Orchid Care Home

14 Guernsey Lane, (off Torun Way), Haydon End, Swindon SN25 1UZ
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9.9 117 Reviews
  • Orchid Care Home, Swindon
Orchid Care Home is located at the heart of the community in Haydon Wick. They are delighted that in November 2024 Orchid Care Home was rated as 'Outstanding' by CQC.

Orchid Care Home is very much the residents' home and the well being of the residents is at the centre of every decision made, through collaboration with the residents, staff and visitors. Residents are invited to personalise their rooms, and family and friends are invited to visit at any time suitable for their loved one. CCTV in communal areas provides an additional reassurance.

Orchid Care Home's team of nurses, carers and activities coordinators aim to provide holistic, person-centred care to the residents, which is adapted as the care needs of each resident changes, to ensure each resident lives a fulfilled life.

The team at Orchid Care Home warmly invites you to come and have look around the residents' home. The team would love you and your family to be part of the Orchid Care Home community.

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Care Provided by Orchid Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 84 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Dawn Drew (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (84)
    • Single Rooms with ensuite Wet Room (84)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2013
    • Number of floors: 2

Funding & Fees Guide for Orchid Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,650
    • Self-Funded Nursing Dementia Care from £1,648
    • RESPITE Self-Funded Nursing Care from £1,650
    • RESPITE Self-Funded Nursing Dementia Care from £1,650
  • (these prices are only a guideline, please contact Orchid Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is open 24 hours a day / 7 days a week


  • Parking

  • Onsite parking available.


Orchid Care Home Reviews (117)

Total of 117, showing 81-100
9.9

Orchid Care Home has a Review Score of 9.9 (9.892) out of 10, based on 73 reviews in the last 2 years. Over all time Orchid Care Home has 117 reviews.

Overall Experience

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Date Published

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Review from Ozbwk F (Husband of Resident) published on 14 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in Orchid Care Home since November 2016. During/including the pandemic years. Very difficult times for everybody in care homes and relatives. According to Government rules, they informed us of everything going on, and I and my family were happy about it. Every time I visit my wife,
the manager and staff (carers and nurses) are always very polite and helpful. Therefore, I and my family are very happy that my wife is a resident at Orchid Care Home.

Reply from Sharron Evans, PA/Data protection at Orchid Care Home

Thank you for reviewing Orchid Care Home. Your comments are very valuable to us; they boost our teams' morale and confirm we are doing things right, and also help other people looking for a care home.


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Review from John W (Son of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting my mum on her birthday, as always the staff were very happy and helpful looking after my mum very well. A lovely place for my mum to live.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you for your kind review; it is always nice to read kind words.


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Review from J C (Daughter of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Orchid Care Home for more than seven years. During this time the care has been excellent and since the manager has returned the culture and care have been exemplary. The staff are always caring and approachable and nothing is too much trouble.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you for your kind words. I have passed congratulations on to the team.


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Review from Joy B (Daughter of Resident) published on 7 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was cared for with such kindness, care and dignity. The staff were so kind to her; they attended to her every need. Management and staff were so professional in her last hours, which were so sad, but the staff made it bearable in such a horrendous situation. I feel happy that my dear mum was
cared for in your wonderful care home.

Reply from Sharron Evans, PA/Data protection at Orchid Care Home

Thank you for taking the time to review Orchid. We always aim to make everyone feel comfortable and cared for; we are so pleased we were able to do that for your mum.


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Review from Elizabeth C (Daughter of Resident) published on 6 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad moved to Orchid Care Home in November 2022 from a previous home that provided less than adequate care. The care in Orchid Care Home is standing up to what I would expect, with caring staff, good facilities and responsive management. I would recommend Orchid Care Home to friends who might need to
care for their friends or family.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you so much for your kind recommendation and for taking the time to recognise the team at Orchid Care Home.


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Review from S K (Daughter of Resident) published on 25 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Orchid for a year now and has settled down quite well. Some days she asks to go home, but when we say she's to stay, she's fine about it.
The staff are so caring and have the patience of saints, especially with Mum. As time goes on, she's becoming slightly more aggressive with her
dementia. Always make us feel welcome and always keep us updated on her progress.
The management has an open door policy, so if we need to speak to them, they're always willing and able to try and sort the problem there and then. Very friendly with the residents, always willing to chat and to see how they're doing.
The activities team are excellent and has even got Mum involved, which is lovely to know, as Mum doesn't mix very well some of the time.
If it ever gets to the point where I have to go into care, Orchid is where I'd like to go.

Reply from Sharron Evans, PA/Data Protection at Orchid Care Home

Thank you for taking the time to review us; we do appreciate your comments. A review like this is a real boost for our teams. We are pleased that you like what we do; we do our best to make it as homely as possible, supporting everyone with their individual care needs.


