Orchid Care Home

14 Guernsey Lane, (off Torun Way), Haydon End, Swindon SN25 1UZ
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9.9 117 Reviews
  • Orchid Care Home, Swindon
Orchid Care Home is located at the heart of the community in Haydon Wick. They are delighted that in November 2024 Orchid Care Home was rated as 'Outstanding' by CQC.

Orchid Care Home is very much the residents' home and the well being of the residents is at the centre of every decision made, through collaboration with the residents, staff and visitors. Residents are invited to personalise their rooms, and family and friends are invited to visit at any time suitable for their loved one. CCTV in communal areas provides an additional reassurance.

Orchid Care Home's team of nurses, carers and activities coordinators aim to provide holistic, person-centred care to the residents, which is adapted as the care needs of each resident changes, to ensure each resident lives a fulfilled life.

The team at Orchid Care Home warmly invites you to come and have look around the residents' home. The team would love you and your family to be part of the Orchid Care Home community.

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Care Provided by Orchid Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 84 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Dawn Drew (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (84)
    • Single Rooms with ensuite Wet Room (84)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2013
    • Number of floors: 2

Funding & Fees Guide for Orchid Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,650
    • Self-Funded Nursing Dementia Care from £1,648
    • RESPITE Self-Funded Nursing Care from £1,650
    • RESPITE Self-Funded Nursing Dementia Care from £1,650
  • (these prices are only a guideline, please contact Orchid Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is open 24 hours a day / 7 days a week


  • Parking

  • Onsite parking available.


Orchid Care Home Reviews (117)

Total of 117, showing 101-117
9.9

Orchid Care Home has a Review Score of 9.9 (9.892) out of 10, based on 73 reviews in the last 2 years. Over all time Orchid Care Home has 117 reviews.

Overall Experience

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Date Published

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Review from D R (Son of Resident) published on 5 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Orchid team exceeded expectations in supporting us to celebrate my father's very special birthday. The catering team supplied a tasty well-decorated cake, tea and coffee. We were given use of the cinema room, which was well decorated with banners, balloons and appropriate music organised by the
activities leader. The home manager's leadership of the happy and attentive team made the day and gives my father a comfortable, safe environment to live in.

Reply from Sharron Evans, PA/Data protection at Orchid Care Home

Thank you for taking the time to review our home. We are so pleased you and your father enjoyed the big birthday celebrations, the whole home team enjoyed these events as well, I am sure that was apparent on the day. As you say, the manager and her team do a fabulous job in making Orchid a very comfortable and safe environment.


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Review from E F (Daughter of Resident) published on 11 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was cared for wonderfully in this care home for almost four years. She was very happy, contented and loved there. The care and the staff were fabulous. She recently passed away, and in her last few days, they were wonderful to Mum and to me.

Reply from Sharron Evans, PA/Data protection at Orchid Care Home

Thank you for such a lovely review. We loved looking after your mum, and we are so sorry for your loss.


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Review from S F (Daughter of Resident) published on 29 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are friendly, helpful, and dedicated. The car park is often full, including the disabled bay making it difficult with a wheelchair and hoist. Rooms are of a reasonable size and kept clean and tidy. The activities programme is particularly good (very varied). The food is good and plentiful
and the coffee shop is a welcome addition. We would like better communication regarding Mum's personal care, dentistry, chiropody, GP etc. Fees are high and regularly increased.

Reply from Sharron Evans, PA/Data protection at Orchid Care Home

Thank you for your review, we appreciate your comments, positive and negative. We are limited with parking due to our location, unfortunately, but we do make sure that the disabled bay is used appropriately. Please let us know if you have any further problems with this. We do have to increase our fees sometimes, but we do aim to keep it to a minimum. In terms of communication, families are invited to participate in monthly reviews, but staff or management are always happy to discuss a resident’s progress at any time.


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Review from R H (Son of Resident) published on 12 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As always a very friendly caring attitude - the staff and management work very hard under difficult circumstances. We feel Mum is safe and in good hands.

Reply from Sharron Evans, PA/Data protection at Orchid Care Home

Thank you for your lovely review, our staff endeavour to provide the best for our residents, it's good to know that is recognised and appreciated.


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Review from C P (Niece of Resident) published on 12 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Orchid Care Home os a warm and welcoming place with "care" at the heart of what they do. They are there for the good and bad times and are good at keeping relatives informed.

Reply from Sharron Evans, PA/Data protection at Orchid Care Home

Thank you for taking the time to review our care home. We really appreciate these comments and this also boosts our staff morale, which in turn improves the experience for our residents and their families.


