Orchid Care Home

14 Guernsey Lane, (off Torun Way), Haydon End, Swindon SN25 1UZ
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9.9 105 Reviews
  • Orchid Care Home, Swindon
Orchid Care Home is located at the heart of the community in Haydon Wick. They are delighted that in November 2024 Orchid Care Home was rated as 'Outstanding' by CQC.

Orchid Care Home is very much the residents' home and the well being of the residents is at the centre of every decision made, through collaboration with the residents, staff and visitors. Residents are invited to personalise their rooms, and family and friends are invited to visit at any time suitable for their loved one. CCTV in communal areas provides an additional reassurance.

Orchid Care Home's team of nurses, carers and activities coordinators aim to provide holistic, person-centred care to the residents, which is adapted as the care needs of each resident changes, to ensure each resident lives a fulfilled life.

The team at Orchid Care Home warmly invites you to come and have look around the residents' home. The team would love you and your family to be part of the Orchid Care Home community.

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Care Provided by Orchid Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 84 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Dawn Drew (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (84)
    • Single Rooms with ensuite Wet Room (84)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2013
    • Number of floors: 2

Funding & Fees Guide for Orchid Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,650
    • Self-Funded Nursing Dementia Care from £1,648
    • RESPITE Self-Funded Nursing Care from £1,650
    • RESPITE Self-Funded Nursing Dementia Care from £1,650
  • (these prices are only a guideline, please contact Orchid Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is open 24 hours a day / 7 days a week


  • Parking

  • Onsite parking available.


Orchid Care Home Reviews (105)

Total of 105, showing 81-100
9.9

Orchid Care Home has a Review Score of 9.9 (9.899) out of 10, based on 68 reviews in the last 2 years. Over all time Orchid Care Home has 105 reviews.

Overall Experience

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  • 10
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Date Published

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Review from Derek L (Resident) published on 11 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At a time of unexpected health needs, my family researched various options and we chose Orchid Care Home. It has been a very good decision for my wife and I to come here - initially on respite basis that has now become a lasting basis.
From senior managers, nurses, senior and junior carers, activity
providers the attitude of care is very clear and welcome. A team owners can be proud of, and I can trust.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you so much for this review of our lovely care home, we are indeed very proud of the team there, I was in the home yesterday and it felt happy and as normal, very caring.


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Review from L F (Daughter of Resident) published on 10 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum decided to give up and not eat or drink. The excellent staff did do their utmost to get Mum to eat but it was the one last decision Mum could make for herself.
When we knew Mum was on end of life, all the staff allowed me to move into Mum's room as I don't live in Swindon.
They made me comfortable
with a great reclining chair, they couldn't do enough to make my time with Mum the best ever.
The staff were beyond kind and compassionate not only to Mum and myself, but to see firsthand how they treated all the residents was truly amazing. They go out of their way to help and care and I would go as far as to say it's not just a job to the staff but a pleasure for them to care for their residents.
The home is kept very clean and tidy and the food is amazing.
To be totally honest it's like a 5-star hotel and although my three days with Mum were sad everyone made them special.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you so much for these exceptionally kind words, this review was a joy to read, I have been at Orchid today and praised then for their kind, compassionate care and for going above and beyond. I have also thanked them for the consideration given to all during your Mums passing. May she rest in peace and condolences are also sent to you.


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Review from S R (Daughter of Resident) published on 27 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Orchid Care Home for a few years now and is over 90 - thanks to the nursing care she receives. There are so many positives I can't write them all down. Every staff member is wonderful, the home is a community for families as well as residents. It was a great relief to us all when
the current manager came back and together with the other management team have the place running like a top. I feel guilty that I am not looking after my mum myself, but know that her needs are greater than my capabilities and my mum is in safe and caring hands. I only hope Orchid Care Home is still operating when if I need care in my final years.

Reply from Sharron Evans, PA/Data protection at Orchid Care Home

Thank you for taking the time to review Orchid Care Home, your comments are much appreciated. Our staff work hard for our home community, and we are very pleased you like what we do.


