of 9.9 (9.851) out of 10, based on 26 reviews in the last 2 years. Over all time Castlecroft Residential Care Home has 100 reviews.

Overall Experience

  • 85
  • 15
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100
14
15
26
74

Review from Ann M (Daughter of Resident) published on 14 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my mom has moved onto the second floor for advanced dementia, she and I found it hard at first but she has settled and is quite happy. Staff are helpful and courteous at all times and certain staff go above and beyond their daily care duties towards all residents.
Castlecroft is a warm, friendly,
welcoming care home at all levels and myself and my partner are constantly supported through this very sad journey with Mom.
She may not know who I am on many of my visits but I know she is safe, warm, looked after and cared for.

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Review from D S (Daughter of Resident) published on 26 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Castlecroft since August 2017. I am pleased with the care that my mum is receiving. The staff are all kind and dedicated.

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Review from David J (Brother of Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been resident for the last four months and her requests, needs and all other care has been completed with speed and efficiency.

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Review from B P (Friend of Resident) published on 23 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting my dear friend, it is great to see her so well cared for in this excellent care home. The staff are caring and friendly, and my friend enjoys the food and her well-equipped room.


Having been in homes in Sheffield, Wolverhampton, Birmingham, and Sandwell as a visitor, this one is the best.


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Review from Linda D (Daughter of Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Castlecroft Residential Care Home when it just opened and my daughter was working there. We have recommended the home to many people of which some have referred their relatives and have been very happy with the home. The home is excellent including the food and staff. Everything
is just amazing. My mother has been very happy there. Unfortunately, she is now coming to the end of her life. She is 100 on the 20th November and we hope she will make it. The staff has said she can end her days there instead of hospital and cannot praise the staff enough. They are wonderful.

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Review from Jean H (Sister of Resident) assisted by family/friend published on 13 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A beautiful place with very caring people.

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Review from Hazel D (Daughter of Resident) published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After finally finding a place here for my dad, I was so relieved. The staff are so friendly, helpful and at the reception I was made to feel welcome. My dad has been here a month and has settled down and looks 100% better than before moving in. He also feels that the care here and the food is fantastic
and he can't wander off on his own and that the care he receives is fabulous.

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Review from Gillian (Daughter of Resident) published on 19 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are excellent and very caring. Facilities are good however activities are lacking although many service users are not interested or able to take part. Ideas are started but not thought through or completed. Outside space is very good but no-one tends gardens, collects litter etc, the grass is
cut but nothing else done.

Reply from Leanne Carter, Home Manager at Castlecroft Residential Care Home

Home manager Leanne Carter said: “Thank you for the lovely comments about my team. I am sorry to hear your view of our activities, as we have a fantastic activities leader who, alongside the team, organises a variety of individual and group activities, many of which your mum really enjoys. Our gardens are regularly maintained and the occasional piece of litter that blows into them is always picked up. If you do have any concerns please do come and see me as I would be really pleased to talk to you.”


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Review from Sheila F (Daughter of Resident) published on 6 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mom was in Castlecroft for two years but sadly had a stroke and had to go into nursing.
Mom is now improving and would love to come back to the home as she found all staff meals and carers approachable and helpful.

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Review from M P (Daughter of Resident) published on 2 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very Good

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Review from Kelly D (Granddaughter of Resident) published on 1 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff have been amazing looking after my Nan for the past three years especially when she has been ill. They are always welcoming and friendly. The use of dignity and sensitivity is amazing. I am really happy for my Nan to end her life here with such loving, caring staff. They treat her like family.

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Review from Roz D (Daughter of Resident) published on 1 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant. Settled in a lot quicker than last time. Moved in September.

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Review from Gill (Friend of Resident) published on 24 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly home, lovely staff.

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Review from Carole B (Sister of Resident) published on 14 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Castle Croft is a lovely place to live, it is run with a very homely atmosphere. From chickens being hatched from eggs to the much-loved resident dog Bella. Every resident celebrates their birthdays with a beautiful birthday cake. My brother was very happy there. I would like to thank all the staff
for their care and kindness towards my brother during his stay, nothing was too much trouble.

