Orchid Care Home

14 Guernsey Lane, (off Torun Way), Haydon End, Swindon SN25 1UZ
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9.9 105 Reviews
  • Orchid Care Home, Swindon
Orchid Care Home is located at the heart of the community in Haydon Wick. They are delighted that in November 2024 Orchid Care Home was rated as 'Outstanding' by CQC.

Orchid Care Home is very much the residents' home and the well being of the residents is at the centre of every decision made, through collaboration with the residents, staff and visitors. Residents are invited to personalise their rooms, and family and friends are invited to visit at any time suitable for their loved one. CCTV in communal areas provides an additional reassurance.

Orchid Care Home's team of nurses, carers and activities coordinators aim to provide holistic, person-centred care to the residents, which is adapted as the care needs of each resident changes, to ensure each resident lives a fulfilled life.

The team at Orchid Care Home warmly invites you to come and have look around the residents' home. The team would love you and your family to be part of the Orchid Care Home community.

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Care Provided by Orchid Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 84 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Dawn Drew (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (84)
    • Single Rooms with ensuite Wet Room (84)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2013
    • Number of floors: 2

Funding & Fees Guide for Orchid Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,650
    • Self-Funded Nursing Dementia Care from £1,648
    • RESPITE Self-Funded Nursing Care from £1,650
    • RESPITE Self-Funded Nursing Dementia Care from £1,650
  • (these prices are only a guideline, please contact Orchid Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is open 24 hours a day / 7 days a week


  • Parking

  • Onsite parking available.


Orchid Care Home Reviews (105)

Total of 105, showing 1-20
9.9

Orchid Care Home has a Review Score of 9.9 (9.899) out of 10, based on 68 reviews in the last 2 years. Over all time Orchid Care Home has 105 reviews.

Overall Experience

  • 94
  • 10
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Date Published

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Review from R B (Husband of Resident) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent, and were very kind and helpful when I was going through the trauma of my wife having to go into care. She has settled well in a caring atmosphere.

Reply from Zeta, Operations Director at Orchid Care Home

Thank you for taking the time to write this review and also that you are reassured your wife is being well looked after.


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Review from David M (Husband of Resident) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Came for Valentine day lunch. Everything was great 100% all round Staff were great with my wife.

Reply from Zeta, Operations Director at Orchid Care Home

Thank oyu for your lovely review, it is very appreciated.


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Review from Robert F (Husband of Resident) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Came for valentines day meal with my wife who is a resident. It was excelent. The staff were great, as usual. My wife is really well cared for.

Reply from Zeta, Operations Director at Orchid Care Home

Thank you for this lovely review, I am glad you had you had a nice Valentines Day.


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Review from Christine A (Wife of Resident) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home has such a priority for the residents living here. What a wonderful Valentine lunch - 3 courses, live lovely music, room beautifully decorated - very romantic. My husband was asleep at the start - but carer looked after him and fed him when he awoke. So much love put into this. Overall this
home is AMAZING!!

Reply from Zeta, Operations Director at Orchid Care Home

Thank you for your lovely words & we are so glad you had a lovely Valentines day.


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Review from J B (Wife of Resident) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A great effort by staff to make life as enjoyable as it can be. Especially on occasions such as today - Valentines Day.

Reply from Zeta, Operations Director at Orchid Care Home

Thank you for your lovely review & I am glad occassions can still be celebrated.


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Review from Sandy H (Daughter of Resident) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received nothing but efficiency and excellent service from this establishment and feel very confident that my mother is in very safe hands. As I have poor health myself, I have been unable to visit Mum in recent months so this is vital to my peace of mind.

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

The aim of our home is not only provide a safe, loving and supportive environment for the resident but also to provide peace of mind to the friends & family and we're glad you feel we have achieved this. Thank you for letting us know.


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Review from Anne B (Daughter of Resident) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff are exceptionally kind, caring and always put the residents' needs above all. This is not just a care home, this is the residents' home. My mother has always been treated with the utmost respect and understanding in sometimes difficult circumstances. So glad we chose this wonderful place
for my mother to live.

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

Thank you for taking the time to give us a wonderful review we are so glad you're happy with the home and the care we provide.


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Review from Jane K (Daughter of Resident) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent the last 11 months here before she passed away recently. She had dementia but was always treated with kindness, respect and love from all the staff. If there were ever any issues, they were dealt with promptly and efficiently, I always felt listened to and all the team from reception, nurses,
carers, activity team and management gave a professional, kind and empathetic care for mum and us, I can't recommend them enough, thank you.

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

We are glad we were able to provide a home for your mum in her final months and thank you for writing such a wonderful review.


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Review from Norma P (Sister of Resident) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Orchid Care Home is a very good place. It is very well run from the senior management all the way to the laundry and cleaning staff. They all really care about my sister's health and wellbeing. They listen to any concerns and will give back and keep family members updated when the need arises. The
activities provided are great, including trips out, and where possible my sister can choose to take part in as many activities as she wants to.
When it was her birthday she was surprised by a huge cake. Several members of staff sang and made her feel very special. It was joyous, and my sister felt very special. I, in turn, can feel confident that when I leave after a visit, my sister will continue to smile and be happy in the place she now considers her home.

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

Thank you for your kind words. We work very hard to ensure each residents stay is as happy as can be leaving family & friends confident in the care they are receiving.


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Review from Kevin D (Son of Resident) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Orchid Care Home has looked after my mother for over three years and has been outstanding in all areas over that time. The facilities, cleanliness, care for the residents and most especially the staff, who I can't speak highly enough of, are all wonderful. The approach taken by the management is to
care for the whole family, not just the residents. They understand what you as relatives are going through, especially at the really difficult times and help you deal with any traumas. My mother is in excellent hands, and I am very grateful for their support.