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Review from Jill B (Daughter of Resident) published on 17 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff ensure they meet the needs of each individual resident and keep them entertained and comfortable. They keep me up to date with developments in mum's health care. Mum made the transition from living independently to needing care with ease and understanding.

Reply from Sharron Evans, PA/Data protection at Orchid Care Home

Thank you for reviewing our lovely care home. These comments mean a great deal to our staff and are very useful for people who are choosing a care home. We are very pleased your Mum has settled so well.


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Review from Joan W (Sister of Resident) published on 12 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really pleased with my sister's care home choice, Orchid House. There isn't a thing they can't do for anyone! If a problem Orchid will solve it. Staff I know are busy and under pressure. To make the residents happy and comfortable but achieve it on a regular basis.
Volunteers and staff always
have activities going on. Not all, I notice, will participate. Families are kept in the picture with the newsletter and social media. Which is great.

Reply from Sharron Evans, PA/Data protection at Orchid Care Home

Thank you for your review, we really appreciate the time you took to send this. Comments like these not only inform people searching for a care home, but they also boost team spirit by acknowledging the effort staff put into their work. Thank you.


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Review from Andy P (Son of Resident) published on 14 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been in the Orchid Care Home for a few months the difference in my dad is amazing.
The staff go way beyond the call of duty to help and have been brilliant.
Their care has improved his mental health immensely and I cannot thank them enough. The reassurance of knowing he is in safe hands goes
a long way.

Reply from Sharron Evans, PA/Data protection at Orchid Care Home

Thank you for posting such a lovely review. Our teams work hard to make our residents feel at home, it's good for everyone to have a happy, positive environment.


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Review from C R (Daughter of Resident) published on 14 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not praise the staff and their way of going out of their way to help. It was my Dads 100th birthday. They gave us use of a room for a family get together. They had decorated the room, made the lovely cake and all the carers and management came in to wish Dad a happy birthday.

Reply from Sharron Evans, PA/Data protection at Orchid Care Home

Thank you for your review! We do love a party, and we are very pleased it was a memorable occasion for you all.


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Review from R C (Daughter of Resident) published on 8 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the celebration of my father's 100th birthday, we were very pleased with the assistance given by the care home's management and my father's immediate carers, in making his day a very memorable one for him and his family. This is especially so following the recent Covid pandemic and the restrictions
imposed on the staff. The room, cake and decorations provided by the home were lovely gestures and we all thoroughly enjoyed the party, as did my father.

Reply from Sharron Evans, PA/Data protection at Orchid Care Home

Thank you for taking the time to review our home, we very much appreciate it. We are pleased it all went well for the party. We all enjoy taking part in our residents' life events, that's what helps to make it home.


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Review from D R (Son of Resident) published on 5 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Orchid team exceeded expectations in supporting us to celebrate my father's very special birthday. The catering team supplied a tasty well-decorated cake, tea and coffee. We were given use of the cinema room, which was well decorated with banners, balloons and appropriate music organised by the
activities leader. The home manager's leadership of the happy and attentive team made the day and gives my father a comfortable, safe environment to live in.

Reply from Sharron Evans, PA/Data protection at Orchid Care Home

Thank you for taking the time to review our home. We are so pleased you and your father enjoyed the big birthday celebrations, the whole home team enjoyed these events as well, I am sure that was apparent on the day. As you say, the manager and her team do a fabulous job in making Orchid a very comfortable and safe environment.


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Review from E F (Daughter of Resident) published on 11 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was cared for wonderfully in this care home for almost four years. She was very happy, contented and loved there. The care and the staff were fabulous. She recently passed away, and in her last few days, they were wonderful to Mum and to me.

Reply from Sharron Evans, PA/Data protection at Orchid Care Home

Thank you for such a lovely review. We loved looking after your mum, and we are so sorry for your loss.