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Review from Kerry C (Friend of Resident) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always friendly and welcoming, activities on offer for all residents are assessable to all, and residents always enjoy joining in. Happy staff and happy residents. This home is defiantly comparable to a holiday home. High standard of cleanliness. All floors are secure to ensure the safety
of residents. Highly recommended.

Reply from Sharron Evans, PA/Data protection at Orchid Care Home

Thank you for taking the time to review Orchid Care Home. We really appreciate your comments. The staff works hard to achieve these high standards.


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Review from S F (Friend of Resident) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and facilities. Friendly and knowledgable staff, extremely helpful on every visit. Particularly likes the coffee area on the ground floor. The whole establishment runs like a well-oiled machine.

Reply from Sharron Evans, PA/Data protection at Orchid Care Home

Thank you for your lovely review; we are so glad you like what we do!


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Review from Lynn P (Daughter of Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Orchid Care Home is the benchmark all homes should try to reach. The love given by all staff to every resident is beyond belief. Super food, standards, and genuine care and laughter given by the activity staff - a revelation. The overall word is kindness in thought, action and care. Kindness covers
everything Orchid do. My mum's last few months made me feel included and calm in the knowledge she was professionally cared for and loved at all times - a marvellous place.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you so much for this lovely review; we are very proud of the care, kindness and fun we offer at Orchid; it is rewarding to know it is so appreciated by the loved ones of those we look after.


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Review from S C (Relative of Resident) published on 10 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home.
Would recommend it if anyone needed a care home.
Staff are always welcoming and always there to ask any questions.
Always clean and tidy, bedrooms are spacious and clean bathrooms.

Reply from Sharron Evans, PA/Data protection at Orchid Care Home

Thank you for reviewing Orchid Care Home; we are grateful for your comments, and these will be passed on to the teams.


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Review from Barbara J (Wife of Resident) published on 10 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Orchid Care Home for five and a half years now. The manager has always listened to and addressed any concerns. I was so relieved when she returned to the post after a couple of years away as she really gets to know the residents and shows that she cares about their well-being
(not just a job!). The deputy manager supports her brilliantly in her role.
The nurses and carers work hard to understand the needs of each resident and are happy to talk to me about how my husband has been when I am not there.
The activities team try to provide activities that my husband can join in, and I am very happy when I receive photos from the activity coordinator showing me that he has enjoyed an activity.
I am made to feel welcome by all the staff when I visit, as they are friendly and address me by my Christian name.
I have always recommended Orchid Care Home as an excellent facility.

Reply from Sharron Evans, PA/Data protection at Orchid Care Home

Thank you for sending such a lovely review. We think our teams are pretty special, and we are glad you agree.


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Review from J E (Son-in-law of Resident) published on 28 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited and took the family dog to visit, couldn't have been better received. Always able to have a coffee with my mother-in-law. Nice to see lots of photos of the residents and all the different activities they take part in.

Reply from Zeta, Operations Director at Orchid Care Home

Thank you for your lovely review of our great care home.


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Review from Derek L (Resident) published on 11 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At a time of unexpected health needs, my family researched various options and we chose Orchid Care Home. It has been a very good decision for my wife and I to come here - initially on respite basis that has now become a lasting basis.
From senior managers, nurses, senior and junior carers, activity
providers the attitude of care is very clear and welcome. A team owners can be proud of, and I can trust.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you so much for this review of our lovely care home, we are indeed very proud of the team there, I was in the home yesterday and it felt happy and as normal, very caring.


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Review from L F (Daughter of Resident) published on 10 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum decided to give up and not eat or drink. The excellent staff did do their utmost to get Mum to eat but it was the one last decision Mum could make for herself.
When we knew Mum was on end of life, all the staff allowed me to move into Mum's room as I don't live in Swindon.
They made me comfortable
with a great reclining chair, they couldn't do enough to make my time with Mum the best ever.
The staff were beyond kind and compassionate not only to Mum and myself, but to see firsthand how they treated all the residents was truly amazing. They go out of their way to help and care and I would go as far as to say it's not just a job to the staff but a pleasure for them to care for their residents.
The home is kept very clean and tidy and the food is amazing.
To be totally honest it's like a 5-star hotel and although my three days with Mum were sad everyone made them special.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you so much for these exceptionally kind words, this review was a joy to read, I have been at Orchid today and praised then for their kind, compassionate care and for going above and beyond. I have also thanked them for the consideration given to all during your Mums passing. May she rest in peace and condolences are also sent to you.


