Orchid Care Home

14 Guernsey Lane, (off Torun Way), Haydon End, Swindon SN25 1UZ
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9.9 105 Reviews
  • Orchid Care Home, Swindon
Orchid Care Home is located at the heart of the community in Haydon Wick. They are delighted that in November 2024 Orchid Care Home was rated as 'Outstanding' by CQC.

Orchid Care Home is very much the residents' home and the well being of the residents is at the centre of every decision made, through collaboration with the residents, staff and visitors. Residents are invited to personalise their rooms, and family and friends are invited to visit at any time suitable for their loved one. CCTV in communal areas provides an additional reassurance.

Orchid Care Home's team of nurses, carers and activities coordinators aim to provide holistic, person-centred care to the residents, which is adapted as the care needs of each resident changes, to ensure each resident lives a fulfilled life.

The team at Orchid Care Home warmly invites you to come and have look around the residents' home. The team would love you and your family to be part of the Orchid Care Home community.

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Care Provided by Orchid Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 84 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Dawn Drew (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (84)
    • Single Rooms with ensuite Wet Room (84)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2013
    • Number of floors: 2

Funding & Fees Guide for Orchid Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,650
    • Self-Funded Nursing Dementia Care from £1,648
    • RESPITE Self-Funded Nursing Care from £1,650
    • RESPITE Self-Funded Nursing Dementia Care from £1,650
  • (these prices are only a guideline, please contact Orchid Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is open 24 hours a day / 7 days a week


  • Parking

  • Onsite parking available.


Orchid Care Home Reviews (105)

Total of 105, showing 21-40
9.9

Orchid Care Home has a Review Score of 9.9 (9.899) out of 10, based on 68 reviews in the last 2 years. Over all time Orchid Care Home has 105 reviews.

Overall Experience

  • 94
  • 10
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Review from K P (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Orchid Care Home, is a wonderful care home, they really care about my mum and always let me know how mum is.
My mum takes part in all activities few for example are dancing, painting exercise, baking biscuits.
They celebrate birthdays and make them feel special.
Organise days out and most importantly
they listen to them and will call families regularly with updates.
The manager is a great manager and will always listen and help if you have any worries or concerns.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Orchid is a wonderful care home, thank you for taking the time to let the team know how you feel about the care your mum is receiving.


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Review from Myra B (Power of Attorney of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would definitely have no hesitation in recommending Orchid Care Home to any future residents. The comfort, care, attention, extensive activities, and any help they may need, is given by every member of staff, in a way that is undoubtedly above and beyond, and always with a smile and true kindness.
Orchid
Care Home can only be described as absolutely outstanding.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Your recommendation is lovely, I will make sure the team are aware of your kind words.


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Review from Elaine S (Daughter-in-law of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring and professional staff who go above and beyond in everything they do.
I can't recommend this care home enough, the care they give to my mother in law is exceptional.
A huge thank you to all the team.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Your thanks will be passed on to the team, thank you for recognising how they go above and beyond.


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Review from L B (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the Orchid Care Home for two years, during which time her dementia has sadly significantly deteriorated. It has been a great comfort to me and the wider family to know that she is always clean, cared for, safe and treated with respect. The staff go out of their way to encourage
her to take part in activities despite her limited capacity. The patience and care of all the staff cannot be faulted. It really does feel like a family - even the admin staff know everyone by name and are always welcoming. I cannot recommend Orchid highly enough.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you for taking the time to recognise the team at Orchid, who we believe, as do CQC, are outstanding!


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Review from G M (Son of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great facilities, including on site hairdresser, cafe, cinema/entertainment room.
Spotlessly clean.
Residents are very well cared for by all members of the team, providing excellent nursing and general support to meet the varying requirements of residents.
The activities team are brilliant, keeping
residents engaged and entertained by many different levels of activities to suit everyone.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you for your kind review, we believe Orchid is a special place too, I will make the team aware of your kind words.