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Review from S F (Daughter of Resident) published on 29 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are friendly, helpful, and dedicated. The car park is often full, including the disabled bay making it difficult with a wheelchair and hoist. Rooms are of a reasonable size and kept clean and tidy. The activities programme is particularly good (very varied). The food is good and plentiful
and the coffee shop is a welcome addition. We would like better communication regarding Mum's personal care, dentistry, chiropody, GP etc. Fees are high and regularly increased.

Reply from Sharron Evans, PA/Data protection at Orchid Care Home

Thank you for your review, we appreciate your comments, positive and negative. We are limited with parking due to our location, unfortunately, but we do make sure that the disabled bay is used appropriately. Please let us know if you have any further problems with this. We do have to increase our fees sometimes, but we do aim to keep it to a minimum. In terms of communication, families are invited to participate in monthly reviews, but staff or management are always happy to discuss a resident’s progress at any time.


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Review from R H (Son of Resident) published on 12 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As always a very friendly caring attitude - the staff and management work very hard under difficult circumstances. We feel Mum is safe and in good hands.

Reply from Sharron Evans, PA/Data protection at Orchid Care Home

Thank you for your lovely review, our staff endeavour to provide the best for our residents, it's good to know that is recognised and appreciated.


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Review from C P (Niece of Resident) published on 12 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Orchid Care Home os a warm and welcoming place with "care" at the heart of what they do. They are there for the good and bad times and are good at keeping relatives informed.

Reply from Sharron Evans, PA/Data protection at Orchid Care Home

Thank you for taking the time to review our care home. We really appreciate these comments and this also boosts our staff morale, which in turn improves the experience for our residents and their families.


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Review from James S (Son of Resident) published on 9 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother joined the home in October 2021 the staff have all been helpful, kind and explained everything to us. She has challenging behaviour, this has been addressed with empathy. Each and every staff member has spoken with us to assure and explain things and the way forward to help her. We have been
in contact with home management team at all times, they regularly speak/email us on any updates. A kind and caring team.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you so much for your kind review and recognising all the good work at Orchid Care Home.


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Review from A M (Daughter of Resident) published on 7 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We always find staff and management approachable, friendly, helpful and caring. Importantly, our mum likes them and gets on well with them and has built good relationships with those that care for her. There is always lots of activities which are varied - catering to all skill levels and during the
pandemic, photos have been posted on social media to keep us up-to-date and we have had video calls with Mum weekly when we couldn't visit. Mum always says how much she enjoys the food - lots of pictures confirm this.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you for your kind review of our lovely care home.


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Review from Emily H (Granddaughter of Resident) published on 7 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both of my Grandparents live here, bluebell is great for my Grandmother as she has advanced Alzheimer's. She's managed to make friends and has plenty to keep her busy, she's clearly eating well and maintaining much better hygiene than she could at home. My Grandfather has struggled to adapt to living
in a long-term care. Despite this, the staff have been wonderful with him. My Mum has had a long and difficult journey with her parents needing care for the first time, the staff have been understanding and have maintained excellent communication with her. I work in healthcare, I'd be happy to work here and am happy my family is living in this home. Although their health is declining, they are clearly both well cared for and I'm so relieved they have found somewhere to spend the end of their lives, especially as the home can accommodate their vastly different needs. This means they can live on different floors, and see eachother when it suits them.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you so much for your lovely review, I have shared this with the team and thanked them for their kindness. I have met both of your Grandparents when I have been at Orchid Care Home and they are indeed very settled and well cared for.


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Review from T K (Daughter of Resident) published on 4 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We as a family are grateful to have got Mum into Orchid Care Home. Mums last years were mostly happy. Mum had dementia and was treated with love, kindness and compassion throughout her stay. The carers are amazing, they activities great, food was good. Mums room was clean and Mum always looked her best.
We could not ask for anything more. Mum was loved and cared for by the home until the end.

Reply from Sharron Evans, PA/Data protection at Orchid Care Home

Thank you for your lovely review, our teams do their very best for our residents and it is heartwarming to know that this is noticed and appreciated. We are very sorry for your loss.