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Review from S R (Daughter of Resident) published on 27 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Orchid Care Home for a few years now and is over 90 - thanks to the nursing care she receives. There are so many positives I can't write them all down. Every staff member is wonderful, the home is a community for families as well as residents. It was a great relief to us all when
the current manager came back and together with the other management team have the place running like a top. I feel guilty that I am not looking after my mum myself, but know that her needs are greater than my capabilities and my mum is in safe and caring hands. I only hope Orchid Care Home is still operating when if I need care in my final years.

Reply from Sharron Evans, PA/Data protection at Orchid Care Home

Thank you for taking the time to review Orchid Care Home, your comments are much appreciated. Our staff work hard for our home community, and we are very pleased you like what we do.


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Review from Jill B (Daughter of Resident) published on 17 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff ensure they meet the needs of each individual resident and keep them entertained and comfortable. They keep me up to date with developments in mum's health care. Mum made the transition from living independently to needing care with ease and understanding.

Reply from Sharron Evans, PA/Data protection at Orchid Care Home

Thank you for reviewing our lovely care home. These comments mean a great deal to our staff and are very useful for people who are choosing a care home. We are very pleased your Mum has settled so well.


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Review from Joan W (Sister of Resident) published on 12 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really pleased with my sister's care home choice, Orchid House. There isn't a thing they can't do for anyone! If a problem Orchid will solve it. Staff I know are busy and under pressure. To make the residents happy and comfortable but achieve it on a regular basis.
Volunteers and staff always
have activities going on. Not all, I notice, will participate. Families are kept in the picture with the newsletter and social media. Which is great.

Reply from Sharron Evans, PA/Data protection at Orchid Care Home

Thank you for your review, we really appreciate the time you took to send this. Comments like these not only inform people searching for a care home, but they also boost team spirit by acknowledging the effort staff put into their work. Thank you.


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Review from Andy P (Son of Resident) published on 14 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been in the Orchid Care Home for a few months the difference in my dad is amazing.
The staff go way beyond the call of duty to help and have been brilliant.
Their care has improved his mental health immensely and I cannot thank them enough. The reassurance of knowing he is in safe hands goes
a long way.

Reply from Sharron Evans, PA/Data protection at Orchid Care Home

Thank you for posting such a lovely review. Our teams work hard to make our residents feel at home, it's good for everyone to have a happy, positive environment.


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Review from C R (Daughter of Resident) published on 14 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not praise the staff and their way of going out of their way to help. It was my Dads 100th birthday. They gave us use of a room for a family get together. They had decorated the room, made the lovely cake and all the carers and management came in to wish Dad a happy birthday.

Reply from Sharron Evans, PA/Data protection at Orchid Care Home

Thank you for your review! We do love a party, and we are very pleased it was a memorable occasion for you all.


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Review from R C (Daughter of Resident) published on 8 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the celebration of my father's 100th birthday, we were very pleased with the assistance given by the care home's management and my father's immediate carers, in making his day a very memorable one for him and his family. This is especially so following the recent Covid pandemic and the restrictions
imposed on the staff. The room, cake and decorations provided by the home were lovely gestures and we all thoroughly enjoyed the party, as did my father.

Reply from Sharron Evans, PA/Data protection at Orchid Care Home

Thank you for taking the time to review our home, we very much appreciate it. We are pleased it all went well for the party. We all enjoy taking part in our residents' life events, that's what helps to make it home.


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Current Review Score: 9.9 (9.892)

Overview of Review Score

The Review Score of 9.9 (9.892) out of 10 for Orchid Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 73 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 73 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.892 for Orchid Care Home is calculated as follows: ( (776 Excellents x 5) + (79 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 862 Ratings = 4.892

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Orchid Care Home is based on 73 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 73 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 May 2024

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (3)

Dawn

Dawn Drew

Job Title: Manager

Joined: 2020

Dawn has been a Registered Nurse for over 30 years. She did her training in The Queen Alexandra Royal Nursing Corps and over the years has worked in a variety of settings, settling into caring for the elderly over 20 years ago.


She has a passion for providing a service that caters for those people that entering their later years and believes that fun and laughter are the recipes for good emotional well-being.


Donna

Donna Bartholomew

Job Title: Deputy Manager

Joined: 2013

Donna has worked at The Orchid for 9 years since the home opened. She is passionate about providing excellent care to people of the older generation. She has worked in the care industry for 21 years


Zeta

Zeta

Job Title: Operations Director

Joined: 2019

I am the operations director for the Angel Care/MNS Care group of homes. I qualified as a mental health nurse training in 1991 and as an adult nurse in 1996. I have worked in social care, specialising in older people since 1991, as I made the positive decision to work in this rewarding sector after I first qualified.
I have been a nurse, deputy manager, registered manager, quality manager & assistant director. I have been an operations director for many years prior to joining this company, I have a passion for making a difference and a wide knowledge base, and I love working and being a leader in social care.