Visiting is open 24 hours a day / 7 days a week
Onsite parking available.
Orchid Care Home has a Review Score of 9.9 (9.899) out of 10, based on 68 reviews in the last 2 years. Over all time Orchid Care Home has 105 reviews.
Review from Valerie T (Daughter of Resident) published on 10 February 2020
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Zeta Zeta, Operations Director at Orchid Care Home
Thank you so much for your kind words and reccomendation, especially at this sad time for you. It is nice to see that the hard work and kindness of team Orchid is recognised. I agree with you Orchid is top-notch!
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Review from A J (Son of Resident) published on 20 January 2020
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from B S (Daughter-in-law of Resident) published on 6 January 2020
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Koren Evans-Slade, Care Manager at Orchid Care Home
Thank you for taking the time to write such a fabulous review about the care that your mother receives here at Orchid Care Home. The activities team work incredibly hard alongside the care team to meet the holistic care needs of our residents. The residents and activities team, along with support from one of our volunteers did a fantastic job of writing, rehearsing and performances on the day with the Orchid Care Home Carol Service and pantomime 'Cinderella', we very much look forward to future performances.
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Review from J F (Resident) published on 6 January 2020
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Koren Evans-Slade, Care Manager at Orchid Care Home
Thank you for taking the time to write such a fabulous review of Orchid Care Home from the residents perspective. We are currently working with our hospitality and care team to provide the best possible dining experience for our residents. From the writing of the menu to the meal being presented on the plate. Orchid Care Home's new menu was launched in November 2019, the Chef team will continue to adapt the menu from the mealtime feedback that is received. Thank you for your contributions to improve the care and service that we offer to the community of Orchid Care Home.
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Review from J S (Wife of Resident) published on 6 January 2020
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Koren Evans-Slade, Care Manager at Orchid Care Home
Many thanks for taking the time to write such a lovely review of Orchid Care Home. We are delighted to hear that your husband is happy to be a part of the Orchid Care Home community.
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The Review Score of 9.9 (9.899) out of 10 for Orchid Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 68 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 68 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.899 for Orchid Care Home is calculated as follows: ( (729 Excellents x 5) + (67 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 803 Ratings = 4.899
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Orchid Care Home is based on 68 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 68 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 17 May 2024
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Manager
Joined: 2020
Dawn has been a Registered Nurse for over 30 years. She did her training in The Queen Alexandra Royal Nursing Corps and over the years has worked in a variety of settings, settling into caring for the elderly over 20 years ago.
She has a passion for providing a service that caters for those people that entering their later years and believes that fun and laughter are the recipes for good emotional well-being.
Job Title: Deputy Manager
Joined: 2013
Donna has worked at The Orchid for 9 years since the home opened. She is passionate about providing excellent care to people of the older generation. She has worked in the care industry for 21 years
Job Title: Operations Director
Joined: 2019
I am the operations director for the Angel Care/MNS Care group of homes. I qualified as a mental health nurse training in 1991 and as an adult nurse in 1996. I have worked in social care, specialising in older people since 1991, as I made the positive decision to work in this rewarding sector after I first qualified.
I have been a nurse, deputy manager, registered manager, quality manager & assistant director. I have been an operations director for many years prior to joining this company, I have a passion for making a difference and a wide knowledge base, and I love working and being a leader in social care.