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Review from Craig H (Son of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to leave a review for Orchid Care Home and their team of staff. I have been visiting the home for a few years in different capacities as a professional and now a son of a service user. I am a former registered care home manager and an IMCA that used to regularly visit clients that were
subject to DOLS whilst residing in the home. In that role, I visited many care homes and was always impressed with the standard of care being provided at Orchid. I always used to personally judge a home based on whether or not I would like one of my parents to reside in it and I always felt that Orchid would be a suitable home for them if they ever needed it. Well, that day finally came. My father has Huntington's Disease and the time came that he needed residential nursing care. The staff have been amazing, Dad is so happy, being well cared for and putting on weight. I cannot fault or thank all the staff enough. They really do go above and beyond for everyone.

Reply from Koren Evans-Slade, Care Manager at Orchid Care Home

The team and I are delighted to receive your kind words and fabulous review that recognises the hard work and dedication that is given to the residents of Orchid Care Home by our team. It is a pleasure to care for your father, we will continue to go above and beyond for him and all of our residents, to provide excellent person-centred care in the residents home. Many thanks.


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Review from Alan W (Son-in-law of Resident) published on 20 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law enjoyed over six months of care at the Orchid before he died. The care was exceptional. Staff were kind, happy and so caring. They really bonded with my FIL and him to them. The range of activities for residents is wide, always something to keep them interested and occupied if they
were able. The home is clean, modern and in an attractive residential area. Sadly my FIL died recently but the end of life care was amazing. Yes, it is very expensive but the care was the very best.

Reply from Koren Evans-Slade, Care Manager at Orchid Care Home

Thank you for your kind review of the care that we gave your father-in-law here at Orchid Care Home, it was our pleasure to care for such a lovely gentleman. Thanks again.


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Review from H J (Daughter of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I do not think there is enough attention to detail for individuals. It costs a lot of money and I feel lots of things are overlooked eg I always have to get Mum's glasses and hearing aid for her. I don't feel there is enough personal attention to stop loneliness. She has dementia so does not know how
to put on the radio or TV or remember to drink enough. I know they're all busy but I feel more could be done to make it better and for me to recommend you.

Reply from Koren Evans-Slade, Care Manager at Orchid Care Home

Thank you for your review. There are a full range of activities that can be accessed by all of our residents, those residents with dementia are supported to attend meaningful activities both in group and one to one sessions. We very much aim to prevent loneliness for all of the residents living within our community at Orchid Care Home. As nursing and management team, we very much operate an open-door policy for our residents, relatives and visitors to the home to speak with us about the care that they/their loved ones are receiving - be it positive or negative.


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Current Review Score: 9.9 (9.899)

Overview of Review Score

The Review Score of 9.9 (9.899) out of 10 for Orchid Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 68 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 68 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.899 for Orchid Care Home is calculated as follows: ( (729 Excellents x 5) + (67 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 803 Ratings = 4.899

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Orchid Care Home is based on 68 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 68 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 May 2024

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (3)

Dawn

Dawn Drew

Job Title: Manager

Joined: 2020

Dawn has been a Registered Nurse for over 30 years. She did her training in The Queen Alexandra Royal Nursing Corps and over the years has worked in a variety of settings, settling into caring for the elderly over 20 years ago.


She has a passion for providing a service that caters for those people that entering their later years and believes that fun and laughter are the recipes for good emotional well-being.


Donna

Donna Bartholomew

Job Title: Deputy Manager

Joined: 2013

Donna has worked at The Orchid for 9 years since the home opened. She is passionate about providing excellent care to people of the older generation. She has worked in the care industry for 21 years


Zeta

Zeta

Job Title: Operations Director

Joined: 2019

I am the operations director for the Angel Care/MNS Care group of homes. I qualified as a mental health nurse training in 1991 and as an adult nurse in 1996. I have worked in social care, specialising in older people since 1991, as I made the positive decision to work in this rewarding sector after I first qualified.
I have been a nurse, deputy manager, registered manager, quality manager & assistant director. I have been an operations director for many years prior to joining this company, I have a passion for making a difference and a wide knowledge base, and I love working and being a leader in social care.