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Review from Hilary C (Daughter of Resident) published on 12 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Castlecroft, Weoley Castle for 11 weeks. She had spent the previous weeks in hospital after a serious fall (broken nose, 2 broken cheekbones). Her previous care home would not accept her back because she was "a bad fall risk". Castlecroft accepted her and the care has
been exemplary. She has continued to have falls, some more serious than others. The staff have always treated her with genuine compassion and consideration. She also has dementia which is taken into account by the carers. As a family we could not be more appreciative of the care she continues to receive.

Reply from Leanne Carter, Home Manager at Castlecroft Residential Care Home

Home Manager Leanne Carter said: “Thank you for your review and we are so pleased your mother has settled in so well into Castlecroft. We always like to work closely with loved ones and families on our residents' care plans so when we were advised your mother was at high risk of falling we carried out the necessary steps needed to help keep her safe – from choosing a bedroom close to communal areas, fitting in falls sensors and liaising with health professionals.”


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Review from Gordon (Son of Resident) published on 23 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Much appreciate the care and support given to my mother for the last two and a bit years she lived at Castlecroft.
Also the care and support extended to myself and family.
Moving a close relation into a care home is a difficult decision to make, but I made the right choice.

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Review from Trevor S (Nephew of Resident) published on 26 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The residents are taken good care of - it would be difficult to imagine a better standard of personal welfare - carers are always available and ready to help at all times.

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Review from Lewis (Husband of Resident) published on 13 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home looks modern and clean approach, good gardens, tidy, look good, reception welcoming. Staff seem caring, wife settled quicker than I thought she would.

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Review from B J F (Son of Resident) published on 16 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The assistant manager gave me the opportunity to raise any issues or concerns I had regarding my fathers recent move to the residential care home. Initial reactions are very positive in relation to the management team, staff, facilties and cleanliness (no negative aspects).
The assistant manager explained/informed
me of the activities they had carried out to date, liaison with Juniper House, registering him at the local GP etc. All looking very good and my father is starting to respond in a positive manner..

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Review from Vicki S (Daughter of Resident) published on 28 September 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had a wonderful experience at Castle Croft. The staff team were amazing, dedicated, knowledgeable and very caring. They were very supportive to the family showing compassion and understanding. The management team have a lot of experience and lead the staff team by example. Mom loved the meals,
cooked breakfast, afternoon tea and cakes and three course dinners. The staff were inventive with the activities they put on for the residents, from karaoke to pig roasts. It was hard finding a nice place for my dear mother but Castle Croft was the best decision, I have no regrets and thank them for their support and kindness.

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Current Review Score: 9.9 (9.851)

Overview of Review Score

The Review Score of 9.9 (9.851) out of 10 for Castlecroft Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.851 for Castlecroft Residential Care Home is calculated as follows: ( (266 Excellents x 5) + (38 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 308 Ratings = 4.851

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Castlecroft Residential Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (5)

Sharon

Sharon Rollins

Job Title: Home Manager

Joined: 2013

For Sharon the most important thing in care is championing residents to do the things they love, giving them a sense of continuity, purpose and achievement.


Sharon is passionate about the residents and their loved ones being actively involved in the running of Castlecroft, championing co-production throughout the home.


“This is our residents’ home and it’s important that they are in charge of the way it’s run. We don’t see our residents as people living in a care home, it’s about seeing them as the people they want to be.”


Lisa

Lisa Farrell

Job Title: Activities Coordinator

Joined: 2014

Lisa was shortlisted as a finalist in the Great British Care Awards for the incredible things she does for Castlecroft's residents, enriching their lives and supporting them to do the things they love to do.


Castlecroft is like a second home to Lisa and she is often popping in on her days off, simply because she loves to spend time with the residents.


Tilu

Tilu Ngwira

Job Title: Care Assistant

Joined: 2022

Nominated for a National Care Award this year, Tilu is a shining star at Castlecroft.


He is passionate about finding out everything he can about residents and their life histories, spending time with their loved ones too to discover everything he can about them, so he can provide the very best care.


A born leader, Tilu is an incredible mentor to his junior colleagues, showing them the right way to care and inspiring them with his positivity and his unwavering high standards when it comes to dignity and respect.


Jess

Jess Billingham

Job Title: Team Leader

Joined: 2018

I love that we are like one big family here. It’s like a second home and I don’t think I would ever leave!
The residents make your day and they are a part of my family, they are very special.


Chloe

Chloe Ling

Job Title: Care Assistant and Team Leader

Joined: 2021

I love everything about Castlecroft – it feels like we are a family here. I treat the residents how I would my own grandparents – they are like family to me.