Argentum Lodge Care Home

81 Silver Street, Nailsea, Bristol BS48 2DS
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9.7 54 Reviews
  • Argentum Lodge Care Home, Bristol
Argentum Lodge is a relaxed, friendly and welcoming home providing high-quality professional care for the elderly. Located in Nailsea, Bristol, they offer a variety of care including Residential, Nursing, Dementia and Respite care.

As a team, they strive to ensure that all residents are given the opportunity to improve their quality of life by providing a safe and comfortable environment. Staff do all they can to help residents maintain their relationships and have a "virus-proof” visitor room in which relatives are welcome to visit their loved ones without fear of spreading infection.

All of the 56 bedrooms have en-suite bathrooms. The rooms are fully furnished, although residents are encouraged to bring personal items with them, large or small, to make their new space feel like home from day one.

With great facilities and a fantastic activities programme, there’s never a dull day at Argentum Lodge. Through their dedicated Activity Co-Ordinators, they offer something for everyone.

At Argentum Lodge, there is the option of a garden room which has patio doors that open to the communal gardens. The residents use the gardens for many reasons; relaxing in the sunshine, celebrating an occasion with their friends and families or to enjoy some relaxing gardening. All residents are encouraged to pursue their hobbies and interests where possible.

Argentum Lodge is dedicated to supporting various charities and is always eager to support new ones. If you wish to initiate a function for a charity close to your heart please discuss it with the Home Manager.

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Care Provided by Argentum Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 56 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jessica Hawker (Home Manager)
  • Admission Criteria
    • Ages 25+
  • Room Information
    • Single Rooms (56)
    • Single Rooms with ensuite Wet Room (56)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Argentum Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please contact the home to organise an assessment with one of our experienced clinical leads. We can then give an accurate average weekly fee.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Argentum Lodge Care Home Reviews (54)

Total of 54, showing 41-54
9.7

Argentum Lodge Care Home has a Review Score of 9.7 (9.711) out of 10, based on 27 reviews in the last 2 years. Over all time Argentum Lodge Care Home has 54 reviews.

Overall Experience

  • 45
  • 8
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  • 0
  • 1

Date Published

54
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27

Review from Graham O (Son of Resident) published on 10 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Argentum Lodge for six years. The home has very nice rooms with ensuite facilities. The rooms and the whole home are kept very clean. The staff are friendly, attentive and caring. The food is plentiful, well cooked and of good quality. Mum is very happy residing in Argentum
Lodge and has no wish to live anywhere else.

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Review from Sarah W (Daughter of Resident) published on 10 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother entered Argentum Lodge in June 2020. Having struggled through the Lockdown we reluctantly decided as a family it was time she needed more care.
We were, of course, unable to visit any care home to view them but it was on recommendation from two other people I rang Argentum who were very helpful
and willing to take Mum and she would have to isolate in her room for two weeks. It was extremely hard not to see her but we rang regularly and with the help from staff were able to speak to Mum on the phone. It was wonderful when we were able to visit in a room with a glass screen accessed from outside and we can have a weekly visit. The staff are always very helpful and doing a great job in keeping our loved ones safe during this very trying time.

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Review from Amy C (Granddaughter of Resident) published on 10 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Making the decision to put a loved one into a care home is so very emotional and hard, but with Argentum Lodge we knew it was the right decision. They made my grandpa and myself feel at ease and at home straight away. They took all the anxiety away.
My grandpa is happy every time I see him, he's relaxed
and calm.
It's been a difficult year for so many people but I know that Argentum Lodge staff have kept my grandpa safe, well and happy, especially as we have not been able to visit him as often as we used to and in the same way. They have been his family.
The new visitors room is fabulous, it means I get to see and hear my grandpa, knowing that I will not pass anything onto him. It's a shame that there aren't more rooms like it in other care homes.

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Review from Stephen W (Brother-in-law of Resident) published on 10 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have scored excellent on all categories because myself and my wife are absolutely astounded that in the current climate of Covid 19 my sister in law/wife's sister has recieved such devotion and care.
It's such a relief for us that we can confidently leave after each visit and know that the care our
relative has is as good as we could want for ourselves.
You can't beat that.

