Cramlington House

Bassington Avenue, Cramlington NE23 8AG
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9.7 24 Reviews
  • Cramlington House, Cramlington
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Care Provided by Cramlington House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 63 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care

Good to Know

  • Person in charge
  • Sarah Patterson (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (63)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Cramlington House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300
    • Self-Funded Residential Dementia Care from £1,300
    • RESPITE Self-Funded Residential Care from £1,300
    • RESPITE Self-Funded Residential Dementia Care from £1,300

  • Weekly fee is £1300 per week .extra charges for hairdressing and Podiatry services


  • (these prices are only a guideline, please contact Cramlington House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions on visiting times, please feel free to visit at any time.


  • Parking

  • There is a private care park situated at the front of the building.


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Cramlington House Reviews (24)

Total of 24, showing 1-20
9.7

Cramlington House has a Review Score of 9.7 (9.726) out of 10, based on 10 reviews in the last 2 years. Over all time Cramlington House has 24 reviews.

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Review from Steven O (Son of Resident) published on 31 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum is a resident in the home, after staying in a few different respite stays in different homes with mixed quality of care.
Having already cared for my mum at home I understand some of the challenges and stress faced in caring for people with dementia. The staff at Cramlington House do a great
job, always polite and professional in what must be a challenging and emotionally demanding job.
The communication is good and it's consistent with regular staff who are invested in the care of the residents some of whom have no other supporting family and friends apart from the staff who care for them.
The room is nice and well-kept and maintained and they run good social events and outings. My only critique is around the washing system as socks and underpants just seem to disappear and not return and it's not easy to label these items. The staff make the place what it is and I do hope the owners of the company invest in them and reward them for going that extra mile.

Reply from Ray Robson, Operations Manager at Cramlington House

Thank you for your lovely comments and feedback we are extremely proud of all of our staff who deliver exceptional care to your loved one and other residents at Cramlington House. We welcome everyone into the Cramlington House Family.


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Review from J R (Daughter of Resident) published on 19 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been resident here for nearly 2 years, it was an extremely difficult time for me when she came into care.
I felt so guilty and worried about her, but the team at Cramlington House have been amazing, they have also supported me.
Mam's health has had its ups and downs in the last 2 years,
the team have helped her to adjust to the changes. They always have the residents best interests in mind.
I feel I can sleep at night knowing mam is safe and well looked after.

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Review from Brenda T (Daughter of Resident) published on 14 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum (almost 98) who has dementia and profoundly deaf had to go into a home and I am so glad I chose Cramlington House. All the staff from day one were amazing and so friendly. She is surrounded by caring people who look after her and they support me too. She is happy in her own little world and is
treated with dignity. What more could I want for my dear mum.

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Review from S B (Grandson of Resident) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma has been in this home nearly three years and the staff are amazing! Always meeting her needs and caring for everyone around them.
They often host events for the residents to participate in such as movie nights - singers and bingo. Would highly recommend.

Reply from Ray Robson, Operations Manager at Cramlington House

Thank you for your feedback with regards to Cramlington House. We welcome everyone who comes to live in Cramlington House as part of our family and deliver person centred care to enhance the residents daily living needs and support families.


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Review from Pam C (Daughter of Resident) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. Mum has been very well cared for. We were reluctant at first to send her to a care home but we have been really reassured by the care she has been provided with. We made a good choice.

Reply from Ray Robson, Operations Manager at Cramlington House

Thank you for your lovely feedback with regards to Cramlington House. We welcome everyone who comes to live at Cramlington house as part of the family ensuring we meet their person centred care needs to enhance daily living.


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Review from David F (Son of Resident) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we first visited Cramlington House, my sister and I both knew this was the place we would like to entrust with the care of our mum. The facility is first class, welcoming, well appointed, clean, well organized and most importantly the residents and staff are happy and settled.
It was
however not until sometime after mum moved into Cramlington House did we realise that it is so much more than this. It is the love and care that the staff show to the residents, in our case not just our mum but also our dad who visits mum several times in the week, that makes it what it is to us; truly a home for our mum and an extension to our family.
We both know that this does not happen by accident but by hard work. The management and senior staff really know their stuff and have always been extremely supportive, especially when we have had to navigate some difficult times with our mum. We can not recommend Cramlington House more highly - well done to you all.

Reply from Ray Robson, Operations Manager at Cramlington House

Thank you for your lovely feedback with regards to Cramlington House. We welcome everyone who comes to live in Cramlington house as part of the family and we deliver person centred care to all the residents ensuring their daily lives are enhanced and support families too.


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Review from Dawn N (Daughter of Resident) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Cramlington House for 3 years. She is settled, happy and loves the staff. She has Alzheimer's and now receives care in all aspects of living, feeding etc.
I find the staff to be very approachable and are always willing to help or talk if I need it. They provide family
support groups where we can meet and chat with other residents families.
Mum enjoys the meals which are provided and is given the support, when needed, to ensure she is eating.
Overall, I am very grateful for the excellent care my mum receives.

