Cramlington House

Bassington Avenue, Cramlington NE23 8AG
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9.7 24 Reviews
  • Cramlington House, Cramlington
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Care Provided by Cramlington House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 63 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care

Good to Know

  • Person in charge
  • Sarah Patterson (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (63)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Cramlington House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300
    • Self-Funded Residential Dementia Care from £1,300
    • RESPITE Self-Funded Residential Care from £1,300
    • RESPITE Self-Funded Residential Dementia Care from £1,300

  • Weekly fee is £1300 per week .extra charges for hairdressing and Podiatry services


  • (these prices are only a guideline, please contact Cramlington House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions on visiting times, please feel free to visit at any time.


  • Parking

  • There is a private care park situated at the front of the building.


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Cramlington House Reviews (24)

Total of 24, showing 21-24
9.7

Cramlington House has a Review Score of 9.7 (9.726) out of 10, based on 10 reviews in the last 2 years. Over all time Cramlington House has 24 reviews.

Overall Experience

  • 23
  • 0
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  • 1

Date Published

24
7
8
10
14

Review from Peter A (Son of Resident) published on 19 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first day I knew it was the place for my mum. Clean, friendly staff, lovely environment!
My mum would not get the opportunity to do the activities she is experiencing if she was not in Cramlington House.
It is home from home and we can visit anytime.
Can't say enough of how great Cramlington
House is.

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Review from Iain D (Friend of Resident) published on 14 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A beautiful home with staff who are prepared to go above and beyond. Cannot thank them enough for the kindness and respect they have shown to our relative, at an extremely stressful time for the family.

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Review from Mrs G (Daughter of Resident) published on 14 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Appalling communication between the staff and management. Major issues with their systems as we seemed to have to keep telling different people the same things as it wasn't getting passed on. A meeting with a manager in July where concerns were raised and promises made did not result in any changes
despite their agreement verbally with my concerns.
A formal complaint has been made and the resident moved to a different place.

Reply from Lucy Craig, Director at Cramlington House

We are very disappointed to have received our first negative review in 4 years. Sadly, not all placements work out. We are still in contact with this family and still supporting them through this challenging time for all of us. We wish them every success in future placements.


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Review from Elizabeth. (Wife of Resident) published on 14 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If you are looking for outstanding care and commitment then this is the home. Staff are fabulous, kind, caring, supportive. The home beautiful and spacious and clean. The most important thing is there is no odour which is a sign of exceptional care, considering a lot of the residents need support in
this area. The manager is extremely approachable, caring, and has passion for the residents in her care to receive the highest standards possible. This is also filtered down to all of the staff who share the same principles. Activities are excellent, well thought out and applies to all needs. This is by far the best dementia care home I have come across and believe me I have been in a few.

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Current Review Score: 9.7 (9.726)

Overview of Review Score

The Review Score of 9.7 (9.726) out of 10 for Cramlington House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.932 for Cramlington House is calculated as follows: ( (110 Excellents x 5) + (8 Goods x 4) ) ÷ 118 Ratings = 4.932

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.794 Points relating to the number of positive Reviews for Cramlington House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6. 10 Positive Reviews ÷ 12.6 = 0.794

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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