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

Our care home works hard to make sure not only the resident is well cared for but family & friends are also looked after sometimes in quite challenging times. Thank you for taking the time to send in your review.


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Review from Tracy F (Daughter of Resident) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean, safe, fabulous, and professional, and the staff was friendly. Really make an effort with special occasions. Really try and make it a home for residents. Encouraged my dad to join in. Take steps to safeguard residents when risks are identified.

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

Thank you for your kind review, I will be sure to let the team know.


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Review from Martyn S (Son of Resident) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is regarding the acceptance of my Mum, first class service in all areas, and compassion shown to her following the recent passing of her husband. A new chapter of her life at the great age of 90 years, where she can interact with all people and with people with the same capacity as herself, to
be looked after and enjoy her time ahead.

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

We are very happy to have your Mum staying with us and hope she will enjoy all the home has to offer. Thank you for acknowledging the hard work of our team in making the home a warm and welcoming place.


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Review from J E (Daughter of Resident) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home and staff are incredible.
The effort and the ideas over the Christmas period was excellent.
The activities and the festive food had so much thought.
The decorations around the home were beautiful too.

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

Thank you for your kind review, I will be sure to relay your comments to the staff.


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Review from Roger C (Friend of Resident) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of the care at Orchid Care Home has been very positive. My friend came into the home on the 30th December 2024 and has been well cared for since his arrival. He particularly appreciates the nursing staff and the attention that he has been given. He has been able to join in some of the
activities that are put on and he has found friends amongst the other residents too. I always feel my concerns are listened to and responded to. The home has a lovely friendly atmosphere and people go out of their way to be kind and helpful.

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

We are glad you and your friend are happy with the home and our team. We always strive to make every resident as comfortable and happy as possible.


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Review from Martin L (Son of Resident) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brothers and I couldn't be happier with Orchid Care Home. Mum has been there for over 2 years now, and even though her dementia has become more acute lately, she remains happy and content.
The staff are always friendly and welcoming, and you never get the feeling anything is too much trouble.
I
have already recommended the home to others and will continue to do so.

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

Recommendations are invaluable to us and we're delighted you're happy with our home.


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Review from Maria K (Daughter of Resident) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is well cared for.
The carers are friendly, gentle and treat Mum with respect, always knocking or calling out before entering her room. They always engage with mum and family when they visit.
There are activities nearly every day and parties celebrating many occasions.
The home is well-maintained
and always clean.
Visitors are made welcome.

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

Thank you for your kind review, I will be sure to pass your thoughts onto the staff.


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Review from Susan S (Next of Kin) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This establishment has relieved our whole family of the worries we've previously experienced in care homes for my mother in the closing years of her life. Unfortunately, Covid robbed us of any choices we should have had and my Mothers's condition worsened during that time. We now have the confidence
and reassurance gained by being at Orchid to allow us relief from the fear and worry of her care.

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

Thank you for your kind words, we're glad our care home has given you and your family the confidence and reassurance you need.


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Review from C C (Stepdaughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have received a very warm welcome from Orchid. The staff are all attentive and friendly, and there is a lovely atmosphere in the home. There are plenty of activities for anyone wishing to attend them and I will look forward to visiting. Thank you to everyone at Orchid.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you so much, for this review, I will make sure the team are thanked.


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Review from W G (Son-in-law of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care and dedication of the staff cannot be faulted.
Nothing appears to be to much for them to do.
The food is always top score and the cleanliness of the home as a whole is excellent.
When ever you visit a relative, you are always made to feel welcome and a drink is always offered.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you for this heartfelt review, I will pass your kind words onto the team.


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Review from Martin H (Son of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad spent the last three months of his life in the care of Orchid Care Home. It was so reassuring for the family to know that he was in such a safe and caring environment, with the most wonderful staff and nurses looking after him.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Please accept my condolences, thank you for writing such a kind review, especially at your time of loss.


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Current Review Score: 9.9 (9.899)

Overview of Review Score

The Review Score of 9.9 (9.899) out of 10 for Orchid Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 68 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 68 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.899 for Orchid Care Home is calculated as follows: ( (729 Excellents x 5) + (67 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 803 Ratings = 4.899

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Orchid Care Home is based on 68 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 68 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 May 2024

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

Dawn

Dawn Drew

Job Title: Manager

Joined: 2020

Dawn has been a Registered Nurse for over 30 years. She did her training in The Queen Alexandra Royal Nursing Corps and over the years has worked in a variety of settings, settling into caring for the elderly over 20 years ago.


She has a passion for providing a service that caters for those people that entering their later years and believes that fun and laughter are the recipes for good emotional well-being.


Donna

Donna Bartholomew

Job Title: Deputy Manager

Joined: 2013

Donna has worked at The Orchid for 9 years since the home opened. She is passionate about providing excellent care to people of the older generation. She has worked in the care industry for 21 years


Zeta

Zeta

Job Title: Operations Director

Joined: 2019

I am the operations director for the Angel Care/MNS Care group of homes. I qualified as a mental health nurse training in 1991 and as an adult nurse in 1996. I have worked in social care, specialising in older people since 1991, as I made the positive decision to work in this rewarding sector after I first qualified.
I have been a nurse, deputy manager, registered manager, quality manager & assistant director. I have been an operations director for many years prior to joining this company, I have a passion for making a difference and a wide knowledge base, and I love working and being a leader in social care.


Frequently Asked Questions about Orchid Care Home

What types of Care is Orchid Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Orchid Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Orchid Care Home have?

There are 84 Single Rooms.

What are the Facilities & Services at Orchid Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Orchid Care Home to the centre of Swindon?

2.7 mile(s) as the crow flies, distance by road may be significantly further.