Reply from Ray Robson, Operations Manager at Cramlington House

Thank you for the lovely feedback with regards to Cramlington House. We welcome everyone as part of the family and always put the person centred care needs of our residents first to enhance the daily living within Cramlington House.


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Review from Jill E (Daughter of Resident) published on 9 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Cramlington House are amazing; you can tell they all really care for the residents and they also have relative meetings and Dementia training, which is helpful for families to attend. They offer a fantastic range of mid-week activities for the residents. They helped my mum (now 89) with
Vascular Dementia settle in two years ago, and she loves the staff, and they love her. I would highly recommend Cramlington House and the healthcare service to everyone. Thank you to you all, and keep up the excellent work.

Reply from Sarah Patterson, Registered Manager at Cramlington House

Thank you so much for your review. We value your support.


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Review from K W (Daughter of Resident) published on 6 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in this home now for almost 4 years and without a doubt the care staff, management and safety of this home are outstanding. I am more than happy with the love, care and dignity that my mother has received over the years. All staff adapt as required to suit the individual
resident's needs and abilities. Many changes have occurred over the years however, the overall standards are above excellent, thanks to the dedicated and attentive staff members.

Reply from Sarah Patterson, Registered Manager at Cramlington House

Thank you for your feedback. I will be sure to pass on this review to the team. Thank you for your ongoing support of the care home.


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Review from H A (Son of Resident) published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Cramlington House are fantastic and very caring. They work hard to ensure all clients are well looked after.

Reply from Ray Robson, Operations Manager at Cramlington House

Thank you for your lovely feedback we pride ourselves in providing good quality care and everyone is part of our family at Cramlington House


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Review from Irene M (Wife of Resident) published on 19 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are so helpful and friendly to my husband.

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Review from Angela A (Daughter of Resident) published on 4 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is coming up to the fourth Christmas my mother has been cared for in Cramlington House and I would like to share our experience to help others choosing a care home. It took a long time and lots of visiting different care homes in the area to finally make the decision of placing her at Cramlington
House; this followed a couple of very successful respite weeks to ensure we were fully confident we were making the right decision. The team has been excellent from day one. They provide such a professional all-round care package, with superb facilities and lots of different activities and trips. While her dementia has sadly progressed over the years, staff continue to have a great relationship with her and accommodate her changing needs. They are very receptive to her likes and dislikes. I couldn't have asked for a better place for my mother and am very happy to recommend Cramlington House to others who need a friendly, happy environment for their loved ones.

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Review from Marcia W (Daughter of Resident) published on 20 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam moved into the home in February and settled in fantastic with the help of all the staff. She is so well cared for and anything I'm concerned about with Mam I can ask any staff who go above and beyond to help.

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Review from Keith L (Husband of Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I go to the home I am treated with kindness and I know my loved one is being looked after.

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Review from G M (Sister-in-law of Resident) published on 4 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited my sister in law today and she is very happy in the home. Staff were very helpful and chatty, very impressed with the whole set-up.

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Review from Ronald S (Husband of Resident) published on 31 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a regular visitor (twice daily for the past 6 months).
The staff are always very friendly and helpful.
The home is always clean and tidy. There are plenty of lounges to have a quiet chat or cuppa. Coffee and tea facilities are excellent.
The staff are always there for help and support.

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Review from Elaine G (Son of Resident) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum is treated so kindly. All the staff seem genuinely happy at their work and this is reflected in the atmosphere. All say hello and smile when we pass, even if we pass every two minutes, as most residents can't remember having done so! All the staff know all the residents by name. The activities
organiser is wonderful! (As is everyone). I would (and do) recommend Cramlington House to anyone.

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Review from J C (Daughter of Resident) published on 1 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly, supportive and caring both to my mother and to me. Nothing is too much trouble. They treat us with dignity and I can see that they do this to all their residents. There is lots of entertainment and stimulus to try to keep residents active and engaged.

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Review from Veronica E (Daughter of Resident) published on 1 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent home with exceptional staff who treat residents with kindness, dignity and compassion.

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Review from C H (Wife of Resident) published on 6 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cramlington House is a lovely care home, the quality of staff is wonderful.
They are very helpful and loving to all residents and their families.
My husband has been there for over 2 years and now regards it as his home.
He gets excellent care and attention which makes him happy - and when he's happy,
I am happy!

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Current Review Score: 9.7 (9.726)

Overview of Review Score

The Review Score of 9.7 (9.726) out of 10 for Cramlington House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.932 for Cramlington House is calculated as follows: ( (110 Excellents x 5) + (8 Goods x 4) ) ÷ 118 Ratings = 4.932

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.794 Points relating to the number of positive Reviews for Cramlington House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6. 10 Positive Reviews ÷ 12.6 = 0.794

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about Cramlington House

What types of Care is Cramlington House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Cramlington House have?

There are 63 Single Rooms.

What are the Facilities & Services at Cramlington House?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Cramlington House to the centre of Cramlington?

0.7 mile(s) as the crow flies, distance by road may be significantly further.