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Review from Pauline G (Wife of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted to Orchid Care Home in November 2021 and resided there until he passed away in June 2024. During this time, we found the care home to be very clean, well managed and having a wealth of facilities to aid the care of residents. The care my husband received during this time was
exemplary, this was particularly felt when he was receiving end of life care. The care and support offered during this time was exceptional and gratefully received. Myself and my family would like to praise and thank the care staff, the nurses and management for looking after my husband and ourselves during this time.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Please accept my belated condolences, thank you for this lovely review.


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Review from L F (Son of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad became a character during his stay at the care home, bringing a smile to the team which must have been a boost to them all. Would recommend this home for future residents families, as the care we received helped my family a lot along the way.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you for taking the time to review our wonderful care home.


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Review from M H (Daughter of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring and professional staff who go above and beyond in everything they do.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you for your review, I will let the team know.


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Review from Barbara R (Friend of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't recommend this lovely care home enough, the services everybody gave to my friend was absolutely wonderful. All the staff were very helpful and they all seemed to genuinely care for all the residents. Outstanding!

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you for taking the time to review our wonderful care home, I will make sure the team are thanked.


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Review from Darren C (Son-in-law of Resident) published on 3 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law went in here in July. As with all care homes, there is always that niggling feeling that something is not going to be right. We had a guided tour by the deputy manager and were well impressed with the facilities, rooms and description of activities that are laid on. She has now been
in here for 5 months and we have no worries about leaving her in the care of this care home. It is well-managed, clean and has a wealth of facilities. The activities that are laid on for the residents still blow me away. You don't get this in other care homes. Regular singers, pianists and even alpaca stroking. They arrange trips out to local attractions, and pubs and host events in their own gardens. The residents love it and the mother-in-law is always happy every time we see her. The manager is very approachable and willing to help and resolve any issues that arise. Staff are very efficient. The whole establishment has a sense of let's live, instead of waiting for God. Amazing.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you so much for this heartfelt review, I agree Orchid is a very special care home and its recent rating as outstanding by CQC is well deserved. I will make sure your words are shared with the team at Orchid.


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Review from Matthew B (Son of Resident) published on 8 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum became a resident at Orchid Care Home earlier in 2024. From the beginning and throughout the level of care and professionalism was exemplary. The care staff and medical practitioners were there for our mother on a 24-hour basis every day until she passed away. The level of care and support for
our whole family was exceptional during the entire period and was a great comfort and reassurance for us all during a very difficult and sad time. We are enormously grateful to all staff for this.

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

Thank you for your kind words, we are glad to hear your experience at Orchid was a positive one. We always strive to make sure our residents and their loved ones are supported in every aspect of their stay.


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Review from Sharon S (Mother of Resident) published on 8 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent her final three months at Orchid Care Home. She was always cared for in a friendly and compassionate manner by all of the staff. Mum particularly enjoyed spending time in the garden and the activities she took part in.
Her end-of-life care at Orchid Care Home was exemplary. As a family,
we were so well supported at this difficult time.
Our thanks again for all you did for Mum.

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

Thank you for taking the time to complete a review, we are glad to hear your mum enjoyed the activities on offer and you and your family felt supported throughout her journey.


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Review from Paulie D (Daughter of Resident) published on 18 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited Orchid Care in August 2024 unannounced to find a suitable home for Mum. I was welcomed by the home manager and shown around the home.
A few weeks later we managed to get Mum a room in Orchid. She has been in a couple of places but has not settled. She now absolutely loves where she is. All
the staff are so dedicated and caring. It is such a warm, welcoming place, there is so much going on in the home to keep the residents happy and involved. A home that hugs you when you visit. Thank you Orchid.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you for this lovely review, I will make sure that it is shared with the team at Orchid Care Home and that they are thanked for all their hard work and care.


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Review from Anne C (Daughter of Resident) published on 3 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment my mum came to Orchid Care Home, she has had great care. Lately (she is 100) she hasn't done so many activities, there are lots and very varied. Special days are celebrated. The care is second to none, it's a family atmosphere, always a happy place. Everyone speaks to all. My mum could
not be in better hands. She is safe, happy and in wonderful hands. If I need a care home later in life I would definitely choose Orchid Care Home.