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Review from James S (Son of Resident) published on 9 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother joined the home in October 2021 the staff have all been helpful, kind and explained everything to us. She has challenging behaviour, this has been addressed with empathy. Each and every staff member has spoken with us to assure and explain things and the way forward to help her. We have been
in contact with home management team at all times, they regularly speak/email us on any updates. A kind and caring team.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you so much for your kind review and recognising all the good work at Orchid Care Home.


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Review from A M (Daughter of Resident) published on 7 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We always find staff and management approachable, friendly, helpful and caring. Importantly, our mum likes them and gets on well with them and has built good relationships with those that care for her. There is always lots of activities which are varied - catering to all skill levels and during the
pandemic, photos have been posted on social media to keep us up-to-date and we have had video calls with Mum weekly when we couldn't visit. Mum always says how much she enjoys the food - lots of pictures confirm this.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you for your kind review of our lovely care home.


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Review from Emily H (Granddaughter of Resident) published on 7 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both of my Grandparents live here, bluebell is great for my Grandmother as she has advanced Alzheimer's. She's managed to make friends and has plenty to keep her busy, she's clearly eating well and maintaining much better hygiene than she could at home. My Grandfather has struggled to adapt to living
in a long-term care. Despite this, the staff have been wonderful with him. My Mum has had a long and difficult journey with her parents needing care for the first time, the staff have been understanding and have maintained excellent communication with her. I work in healthcare, I'd be happy to work here and am happy my family is living in this home. Although their health is declining, they are clearly both well cared for and I'm so relieved they have found somewhere to spend the end of their lives, especially as the home can accommodate their vastly different needs. This means they can live on different floors, and see eachother when it suits them.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you so much for your lovely review, I have shared this with the team and thanked them for their kindness. I have met both of your Grandparents when I have been at Orchid Care Home and they are indeed very settled and well cared for.


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Review from T K (Daughter of Resident) published on 4 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We as a family are grateful to have got Mum into Orchid Care Home. Mums last years were mostly happy. Mum had dementia and was treated with love, kindness and compassion throughout her stay. The carers are amazing, they activities great, food was good. Mums room was clean and Mum always looked her best.
We could not ask for anything more. Mum was loved and cared for by the home until the end.

Reply from Sharron Evans, PA/Data protection at Orchid Care Home

Thank you for your lovely review, our teams do their very best for our residents and it is heartwarming to know that this is noticed and appreciated. We are very sorry for your loss.


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Review from Craig H (Son of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to leave a review for Orchid Care Home and their team of staff. I have been visiting the home for a few years in different capacities as a professional and now a son of a service user. I am a former registered care home manager and an IMCA that used to regularly visit clients that were
subject to DOLS whilst residing in the home. In that role, I visited many care homes and was always impressed with the standard of care being provided at Orchid. I always used to personally judge a home based on whether or not I would like one of my parents to reside in it and I always felt that Orchid would be a suitable home for them if they ever needed it. Well, that day finally came. My father has Huntington's Disease and the time came that he needed residential nursing care. The staff have been amazing, Dad is so happy, being well cared for and putting on weight. I cannot fault or thank all the staff enough. They really do go above and beyond for everyone.

Reply from Koren Evans-Slade, Care Manager at Orchid Care Home

The team and I are delighted to receive your kind words and fabulous review that recognises the hard work and dedication that is given to the residents of Orchid Care Home by our team. It is a pleasure to care for your father, we will continue to go above and beyond for him and all of our residents, to provide excellent person-centred care in the residents home. Many thanks.


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Review from Alan W (Son-in-law of Resident) published on 20 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law enjoyed over six months of care at the Orchid before he died. The care was exceptional. Staff were kind, happy and so caring. They really bonded with my FIL and him to them. The range of activities for residents is wide, always something to keep them interested and occupied if they
were able. The home is clean, modern and in an attractive residential area. Sadly my FIL died recently but the end of life care was amazing. Yes, it is very expensive but the care was the very best.

Reply from Koren Evans-Slade, Care Manager at Orchid Care Home

Thank you for your kind review of the care that we gave your father-in-law here at Orchid Care Home, it was our pleasure to care for such a lovely gentleman. Thanks again.


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Review from H J (Daughter of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I do not think there is enough attention to detail for individuals. It costs a lot of money and I feel lots of things are overlooked eg I always have to get Mum's glasses and hearing aid for her. I don't feel there is enough personal attention to stop loneliness. She has dementia so does not know how
to put on the radio or TV or remember to drink enough. I know they're all busy but I feel more could be done to make it better and for me to recommend you.

Reply from Koren Evans-Slade, Care Manager at Orchid Care Home

Thank you for your review. There are a full range of activities that can be accessed by all of our residents, those residents with dementia are supported to attend meaningful activities both in group and one to one sessions. We very much aim to prevent loneliness for all of the residents living within our community at Orchid Care Home. As nursing and management team, we very much operate an open-door policy for our residents, relatives and visitors to the home to speak with us about the care that they/their loved ones are receiving - be it positive or negative.


