Sheffield Crisis House

29 Thornsett Road, Sheffield S7 1NB
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6.9 4 Reviews
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Care Provided by Sheffield Crisis House

  • Type of Service
    • Residential Home
  • Voluntary / Not for Profit Owned
  • For a maximum of 7 Service Users
  • Primary Care Categories
  • Mental Health Condition
  • Younger Adults

Good to Know

  • Person in charge
  • Michael Russon (Manager)
  • Room Information
    • Single Rooms (7)

Facilities

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Sheffield Crisis House Reviews (4)

6.9

Sheffield Crisis House has a Review Score of 6.9 (6.941) out of 10, based on 2 reviews in the last 2 years. Over all time Sheffield Crisis House has 4 reviews.

Overall Experience

  • 2
  • 0
  • 1
  • 0
  • 1

Date Published

4
2
2
2
2

Review from Laura H (Resident) published on 3 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as I came into the house I felt safe. The staff are compassionate and kind while also able to maintain safe boundaries. There is a communal living room, spacious kitchen, and beautiful garden. Staff are there 24/7 so you are never alone. This is the best mental health bed I've ever experienced
in 30 years of struggling with my illness.

Reply from Catherine Parkinson, Head of Yorkshire & North Accomodation Services at Sheffield Crisis House

I am so please to here your stay at the Crisis House has been a positive one and will pass your wonderful review to the staff team. Kind Regards.


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Review from R H (Respite Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The worst thing I did was go here. Instead of being a life saver they played mind games, humiliated me and tormented me. They pretend to care but they don't. None of them actually care. Rather then what they did, how they messed with my mind and emotions. I would rather pushed me off a bridge or ran
over me, then reversed back over me because that's what they did with my emotions. They lied, called me crazy, that I was making it all up. What they didn't realise is I had a text, physical evidence. When I showed this, it was then acknowledged but they lied in the very next sentence which I didn't have evidence of as it was verbal. They make you think you are crazy, losing your mind, not thinking straight or making things up. Who's going to believe a mentally ill person anyway over them. No one. They left me emotionally unstable, I wrote a letter, made a plan, have the means, I still have these. It's shameful and a form of abuse what they did and put me through.

Reply from Catherine Parkinson, Head of Yorkshire & North Accomodation Services at Sheffield Crisis House

I am sorry that your stay at the Sheffield Crisis House was not as you would have expected, following our telephone conversation and shared emails, I can confirm your complaint has been shared with the team by way of improving the service we offer. If you have any further suggestions on ways we can improve the service, I am happy to discuss these with yourself. Kind Regards, Cath


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Review from Sinita L (Resident) published on 10 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I needed Crisis House so much, after being in hospital after a nervous breakdown. I stayed for 5 nights. By day 3, I fell really sick with a 48-hour bug. I went out in the beautiful garden for a cigarette at 10:30 am, then went back to my bed. I couldn't breathe out my nose and just felt really rough.
She
said, "were you with a man in the garden". I said "No, I just told one other girl staying there I'm ill". 5 minutes later she came back, with another member of staff. She said accusingly "Is someone in your room?".I said "No".
My anxiety started to creep up on me.
Not even 2 minutes later, another member of staff knocked on my door. "Erm we need to run taps in your bathroom, we do it every week". I said, "You think someone's in the bathroom, have a look". I felt falsely accused. It ruined my last 3 days. I didn't feel as comfortable as I did. Staff should not accuse a person of something they don't know to be true. You have no idea what that person is going through! I did not break any rules!

Reply from Mick Russon, Manager at Sheffield Crisis House

Hi Sinita, Apologies for the delayed response to your review of your stay at the Crisis House, I have only recently been made aware of it. I am sorry to hear of your experience that you described within your review and that this was not conveyed to me during your stay itself. I would encourage you to contact me directly if you feel this would be beneficial in order to better discuss the matter. Best wishes.


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Review from Deborah R (Respite Resident) published on 17 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed at the Crisis House for 6 nights in all. (I was given an extra night due to added help needed). The House is bright and airy. The rooms are kept to a lovely standard and are clean and inviting. The kitchen is large and well adapted for every need with extra help given by the staff. I can't
speak highly enough of the staff for their supportive and emotional help. I feel that I am quite stronger for the visit that I had and also knowing that I will have them at the end of the phone come day or night. A big thanks to them all for their caring and compassion.

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Current Review Score: 6.9 (6.941)

Overview of Review Score

The Review Score of 6.9 (6.941) out of 10 for Sheffield Crisis House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.2 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.227 for Sheffield Crisis House is calculated as follows: ( (9 Excellents x 5) + (4 Goods x 4) + (1 Poors x 2) + (8 Very Poors x 1) ) ÷ 22 Ratings = 3.227

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.714 Points relating to the number of positive Reviews for Sheffield Crisis House is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 7 registered maximum number of service users is 1.4. 1 Positive Reviews ÷ 1.4 = 0.714

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Sheffield Crisis House

News (0) & Events (0)

News

Upcoming Events

There are no upcoming events for Sheffield Crisis House

Previous Events

There are no previous events for Sheffield Crisis House

Meet the Team (0)

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Frequently Asked Questions about Sheffield Crisis House

What types of Care is Sheffield Crisis House registered for?

Mental Health Condition & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Sheffield Crisis House have?

There are 7 Single Rooms.

How far is Sheffield Crisis House to the centre of Sheffield?

1.4 mile(s) as the crow flies, distance by road may be significantly further.