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Review from Teresa A (Daughter of Resident) published on 19 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The very skilled staff at Argentum treat the residents like their own family. Mum spent two years there where they also looked after my dad who visited her every day, making him cups of tea and making time to have a chat. The staff ensure the residents keep their dignity and they really do form a bond
with everyone. Mum unfortunately passed away in February. Dad and I are looking forward to popping in to see all the lovely carers after lockdown (Hope you're all well).

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Review from Andrew F (Son of Resident) published on 19 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Argentum Lodge looked after my father for his end of life care; they were constantly professional.
During the Covid lockdown, no visitors were allowed, I and my family received regular updates about Dads condition from both management and nurses.
I spoke to Dad a lot, and he told me how well he was
being looked after.
I cannot thank them enough for making a very hard time easier for me.

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Review from Donald T (Husband of Resident) published on 19 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If ever I have a need for a care home, I have instructed my family where I must go and be happy, Argentum Lodge is the place to be.

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Review from Jeff T (Son of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is very comfortable and clean and the staff are wonderful, caring and hard working.

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Review from R N (Wife of Resident) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in three care homes. Argentum Lodge is by far the best home and I am extremely happy that my daughter found it. My husband's first home asked that he should leave and we only had two weeks to find a care home. The second home seemed good but the care deteriorated after three years
and I had to move him to Argentum Lodge.

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Review from Beryl S (Wife of Resident) published on 29 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in Argentum Lodge for three years and is very happy and settled. We have received nothing but kindness and caring from the staff.

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Review from Diane S (Wife of Resident) published on 4 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband entered Argentum Lodge in November 2017 and has never asked to be taken home. That to me proves how good the care is in the home. All members of staff speak to him and acknowledge him as a person. He has sadly become aggressive and difficult when receiving his personal care and needs three
carers to deal with him sometimes. I feel so sad at his behaviour but the carers explain it's where he is with his long term illness and are so caring. The office staff are helpful and the activities continue to delight myself and family. The purpose-built building is perfect for a home - all rooms the same, the garden is ideal to walk my husband around as he can no longer walk very far. As his wife, I am informed of any problems and if I am away and cannot do my daily visit I can phone and be advised how he is. Such a comfort.

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Review from K A (Daughter of Resident) published on 4 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Argentum Lodge very satisfactory so far. It's very clean, smells fresh and the staff are always kind and helpful with nothing being too much trouble.
The food is of a good standard and I am generally pleased with the care my dad is receiving there.

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Review from P B (Husband of Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife of 60 years, showed memory problems in 2000, developed Epilepsy in 2001 and was diagnosed with Alzheimer's in 2004. Whilst her condition gradually deteriorated, with the help of family and friends and use of daycare and respite breaks, I was able to keep her at home until 2013. She, unfortunately,
as the result of a fit, broke her hip and I had to let her go into full-time care. At the time, Argentum Lodge opened, my wife became their first resident in June 2013. She has been well looked after over the last 6 years by a good group of carers and nurses who now look after 50 residents. Sadly, my wife has declined to the point that she is now immobile, unable to communicate and can do nothing for herself. I spend several hours in with my wife most days and find Argentum to be clean and of a good atmosphere with helpful staff. On the basis of my last six years of experience, I would recommend that any potential residents consider Argentum.

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Review from V P (Partner of Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my partner of 35 years had to go to live in Argentum Lodge, I have appreciated the calm, settled and friendly atmosphere. The staff all treat the residents and relatives with kindness and respect. The manager provides a very high level of good quality care. Staff are carefully appointed and there
seems to be good ongoing training. Everybody does their best to make life the best it can be in what are always sad circumstances.

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Current Review Score: 9.7 (9.711)

Overview of Review Score

The Review Score of 9.7 (9.711) out of 10 for Argentum Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.711 for Argentum Lodge Care Home is calculated as follows: ( (265 Excellents x 5) + (38 Goods x 4) + (3 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 318 Ratings = 4.711

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Argentum Lodge Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 18 Mar 2025

Please contact the Home for additional details.


Awards / Recognitions (1)

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Meet the Team (1)

Jessica

Jessica Hawker

Job Title: Home Manager

Joined: 2024

The team at Argentum Lodge all have a passion and love for care and are trained in-house to be able to provide a high level of care to residents.


In addition to our committed care team, we have in-house catering, housekeeping, maintenance and laundry teams providing a high level of service to our residents every day.


We also have registered nurses on hand 24 hours a day ensuring that the care needs of all our residents are met.