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Review from Valerie T (Daughter of Resident) published on 10 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a good feel for Orchid as soon as we walked through the door on the first viewing. Mum had dementia and we needed to know she would be safe and well cared for. Orchid is light, airy and modern and the staff are fabulously caring, supportive and attentive. Sadly Mum’s stay was relatively short
she was only there five months but our instincts were not wrong, we had made the right choice, this was the best place for her. Mum had settled and that was down to the first-class care she received. Orchid Care Home is top-notch, I highly recommend it.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you so much for your kind words and reccomendation, especially at this sad time for you. It is nice to see that the hard work and kindness of team Orchid is recognised. I agree with you Orchid is top-notch!


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Review from A J (Son of Resident) published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has always received excellent care at Orchard Care Home. She is happy, safe and well cared for. I would recommend this home to others.

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Review from B S (Daughter-in-law of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home and facilities.
Excellent carers and nurses. Very professional, kind and friendly to mum and family.
Excellent entertainment team. Works very hard to ensure residents have daily activities and lots of laughter and fun. A real tonic. Christmas carol concert and panto were enjoyed
by all.
Management - very approachable and friendly.
Cleaning - very high standard. Food - always enjoyed by mum.
Reception - very friendly and professional.

Reply from Koren Evans-Slade, Care Manager at Orchid Care Home

Thank you for taking the time to write such a fabulous review about the care that your mother receives here at Orchid Care Home. The activities team work incredibly hard alongside the care team to meet the holistic care needs of our residents. The residents and activities team, along with support from one of our volunteers did a fantastic job of writing, rehearsing and performances on the day with the Orchid Care Home Carol Service and pantomime 'Cinderella', we very much look forward to future performances.


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Review from J F (Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been at Orchid Care home for 18 months, originally to give my family a break after a minor fall. After 3 days, I decided to stay until I die. The nursing care is so professional and caring. I am in a perfect position to judge this as I went away at 16 to train as a nurse, I am now 90. There are
2 layers of care, senior and basic grade. The training of all levels is 2nd to none. Management is always available. There are 4 staff looking after the activities and there is something for everyone eg hydro pool in the home, minibus, food and drink. For me, the food is good, most of the issues are generational or cultural. Our age groups are traditional - meat and 2 veg. These problems will get sorted out.

Reply from Koren Evans-Slade, Care Manager at Orchid Care Home

Thank you for taking the time to write such a fabulous review of Orchid Care Home from the residents perspective. We are currently working with our hospitality and care team to provide the best possible dining experience for our residents. From the writing of the menu to the meal being presented on the plate. Orchid Care Home's new menu was launched in November 2019, the Chef team will continue to adapt the menu from the mealtime feedback that is received. Thank you for your contributions to improve the care and service that we offer to the community of Orchid Care Home.


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Review from J S (Wife of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is very happy here and well looked after.

Reply from Koren Evans-Slade, Care Manager at Orchid Care Home

Many thanks for taking the time to write such a lovely review of Orchid Care Home. We are delighted to hear that your husband is happy to be a part of the Orchid Care Home community.


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Current Review Score: 9.9 (9.892)

Overview of Review Score

The Review Score of 9.9 (9.892) out of 10 for Orchid Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 73 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 73 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.892 for Orchid Care Home is calculated as follows: ( (776 Excellents x 5) + (79 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 862 Ratings = 4.892

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Orchid Care Home is based on 73 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 73 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 May 2024

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

Dawn

Dawn Drew

Job Title: Manager

Joined: 2020

Dawn has been a Registered Nurse for over 30 years. She did her training in The Queen Alexandra Royal Nursing Corps and over the years has worked in a variety of settings, settling into caring for the elderly over 20 years ago.


She has a passion for providing a service that caters for those people that entering their later years and believes that fun and laughter are the recipes for good emotional well-being.


Donna

Donna Bartholomew

Job Title: Deputy Manager

Joined: 2013

Donna has worked at The Orchid for 9 years since the home opened. She is passionate about providing excellent care to people of the older generation. She has worked in the care industry for 21 years


Zeta

Zeta

Job Title: Operations Director

Joined: 2019

I am the operations director for the Angel Care/MNS Care group of homes. I qualified as a mental health nurse training in 1991 and as an adult nurse in 1996. I have worked in social care, specialising in older people since 1991, as I made the positive decision to work in this rewarding sector after I first qualified.
I have been a nurse, deputy manager, registered manager, quality manager & assistant director. I have been an operations director for many years prior to joining this company, I have a passion for making a difference and a wide knowledge base, and I love working and being a leader in social care.