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

We always strive to have a friendly and homely atmosphere and are very lucky to have a great team working for us. We are so happy to hear your mum enjoys her time at Orchid and feedback like this goes a long way.


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Review from Michael C (Son-in-law of Resident) published on 3 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been in the home for 2 years. She is very happy and is well looked after. The staff are wonderful and the facilities are excellent. The key factor is the wide scope of activities on offer.

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

Thank you for your kind words, our activity team work hard to make sure we offer a wide range of activities for our residents.


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Review from J B (Resident) assisted by family/friend published on 2 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Activities are really good and plenty of them. Trips, days out, picnics in the park, beach, cafe for tea and cake, shops and swimming, all very good. Very well organised and enjoyable, very friendly and helpful. Reception, very friendly and helpful. Facilities, cafe, very good, feel at home, a relaxed
area. Have not seen this in many care homes.

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

Activities are just as important to our resident's well-being as nursing or housekeeping, so we're really excited to hear you're happy with what the home has to offer.


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Review from Christopher H (Son of Resident) published on 2 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a daily visitor to my mum at Orchard Care Home, I find it to be very well run, by kind and caring staff. It's always clean and tidy and the food always looks lovely and well-presented. The staff are very hardworking and willing to help and answer questions when I've asked.

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

Thank you for spending the time to review our care home, feedback is always important to us. It's great to see the home is fulfilling every aspect of your loved one's stay with us.


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Review from M S (Daughter-in-law of Resident) published on 20 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is clean, tidy and looked after. Everyone is cheerful and very understanding. There is always plenty going on to entertain and please the residents and family. A lovely place.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you very much for your kind words of recommendation.


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Review from P H (Daughter of Resident) published on 20 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not say anything wrong about Orchid Care Home. The care they give my father is over and above.
The care home is always clean. The staff are very friendly and caring. Activities are amazing and twice a day which I found this has stimulated my father who participates and enjoys every minute of
his time with the activity group. They have so much variety.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you for these lovely words and for recognising all the hard work and joy that goes into making Orchid Care Home the special place that it is.


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Review from Jo G (Daughter of Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care home, always puts the residents and relatives first. Activities are the best for any care home I've heard of. The staff take their time to get to know everyone in the family.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you very much for reviewing our lovely care home.


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Current Review Score: 9.9 (9.899)

Overview of Review Score

The Review Score of 9.9 (9.899) out of 10 for Orchid Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 68 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 68 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.899 for Orchid Care Home is calculated as follows: ( (729 Excellents x 5) + (67 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 803 Ratings = 4.899

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Orchid Care Home is based on 68 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 68 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 May 2024

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

Dawn

Dawn Drew

Job Title: Manager

Joined: 2020

Dawn has been a Registered Nurse for over 30 years. She did her training in The Queen Alexandra Royal Nursing Corps and over the years has worked in a variety of settings, settling into caring for the elderly over 20 years ago.


She has a passion for providing a service that caters for those people that entering their later years and believes that fun and laughter are the recipes for good emotional well-being.


Donna

Donna Bartholomew

Job Title: Deputy Manager

Joined: 2013

Donna has worked at The Orchid for 9 years since the home opened. She is passionate about providing excellent care to people of the older generation. She has worked in the care industry for 21 years


Zeta

Zeta

Job Title: Operations Director

Joined: 2019

I am the operations director for the Angel Care/MNS Care group of homes. I qualified as a mental health nurse training in 1991 and as an adult nurse in 1996. I have worked in social care, specialising in older people since 1991, as I made the positive decision to work in this rewarding sector after I first qualified.
I have been a nurse, deputy manager, registered manager, quality manager & assistant director. I have been an operations director for many years prior to joining this company, I have a passion for making a difference and a wide knowledge base, and I love working and being a leader in social care.